Good at first !!!
I bought this iron because it was recommended by a friend who knew many others who were happy with it and had been using it for about a year. Very happy with it until it started playing up under two years in. I wasn't able to descale it no matter what i did which meant it leaked brown stains all over my clothes or it just leaked water. Also started taking a long time to pump the water. I called the service departed that quoted me over $150.00 to fix it but couldn't guarantee that it would be fixed. I mentioned it to my friend who said her and ...her friends had experienced the same issues at about the two year mark and had now moved onto other brands. Paying this amount to get two years only is so disappointing. its a real shame phillips, I use to trust your brand.
Comparison to Laura Star
Hi, I have just ordered and will pick up today the GC9681/80 so should be able to offer an "unpaid real review" for those who worry about "paid reviews. Currently use a Laurastar system I've had for nearly 12 years and just need to replace the filler cap, happy to compare bothe systems will be using the Laura Star board which is designed for this type of application. Have used 4 stars but will balance out with final appraisal soon. Cheers, Oatley Park
Result: Better than my original Laura Star admittedly older model but still much more exp...ensive even then. Very happy happy with the lighter iron, steam functions and fabric "non settings", would find it hard to justify buying another Laura Star when products like the Phillips are available. Oatley Park
PerfectCare perfect finish
This iron is amazing! It heats up in just a couple of minutes and allows you to shoot continuous steam to get through your ironing faster. Initially I did get a smell when I left it on the ironing board but I think it was new iron smell. Now I leave it an the board and there are no signs of scorching. It can be used on anything safe to iron without any temperature changes between fabric types. It’s very gentle and I haven’t had any signs of scorching or damage to any fabric types. Fantastic for fiddly items like baby sized dress shirts, and pressing seams when sewing pieced quilts.
My only grievance is that the water reservoir is difficult to clean if it grows algae. I’d love to be able to open it up to give it a thorough clean.
So So disapointed
I purchased a new one over the weekend. I had previously purchased a Philips steam iron similar to this style about 9 years or so ago. Obviously over the years its been on the decline and recently I dropped it and a few things broke. So it was time for a new one. I was so excited for the new one but only to find that my old iron still works A LOT better, it is equivalent to any normal iron minus the price tag. I will be returning it for a full refund this weekend. I've lost my trust in Philips iron. I will be looking for another brand to replace my old one.
I love my iron
I love how I don’t have to adjust the temperature on the iron, it’s so easy to clean and the tank is easy to fill. The iron head its self is light so I could iron all day if I didn’t hate ironing, but this iron makes my life easier.
Iron Broke - 6 Weeks In For Repair and Still Waiting
Irons well, however it just stopped producing steam, which is very disappointing considering the price of the iron. I took it in for repair as it is under warranty and told it would take 2 to 2.5 weeks to repair. It is now 6 weeks and Phillips repairs are still waiting on a part. At no point have I been contacted to be advised of the delay. Each time I have queried when it will be ready I have been told another 1 to 1.5 weeks. Poor customer service.
Purchased in June 2018 at Harvey Norman for A$450.00.
Very good results, and easy to use.
You can iron anything without adjusting a single thing (has to be . It's an attractive machine with cord storage, delivers excellent results, no fuss required. You can iron silk in one second and bed sheet in next second, and don't have to worry about burning the material. Very much an idiot-proof design.
I can iron at least 3 times faster than using the traditional steam iron. It's a very good investment for people who is time poor and have nice garments that they don't want to destroy.
Highly recommend this to everyone.
Purchased in December 2018.
- Verified purchase
No more scorching, so good
It’s pretty pricey at $431 but oh so good. A standard iron is always scorching clothes or spitting dirty marks on them. This does none of that, just turn it on and the steam does jeans or synthetic shirts with ease. I can’t remember how many shirts i’ve wrecked with my crappy standard iron so this iron actually pays for itself in saved clothes. If you’ve got a cotton shirt that’s extra creased just hit the boost setting and take em out. It has auto cutoff so you’ll never have to worry that you, or your kids, forgot to turn it off.
Excellent value steam generator
After my old LauraStar bit the dust I bought the Philips steam generator iron as a replacement because it was about 1/4 the price of the new LauraStar and online reviews were very positive. It's less powerful but lighter in weight so very easy to use. I like that i can see the water in the reservoir. Lots of plastic so not sure about durability, but it seems well crafted.
Perfect for me and very lightweight
I purchased my iron steam station on special and also with 100 dollars cashback from Philips which turned out to be a good buy. I iron a lot of shirts for a family of 4 and needed something that I can rely on and I wanted to move much faster than a traditional iron. This iron glides through fabrics and ironing is a breeze. I am considering purchasing a board as my next step. The water tank capacity is great and also last through a good pile of clothes and does not need constant refilling. The iron itself is also very lightweight and I do not get tired ironing. I would recommend it to anyone looking for a good quality ironing station.
I purchased a Philips PerfectCare Elite Silence iron in October 2017 and within 1 week it showed fault during the descaling process. I returned it to the place of purchase (which immediately replaced it with another one) and the second iron (hence the Take 2 ) has worked perfectly for me ever since. It is used daily for between 1 to 4 hours as I have a local ironing business. I'm very happy with the iron, it is light, effective and can be used a steamer of garments as well. I would highly recommend purchasing the Philips steam iron ironing board as well as the steam produced must have the ability to escape the board or else you'll end up a soggy mess.
- Verified purchase
First impression I thought it was a bit flimsy. It is very light weight, which took me an hour or so to get used to. It is a different way of ironing. I constantly use the steam as I feel the heat in the iron alone just doesn’t cut it. Having said that I have found it does iron a lot quicker and of course I’m not constantly refilling the water tank, big bonus. Interestingly even though I am constantly using the steam button the water tank lasts ages. It is a lot lighter on your wrists so if you had arthritis or something like that this wo...uld be ideal for you. I hope it goes the distance as it just doesn’t feel very robust, the handle feels like it is seperating along the join as I use it, again maybe it will just take some getting used to after using a normal steam iron for ever. It takes 2 minutes to heat up, the steam is awesome and it isn’t bulky. The storage for the cords is a bit fiddIey. I did get it on special at David Jones so for just over $300 I think it’s pretty great.
- Verified purchase
No complaints so far
This is the second 'steam station' iron I've had. The first lasted almost 7 years so I can't complain. Coincidentally I've purchased both with $100 cash back from Philips, meaning they each ended up costing around $300. I've been very pleased with both of them - I wouldn't own a standard type of iron again - these are on completely different scale. Makes ironing much less of a chore. For some years my husband needed a fair amount of work shirts ironed and happily did them himself. It takes a few minutes to heat up initially, but beeps whe...n it does, so you can get on doing other things while you wait. This new model seems very similar to the previous one I had (GC9240) other than this one won't stand up on the ironing board (like you would place it while you readjust the item you are ironing), but presumably it doesn't have to as it can't burn the ironing board. It's a little unnerving though to leave an iron, plate down, on the ironing board. It's quite counter-intuitive and if I had to choose something I don't like, it would be that. Otherwise it works almost identically to the previous iron. Has the facility to keep the steam pumping out, but I don't particularly care for that function and so don't use it. I would highly recommend it, and given I was so pleased with the first one, didn't even consider a different manufacturer when purchasing this. I'd absolutely buy it again.
Less than a year old, and stopped working!
Top of the line iron, with bottom of the line parts! This one didn't even make it to its first year anniversary! Normally I wouldn't bother with reviews, although I don't want someone making the same mistake I did!
When it worked, it wasn't a bad iron, but to die after 11 months, embarrassing! Philips, you obviously know these irons have a fundamental problem, because judging from the other reviews, it is a common fault! Maybe a product recall should be issued? The iron would not produce steam externally, but it seams the steam was building...up internally, and I almost burnt myself opening the De-calc plug! Is it a ticking time bomb? Well done Philips for producing a junk product, at a high end price! I'm off to waste 'my time' to find a repairer, and what do I do in the mean time, heat a stone and iron my clothes with that?!? Hope to hear from someone soon!
- Verified purchase
I did love this iron at first and recommended to all my friends, however similar to other reviews mine gave up after 2 years. Understandable if it was your cheap everyday iron, however for such an expensive product it was very disappointing. It also leaked brown water in the 6 months before it died. I contacted customer service several times with no return call, I have also sent emails. On the one time I did get through I was advised that they would cover the fix (I am sure its on a recorded line if anyone would like to check!) so I drove an ...hour each way to my nearest authorised repairer only to find out the cost would be more than the iron and at my expense (it would not be covered). I did consider buying another one (and putting its short life span down to an unfortunate one off, although I have never had any other issues with such an expensive product before) but I don't think I could rely on customer service if something went wrong again, so its disappointing that I can no longer recommend this brand.
Huge disappointment out of the box!
Never been so disappointed at a brand new product specially to one to be the best in the market and awards winner! We bought it to replace a previous model GC7635 which after 2 years gave up by the now popular Eco+Power buttons of death. Out of the box when we filt up the water tank and switched it on, water was leaking from the Easy De-Cal knob...seriously how tight does this needs to be! I tried multiple times and water was still leaking as sooon as it was turn on. Also the iron's cord was extremely hot which was a major concern and this never was the case with the previous model. I see why you are offering a 100days money back guarantee!! Well I won't be waiting for another 99 for that to happen.
Best iron I've ever had
Philips PerfectCare Elite Silence 290 Gram Steam Station GC9642/60
This thing is amazing. I've never had a steam generator iron before, but this one makes ironing extremely easy. I used to hate ironing before I got this thing. Got it at David Jones on sale. No design or quality flaws at all. Marked down from $749 to $549, and reviews on other web sites seemed positive. No regrets.
Questions & Answers
I have had PerfectCare Silence for a few years. I loved it so much so I bought two more (one for my mum, and one for the another place that I used to stay). Unfortunately the one I have stopped working properly. The steam comes out ‘full steam’ without me pressing the button. When I press the button it does not make any difference. I am convinced the button has failed but I’m not sure where I can buy it.
Hi Gorana, unfortunately I have not had any problems to relay back, re parts please contact manufacturer.
Hi there Gorana,
We are very sorry to hear about your experience with the PerfectCare Silence. It sounds like the device might be faulty. We would like to invite you to contact our local product team at 0800 658 224 (NZ) from Monday - Friday: 09:00 am - 09:00 pm and 1300 363 391 (AU) Monday - Friday: 07:00 am - 07:00 pm EST. They will be more than happy to help. We hope to hear from you!
The Philips Australia Team
I have my iron now for 2 years and my sister and mom got it too and they are having the same exact problem the steam generator now is not working eventhough i decalc regularly once the light pops. When i press on the steam push button no steam coming! I need to know how to solve this beacause im really annoyed
Hi there, we are sorry to hear that you are experiencing a problem with a steam generator. We will be happy to look into it for you. At your earliest convenience, please feel free to reach out to us directly on 1300 363 391. Alternatively, you can also get in touch with us on social media. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). One of our colleagues will then try their best to help you. Hope to speak to you soon.
Hi, hoping you can help me. My PerfectCare Elite’s lights have all started flashing and the heating doesn’t seem to be working. I have unplugged it and let it cool down before restarting again but still the same problem. Regards Elane
Hi Elaine, this is something you will probably need to troubleshoot over the phone with them. Their number is 1300 363 391
Hi Elane. Thanks for reaching out. It's unfortunate to hear you're having some issues with your steam generator. Have you already tried descaling the device? If this doesn't help we recommend reaching directly at 1300 363 391 (Monday - Friday: 07:00 am - 07:00 pm EST). This way we can have a look into this for you.
The Philips Australia Team
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.