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Philips PerfectCare Expert Plus GC8962/30 has been discontinued. See the Best Irons & Steam Generators.
2Philips PerfectCare Expert Plus GC8962/30

Philips PerfectCare Expert Plus GC8962/30

 VerifiedMPN: GC8962/30
2Philips PerfectCare Expert Plus GC8962/30
3.6

22 reviews

Positive vs Negative
73%4%23%
Product is used ?
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Build Quality
3.9
Value for Money
3.9
Ease of Use
4.4
Cleaning & Maintenance
4.3
Safety
4.4
22 reviews
Unsatisfied
UnsatisfiedQLD5 posts
 
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Safety

Bought this iron in June 2021. It stopped producing steam in July 2025, two weeks outside the 4 year extended product care period. Harvey Norman passed us to the Product Care company, who refused to uphold the agreement as it period had expired. This is a fraud I believe. The extended product care company knows the product will last 4 years, so that is the period of warranty. So they know that they will not have to cover anything!! Show details

Philips Domestic Appliances
Philips Domestic Appliances    

Hello there, Thank you for sharing… Read more

Aliay
AliayNSW
 
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance

Broken down twice and left with no iron – Has broken down twice spitting out water annd supposed have had it fixed annd now same problem!! Philips have left me without an iron on 2 occasions for over 6 weeks!!! When you ring them the customer service is horrible and won’t put you through to a supervisor to resolve the issue quickly.. I’m so sick of them I would not recommend buying a Philips iron at all.still waiting for a resolution as I’m demanding a replacement !! Show details

Donna
DonnaNSW2 posts
 

Very disappointing – I purchased this item only 4 months ago and it is now not working at all!! It is building up steam even though I have not turned it on and water is pouring out of the unit. A complete waste of money! Show details

Philips Domestic Appliances
Philips Domestic Appliances    

Hello Donna, thank you for your… Read more (+2 replies)

SJL
SJL
 

Issue with product – Bought this unit in Feb and been having no issues until 4 weeks ago. No steam is coming through even though there is audible noise associated with it before the issue. Brought to authorised repairer, got told initially it will take 1-1.5 weeks and since then, no answer from the repair centre. Philips support team cannot provide any update. After 2… Read more

and a bit weeks, finally managed to get the repair centre to pick up the phone and reckon the de-scaling process wasn't followed and it might be covered under warranty. Not sure if the de-scaling process can be different when it was followed as per the manual. Very disappointed.

Philips Domestic Appliances
Philips Domestic Appliances    

Hi there, thank you for taking the… Read more

Hasan Mohammed
Hasan MohammedNSW3 posts
  Verified

Steam mechanism fault – I purchased this in Sep21 and after two months it had problems with stream not coming out of the soleplate. I can hear the steam building up in the Iron platform but it doesn't come out when you press the steam trigger. It feels like pressure building up inside the platform with all that steam that's building up. The platform gets too heated up… Read more

and I have to turn the entire unit off. I tried to Descaling the appliance but the problem still exit. I am thinking its a faulty unit and its scary to see all that steam that's building up underneath the platform.

Philips Domestic Appliances
Philips Domestic Appliances    

Hi Mohammed, we regret to hear that… Read more (+4 replies)

Sue
Sue3 posts
 
Build Quality
Value for Money
Ease of Use

Flimsy structure and hasn't lasted long – This product when it worked was great, I bought it 7 months ago and now it has died on me, I found a crack on the base but had to try to prove I didn't drop it in order to get Philips to fix it. Since the crack the panel where the on/off switch is has become indented. When I turn it on now the on/off flashes and I constantly get "decalc" despite… Read more

following the instruction on decalcifying in the booklet. A lot of money wasted and won't buy Philips again.

Philips Domestic Appliances
Philips Domestic Appliances    

Hi there, thank you for reaching out.… Read more

Jessmay
JessmayVIC
 

Making my ironing so simple – Im not one to iron my clothes purely because I never know what temp to have the dial at and because it seems like such an effort, to say I am in love with my PerfectCare expert plus steamer is an understatement. it not only is so simple to use, i can iron everything without having to change the settings! Show details ·  1

Nattyj
NattyjVIC
 

absolutely genius – It works as a vertical steamer, and it is guaranteed not to burn any ironable material. There are no tricky settings to figure out or tiny water compartments that leak. Show details ·  1

Samtodd
Samtodd6 posts
  Fair Incentive

Fab investment! – I was gifted the new Philips steamer & I have really loved it! Ive been able to easily use it across a range of fabrics with no worries. I also really like that you can use it vertically - because I have a tiny apartment with no ironing board! I also find it very efficient, I havent had to replace the water yet & Ive had it for nearly a month! I… Read more ·  1

would definitely recommend this product for anyone looking for an investment steamer that youll have for the long run.

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Alana
AlanaWA6 posts
 

Amazing product – Ive loved using this product by Philips! Its effortless, easy and it works so well on my clothes! It heats up in seconds and is ready to use...so handy to have whether youre a family or a single person...works for all. Show details ·  1

Melody431
Melody431
 

The perfect iron! – Ive been living without a proper iron in so long, that it was such a huge relief when I used it for the first time. it was easy, super light, and ironed out everything to beautifully without leaving any stains. love it Show details ·  1

Liz A.
Liz A.QLD
  Verified

Life changer with ironing – Absolutely love the ease of the Philips PerfectCare Expert Plus Steam. Quick to warm up and activate. Love the size of the water tank; I can iron endlessly without worry about the water running low. Also love the option to steam horizontally or vertically. My favourite feature is not worrying about the temperature control and just ironing my life away! Show reply

Zade
Zade
  Fair Incentive

I am impressed! – I have been using the Philips garment care iron for a week now and I can't fault it.. I would recommend it to anyone who hates ironing because it makes it a lot more fun and quicker! I love that i dont have to change settings when ironing various fabric textures. It heats up very fast when you turn it on and very light to carry... I really love it! Thank you Philips! Show details ·  1

Irons & Steam Generators

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Elena K
Elena K
 

Very impressed. Never thought I'd say I love ironing – I didnt expect much from this product to be honest however it exceeded my expectations. So powerful, quick and easy to use. Very stylish even my husband commented on how well it compliments the house. Absolute lifesaver and perfect for someone like me who is always on the run and has a very busy lifestyle. Ironing takes seconds! Im no longer… Read more ·  1

scared to damage my designer dresses thanks to no burns guarantee. Thank you Philips for such a great product my life is so much easier now

Ophelie M
Ophelie MNSW2 posts
  Fair Incentive

Perfect product, light, easy and quick – Im really satisfied with this product and I will definitely recommend people to buy it. Its so easy to use, no settings needed, no burns guaranteed. And I love that you can use it vertically as its really light ! I usually dont take time to iron my clothes but with this steam generator iron it is so quick and easy that I can enjoy ironing my clothes. Show details ·  1

ZakT
ZakT3 posts
  Fair Incentive

Sophisticated looking machine – I was recently gifted the PerfectCare expert plus stream generated iron. I'm really impressed with the sophisticated look of the machine. It's extremely light and super easy to use. I always hate fidling with dials on traditional irons to suit my garment. So the fact that this machine doesn't have any dials is a huge bonus. The water tank is large… Read more ·  1

enough to last a few loads so I don't need to constantly refill the water. My only critism is the time it takes to warm up initially.

Mollymk
MollymkVIC7 posts
 

The best – I love that this iron works on everything and doesn't burn. I have done dresses to coats and each time I am happy with the results. It is definitely very easy to use and I highly recommend it. Show details ·  1

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Tina k
Tina kVIC6 posts
 

The perfect iron! – Who would have thought Id be so impressed by an iron! I love that the Philips PerfectCare Expert Plus Steam Generator Iron itself is incredibly light & glides effortlessly, making it super comfortable to hold. The water tank is easily removeable to fill up with tap water, also the steam pressure & volume is brilliant. The OptimalTEMP technology… Read more ·  1

guarantees no brim on any ironable fabric which is perfect for me as I have burned clothing before ! Plus I love the safety features it has. I highly recommend it .

Betsy
Betsy2 posts
 

I love this iron!! – I absolutely love using this iron! I think its the best iron I have ever used and I am so happy with it! I wouldnt change anything about this amazing product!!! so thankful for this fabulous iron! Can use this iron on nearly anything!  Show details ·  1

Lovesit
Lovesit2 posts
  Fair Incentive
Ease of Use
Cleaning & Maintenance
Safety

A bit bulky but worth the storage space – I was recently gifted this product by Philips as a collaboration online. Upon first inspection I found the product to be very bulky and weighed a bit more than a normal iron. However, once I used it I understood the need for the size and weight. This steam generator iron allows me to use the steam function directly on my clothes without needing to… Read more ·  1

get my ironing board out. It also easily gets rid of small creases by doing this. The iron is very quiet, until its heating the water up to turn into steam. This only takes a couple of seconds. Overall I am very happy with this product. One suggestion I would make is to possibly include a handle. you are able to lock the iron in place- which works as a handle, to me this is very trusting that the lock doesnt fail. I would feel more comfortable if there was a designated handle. Otherwise I love it (so does my partner

Anne
AnneNSW2 posts
  Fair Incentive

Incredible Iron! Im blown away! – This is the best steam iron I have ever used! It is a game-changing product. I've always had difficulty with fabrics burning and wasn't able to properly remove creases from delicate fabrics like silk and linen, until I started using the Philips Perfect Care Elite Plus Steam Generator Iron. There are so many unique and amazing features that are… Read more ·  1

just incredible. My favourite feature is the OptimalTEMP technology where (a) it has automatic heat adjustment settings, which means there is no dial. The iron can auto-detect the exact perfect setting while switching between fabrics. Its makes ironing so easy! (b) Philips guarantees NO burns on any fabric. This has been a game-changer for me! All my clothes are always now perfectly crease-free, and not a single burn on even most delicate of fabrics. The other amazing features include how fast it heats up, the amazing gliding plate, and also how light the iron is. In my opinion this the best iron out there and has really improved this aspect of my life by making ironing enjoyable, effortless, and efficient! I highly recommend this to everyone. Anyone who has tries this iron will be blown away!

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Sky C.
Sky C.NSW2 posts
  Fair Incentive

Ironing made simple! – I am absolutely blown away with this product! Having only use a standard iron before and never a handheld steamer, I was amazed at how powerful steaming alone is! I absolutely love that there's no need to read garment labels anymore to check what temperature I need to have the iron on, or stressing that I could burn any of my delicate garments. It is so quick to heat & so effortless to use! Show details ·  1

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