Philips Lumea Advanced IPL Questions & Answers
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For the first 7 months, the device worked perfectly and I was very pleased with the results. However, recently I have experienced the following issues: • The body attachment overheats after only a few minutes of use, making it impossible to place on my skin. • The device makes an unusual and annoying noise during use. • I no longer see the same good results that I had in the beginning.
This problem is very concerning for both safety and effectiveness.
Could you please advise me: 1. Is this covered under warranty, given that it worked well initially but has now developed a fault? 2. Can the body attachment or the entire device be repaired or replaced? 3. If repair is not possible, can I purchase a compatible replacement attachment?
Hello Khozga. Thanks for getting in touch with us. We understand how frustrating it can be to have issues with your device, especially after such a promising start. We want to assure you that Philips offers a 2-year global warranty on their devices. This means that if your device has developed a fault within this period, it should be covered under the warranty. Here's how we can help: Warranty Coverage: Given the 2-year global warranty, your device should be eligible for assessment and potential repair or replacement. We'll be happy to assist you with the warranty claim process. Repair or Replacement: Whether it's a repair or replacement needed for the body attachment or the entire device, our support team is ready to help you with the next steps. For further assistance, please don't hesitate to contact us at 1300 363 391 (AU) or 0800 658 224 (NZ) during our business hours. Our team is dedicated to ensuring your satisfaction and will work diligently to resolve the issues you're facing. Your safety and satisfaction are very important to us. We look forward to helping you soon!
Best regards, Philips Australia Team
Hi, my ipl device doesn't working , when I turned on the sound come , even the flash lighting means that ready but when i press the button doesn't shooting, can you tell me what is the problem here? And what to do Kindly help me
Hi there, We’re truly sorry to hear about your experience with your Philips Lumea Advanced IPL device and thank you for bringing this to our attention. We'd like to look into your case immediately and resolve your issue as quickly as possible.
If you need further assistance, feel free to call us at 1300 363 391 (AU) from Monday to Friday, 9:00 am - 5:00 pm AEST, or at 0800 658 224 (NZ) between 9:00 am and 5:00 pm from Monday to Friday NZ local time. Your questions and concerns are important to us, and we're here to help. We hope to speak to you soon! Best regards, Philips Consumer Care
Hello! My Philips Lumea numbers are blinking (all at the same time). I try to reset it ecery time, bit this keeps happening every time before use (just when I turn it on). Everytime I need to wait 2-3h before I can use it.. I try to lug it in and out but it doesn’t help, I still need to wait for about 2-3h everytime. Please help!
Hi, my ipl device doesn't working , when I turned on the sound come , even the flash lighting means that ready but when i press the button doesn't shooting, can you tell me what is the problem here? And what to do Kindly help me
Hello there, Thank you for your review. We are sorry to hear that your Philips Lumea Advanced IPL is not working. Please contact us at 0800 658 224 (NZ) from Monday - Friday: 09:00 am - 09:00 pm and 1300 363 391 (AU) Monday - Friday: 07:00 am - 07:00 pm EST.
Kind regards, The Philips Australia Team
Hi, i just started to use the lumea 9900, but i was wondering if it is possible to replace the flashing part. I know after some flashes it will not flash anymore and it would be nice if it would be replacable after using all the flashes. Thanks in advance!
Hello Esra, Thank you for your review of the Philips Lumea Advanced IPL. In this case, we would request you to contact us at 0800 658 224 (NZ) from Monday - Friday: 09:00 am - 09:00 pm and 1300 363 391 (AU) Monday - Friday: 07:00 am - 07:00 pm EST.
Kind regards, The Philips Australia Team
Hi Just quick question…. friend of mine just borrowed to me this philips lumea advanced ipl sc 1999/00 for few months and when she got it again from me said that it doesn’t work without adapter. Is the sc 1999/00 corded or cordless because I had to use it with the adapter and didn’t even know that can be used without a cable… Is that correct? Regards A.Jurek
Hi Angelika, Thank you for your question regarding the Philips Lumea IPL Advanced Series SC1999/00 We would like to inform you that it is for Corded use only. For further assistance, you can call us at 1300 363 391 (AU) from Monday to Friday, 9:00 a.m.–5:00 p.m. AEST, or at 0800 658 224 (NZ) between 9:00 a.m. and 5:00 p.m. from Monday to Friday NZ local time. Your questions and concerns are important to us, and we're here to help.
Kind regards, The Philips Australia Team
I put my device to charge and then i took it out and wanted to beging the procedure. I turned the button on amd the intensity levels keep flashing but i cannot set anything and the buttons don't even flesh. The device it's on but it doesn't make sounds that it usually makes
Hi Izabella, Thanks for your question regarding Philips Lumea. We are sorry to hear that your device is not working as it should. We request that you please call the number given below so that the dedicated team will be able to assist you with this.
Contact us at 1300 363 391 (AU) from Monday to Friday, 9:00 am - 5:00 pm AEST, or at 0800 658 224 (NZ) between 9:00 am and 5:00 pm from Monday to Friday NZ local time. Your questions and concerns are important to us, and we're here to help.
Kind regards, The Philips Australia Team
Hi, can this device be used to achieve a "Brazillian"?
Hello there, Thank you for your question regarding the Philips Lumea Advanced. The Philips Lumea Advanced can be used on the arms, legs, belly, bikini area, and armpits, as well as face areas like the chin, sideburns, and upper lip. When it comes to IPL hair removal, bikini areas and intimate areas should not be considered the same. Put simply, the latter encompasses everything around and underneath the bikini bottoms. The bikini area, on the other hand, basically includes the area that bikini bottoms do not cover. That is the groin on the left and right, as well as the lower area of the abdomen. However, this depends on the size of the actual garment, and of course, your personal style also plays an important role.
If you need further assistance, please feel free to contact us through 0800 658 224 (NZ) from Monday to Friday: 09:00 am to 09:00 pm and 1300 363 391 (AU) from Monday to Friday: 07:00 am to 07:00 pm EST.
Kind regards, The Philips Australia Team
I am facing a problem with my lumea. Whenever I attach the body attachment, the ready light wouldnt go , and no flash is seen. But I can see the tiny sensor red light flicking on my skin. I have tried it on different areas but doesn't seem to work, even cleaned the attachment. The other two face and bikini work just fine. What do I do?
Hi Ahmad, Thank you for taking the time to write this elaborate review. We are sorry to hear about the issue you're facing with your Philips Lumea. If cleaning the body attachment hasn't resolved the problem, we recommend reaching out to our colleagues for more information. You can reach them directly at 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Monday to Saturdays: 7: 00 am - 7:00 pm EST. They're always happy to help!
Kind regards, The Philips Australia Team
Hi. My device is blinking on one number and it doe doesn’t work anymore I’ve tried reseting it but nothing’s changed what can i do?
Hi Robinia, Thanks for your question regarding Philips Lumea. We are sorry to hear that your device is not working as it should. This is not the kind of experience we want you to have. For assistance, please feel free to contact us at 0800 658 224 (NZ) from Monday-Friday, 09:00 am-09:00 pm, or 1300 363 391 (AU) from Monday-Friday, 07:00 am-07:00 pm EST.
Kind regards, The Philips Australia Team
I have the same issue, how can I fix it?
Can i know that number of flashes in philips lumea SC1994/SC1997/SC1998/SC1999?
Hi Haider, Thank you for contacting us. We would like to let you know that the number of flashes in Philips Lumea SC1994, SC1997, SC1998, and SC1999 is 250,000 flashes, equivalent to 20 years of lamp lifetime. They all have the same flashes. We hope we have answered your question.
Feel free to reach out to our colleagues if you have any further questions about Philips Lumea. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They're always happy to help!
Kind regards, The Philips Australia Team
if philips lumea back light is red on bikini so what to do?
Hi Hadia, Thank you for reaching out to us with your query about Philips Lumea IPL. We request you to reach out to our colleagues for assistance. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They're always happy to help!
Kind regards, The Philips Australia Team
Hi, my mum and I have been using this machine for years and it has worked with no problem, it’s mains powered. When we tried to use it a couple of days ago, the numbers have started flashing quickly, and it won’t zap. I have read some replies on here and we have tried turning it off and leaving it for awhile or leaving it on with the fan running and nothing is working. Any help would be appreciated as don’t really want to spend all that money on a new one!
Hi Tash, Thanks for your question. We are sorry to hear that your Philips Lumea is not working as it should be. This is not the kind of experience we want you to have with our product. For assistance, please feel free to contact us at 0800 658 224 (NZ) from Monday-Friday, 09:00 am-09:00 pm, or 1300 363 391 (AU) from Monday-Friday, 07:00 am-07:00 pm EST.
Kind regards, The Philips Australia Team
Hi there,
Thank you for your response! I'm unable to phone as am in the UK but was struggling to find any info on this issue...do you know if there is UK support?
Hi Tash, Thank you for getting in touch with us. To assist you further please contact us at 02079490240(UK) from Monday – Friday: 08:30 am to 6:00 pm and Saturday: 9 am to 6 pm. Also, you can reach out to us via chat from Monday – Friday: 8:30 am to 8:00 pm Saturday: 9 am to 6 pm just by clicking the following link: external link .
Kind regards, The Philips Australia Team
I'll give them a try tomorrow and hopefully they can help - thank you!!
Hi, i have the same issues with my lumea. I am based in UAE. Do you have any helpline here ?? Please help
I have a model BRI956 it's working well last two years.as usual done half treatment the between stage the big flash hitting light doesn't come remaining treatment..every things OK!! the Wight light also detected the skin but when press the button it should come the big flash of red light it's doesn't work ..what I do now ??? Really need ur help plzz...!!
Hi there, Thank you for taking the time to share your review with us. We're sorry to hear that you're facing issues with your Philips Lumea Advanced IPL. We request that you get in touch with our team members for assistance at 0800 658 224 (NZ) from Monday–Friday, 09:00 am–09:00 pm, or 1300 363 391 (AU) from Monday–Friday, 07:00 am–07:00 pm EST.
Kind regards, The Philips Australia Team
Hello I'm unable to use philips lumea Ithe whole lumea from 1to 5 is blinking orange when i try to use Even though its fully charged Kindly guide me.
Hello Sannaahmedd, Thank you for taking your time to leave this review. We're sorry to hear that you're experiencing issues with your Philips Lumea. We recommend you to charge your device. It can take up to an hour and forty minutes to fully charge the batteries. Charge the device when the charging light becomes orange while in use to signify that the battery is low and about to run out. If the issue still persists, we suggest you reach out to our colleagues for more information.
You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They're always happy to help! Kind regards, The Philips Australia Team
Hi there I used the device on the wrong setting ( a lower setting )by accident in one of the sessions and Im curious if this effects my results
Hi Zainabu, Thank you for taking the time to write this review. We want to let you know that using the device on a lower setting by accident during one of your sessions should not have a significant impact on your results. However, it's always best to follow the recommended settings for optimal performance.
We'd like to refer you to our colleagues for more information. You can reach them directly at 1300 363 391 (Australia) or 0800 658 224 (New Zealand) from Monday to Saturdays: 7: 00 am - 7:00 pm EST. They're always happy to help!
Kind regards, The Philips Australia Team
Hi there. When I try to charge the lumea there's no light flashing so I don't know if it's actually charging or broken? Please help
Hi there, Thanks for your question. We are sorry to hear that you are facing a charging related issue with the Philips Lumea. This is not the expected behavior of the device. Please feel free to contact us for assistance at 0800 658 224 (NZ) from Monday-Friday, 09:00 am–09:00 pm, or 1300 363 391 (AU) from Monday-Friday, 07:00 am–07:00 pm EST.
Kind regards, The Philips Australia Team
My machine doesn’t make a sound anymore and I’m sure there used to be like a fan sound whilst on. It still works and flashes on the skin like normal but I am now paranoid possibly the fan to cool it down isn’t working? Thanks
Hi Chelsea, Thank you for taking the time to write this elaborate review. We are sorry to hear about the inconvenience this has caused you. To troubleshoot the issue of your Philips Lumea Advanced IPL not making any sound, please check if the attachment is properly connected. Ensure that it is securely attached to the device. If necessary, clean the connectors on the attachment to ensure a good connection. Another possible reason for the lack of sound could be that the cooling airflow of the fan is blocked. Check if your hands or a towel are obstructing the airflow. If so, remove any obstructions to allow the cooling airflow to circulate freely.
We'd like to refer you to our colleagues for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Monday to Saturdays: 7: 00 am - 7:00 pm EST. They're always happy to help!
Kind regards, The Philips Australia Team
Hi, my Lumea prestige is not registering contact to the skin when using the leg attachment.. other ones work fine. It is also flashing all 5 intensity lights at times and I have to turn off and back on any help would be greatly appreciated
Hi there, Thanks for your question. We are sorry to hear about your experience with the Philips Lumea. Please note that the device may not work anymore and show an error when there is dirt on the attachment connector. We recommend that you clean the contact leads. Also note that if all five intensity lights blink, it means the device needs to be reset. To reset the device, take the plug out of the socket and wait for 30 minutes to let the device cool down. The device should function normally again.
If you need any further assistance, please feel free to contact us at 0800 658 224 (NZ) from Monday-Friday, 09:00 am–09:00 pm, or 1300 363 391 (AU) from Monday–Friday, 07:00 am–07:00 pm EST.
Kind regards, The Philips Australia Team
Hello! My Philips Lumea 1994/00 doesn’t detect skin anymore- it used to work without any problems and now it doesn’t flash that it’s ready. I have tried it in different sections of the body- no change. Skin is clean, hair has been removed so it’s not related to skin prep. Can you please advise? Thank you
Hi Ekaterina, Thanks for your question. We are sorry to hear about your experience with Philips Lumea. Please note that if the 'ready to flash' light does not light up white, it is because the device is not completely in contact with your skin. We recommend that you place the device at a 90-degree angle on the skin so that the integrated safety system is in contact with your skin. We hope this will improve your experience.
If you need any further assistance, please feel free to contact us at 0800 658 224 (NZ) from Monday-Friday, 09:00 am–09:00 pm, or 1300 363 391 (AU) from Monday–Friday, 07:00 am–07:00 pm EST.
Kind regards, The Philips Australia Team
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