??!
1 photo
Pinnacle Wholesalers

Pinnacle Wholesalers

2.2 from 23 reviews · View Statistics

Reviews

2.2

23 reviews
  • Product Quality
    2.0 (4)
  • Return Claim MadeYes (1) · No (3)
  • Customer Service
    1.0 (3)
  • Warranty Claim MadeYes (1) · No (3)
Previous
Next

After sales service is non existent

published
Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Neoka B.

Neoka B.Central Highlands and Goldfields, VIC

Silent 6kva Diesel Generator

published

Bought product 12/09/18 advertised as stand alone power, product shorted out 12/10/18 I asked for replacement or money back. I was belittled by Greg the manager told no refund they would fix..... It's been back 5 times in that time it has had damage to fuel tank big dint and all up in their possession longer than I have had it and failed again on Christmas day 4 days after I got it back from last send back! I live off grid and with 40+ deg heat all food and was lost and christmas day called off and people sent home!!!! Don't buy from Pinnacle They are complete rip offs with no conscience I contacted Greg boxing day it's now 29th Dec 2019. Seeking legal advice and contacted consumer affairs. Rude, unapproachable never again.

Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!

wrong item delivered

published

they have send me the wrong item a 12v fuel transfer tank and not my diesel shed heater.who is going to pay to reship it back to your address and how long will it now take to get my heater, maybe a refund so I can get another from a more reliable source.

Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Caravan & Camper Trailer Shops

Find out how Pinnacle Wholesalers compares to other Caravan & Camper Trailer Shops

Know better, choose better.

Compare all

No problems.

published

Fairly easy to navigate website. Prices seem ok. Delivery was even quicker than what was estimated. Have yet to fit my diesel heater but they(planar) have a good reputation there's plenty of products from a variety brands.
I think some reviewers have confused pinnacle campers with pinnacle wholesalers

Product Quality
Incentivised ReviewNo
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Nik

NikVictoria

Spit BBQ

published

Went to Ballarat and picked up my Spit (don't trust delivery things get lost ) had the family over , loaded spit up which Pork, lamb, beef awesome didn't miss a beat

Similar opinion? Write a review on ProductReview.com.au!
ringer

ringerRobertstown SA5381

Bad Buying Experience = Always Research the Sellers Cutomer Satisfaction/History before Purchasing!

published

Bought a Magnetic Drill for my Workshop = Item was LOST in Transit and Seller was of no assistance in solving
the Delivery/Problem even though correctly Addressed = Carrier was unable to find my Country Town to Deliver!
I spent 4days pursuing the delivery that turned out to be a Comedy of Errors = never have I Dealt with such
In-competence! This was like the British Comedy ="Dad`s -Army" only not Funny to me! Finally after a lot of
Help from our Local/Freight Agent I received the Drill. Spare/Armature Brushes were dis-intergrated in Transit!
Magnetic Drill = presently Works OK = BUT= I would NEVER attempt to Buy from this Seller = AGAIN!!!!

Similar opinion? Write a review on ProductReview.com.au!

Bought a fridge didn't work

published

I bought a fridge. It worked for a day. He rang me and said wait a week till he got home. Now he won't answer messages. Just lost $450.

Similar opinion? Write a review on ProductReview.com.au!

Kegerator replced

published

Great customer service - 1st kegerator delivered was faulty with in 2 days had a new one delivered no questions asked, great fast response to e-mails and phone calls

Similar opinion? Write a review on ProductReview.com.au!

3 x large 60kg bbq staimless steel charcoal pig spit rotisserie

published
Similar opinion? Write a review on ProductReview.com.au!
Caravan & Camper Trailer Shops

Find out how Pinnacle Wholesalers compares to other Caravan & Camper Trailer Shops

Know better, choose better.

Compare all
  • Verified customer

No care for the customer. Not a humble business, be warned!

published
Similar opinion? Write a review on ProductReview.com.au!
Roasted!

Roasted!Sunshine Coast

  • Verified customer

Roasted

published

Bought the $970 spit roast / rotisserie rated at 60kg. Product description specifically says "Maximum weight for lamb or pig- 60kg". The motor is rated at 40-80kg. Did our first pig for my dad's 80th birthday with 70 people present... a 45kg pig, which should've been fine according to item description. The motor blew and we ended up having to turn the pig by hand! Mind you, the pig was properly braced and we were using a counterweight as well (all purchased from Pinnacle also). We have kept the spit in perfect condition. The least Pinnacle could do would be to replace the motor... but no love there! Buyer beware!!

Similar opinion? Write a review on ProductReview.com.au!
Not happy

Not happyWaratah, Tasmania

  • 4 reviews
  • 42 likes

Extremely rude and bad service after initial good relations upto point of sale.

published
1 comment
Not happy
Not happy

After almost two months at last got a satisfactory result, only after getting Consumer Affairs Victoria involved. EBay and PayPal were useless and didn't even want to view any of the documentary and photographic evidence I offered.

Similar opinion? Write a review on ProductReview.com.au!
SuznTez

SuznTezHuon Valley Tasmania

Be warned about the lack of after sale service.

published

Although I was reasonably happy with the initial ordering process but the after sales service leaves a lot to be desired. I had spare parts left over so I tried for 3 days to contact them but when I finally made contact, he was not at all interested. Not a happy customer.

Similar opinion? Write a review on ProductReview.com.au!

Purchasing

published

Friendly customer & quick service, No problems purchasing & picking it up at warehouse & carry assist to my vehicle.

Similar opinion? Write a review on ProductReview.com.au!

No customer service

published

They sent me the wrong product and I haven't been able to get their attention to have it returned and replaced. They don't answer the phone or respond to emails. If I'd read all these negative reviews first I wouldn't have placed the order with them. These guys are hopeless - look out.

1 comment
Rob
Rob
Similar opinion? Write a review on ProductReview.com.au!
Caravan & Camper Trailer Shops

Find out how Pinnacle Wholesalers compares to other Caravan & Camper Trailer Shops

Know better, choose better.

Compare all

Diesel Heater

published

Bought a diesel heater and the diesel pumps fails, they sent a new pump, it failed, no he is stating it's not their fault. I apparently didn't install it correctly. So took it to specialist, install is perfect. They won't return calls or emails.
Don't buy one a heater from them, poor customer service.

Similar opinion? Write a review on ProductReview.com.au!
Josephina

JosephinaNSW

  • 6 reviews
  • 4 likes

Unanswered phones

published

Was trying to buy something from this company and had a question. They open from 8am till 3.30pm. They never answer their phone

Similar opinion? Write a review on ProductReview.com.au!
Happy driver

Happy driverMid North Coast, NSW

  • 19 reviews
  • 11 likes

Exceptional value.

published
Similar opinion? Write a review on ProductReview.com.au!

Do not buy from this company - worst customer service ever.

published

Bought a new fridge six months ago - just stopped working completely. Rang and spoke to rude [name removed], who advised I needed to freight the fridge back to Ballarat from Gold Coast at my expense and they would look at repairing or replacing. The freight will be almost as much as the cost of the fridge itself. Their warranty is not worth anything.

Similar opinion? Write a review on ProductReview.com.au!

DONT SHOP AT PINNACLE

published

Bought a gas cook top, they sent the wrong one, now I have to get plumber to alter bench to fit which will cost me.
They have'nt responded to email and their phone is always engaged.
DONT SHOP AT PINNACLE

Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 2

Questions & Answers

Shannon Anderson

Shannon Andersonasked

I am desperately trying to get an annex for a Pinnacle 2011 MDC camper trailer, the type with the king size bed in the middle. Also, I need instructions on how to put it up. Sincerely hope you can help me. Cheers Shannon Anderson. [contact details removed]

No answers
Bernie Morris

Bernie Morrisasked

I have just received delivery of wood burner stove S212 WOOD HEATER sort bin 30873 CN:PIW000044310 Item00251832000044310001 looks good but I have noticed that there is no heat seal rope gasket on the top of the glass on the door. is this normal as smoke and heat will pour out when i start it up, I dont want to return the stove just for this. can you assist me please. Bernie Morris Hoppers Crossing

No answers
Jen3881

Jen3881asked

Looking at a 2008 off road pinnacle camper trailer, has mould on the roof where water had got into the cover, also water damaged/mould under the mattress (plywood). Apart from this its in good condition especially the other rooms (never used).can you buy a new tent top at all?
Or can l replace the plywood?
Can l get the mould off?
Please help
Thanks Jen

1 answer
CampingMum
CampingMum

I'm not a rep of Pinnacle, Just did a review a while back when i had some issues (which they fixed for me and I havent had an issue since!).

I know they do sell the toppers alone on both their website and Ebay I believe.

I recently Had mould build up on some canvas chairs and used vinegar and sun with great success. so you may be able to do just that.

Best of luck!

Get an answer from our members

Details

CategoryPhysical Shops and Caravan & Camper Trailer Shops
Seller Type Retails for Multiple Brands

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.