After having the product just over a year it stopped charging, all 5 lights flashing! I had used it regularly but had a gap of around 2mths, I was going to contact Phillips when I spotted a YouTube video - if you press & hold the flash button & press the on switch, it resets it. I tried it & the fan came on & it worked again. Love the product & would be lost without it - give it a go, hope you get lucky

I used this product 4-5 times and I was already starting to see result. I recommended it to a few of my friends. Then I had to stop using it for a while. Yesterday I decided to start using it again, but unfortunately it wasn’t working. I jumped online and found out that it is a common issue that the battery just dies if you don’t charge it monthly. I was very disappointed as I looking forward to using it again and I obviously feel ripped off as it is such an expensive product. I thought Philips was a reputable company with a range of quality products but using such a low quality battery is just unacceptable. I wish I read the reviews before investing in this product.

My husband bought this product as gift couple years ago and it works perfectly until last year, the battery had been dead and could not use it any more but it was a good product, good quality.

Hello Philips,
I bought your device 5 years ago and it did a great job. I was very happy with it till 2 days ago. I didn't use it in the last 3 months and the battery stop working. You should print with big print everywhere on the package and in the leaflet that the the device needs to be recharged obligatory every 1 month!!!! You have just 1 short sentence in the leaflet that everybody missed. Like many others on this website I am not happy. I spend $800 on it and I expected that after years the laser life will finish, but not that the batter...

I bought this Lumea Precision Plus 2003/11 from the Shaver Shop in Chatswood NSW Australia. I was told it would do 100,000 flashes. The sales lady seemed very knowledgeable about the product and recommended this particular Laser machine over other brands. I have used it maybe a dozen times, put it away, and recently thought I'd give it another go but found I couldn't charge it. Tonight I am reading the reviews and see many people are saying the same thing. While it is ridiculous to sell something that cannot have a replacement battery installe...

Phillips would have to be the most infuriating company to deal with. I have sent countless emails to them, all have been ignored. Their product was excellent for about a year but the battery died and cannot be charged. It was rarely used. Do not waste your money on this brand you'll be extremely disappointed.

Like others I got this and had a kid so took a break. I used this twice. I am absolutely disgusted by this rip off product. Disgusted. No conscience by this company whatsoever.

Worked great for the first year. I think it was purchased about 4 years ago now. I fell pregnant and was breastfeeding and then fell pregnant again so could not use it as IPL is not recommended during that time. Have just got it out to use again and nothing happens when i try to charge it. Nothing in my information manual told me I had to charge it every few months or it would die!! $800 completely down the drain, i should have just paid for a salon treatment as that might actually have been completed for that amount of money. Very very unhapp...

Purchased it few years ago for about $800. Used it for a few times at home it was working very well.
Then I joined a laser treatment plan at a laser clinic and have not been using it until a year later (for maintenance at home), when I realized that it stopped charging.

Walked past the store that I purchased from think it's Shaver's shop they said do not repair (I've lost the receipt). Since then it has just been sitting in the cupboard doing nothing for a few years. Recently moving house and got it out again, tried charging it, still won...

Worked fine for 18 months. Only used about 10 times then completely died. Definitely not worth the $800 that my children forked out for it for a Xmas gift Sorry Phillips but definitely won't be buying one of those products from you ever again. Extremely disappointing

I've had mine for about 5 years, it only just ran out of flashes as I was told that it only had some 50000 flashes, which was probably about what I got. I could probably have done with another year for those random hairs that pop up but I can shave them easily. The machine continues to charge though and I probably went many months without using it or charging it. I was very happy with it.

We bought our Lumea a couple years ago and it worked ok for a while, was fine actually. We used it only once every month or two. But then it wasn't used for a good six months and last month I pulled it out to use before going on holidays and it wouldn't charge, the light on the charger wouldn't come...i'm not sure what the problem is, but reading other peoples experiences, it seems to have poor batteries which simply die, that or the charger died.
Regardless i'm annoyed this thing wasn't cheap at all. Perhaps it will be covered under Consumer Warranty Law as two years of occasional service is insufficient durability for the price!

I bought my philips lumea almost a couple years ago I've seen significant results after the first year of use but the hair grew back when i stopped using it for 2 months ....now for the last 4 months whenever i put it to charge it only charges for 2min and stops and I can only get 5 flashes out of it . dont know if it is a battery problem or not ?
I have no idea how to fix it I am not willing to buy another one if it will just brake again !! I was hoping to get a long lasting device with long lasting results specially for a price that high !!

If you do not charge it or use it within 3 months time; it will stop charging! No where it clearly says that it must be used / charged every month or so. No repair shop is willing to repair it and even if it is still under warranty; it is massive hassel to get Phillips to honor it. Evidence of this can be seen all over google search! I do not want to blame Philips for design constraint on Li-ion batteries, as this applies to all products that use such kind of batteries. However, they should be held accountable to communicate to their consumer. ...

I bought my lumea on saturday. Managed to do 1.5 legs. Tried to charge it earlier and it tripped all the electrics in my home. It wont turn on at all. Will be returning to the store tomorrow. Not sure I want another one either if its causing power surges.

I used to have hairy legs and would need to shave all the time. I would shave ine night snd the nect day i would get lots of thick stubble growth. Gross, not very girly! I would have to think and prepare alot before wearing gym leggings or a dress abd so quite often ended up -covering up. After use of this, i now shave once every 3-6months and can throw anytning on. It had been a big chsnger fir me. I have some areas with no hair growth and other with some thin hair which uou can barely see. It worked on other areas than ny kegs to abd so getting ready fir beach hol is great! Whoever invented this is amazing and it really has made a difference in my life. So, thanks!

It turns on , and the lights at the back keeps flashing,
Nothing works, i cannot select the strength.
Please help me

I cant say more because I didn't use for long, this happened after the first use

Bought a lumea for my wife about 6 weeks ago. Worked fine and charged every week for the 6 weeks as it was used every week.
great results for the 6 weeks.

Put it on the charger today for about 5 hours went to use it tonight and it won't stay on for more than one zap.

Very poor. Will be returning it tomorrow morning.

Never again after reading the other reviews on this site.

Why don't Philips just make it a wired device if they can't get the battery right.

I have had the Lumea for about a year and a half and it worked perfectly. I was very happy with the product. It eliminates dark hairs within a few treatments as promised. I hadn't charged it for around a month and plugged it in this morning. To my horror and extreme disappointment it wasn't charging. The battery had died. I had no idea this was a common problem until reading the many reviews stating the same issue. It's incredible this problem has not been resolved with the newer versions and even more incredible the product can be sold considering it isn't an inexpensive item and has a manufacturers fault.

I'm very happy with the results of my Lumea. I bought it about 3 years ago and used it for my under arms first. I had always shaved my underarms, not waxed, and results after about 3 or 4 treatments was awesome. Very pale skin and dark hair. So I braved it and had a go on my face. I had a few dark hairs on my jawline. I couldn't bring myself to shave first tho so just went ahead and zapped. Skin slightly tanned and hair lighter than underarms but after 4 sparodic treatments all was good. Both underarms and face only get a treatment about every ...