Useful tip if lights flashing & Phillips Lumea Prestige will not charge
After having the product just over a year it stopped charging, all 5 lights flashing! I had used it regularly but had a gap of around 2mths, I was going to contact Phillips when I spotted a YouTube video - if you press & hold the flash button & press the on switch, it resets it. I tried it & the fan came on & it worked again. Love the product & would be lost without it - give it a go, hope you get lucky
I used this product 4-5 times and I was already starting to see result. I recommended it to a few of my friends. Then I had to stop using it for a while. Yesterday I decided to start using it again, but unfortunately it wasn’t working. I jumped online and found out that it is a common issue that the battery just dies if you don’t charge it monthly. I was very disappointed as I looking forward to using it again and I obviously feel ripped off as it is such an expensive product. I thought Philips was a reputable company with a range of quality products but using such a low quality battery is just unacceptable. I wish I read the reviews before investing in this product.
Purchased for $750.00.
This product was good
My husband bought this product as gift couple years ago and it works perfectly until last year, the battery had been dead and could not use it any more but it was a good product, good quality.
Purchased at Shaver Shop for $750.00.
The reviewer stated that an incentive was offered for this review
- Lumea Precision Plus SC2003
It was a great device, until the battery died
I bought your device 5 years ago and it did a great job. I was very happy with it till 2 days ago. I didn't use it in the last 3 months and the battery stop working. You should print with big print everywhere on the package and in the leaflet that the the device needs to be recharged obligatory every 1 month!!!! You have just 1 short sentence in the leaflet that everybody missed. Like many others on this website I am not happy. I spend $800 on it and I expected that after years the laser life will finish, but not that the batter...
Purchased in February 2014 at Shaver Shop for $800.00.
Battery not charging
I bought this Lumea Precision Plus 2003/11 from the Shaver Shop in Chatswood NSW Australia. I was told it would do 100,000 flashes. The sales lady seemed very knowledgeable about the product and recommended this particular Laser machine over other brands. I have used it maybe a dozen times, put it away, and recently thought I'd give it another go but found I couldn't charge it. Tonight I am reading the reviews and see many people are saying the same thing. While it is ridiculous to sell something that cannot have a replacement battery installe...d, it is more galling to read the Phillips comments...no mention that it is a known issue, for example. I paid about $700 some years ago and was about to recommend it to a friend who is paying for laser treatment on her arms, but will not do so after seeing how the Phillips staff have responded to this obviously major problem. How can a company sell a product that allegedly does a 100,000 flashes but fail to ensure the battery will last long enough to do it. It would have been far cheaper going to a laser clinic. Definitely feel ripped off.
Purchased at Shaver Shop Physical store.
- Lumea Precision Plus SC2003
Not worth the investment
Phillips would have to be the most infuriating company to deal with. I have sent countless emails to them, all have been ignored. Their product was excellent for about a year but the battery died and cannot be charged. It was rarely used. Do not waste your money on this brand you'll be extremely disappointed.
Like others I got this and had a kid so took a break. I used this twice. I am absolutely disgusted by this rip off product. Disgusted. No conscience by this company whatsoever.
Worked great for the first year. I think it was purchased about 4 years ago now. I fell pregnant and was breastfeeding and then fell pregnant again so could not use it as IPL is not recommended during that time. Have just got it out to use again and nothing happens when i try to charge it. Nothing in my information manual told me I had to charge it every few months or it would die!! $800 completely down the drain, i should have just paid for a salon treatment as that might actually have been completed for that amount of money. Very very unhapp...y. And now no doubt it is out of warranty and no longer the companies problem. Wouldn't have a clue where the receipt is. Do not buy this piece of. Clearly many many other customers in the same boat as me. Will not be buying a phillips product again.
It stopped charging long time ago was going to throw it out..
Purchased it few years ago for about $800. Used it for a few times at home it was working very well.
Then I joined a laser treatment plan at a laser clinic and have not been using it until a year later (for maintenance at home), when I realized that it stopped charging.
Walked past the store that I purchased from think it's Shaver's shop they said do not repair (I've lost the receipt). Since then it has just been sitting in the cupboard doing nothing for a few years. Recently moving house and got it out again, tried charging it, still won...'t work. That's when I found out through online search that most people have the same problem! I'm so annoyed this thing wasn't cheap at all. I hope Philips would offer a repair/replacement for free otherwise sounds like I have to invest more money to make it work again on top of that $800..
Waste of money
Worked fine for 18 months. Only used about 10 times then completely died. Definitely not worth the $800 that my children forked out for it for a Xmas gift Sorry Phillips but definitely won't be buying one of those products from you ever again. Extremely disappointing
Managed to remove most unwanted hair permanently
I've had mine for about 5 years, it only just ran out of flashes as I was told that it only had some 50000 flashes, which was probably about what I got. I could probably have done with another year for those random hairs that pop up but I can shave them easily. The machine continues to charge though and I probably went many months without using it or charging it. I was very happy with it.
Has not stood the test of time...
We bought our Lumea a couple years ago and it worked ok for a while, was fine actually. We used it only once every month or two. But then it wasn't used for a good six months and last month I pulled it out to use before going on holidays and it wouldn't charge, the light on the charger wouldn't come...i'm not sure what the problem is, but reading other peoples experiences, it seems to have poor batteries which simply die, that or the charger died.
Regardless i'm annoyed this thing wasn't cheap at all. Perhaps it will be covered under Consumer Warranty Law as two years of occasional service is insufficient durability for the price!
I bought my philips lumea almost a couple years ago I've seen significant results after the first year of use but the hair grew back when i stopped using it for 2 months ....now for the last 4 months whenever i put it to charge it only charges for 2min and stops and I can only get 5 flashes out of it . dont know if it is a battery problem or not ?
I have no idea how to fix it I am not willing to buy another one if it will just brake again !! I was hoping to get a long lasting device with long lasting results specially for a price that high !!
- Lumea Precision Plus SC2003
I managed to fix the no charging issue.
If you do not charge it or use it within 3 months time; it will stop charging! No where it clearly says that it must be used / charged every month or so. No repair shop is willing to repair it and even if it is still under warranty; it is massive hassel to get Phillips to honor it. Evidence of this can be seen all over google search! I do not want to blame Philips for design constraint on Li-ion batteries, as this applies to all products that use such kind of batteries. However, they should be held accountable to communicate to their consumer. ...The original batteries are 4.2 Volts(I could not find replacements). I then went and bought 3.7Volt batteries and resoldered them myself. Having done that, I also had to retire the charger that came with it and instead now use a 5V charger which delivers around 2 amps of current. Evidence can be seen in my youtube video https://www.youtube.com/watch?v=jso6978eI1c
2 days old and its dead!
I bought my lumea on saturday. Managed to do 1.5 legs. Tried to charge it earlier and it tripped all the electrics in my home. It wont turn on at all. Will be returning to the store tomorrow. Not sure I want another one either if its causing power surges.
Questions & Answers
I bought my limia advance just over a year ago but only used it once as the attachments were missing. With lockdown happening and being extremely vulnerable I forgot to contact you. Anyway my questions are this....
1, How can I get replacement heads?
2, When I switch the limit on, all the numbers light up and flash and I can’t use it at all! TIA
Hiya, Sam. Thanks for reaching out here. We'd like to kindly recommend you to reach out to us directly so we can determine what model you have exactly, what attachments you need and of course why your Lumea is not flashing. Feel free to reach out to us on Facebook and/or Twitter (@PhilipsCare) for further assistance. Alternatively, you can contact our support team by phone on. If you're in New Zealand you can call us on 0800 658 224 Monday - Friday: 09:00 am - 09:00 pm or WhatsApp us on +61 435328251 (add number in your WhatsApp contacts) from Monday to Saturday: 09:00am – 09:00pm (chat only). If you're in Australia: 1300 363 391 from Monday - Friday: 07:00 am - 07:00 pm EST and WhatsApp is +61 435328251 Monday to Saturday: 07:00am – 07:00pm EST.
We look forward to further assisting you.
The Philips Australia Team
I bought a philips lumea prestidge when I turn on the device with the attachment in the fan goes off without having used the device at all. Is this an issue with the device? please let me know
The ready to flashlight blinks orange and all 5 intensity lights blink as well. I tried restarting many times but the same thing repeats again. Any help?
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