Philips Saeco Idea CAP002 B

Hi Rick, thanks for taking the time to leave a review. We're sorry to hear that you've had problems with your Saeco machine, and with our service. Our tema would be happy to look into this furhter for your.

Please feel free to contact us at 0800 658 224 (NZ) from Monday -Friday: 11:00 am -19:00 pm EST and 1300 363 391 (AU) from Monday -Friday: 09:00 am -05:00 pm EST. One of our colleagues will be happy to help you out

Kind regards, The Philips Australia Team

Philips / Saeco FAIL NUMBER 2 these guys are a joke, don't buy from them if you expect service back up. The merry-go-round continues On 29 Jan 24 They wrote: Hi Rick,

Thank you for contacting Philips Consumer Care. I am Edwin, the supervisor for Philips Home Living Appliances.

I am sorry to hear that you are having trouble with your Saeco Idea coffee machine and you need a spare part for it. Unfortunately, we are no longer able to provide support for this model as it is handled by another company.

Please contact the following details for further assistance.

Segafredo Zanetti Phone: 1300 660 976 Email: support@segafredo.com.au

Kind regards, Edwin Philips Home Living Appliances

This company is a joke, Thought I'd update, never had any success following the aforementioned directions, they said they still couldn't help with the parts and wanted me to bring the machine from Brisbane to Sydney so the could have a look. They've seriously dropped the ball

Thank you for your update, Rick. We're sorry to hear that our colleagues and the team they've referred you to couldn't help you in obtaining the parts you need for your Saeco Idea. We can imagine that having to bring your device from Brisbane to Sydney is far from ideal and we regret that we can't provide more assistance. We appreciate your feedback regarding our service and will make sure that it is noted.

Kind regards, The Philips Australia Team

Philips Australia Team if you have nothing constructive to say, best say nothing. This is disgraceful unconscionable behaviour from Philips, I hope people see that Philips is no longer the company that has been a respected Icon in Australia for decades, I will avoid buying Philips products in the future as your serviceability to the required 10 years under Australian consumer law is not being honoured not to mention a perceived statutory warranty on such an expensive machine.