Philips Lumea Comfort IPL SC1981/00 Questions

Luciane L.5y · Lumea Comfort IPL SC1981/00

Hi. Sad to hear that this product has been discontinued. I’ve had mine working well for five years, but now the light is no longer flashing. Can it be replaced and where can I get it from? Thanks

Philips Domestic Appliances DM 5y

Hi there, thanks for reaching out. We'd like to refer you to our product team for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.

Kind regards,

Larysa B8y · Lumea Comfort IPL SC1981/00

I have a very fair skin, but my Lumia blinks rapidly all the time. ALTHOUGH! Twice or three times it released flashes on my leg and face. Now I can't get anything from it, just blinking, any help? :c

clakwen 8y

Sorry, I've never had that problem. You should call the customer care line.

Philips Domestic Appliances DM 8y

Hi Larysa, thank you for your question. How odd that your Lumea is not working properly. We can think of a couple of causes. First, make sure that the skin contact surface is in full contact with the skin. When it is, the READY/skin colour warning light starts blinking slowly and you can press the flash button to release a flash. If that doesn't make a difference, the Lumea might have a system error. Switch off the appliance, unplug it and then try to switch it on again. If the problem persists, please contact us by phone (1300 363 391) as there we hope to be able to find the cause of the issue. Thanks in advance, we hope to hear from you soon. :)

Kind regards,

The Philips Australia Team

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