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Reviews
- 5 reviews
- 5 likes
Worked well when working. Stopped working within a year. Dealing with Phillips and service repairer has been terrible. I have had similar delonghi irons before that lasted for years and years. Save your money as despite the price tag you do not get better quality or service.
Purchased in December 2019 at David Jones Retail Stores for $440.00.
The device was descaled by the repairer. The descale/decal. Light has not been on. Worked for half an hour after getting it back from the repairer. Phillips tell me they have emailed the repairer. Eve...
Read morery 2nd day I receive a whatsapp or text message from phillips customer care asking me to respond yes as they have an update. Respond yes get the generic message back stating thank you for contacting Phillips an agent will get back to you then nothing until I again get asked to respond yes. Totally ridiculous. Did not spend nearly$500 on an iron to be without one for over a month and for it not to even last 12 months.
Thank you for getting back to us, Yvonne. We're sorry to hear the troubleshooting did not help and our Customer Care did not give you a proper update. Allow us to take a closer look. Do you have a ref...
Read moreerence number for us? This should start with 60 but any information you can give us is very helpful to look into your situation. Kind regards, The Philips Australia Team
- 4 reviews
Works fine but just fine, for this price im expecting more.
pro: 2 in 1 can be used as iron or steamer.
con: not as powerful as a iron or a steamer, took longer to get the job done.
Purchased in June 2019 at eBay for $622.00.
Hi Jason,
Thanks for reaching out to us. We're glad to hear that the your new Philips PerfectCare is to your liking. We're sorry to hear that you'r not completely satisfied with it's power when using...
The reviewer stated that an incentive was offered for this review
- 3 reviews
- 2 likes
Hi, I have just ordered and will pick up today the GC9681/80 so should be able to offer an "unpaid real review" for those who worry about "paid reviews. Currently use a Laurastar system I've had for nearly 12 years and just need to replace the filler cap, happy to compare bothe systems will be using the Laura Star board which is designed for this type of application. Have used 4 stars but will balance out with final appraisal soon. Cheers, Oatley Park
Purchased in February 2020 at Bing Lee Physical store for $540.00.
Find out how Philips PerfectCare Elite Plus compares to other Irons & Steam Generators
Know better, choose better.
- 3 reviews
- 1 like
This iron has cut down not only time, but also the amount of space appliances now take up in our cupboard. being able to swap a bulky stranger for the iron has been fantastic, and I love that I no longer have to sort the ironing due to fabrics.
Purchased in October 2019.
Thanks a lot for your kind review, REG00. It's great to hear that you've been as happy as you've been with this purchase so far.
Kind regards,
The Philips Australia Team
- 2 reviews
This product is amazing and has reduced the amount of time spent ironing considerably. The intelligence of this iron is its most redeeming feature, the auto steam function cuts off when your iron is stationary, and back on again when you start ironing. You can go from ironing your jeans to a silk shirt and not have to adjust the temperature. Can iron straight over rubbery prints on t-shirts. Lightweight and easily refillable. Would definitely recommend.
Purchased in May 2019 at JB Hi-Fi Retail Stores for $568.00.
Hi Julie, thanks for sharing your experiences with the PerfectCare here. We're thrilled to hear you've been so happy with its performance and user-friendliness. Awesome that you would recommend our st...
Read moreeam generator! Kind regards, The Philips Australia TeamRelated Articles
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- 5 reviews
- 23 likes
What a flop
The reviews on here must all be fake, this iron is a complete flop. The iron simply does not get anywhere near hot enough to work as an iron, this results in having to take 5 times as long to iron a dress shirt and does half the job. It seems nothing I do enables me to remove most wrinkles after multiple passes yet a $20 Target special removes them first pass. Who cares about being able to put an iron down without burning your cloths, you have the stand right next to you anyways and makes the feature pointless if the iron never get...
Read mores hot enough to do what it was made for which is "ironing out wrinkles". Also you have to spend a few extra minutes at the start to run the steam through the iron away from shirts to get any moisture out of the steam and get the steam generator actually running at full speed. Iron does not do the most important thing about ironing which is removing wrinkles.....waste of money and Phillips customer care can't even tell me what temp the iron plate should get too.....uselessPurchased in May 2019 for $599.00.
Hi there,
We're sad to see that the iron has been causing such a disappointment, that's of course not what we set out to achieve. You mentioned that you've been in contact with our colleagues earlier...
Read more, what did they say? If the unit is faulty, we should be able to offer you help to sort out any defect and make sure you have a working unit. We feel there might be something we're missing here, so we'd suggest reaching out to our colleagues again on 1300 363 391 (AU), or
Well your online colleagues were complete waste of time and just wanted to send me into the store to have them do a warranty return at the stores discretion but could not tell me what they would check...
Read more or how they would determine if it was faulty or just poor design nor could they tell me what temp the heat plate should get to. They also told me there was a temperature control and just need to turn it up, but of course this model does not have a temp control. The problem with this phillips model comes from the fact the heat plate does not get hot enough, its max temp is 140*C and when you add steam this temp drops to 100*C instantly and then drops to 90*C within a few seconds of use. This results in wrinkles not coming out after multiple passes, the steam also is very moist/wet as a result of the heat plate being so low in temp and results in drops of water coming out here and there and the cloths being left damp from the moist steam. The design is simply poor, without the ability to raise the temperature of the heat plate high enough to iron cotton (above 200*C) and to keep the steam dry the iron is never going to work well. There is simply no way the positive reviews up around the place for this iron are true, you cannot iron a business shirt that is part synthetic let alone a cotton T-shirt.Also product review needs to do something to clean up this section, the current rating is made up of paid reviews and clearly a number of "users" who are the same person, just look at their identical ...
Read morereview history (Vlahos, EVA, Kat, Dylan, Sally, Bernie) the rest are all "Ambassadors" which means paid review and should be deleted as they are clearly lying about this product to the point where the ACCC should be notified. SHAMEFUL behaviour Phillips!
- 3 reviews
- 5 likes
A fantastic lightweight iron with smart functions.
However we have a big problem with water dripping through our ironing board. After ironing 5+ shirts the ground is soaked.
Called Philips help line and was told to buy the Philips anti drip ironing board cover. Very frustrating that a $700 iron requires the purchase of another product to work properly!
Not sure of where to go from here???
Hi George, thank you for sharing your experience with Philips PerfectCare Elite Plus. We're sorry to hear you're experiencing some troubles with the product. Have you tried out the tips on our Philips...
Read more support page? These can be found here: https://bit.ly/2sHQMxj. If that doesn't solve your issue, we'd advise contacting us by phone again on: 1300-363-391. We hope this issue will be resolved soon. Kind regards,
- 5 reviews
- 1 like
After my steam Tefal steam station iron started to fail after just 2months new, I decided to purchase the Philips Perfect Care Elite iron and must say, I am very impressed by its features. 1. I’m able to disconnect the water tank to fill or drain the water,. 2. It heats up quickly. 3. It’s quiet when steaming. 4. The cords fit neatly into the body of the station for easy storage. 5. It’s light to carry. 6. It irons everything beautifully. I highly recommend it.
Hi Vlahos,
It's amazing to hear about your experience with the PerfectCare Elite Plus. Thanks a lot for taking the time to share your thoughts here, it's definitely appreciated!...
Read more Kind regards, The Philips Australia Team
Welcome. It’s the truth and I am so pleased with my iron that I told my friends about it too. Regards Vera
- 6 reviews
I have been using this iron for 3 weeks now. The iron is light to handle and the point of it - makes it so easy to get into narrow spots on your clothes. Best of all not having to refill the iron constantly. The ability to iron all types of materials even the delicates without having to change the dial is fantastic. The intelligence of this iron is great - being able to set the iron down - even on the ironing board and walk away without any burnt ironing board covers fantastic. The only thing that I would advise any purchasers to look at is - s...
Read moreee if your ironing board is suitable for this type of iron as it is much bulkier and larger than a normal iron. This iron is also very good for getting creases out of clothes such as dresses/skirts/trousers or even shirts whilst hanging on the coat hanger but remember to use the glove that comes with this iron - because of potential steam burns. The steam on this iron is amazing. So far the Philips leaflets/website and write ups that I read are all true and much moreHi Eva,
Thank you for sharing this detailed and valuable feedback. We're really happy to hear you're so satisfied with all the features of the iron. Happy ironing. :)...
Read more Kind regards, The Philips Australia Team.Find out how Philips PerfectCare Elite Plus compares to other Irons & Steam Generators
Know better, choose better.
- 4 reviews
I honestly was so excited to be selected to try out this iron. I saw the RRP and thought gosh who would spend that on an iron. But can I say this to me is no iron. We have shirts we were going to toss as they never ironed and this breezes through them with no issues. It’s super light weight meaning you can iron for hours and still comfortable. The fact I am not checking settings and nervous if I’m going to destroy a expensive garment is amazing and I honestly can not recommend this iron enough it is worth every single cent it’s worth! I am truly converted and can not sing it’s praises enough
Thanks for taking the time to leave your extensive and kind review here, Bernie. We're glad to hear you're so enthusiastic about the iron. If you're ever in need of assistance, please don't hesitate t...
Read moreo reach out to us on one of our social media channels, where we're available 24/7. Alternatively, you could give us a call on the following number: AU 1300 363 391 NZ 0800 658 224
- 4 reviews
- 1 like
I wanted an iron that was simple to use but was also delicate on my cloths as my old iron would sometimes yellow stain them. The handle is a little tricky to hold at times but other than that for someone that hates ironing this iron is fun and easy to use and results are always perfect!
Hi there,
Thank you for your valuable feedback. It's great to hear the PerfectCare works so well for you and the results being perfect. :)...
Read more Kind regards, The Philips Australia Team.
- 6 reviews
- 1 like
I cannot begin to tell you how much this has changed my life! Things that took 10 mins to iron now only take 1... I love love love it! I have literally been walking around the house looking for new things to iron.. that's how much I love it! Highly recommended
Hi Sally.
Thanks for reaching out to us with your positive feedback on this PerfectCare! We're glad to hear that the iron is doing its job and works well for you. We hope you enjoy the rest of your day!
...
Thanks
- 5 reviews
- 1 like
This iron really is a pleasure to use, the ironing plate is sleek and lightweight and practically glides over fabrics when ironing. It is a pretty good investment if you have a bunch of clothing that cost more than $100-$200 each. Small but thoughtful designs here and there. Made the whole experience better.
Main cons are price and size.
Thanks so much for taking the time to write down your thoughts on this iron. We appreciate you've had a good experience with it, and we can imagine this is a perfect fit if you have clothing you want to take good care of. :-)
Kind regards,...
Read more The Philips Australia Team
- 28 reviews
- 7 likes
This product was provided for review but I will absolutely give my fair reviews as with other products.
Summary –
It is a pretty good investment if you have a bunch of clothing that cost more than $100-$200 each. You want to protect those.
Quite a foolproof iron that does what it says. No whites marks, no shines, no burns and a sheep load of steam.
Small but thoughtful designs here and there. Made the whole experience better.
Main cons are price and size.
Long meticulous details as follows.-
...
Hi there,
Thank you very much for writing your review. We appreciate it that you’ve taken the time to write down your pro’s and con’s . To us it’s very helpful to know what our customers like and d...
Read moreon’t like about the PerfectCare Elite Plus. Also, it’s very helpful to our (future) clients if they like to know more about the product. Thank you again and we hope that you’ll have a great day!Review collected in partnership with Philips
- 25 reviews
- 12 likes
This iron really is a pleasure to use, the ironing plate is sleek and lightweight and practically glides over fabrics when ironing. The fact that you don't have to worry about changing temps for different fabrics or even lifting it off them if you walk away from the board makes it extremely user friendly for those who just don't love ironing that much. I was actually a little wary of just leaving it sitting on clothes and walking away, but I tested this multiple times when managing my two toddlers at the same time as doing the ironing, and nope...
Read more, no burns at all! It was also nice to switch between light and heavy fabrics without having to stop and wait for the iron to heat up again, or cool down after. The only time I had an issue ironing something with this was when I used it for iron on labels and found that on certain fabrics it just wasn't getting hot enough to melt the label on properly, so they've started coming off in the wash. Not a huge issue and not something most people would have to worry about (other than mums of kids at daycare/school) but was a little annoying that I'll have to hold onto my old iron for these. I did also find when turning on the auto steam feature that there would be a little bit of water on the clothes when first turned on, but didn't have this issue when manually pressing the steam on, so not sure what's happening there. While the iron itself is just lovely and lightweight, the base is really big and clunky looking. Set up was fine as it fits on a larger ironing board with plenty of room, or the cord is long enough that you could even put the base on a table near the board, but I found storage a bit of a pain as I have a small house with limited cupboard space to pack it away in. It definitely takes up a lot more room than your standard iron. I also found packing away the cables a bit fiddly. There are little compartments on the side where you have to fold them up and kind of stuff them in. The power cable isn't so bad, but the water hose is one of those things that I think is going to end up going in the 'too hard' basket and getting left out when packing away in the future. I found myself wishing they had some kind of retractable system, like my vacuum cleaner cable. In summary - Pros: Irons like a dream, smooth, lightweight and fast!Review collected in partnership with Philips
Find out how Philips PerfectCare Elite Plus compares to other Irons & Steam Generators
Know better, choose better.
Questions & Answers
What to do when steam is not working?
Hi, have not experienced the problem please check manufacturer help section.
Cheers,
Thanks alot for responding Sir.. We'll bring it to the customer service instead because we couldn't figure it out.
Stay safe
Hello there, thank you for you question. Have you already tried descaling your appliance? You can find instructions on how to do it here: https://www.philips.ae/c-m-ho/ironing/descaling/how-to-descale-my-philips-steam-generator-iron?int_origin=2_CP_all_quick_sa_en_descale_steam_generater_iron_perferct_care_elite_silence#perfectcareelite.
If this does not help, please feel free to get in touch with us directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. We'll be happy to assist you further.
Kind Regards
The Philips Australia Team
What’s the difference between the philips perfect care elite plus GC9681/80 & GC9682/86?
Hi Rab, Sorry but not sure as I did my research prior to purchasing, I'm sure if you google both items you can find the answer.
Cheers
Hi there,
Thanks for reaching out to us here. We would love to help you to select the best model for your needs. To do this, we'd like to refer you to our product team for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind regards,
The Philips Australia Team
I’ll call them
Thanks
my iron ceases to steam why
Hi Hiray, thanks for your message on here. What a pity to hear that your iron has stopped producing steam. We'd be happy to help you find out why. There could be multiple reason for that. One of them being that there isn't enough water in the tank. Please make sure you fill the tank before every use. You can find other possible causes right here: https://www.philips.com.au/c-f/XC000005528/my-philips-steam-generator-iron-does-not-produce-steam. Feel free to reach out to us on Facebook and Twitter (@PhilipsCare) for further assistance. Alternatively, you can contact our support team by phone on: 1300 363 391.
Kind regards,
The Philips Australia Team
Get an answer from our members and Philips representatives
Details
| Category | Irons & Steam Generators | Irons & Steam Generators |
|---|---|---|
| Price (RRP) | $486.00 | $599.00 |
| Features | Auto Shut Off, Detachable Tank and Vertical Steam | Auto Shut Off, Detachable Tank and Vertical Steam |
| Cordless | No | No |
| Steam Generator | Yes | Yes |
| Water Tank Capacity | 1,800 ml | 1,800 ml |
| Cord Length | 2 m | 1.7 m |
| Steam Output | 150 g/min | 150 g/min |
| Power | 2,400 W | 2,400 W |
| Weight | 5.1 kg | 5.1 kg |
| Manufacturer Warranty | 2 year(s) | 2 year(s) |
| Colour / Finish | White | White |
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Thank you for your feedback about our Steam generator iron, Yvonne. We're very sorry to hear this appliance is acting up and you didn't have a good experience with our Customer Care. This must be quit...
Read moree inconvenient for you. If you have not done so already and still have the appliance, we recommend descaling the device. Should you have any questions, please feel free to contact our colleagues again with these numbers: 0800 658 224 from Monday - Friday: 09:00 am - 05:00 pm EST (NZ) or 1300 363 391 from Monday - Friday: 09:00 am - 05:00 pm EST (AU). They are happy to look into this. Kind regards, The Philips Australia Team