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- 2 reviews
Really disappointed in the 7000 model, which was an upgrade on the Philips steam iron I had for the last 5 years. The main issue is I just did the very first decalcification and the plug will absolutely NOT line up the threads correctly so it is impossible to not cross-thread it trying to get it back in! For an upgraded system worth $400 the other drawbacks have been: it takes more than 2 minutes to heat up, and the decalc process is manual instead of pressing a button. I paid less than $200 for the old model and it was far superior. Not happy, Philips! A sub-standard design and delivery.
Purchased in at Harvey Norman for $399.
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- 15 reviews
- 6 likes
- PerfectCare Elite Plus GC9681/80
- Verified
Failed after just 2 yrs - took out our power to the house - dangerous!
We bought this black and gold perfectcare iron as an upgrade to our previous Perfect Care iron that was the base model $199 - it lasted about 5 yrs so I thought the TOP OF The RANGE Black and gold model would keep us going for at least 10 yrs...at least!
Wrong! After only 2 yrs of working, this week it shorted out. A $600 iron gone after only 2 yrs.
I will be contacting the Australia Consumer Law and the ACCC if Philips doesn't contact me.
After the appalling experience we had getting a simple CashBack offer when purchasing this iron, I can'...
Read moret begin to imagine the hassle Philips will put up having to deal with a refund or exchange. I can't in good faith recommend this iron to anyone as the company have been less than ideal to deal with up till now. I just want a product to work and if it doesn't then I want the company to deal with customers in a timely manner. Maybe it's a timing thing with Covid shutdowns and people working from home? Who knows? As a customer I just would like to have a pleasant easy experience with aftersales service. Please play nice Philips. Update - writing this review has apparently had the desired result.Purchased in at Appliances Online for $546.
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ation: Philips PerfectCare Elite Plus GC9681/80
Philips
HelsyG123...
Hi Helsey,
thank you for leaving this update. We're once again sorry to hear that your experience with our consumer care was not as positive as it should've been. We value your feedback and will tak...
Read moree note of how this situation was handled. Nevertheless, we are glad that the issue was resolved and that your iron is working normally again. For further questions, please feel free to contact our Product Team on 1300 363 391 (Monday - Friday: 09:00 am - 05:00 pm EST). They’ll be more than happy to help.- 5 reviews
- 7 likes
Worked well when working. Stopped working within a year. Dealing with Phillips and service repairer has been terrible. I have had similar delonghi irons before that lasted for years and years. Save your money as despite the price tag you do not get better quality or service.
Purchased in at David Jones Retail Stores for $440.
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Thank you for your feedback about our Steam generator iron, Yvonne. We're very sorry to hear this appliance is acting up and you didn't have a good experience with our Customer Care. This must be quit...
Read moree inconvenient for you. If you have not done so already and still have the appliance, we recommend descaling the device. Should you have any questions, please feel free to contact our colleagues again with these numbers: 0800 658 224 from Monday - Friday: 09:00 am - 05:00 pm EST (NZ) or 1300 363 391 from Monday - Friday: 09:00 am - 05:00 pm EST (AU). They are happy to look into this. Kind regards, The Philips Australia TeamThe device was descaled by the repairer. The descale/decal. Light has not been on. Worked for half an hour after getting it back from the repairer. Phillips tell me they have emailed the repairer. Eve...
Read morery 2nd day I receive a whatsapp or text message from phillips customer care asking me to respond yes as they have an update. Respond yes get the generic message back stating thank you for contacting Phillips an agent will get back to you then nothing until I again get asked to respond yes. Totally ridiculous. Did not spend nearly$500 on an iron to be without one for over a month and for it not to even last 12 months.Thank you for getting back to us, Yvonne. We're sorry to hear the troubleshooting did not help and our Customer Care did not give you a proper update. Allow us to take a closer look. Do you have a ref...
Read moreerence number for us? This should start with 60 but any information you can give us is very helpful to look into your situation. Kind regards, The Philips Australia Team- 4 reviews
Works fine but just fine, for this price im expecting more.
pro: 2 in 1 can be used as iron or steamer.
con: not as powerful as a iron or a steamer, took longer to get the job done.
Purchased in at eBay for $622.
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Hi Jason,
Thanks for reaching out to us. We're glad to hear that the your new Philips PerfectCare is to your liking. We're sorry to hear that you'r not completely satisfied with it's power when using...
The reviewer stated that an incentive was offered for this review
Find out how Philips PerfectCare Elite Plus compares to other Irons & Steam Generators
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- 6 reviews
- 6 likes
Hi, I have just ordered and will pick up today the GC9681/80 so should be able to offer an "unpaid real review" for those who worry about "paid reviews. Currently use a Laurastar system I've had for nearly 12 years and just need to replace the filler cap, happy to compare bothe systems will be using the Laura Star board which is designed for this type of application. Have used 4 stars but will balance out with final appraisal soon. Cheers, Oatley Park
Purchased in at Bing Lee Physical store for $540.
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- 3 reviews
- 1 like
This iron has cut down not only time, but also the amount of space appliances now take up in our cupboard. being able to swap a bulky stranger for the iron has been fantastic, and I love that I no longer have to sort the ironing due to fabrics.
Purchased in .
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Thanks a lot for your kind review, REG00. It's great to hear that you've been as happy as you've been with this purchase so far.
Kind regards,
The Philips Australia Team
- 2 reviews
This product is amazing and has reduced the amount of time spent ironing considerably. The intelligence of this iron is its most redeeming feature, the auto steam function cuts off when your iron is stationary, and back on again when you start ironing. You can go from ironing your jeans to a silk shirt and not have to adjust the temperature. Can iron straight over rubbery prints on t-shirts. Lightweight and easily refillable. Would definitely recommend.
Purchased in at JB Hi-Fi Retail Stores for $568.
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Hi Julie, thanks for sharing your experiences with the PerfectCare here. We're thrilled to hear you've been so happy with its performance and user-friendliness. Awesome that you would recommend our st...
Read moreeam generator! Kind regards, The Philips Australia TeamRelated Articles
- 5 reviews
- 24 likes
What a flop
The reviews on here must all be fake, this iron is a complete flop. The iron simply does not get anywhere near hot enough to work as an iron, this results in having to take 5 times as long to iron a dress shirt and does half the job. It seems nothing I do enables me to remove most wrinkles after multiple passes yet a $20 Target special removes them first pass. Who cares about being able to put an iron down without burning your cloths, you have the stand right next to you anyways and makes the feature pointless if the iron never get...
Read mores hot enough to do what it was made for which is "ironing out wrinkles". Also you have to spend a few extra minutes at the start to run the steam through the iron away from shirts to get any moisture out of the steam and get the steam generator actually running at full speed. Iron does not do the most important thing about ironing which is removing wrinkles.....waste of money and Phillips customer care can't even tell me what temp the iron plate should get too.....uselessPurchased in for $599.
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Hi there,
We're sad to see that the iron has been causing such a disappointment, that's of course not what we set out to achieve. You mentioned that you've been in contact with our colleagues earlier...
Read more, what did they say? If the unit is faulty, we should be able to offer you help to sort out any defect and make sure you have a working unit. We feel there might be something we're missing here, so we'd suggest reaching out to our colleagues again on 1300 363 391 (AU), orWell your online colleagues were complete waste of time and just wanted to send me into the store to have them do a warranty return at the stores discretion but could not tell me what they would check...
Read more or how they would determine if it was faulty or just poor design nor could they tell me what temp the heat plate should get to. They also told me there was a temperature control and just need to turn it up, but of course this model does not have a temp control. The problem with this phillips model comes from the fact the heat plate does not get hot enough, its max temp is 140*C and when you add steam this temp drops to 100*C instantly and then drops to 90*C within a few seconds of use. This results in wrinkles not coming out after multiple passes, the steam also is very moist/wet as a result of the heat plate being so low in temp and results in drops of water coming out here and there and the cloths being left damp from the moist steam. The design is simply poor, without the ability to raise the temperature of the heat plate high enough to iron cotton (above 200*C) and to keep the steam dry the iron is never going to work well. There is simply no way the positive reviews up around the place for this iron are true, you cannot iron a business shirt that is part synthetic let alone a cotton T-shirt.Also product review needs to do something to clean up this section, the current rating is made up of paid reviews and clearly a number of "users" who are the same person, just look at their identical ...
Read morereview history (Vlahos, EVA, Kat, Dylan, Sally, Bernie) the rest are all "Ambassadors" which means paid review and should be deleted as they are clearly lying about this product to the point where the ACCC should be notified. SHAMEFUL behaviour Phillips!- 4 reviews
- 5 likes
A fantastic lightweight iron with smart functions.
However we have a big problem with water dripping through our ironing board. After ironing 5+ shirts the ground is soaked.
Called Philips help line and was told to buy the Philips anti drip ironing board cover. Very frustrating that a $700 iron requires the purchase of another product to work properly!
Not sure of where to go from here???
- Date Purchased
Hi George, thank you for sharing your experience with Philips PerfectCare Elite Plus. We're sorry to hear you're experiencing some troubles with the product. Have you tried out the tips on our Philips...
Read more support page? These can be found here: https://bit.ly/2sHQMxj. If that doesn't solve your issue, we'd advise contacting us by phone again on: 1300-363-391. We hope this issue will be resolved soon. Kind regards,Find out how Philips PerfectCare Elite Plus compares to other Irons & Steam Generators
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- 5 reviews
- 1 like
After my steam Tefal steam station iron started to fail after just 2months new, I decided to purchase the Philips Perfect Care Elite iron and must say, I am very impressed by its features. 1. I’m able to disconnect the water tank to fill or drain the water,. 2. It heats up quickly. 3. It’s quiet when steaming. 4. The cords fit neatly into the body of the station for easy storage. 5. It’s light to carry. 6. It irons everything beautifully. I highly recommend it.
- Date Purchased
Hi Vlahos,
It's amazing to hear about your experience with the PerfectCare Elite Plus. Thanks a lot for taking the time to share your thoughts here, it's definitely appreciated!...
Read more Kind regards, The Philips Australia TeamWelcome. It’s the truth and I am so pleased with my iron that I told my friends about it too. Regards Vera
- 6 reviews
I have been using this iron for 3 weeks now. The iron is light to handle and the point of it - makes it so easy to get into narrow spots on your clothes. Best of all not having to refill the iron constantly. The ability to iron all types of materials even the delicates without having to change the dial is fantastic. The intelligence of this iron is great - being able to set the iron down - even on the ironing board and walk away without any burnt ironing board covers fantastic. The only thing that I would advise any purchasers to look at is - s...
Read moreee if your ironing board is suitable for this type of iron as it is much bulkier and larger than a normal iron. This iron is also very good for getting creases out of clothes such as dresses/skirts/trousers or even shirts whilst hanging on the coat hanger but remember to use the glove that comes with this iron - because of potential steam burns. The steam on this iron is amazing. So far the Philips leaflets/website and write ups that I read are all true and much more- Date Purchased
Hi Eva,
Thank you for sharing this detailed and valuable feedback. We're really happy to hear you're so satisfied with all the features of the iron. Happy ironing. :)...
Read more Kind regards, The Philips Australia Team.- 4 reviews
I honestly was so excited to be selected to try out this iron. I saw the RRP and thought gosh who would spend that on an iron. But can I say this to me is no iron. We have shirts we were going to toss as they never ironed and this breezes through them with no issues. It’s super light weight meaning you can iron for hours and still comfortable. The fact I am not checking settings and nervous if I’m going to destroy a expensive garment is amazing and I honestly can not recommend this iron enough it is worth every single cent it’s worth! I am truly converted and can not sing it’s praises enough
- Date Purchased
Thanks for taking the time to leave your extensive and kind review here, Bernie. We're glad to hear you're so enthusiastic about the iron. If you're ever in need of assistance, please don't hesitate t...
Read moreo reach out to us on one of our social media channels, where we're available 24/7. Alternatively, you could give us a call on the following number: AU 1300 363 391 NZ 0800 658 224Find out how Philips PerfectCare Elite Plus compares to other Irons & Steam Generators
Know better, choose better.
- 4 reviews
- 1 like
I wanted an iron that was simple to use but was also delicate on my cloths as my old iron would sometimes yellow stain them. The handle is a little tricky to hold at times but other than that for someone that hates ironing this iron is fun and easy to use and results are always perfect!
- Date Purchased
Hi there,
Thank you for your valuable feedback. It's great to hear the PerfectCare works so well for you and the results being perfect. :)...
Read more Kind regards, The Philips Australia Team.- 7 reviews
- 1 like
I cannot begin to tell you how much this has changed my life! Things that took 10 mins to iron now only take 1... I love love love it! I have literally been walking around the house looking for new things to iron.. that's how much I love it! Highly recommended
- Date Purchased
Hi Sally.
Thanks for reaching out to us with your positive feedback on this PerfectCare! We're glad to hear that the iron is doing its job and works well for you. We hope you enjoy the rest of your day!
...
Thanks
- 5 reviews
- 1 like
This iron really is a pleasure to use, the ironing plate is sleek and lightweight and practically glides over fabrics when ironing. It is a pretty good investment if you have a bunch of clothing that cost more than $100-$200 each. Small but thoughtful designs here and there. Made the whole experience better.
Main cons are price and size.
- Date Purchased
Thanks so much for taking the time to write down your thoughts on this iron. We appreciate you've had a good experience with it, and we can imagine this is a perfect fit if you have clothing you want to take good care of. :-)
Kind regards,...
Read more The Philips Australia TeamQuestions & Answers
What to do when steam is not working?
Hi, have not experienced the problem please check manufacturer help section.
Cheers,
Thanks alot for responding Sir.. We'll bring it to the customer service instead because we couldn't figure it out.
Stay safe
Hello there, thank you for you question. Have you already tried descaling your appliance? You can find instructions on how to do it here: https://www.philips.ae/c-m-ho/ironing/descaling/how-to-descale...
Read more-my-philips-steam-generator-iron?int_origin=2_CP_all_quick_sa_en_descale_steam_generater_iron_perferct_care_elite_silence#perfectcareelite. If this does not help, please feel free to get in touch with us directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. We'll be happy to assist you further.What’s the difference between the philips perfect care elite plus GC9681/80 & GC9682/86?
Hi Rab, Sorry but not sure as I did my research prior to purchasing, I'm sure if you google both items you can find the answer.
Cheers
Hi there,
Thanks for reaching out to us here. We would love to help you to select the best model for your needs. To do this, we'd like to refer you to our product team for more information. You can r...
Read moreeach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.I’ll call them
Thanks
my iron ceases to steam why
Hi Hiray, thanks for your message on here. What a pity to hear that your iron has stopped producing steam. We'd be happy to help you find out why. There could be multiple reason for that. One of them ...
Read morebeing that there isn't enough water in the tank. Please make sure you fill the tank before every use. You can find other possible causes right here: https://www.philips.com.au/c-f/XC000005528/my-philips-steam-generator-iron-does-not-produce-steam. Feel free to reach out to us on Facebook and Twitter (@PhilipsCare) for further assistance. Alternatively, you can contact our support team by phone on: 1300 363 391. Kind regards, The Philips Australia Teamarter draining the descaler do water need to added back
Hi Lincoln, thank you for your message. If you need any assistance, we advise you to contact our colleagues via 1300 363 391 (Monday - Friday: 09:00 am - 05:00 pm EST). They'll be happy to assist you!
Kind regards,
The Philips Australia Team
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Details
Category | Irons & Steam Generators | Irons & Steam Generators |
---|---|---|
Price (RRP) | $486.00 | $599.00 |
Features | Auto Shut Off, Detachable Tank and Vertical Steam | Auto Shut Off, Detachable Tank and Vertical Steam |
Cordless | No | No |
Steam Generator | Yes | Yes |
Water Tank Capacity | 1,800 ml | 1,800 ml |
Cord Length | 2 m | 1.7 m |
Steam Output | 150 g/min | 150 g/min |
Power | 2,400 W | 2,400 W |
Weight | 5.1 kg | 5.1 kg |
Manufacturer Warranty | 2 year(s) | 2 year(s) |
Colour / Finish | White | White |
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Hi Amber,
Thank you for taking your time to leave this review. We are very sorry to hear about your poor experience with our steam iron. If you could call us on 1300 363 391 (Australia), or 0800 658 ...
Read more224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST, we’d love to see how we can help you further.