Pinnacle Wholesalers

I bought a 15ltr 12 volt Hotwater system for my ute canopy setup. I wanted something larger than the Duetto, purchased it in September 2024, and it lasted maybe 8 months before the boiler started leaking. I initially thought it was my pipe work, so… Read more

I didn't worry too much, not thinking it was the heater at all. I used the heater maybe 6 times, eventually I had a day to sort it out and found it was the Hot water unit and not the pipework, unfortunately it was about 6 months out of warranty. I emailed both Pinnicle and dieselheaters.com.au ( same company ), and it's been about 2 weeks and not a peep. I wasn't expecting a refund, but perhaps a return email at least. Avoid this product and invest in a Duetto 10 ltr. These are Chinese cr#p, and they will not last. Very disappointed in the service and longevity of the product, especially when they advertise below on their website.

About Pinnacle Wholesalers Pinnacle Wholesalers is Australia’s leading on-line supplier. With more than 10yrs experience in E-commerce trading. We are proud to be an Australian owned and operated company.

Since our inception in 2002, the Pinnacle Wholesalers team has sold thousands of items to happy customer & is constantly working towards being one of eBays leading customer service sellers. We are dedicated to supporting all of our customers making sure you are happy with your purchase. We want to make sure you receive quality products at the best prices,

Not very good at explaining the area that each awning covers – Read fine print. Ordered an awning from these guys. Wanted it to cover 14 foot. Box arrives and it has 14x 8 foot allover it. After putting the harms on the van find out that the area this will cover is only 13 foot. Then they want me to pay to send the lot back to them with the box ect same state that it arrived in. Tell me how after thing that… Read more

you have received what you thought you where ordering you can put this back into the box in the same state that you received it in.??. Lots of excuses and of course it my fault. And told that its in the fine print. NEVER DEALING WITH THIS BUSINESS AGAIN.

Diesel heater brand??? – I purchased a "Planar" diesel heater from them. One day on the internet I came across a Planar heater by Autoterm. They are apparently the genuine planar. I rang pinnacle wholesalers and made some enquiries. The guy talked around in circles. From my interpretation of what he said ,they are not Planars I think he even babbled out they were… Read more

Chinese. It's been sitting in my shed in its box for over a year now and I haven't until recently installed it, it's now out of warranty and I'm just hoping it works.

P.S. It appears "planars" are no longer listed on their website since my phone conversation.

After sales service is non existent – I bought a diesel generator in July last year{2019} and all was fine until the starter motor failed earlier this year{ Feb2020} I messaged them through ebay and was asked for my phone number so as someone could ring me,....I'm still waiting. Just told message not getting through. Fixed the problem myself.Now the AVR has failed and when I asked… Read more

about a replacement through ebay again had the same response,send us your phone number and we will get someone to contact you, ha ha ha what a bloody joke. I wouldn't ask for the time of day from them let alone buy anything else. Be warned customers this lot are as shonky as they come. Finally got an AVR from them,installed it and still nothing, I found that the fan between the motor and generator had disintegrated and shorted out the field winding. Am dreading having to contact them again. Will see what their response is this time.

Silent 6kva Diesel Generator – Bought product 12/09/18 advertised as stand alone power, product shorted out 12/10/18 I asked for replacement or money back. I was belittled by Greg the manager told no refund they would fix..... It's been back 5 times in that time it has had damage to fuel tank big dint and all up in their possession longer than I have had it and failed again on… Read more

Christmas day 4 days after I got it back from last send back! I live off grid and with 40+ deg heat all food and was lost and christmas day called off and people sent home!!!! Don't buy from Pinnacle They are complete rip offs with no conscience I contacted Greg boxing day it's now 29th Dec 2019. Seeking legal advice and contacted consumer affairs. Rude, unapproachable never again.

wrong item delivered – they have send me the wrong item a 12v fuel transfer tank and not my diesel shed heater.who is going to pay to reship it back to your address and how long will it now take to get my heater, maybe a refund so I can get another from a more reliable source. Show details

Spit BBQ – Went to Ballarat and picked up my Spit (don't trust delivery things get lost ) had the family over , loaded spit up which Pork, lamb, beef awesome didn't miss a beat

Bad Buying Experience = Always Research the Sellers Cutomer Satisfaction/History before Purchasing! – Bought a Magnetic Drill for my Workshop = Item was LOST in Transit and Seller was of no assistance in solving the Delivery/Problem even though correctly Addressed = Carrier was unable to find my Country Town to Deliver! I spent 4days pursuing the delivery that turned out to be a Comedy of Errors = never have I Dealt with such In-competence! … Read more

This was like the British Comedy ="Dad`s -Army" only not Funny to me! Finally after a lot of

Help from our Local/Freight Agent I received the Drill. Spare/Armature Brushes were dis-intergrated in Transit!

Magnetic Drill = presently Works OK = BUT= I would NEVER attempt to Buy from this Seller = AGAIN!!!!

Bought a fridge didn't work – I bought a fridge. It worked for a day. He rang me and said wait a week till he got home. Now he won't answer messages. Just lost $450.

Kegerator replced – Great customer service - 1st kegerator delivered was faulty with in 2 days had a new one delivered no questions asked, great fast response to e-mails and phone calls

3 x large 60kg bbq staimless steel charcoal pig spit rotisserie – Hi, I purchased three of these spits of pinnacle wholesalers. Initially the communication was good and pleasant enough to satisfy my needs as a customer. When receiving the spits,,,,, I receive um, 1. I then asked where the rest of them were. It was like what do you mean? I then sent them the actually invoice and all of a sudden because of some… Read more

person in the warehouse they only put 1 on the shipment. Great organisation I must say.

So, I receive them and year they seem ok, the leg ends are terrible to install, move up and down. It is a complete nightmare. Now I know this is the product and not this company but I am just letting you know about the product as well. I possibly spend another $1000.00 dollars to reconfigure these legs to work correctly.

So, I run a spit hire business and we got numerous calls back from my clients informing me that the motor has stopped. I was like, they are brand new. Some people were cooking 10-12kg pigs and this apparent motor is rated 40-80kg which I find dubious anyway, hence why I kept the kg's down on it for that very reason.

So I am barely 2 days over 12 months and contacted these guys to say, I have had two just stop turning and pack it in, all whilst I am standing in a function cooking a rolled roast pork. Going back and forth today with emails I get this:

Comes with a 3 months parts warranty, please reply with proof of purchase for us to start the warranty procedure otherwise we do advertise the motors separately for purchasing

Thanks

Robyn

3 months........ what is three months.... They just said to me because I used them commercially that I only get 3 months warranty and if personal use, 12 months. Note: all these machines have only been used 5 times because they caused me so many problems. I used other machines because these ones I had to consistently re-work jobs due to failure.

To say I am disappointed and that I should of know better buying a cheap Chinese piece of product and half of this issue is mine because I only paid barely nothing for it.

I would of purchased more gear off them but not anymore. I am out as a customer for good.

No care for the customer. Not a humble business, be warned! – My initial purchase was smooth (24 June, 2017) however, I did not receive a booking confirmation email with an invoice. Expecting that it would arrive with the parcel, I was frustrated to find it did not. In fact, the single bit of paper included said to give them a chance to reconcile any issues before providing negative feedback. I was happy… Read more

to do that.

On 8 August I arrived home from holidays and was greeted with a size that was not suitable. I emailed the company about a return and was asked for my order number (which I could not provide as nothing was given to me). They found my order details despite this. I could simply return my product for a refund minus the freight cost. I sent it to the address given on 17 August, 2017. On 29 September, I queried as to the arrival of my package and process status of my refund. I was replied with "refund has not been issued as the warehouse had no idea why it was back due to no paperwork." I was under the impression this was a professionally run business that might have employed someone to communicate the return of my product to the 'warehouse' where it was sent. This was not the case. I had left return details on the package clear as day for a point of contact and yet not one of their staff took the initiative to contact me. After the disappointing after-sale customer service from this company, and wanting to purchase the correct size this time around (even after the drama), I asked if the company would compensate my shipping costs. I was refused, despite not having provided me with an invoice and booking confirmation that could have alerted me to the error before it occurred and saved myself the cost and trouble of return. Not only this, but when shopping from their website the FS770 is able to be added to the cart with ease, and yet the FS880 (just below it), had none and no way of selecting it to buy. This information is misleading. After the frustration of dealing with this company and accepting my loss of money because of my own mistake, I asked for an invoice, expecting my sale receipt from the day and my credited refund. I was ignored at first then asked "why are you requiring this as you now don't have the item?" After unnecessarily explaining myself, "I would like a paper copy of my transaction so I can cross check with my refund to understand my summary of bank statements.This is not something I should have to explain, seeing as though it should have been sent from the beginning." What reason should matter other than I am legally entitled to it! Still chasing a bit of paper that states more than the cost of just the freight on the item! Unprofessional and rude. Disgraceful interaction with this one staff member. I would have liked to review the product's performance, if they had only cared enough to help me purchase the correct size, rather than just wasting my time and money.

Roasted – Bought the $970 spit roast / rotisserie rated at 60kg. Product description specifically says "Maximum weight for lamb or pig- 60kg". The motor is rated at 40-80kg. Did our first pig for my dad's 80th birthday with 70 people present... a 45kg pig, which should've been fine according to item description. The motor blew and we ended up having to turn… Read more

the pig by hand! Mind you, the pig was properly braced and we were using a counterweight as well (all purchased from Pinnacle also). We have kept the spit in perfect condition. The least Pinnacle could do would be to replace the motor... but no love there! Buyer beware!!

Extremely rude and bad service after initial good relations upto point of sale – Bought an eBay advertised 'Brand New' diesel generator from this mob only to find it was actually second-hand and silencing covers and exhaust had been damaged and shoddily attempted to be repaired prior to delivery, Some parts advertised to come with the generator were not supplied and they wouldn't provide manuals. Not long after receiving the… Read more

generator the fuel pump died. They replaced the fuel pump no problem, but sent replacement exhaust more damaged than the one I wanted to replace. Now they are refusing to pay the bill for having it repaired and re-fitted after saying they would pay for repairs.

All you people who have had the same disrespectful and poor service from this business/person as I, should immediately report this business to eBay, PayPal, the Consumer Affairs Victoria, and the manufacturer. It is your legal right to have goods and services purchased from any business supplied exactly as advertised (eg: Brand New), and if not they must be professionally serviced and restored under Warranty within a reasonable amount of time to new condition by the seller at the seller's expense, not yours. Don't let bad business practices continue. Don't give up.

Purchasing – Friendly customer & quick service, No problems purchasing & picking it up at warehouse & carry assist to my vehicle.

No customer service – They sent me the wrong product and I haven't been able to get their attention to have it returned and replaced. They don't answer the phone or respond to emails. If I'd read all these negative reviews first I wouldn't have placed the order with them. These guys are hopeless - look out.

Diesel Heater – Bought a diesel heater and the diesel pumps fails, they sent a new pump, it failed, no he is stating it's not their fault. I apparently didn't install it correctly. So took it to specialist, install is perfect. They won't return calls or emails. Don't buy one a heater from them, poor customer service.

Unanswered phones – Was trying to buy something from this company and had a question. They open from 8am till 3.30pm. They never answer their phone

Exceptional value – I recently purchased an air compressor from Pinnacle Wholesalers and the experience was very pleasant. I picked it up from their warehouse and the service was fine, staff were friendly and we were in and out in about 10 minutes. They are an importer with the majority of their products coming from China so the quality will obviously vary. The… Read more

compressor I bought is of excellent quality, much better than I expected and the price was close to half of what was being asked elsewhere for a similar unit.

Unfortunately they don't have a real showroom where you can view all their products so you have to rely on their item description, if they did have a real shop front their prices would have to increase dramatically.

When you buy at such reasonable prices you have to be realistic about warranty claims and returns, having to wait a bit longer or having to pay return shipping is normal for this type of operation.

I would not hesitate to buy again from them.

Do not buy from this company - worst customer service ever – Bought a new fridge six months ago - just stopped working completely. Rang and spoke to rude [name removed], who advised I needed to freight the fridge back to Ballarat from Gold Coast at my expense and they would look at repairing or replacing. The freight will be almost as much as the cost of the fridge itself. Their warranty is not worth anything.

DONT SHOP AT PINNACLE – Bought a gas cook top, they sent the wrong one, now I have to get plumber to alter bench to fit which will cost me. They have'nt responded to email and their phone is always engaged. DONT SHOP AT PINNACLE

Diesel Heater – They have had my faulty diesel heater for nearly a month now promised to send a new one but no show despite numerous emails which i get no answer

Family Camping – I bought a fully enclosed off road camper. Very happy with it for the price, obviously cant expect it to compare to a big $$$ camper. The initial set up took some time but we are slowly getting much quicker as we go. The external cover was torn about 300mm square when we recieved it in Perth but after a phone call to Greg at Pinnacle campers we… Read more

had a new one delivered to my house in about a week. I have added extra foam tape to seal the trailer from dust as some gaps could be seen from inside,this has sealed it very well and on our last big trip everything stayed dust free. plenty of extra storage and it tows well. Great kitchen with easy gas and water connection the chains on the draw bar did not meet WA liscencing requirements so i had to cut them off and weld new ones on to get it over the pits

Terrible – Don't buy Pinnacle- It will be an absolute nightmare. Hoping we don't loose to many 1000's of $$ with this terrible purchase. Cheap at $9500 and plenty of extras. This trailer was obviously built with substandard materials, poor workmanship and non-existent quality control. As soon as we received it things started snapping, bending, collapsing and… Read more

failing. It's currently unusable and unroadworthy after a month of owning it!

Also be careful as they have falsely advertised the weights on their website. It's no small error with a difference of hundreds of kilos! We had been tossing up between this and a slightly lighter trailer and ended up going with Pinnacle. Had we known it would be so much heavier than what we thought we were paying for we would have gone with our other option.

When I wrote to them outlining the 13 defects and false advertising they told me weight didn't make a difference to a trailer and if i wanted to return it I would have to deal with consumer affairs, fly down to VIC and take them to court. Nice.