Planet Fitness
planetfitness.com.au50 reviews
I've been a member of the Southport gym for 3 years and have found it to be fantastic value for money — less than 1/3 of the price of my local PCYC gym. It's great to have a large space to do stretching and body weight exercises. While maintenance of machines and cleaning of the bathroom could be better overall I have to rate at five stars. I found the staff welcoming and helpful.
Do better Planet Fitness - keep the afternoon classes going!! Just been informed afternoon classes at Warrawong will reduce from the current 4 days a week to 2 days a week. To say I'm disappointed is an understatement. Class attendance has been high for the past 2 years so makes no sense to change things. Having only 2 days with afternoon classes… Read more
is pointless continuing this membership. The afternoon classes were the reason I joined this gym, our instructor Oscar & the friends I've made is what's kept me going. Without them I could go to any other gym in the area such as Anytime where the equipment is in far better condition.
Very disappointed with my experience. In November 2025, I paid the annual start-up membership fee. The following week, I injured my back and wasn’t able to attend the gym. A few weeks later, I received a call advising that my membership hadn’t been initiated and that fortnightly payments were about to begin. During that call, I clearly requested… Read more
that payments not be started due to my injury and uncertainty around when I could return.
Despite this, I’ve since discovered that multiple payments have been taken from my credit card. When I contacted the gym, I was told nothing could be done because I hadn’t cancelled in person or via email—despite already explaining my situation and asking for payments not to proceed.
When I then asked to cancel, I was told they would “make an exception” and process it over the phone, but I would lose all money paid, even though I couldn’t use the service.
This feels unfair and poorly handled. I expected a more reasonable and customer-focused approach given the circumstances.
Reviews with attachments
Best gym ever – A huge thankyou to the hervey bay team for welcoming myself and my assistance dog with open arms you truly make our experience when we come in welcoming
Paid member was Denied service – If I could leave 0 stars, I would for Planet Fitness in Rothschild, Wisconsin. My son has been a member since 2018. During those years, my son was not a frequent gym goer, however he never minded paying the membership dues based on his attendance. He always paid. At the end of Oct 2023, I went to Planet Fitness to claim responsibility for my… Read more
son's membership; I wanted to gift him the gym membership as his birthday and Xmas present moving forward. They took my bank card number, and PF had my son's card info as he was already a member. PF had access to both cards. Since Nov 20, 2023, I have been paying the monthly fee of $23.04 until July 2024 without interruption. My son was able to work out from November 2023 until February 2024. From March until now he was not allowed in. I continued paying because my son initially did not tell me what was happening. My son tried again, and a PT staff said my son was not allowed because his payments failed. My son told me, I checked my account, and the payments went through. My son went back another day and was told the same, and that he needed to see the manager. I continued paying so my son could have access whenever he had time. Nobody explained to him what was the problem. My son has two jobs, so going to PT hoping to find the manager was problematic. Finally, on July 18, he met with the manager. The club manager read the old agreement he signed back in 2018, and she realized that it was an old contract. The manager said the new contract or agreement allowed her to deny him entry even though my card had been successfully charged for months. My son was a paying member, he had the right to access the services as I have been successfully charged. This was embarrassing because at first, he thought it was true my card had declined but that was never the case. The fact that he went and he had to go through that without proper explanation is upsetting. I request immediate action to address this issue as a 1) Full refund of paid fees for 5 months as he was denied access plus the $39.00 fee, PT charged me on that date (July 18). Not in this and other sites, they want me to go to the Regional Manager. Why can someone use common sense? My card was successfully charged, and I paid for 5 months of service my son was not allowed to use. If two cards is their excuse, they only have themselves to blame. That had a simple solution, TELL the client and don't change the other card until you have two.
DISGUSTING customer service TOWNSVILLE – FYI This is very long! I rang today to the Thuringowa / Townsville gym that is opening next week with a few questions. From the get go the assistant manager I believe it was , had that “hurry up I have more important things to do” attitude. I asked first about VAC rules in joining. She gave me the answer. I apologised for taking up her time as I… Read more
had some more questions (I could tell she was wanting to get off the phone). She told me to look for the emails with the invite over the next week , mentioning something about members emails . I thought “that’s odd” as I made it clear I wasn’t a member so obviously I wasn’t going to get the emails. So I asked her if I could subscribe to get the emails and she didn’t respond directly to that but told me to check out the fb page. I then liked the page whilst I was on the phone to her and then I actually wasn’t sure if it was the Townsville gym so I mentioned the confusion with that and quickly unliked it ( I thought I had liked one in USA) and she proceeded to tell me to come to the gym next week to look. However I was enquiring mainly for my son to join he has full time work so my call was to make the decision whether or not we would join online before it opened as a convenience thing. But I didn’t bother getting into those details with her as she was still so blunt in her tone and responses. I then asked her if they did a free trial and she responded with sarcasm and as though I spoke a foreign language so I then explained most other gyms had free trials which Is why I asked and does Planet Fitness have it also? She said “I can take you for a tour around the gym and that’s it” half heartedly. Kindly, but feeling a little irritated as I felt like she just was so uninterested in getting any business, I then asked again about a free trial even if it was just for three days ..do they have anything like that. She said bluntly “I can give you a day trial” CALMLY and politely I asked what her name was. She didn’t want to give it to me. I then asked her again and she then turned it around and asked ME what my name was! At this point I was beyond shocked. I asked her again for her name and she still turned it back to me and asked for my name. I asked again and again and finally she gave me her name. I told her that it wasn’t so hard and shouldn’t have been and that it was unprofessional. She got really rude and decided to talk over my voice all the while I’m saying “excuse me” in shock . I just have said that three times when she proceeded to continue talking over the top of me quite provoking manner which I felt so upset and reacted raising my voice a little louder to say “ excuse me.” I DID NOT YELL. I did raise my voice a little as im sure Anyone else in that situation would have. She then played a victim but I told her I was going to make a complaint and hung up as she continued to provoke. Following that I for the life of me couldn’t find any phone number to ring that was above that gym so I contacted the Brisbane gym after exhausting all options for any phone contact with head office etc. I Spoke to [Name Removed] at Rothwell Brisbane who was apologetic and helpful. He gave me an email address which I emailed immediately with my feedback. A short time later I get a notification saying that this assistant manager had started to follow me from her personal account on Facebook! My real name is not what I have on Facebook so that was concerning and intrusive to say the least. But I’m guessing this email I sent before that to the so called boss was passed around the gym or shown to the assistant manager and she has seen my last name on it. Regardless how that was so unprofessional so I decided to ring that same gym back in Townsville to speak to ]Name Removed] (this is who Shane from Rothwell PF gym told me to speak to) the manager. I started talking and was hung up on. I was so appalled but rang but thinking what if it was an accident. I decided to record it and the phone was answered by someone who had the same name as what I sent my email to when I made the complaint. I didn’t realise this till much later after I listened to the recording. I rang back and she sat there but I could hear background noise yet no one was talking. Then this person Hung up. I called again and then the same thing this must have happened about 7 times. At the end the phone was left to ring out. I left a voicemail one of the times and no one since has gotten back to me. I was shaking I couldn’t believe how terrible and unprofessional this business was! I called back to Rothwell to actually try to get a phone number again directly to the manager and I spoke to A very lovely female answered and she asked if I was allgood. Told her what had happened and she was very apologetic and informed me that her manager would call me back in 5-10 minutes. That call never happened. I reached out to Planet Fitness Australia fb page and sent them a msg. Hasn’t been read yet but am now looking into taking it higher and possibly social media if I don’t get a fair response in a reasonable timeframe. I have also filled out the form online to get a call back but had no contact from these people since. FOR A GYM WHO PROMOTES MENTAL HEALTH AWARENESS …WOW! My son heard the lot of this and has been struggling with his own personal mental health issues and wanted to try this so called judgement free gym for this reason! Now we are both totally turned off. Support local gyms that have been loyal to the Townsville community for years! Not this franchise with terrible reviews all over the world.
Rude People, Hidden fees – After having been a member for four months, I was so disgusted with the Planet Fitness Auburn (PFA) and I have cancelled my membership. My reasons for cancellation are considerably long and consists of: You need to have all your crew members to be sympathetic, helpful and respective if you are operating in the service industry. That is not… Read more
the case for PFA. I felt like I was in a gym located in one of the communist countries. They are cheap and therefore, they think they can put a restriction on using their massage chairs and other facilities. It is very often to walk into the toilet without toilet paper. Hair, used Band-Aid, slime and pool of water left from previous users remain in the shower. Do not be fooled by hidden charges. For example, according to their website, you supposed to have 50% off for your drinks as PF Black Cardholder. But they argue bluntly that it is 50% off SELECTED drinks in which low in demand. Moreover, they charge $10.00 extra for the default fee every time they try to withdraw money from your account unsuccessfully.
Positive reviews
Josh the trainer is absolutely brilliant. Is patient with the older folks that attend for the classes and individual programs . Josh is very helpful and goes above and beyond to make you feel comfortable in a gym environment
Planet fitness Auburn❤️ Best thing I ever did was to join this gym . Firstly I loved the bright bubbly staff always happy beautiful people thst give you the time of day, never rude infact it feels like home to me . I feel comfortable, and not out of place. The machines,the classes ,the instructors are amazing,I've gained some lovely… Read more
friends,I enjoy going everyday for a few hours . The black card deal is fantastic well worth every cent . Its cheaper and a better gym than any I've been to,thats why I came here. The only thing I wished they would do is bring back the tags as I never ever carry my phone in the gym ,its work out time, not phone time nothing more annoying than seeing someone sit on a machine playing on there phones. Also Some louder music to keep that vibe going after the trip there. So overall, planet fitness Auburn feels like home to me i love it . Highly recommended Rach xxx
Really enjoy going to the penrith gym, everything is nice and clean with a good variety of work out equipment and the staff are always friendly and helpful. Just wish they had fans around the gym as it can get really stuffy with no air flow
Negative reviews
I had a disappointing experience with Planet Fitness Thuringowa that has made me very hesitant to ever return. When I visited the club, a staff member gave me permission to leave my custom-built bicycle inside the foyer. I followed their instructions exactly, only to be approached by another staff member, Julia, who was rude, condescending, and… Read more
intimidating in front of other customers. I had come in with the intention of joining, but nearly walked out due to the way I was spoken to.
Despite that, I still signed up after Julia verbally agreed I could leave my bike by the door during my workouts. That understanding was later changed without notice, and when I returned, I was told I could no longer leave it there. I cancelled my membership immediately.
I later received an email from [Name Removed], the general manager. While she acknowledged some of what happened and offered an apology, it felt more like damage control than genuine accountability. There was no suggestion of how the club would make up for what happened, and no real explanation as to why this customer service failure occurred in the first place. I also remain concerned that fees like the $10.30 fortnightly and $49 annual charges could still be debited from my account, as I've now read multiple reviews warning about the same issue.
Planet Fitness promotes itself as a welcoming and judgment-free zone, but unfortunately, my experience reflected the opposite. It’s disappointing that this level of service is what new members are met with.
PF oak flats tried to charge my 16 yo daughter $59 joining fee while their promotion is $5 joining fee for another 2days. She ended up having to pay $20 for one session. Called to clarify and staff insisted on $59 joining fee and when we mentioned about the promotion, she said she had to check if that was still on. Unprofessional.
Planet Fitness Oak Flats Continued to charge membership fees after confirming my membership had been cancelled. They have not responded to multiple emails and phone call requesting a refund of the unauthorised charges. I had to contact my bank to stop them from taking any further payments as they had not responded to me. It’s been nearly 3 weeks without a response and I have submitted a complaint with Fair Trading.
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Recent reviews
Disgusting – I joined the planet fitness at Bethania a few months ago to try and improve my mobility as i do struggle a little bit. I found the equipment a bit hard to use and with my health problems i just wasn't enjoying it all and i was very concerned for my safety i felt that i should quit as not to put myself of the center at risk. When i tried to cancel… Read more
my membership they tried to upsell me by trying to give me a personal trainer and even though i still had a few weeks to go they still tried to talk me out of it but i was made to be a moron and since i have had my problems i felt so humiliated by the treatment i received with no duty of care for my situation just wanted to make feel useless and then was told that there is yearly membership which is due. Thier treatment of me was disgusting with no empathy to my feelings and my condition and i had to go back to force the issue to cancel the membership. I haven't been treated so badly by any business as this one. David
Disgusting 'rule' – I just tried to cancel my 16 year old son's membership that I had to sign for and that I pay for. They stated I had to have him with me. Will be contacting consumer affairs and ombudsman. Absolutely ridiculous. They would not let him through the door unless I signed for him to join. Now, when it comes to my money, I can't cancel it.
Good friendly gym – Great gym to train at, I love working out any time of the day and it's not over crowded, staff are always so helpful and friendly and it must cw from the top down with the great management. The black spa area is a great way to end a workout or just drop to use that alone If classes are a big thing for you this might not be your best option from a gym. Only small thing is the gents urinals need to be cleaned more regularly
planet fitness centre auburn review – Absolutely love the women' only work out class in Auburn NSW. All thanks to our trainer Ruba and she is beautiful lady who is doing a wonderful job. Wish Auburn fitness centre can have more classes on Thursdays to Sundays Staffs in the centre are supper nice, friendly and helpful. Great experience!
Near impossible to cancel – A nice gym with good equipment and friendly staff but i got stuck in the Philippines during covid and found it near impossible to cancel my subscription. They told me i had to come in person to cancel. Finally after about a year of me contacting them many times they cancelled my subscription (due to travel restrictions was stuck in PH for almost… Read more
two years) but they never refunded me for the months that I'd been charged whilst stuck in the Philippines.
From friendly to fiery in seconds – Having joined in September, I broke my ankle in October. ( I'm 56) I had a couple of lifts to gym with moon boot to see what I could do. When boot came off I started to visit to see how I went.( My thing is the treadmill) Anyway, long story short, it hasn't healed well and swells up so I read I could suspend my account for 3 months, but had to go… Read more
in to do this. So I did. Greeted by a lovely girl, who asked was the reason medical? Well yes, I need to let it heal more to avoid damage long-term. She has to ask the other lady who says, " do you have a medical certificate?" No I don't, it's now January, injury was in October at a& e, I'm self employed so didn't need one. " You have to go to doctors to get one" she said. Try getting in the doctor's I said. At this point, the woman stated she was off to the office. Leaving the young girl to me. I did not read that I needed medical cert. I only wanted to suspend them go back later.....the only solution..I had to cancel. Not the best solution if you want to retain clients. I won't be back. From what I was sold, it seemed a dream to join, cancel at anytime....but don't try to suspend cos we will make it too hard. Poor form.
Had a burn class with Skye – I would be lost without the staff at rothwell skyes burn class today was fun inspirational and amazing This gym not only looks after my physical health a hard day at work and they make it all ok Ty Skye you were amazing
Issue with double billing – Hervey Bay location. I had an issue with my daughters account in which I was being charged twice. I went in on a Saturday to rectify the problem. Staff advised me that I’ll have to come back on Monday to speak with the manager. I went back in on Monday and the manager didn’t even have the common courtesy to come out of their office and speak with me in person.
Crappy Rules and 14.y.o bogan kids try to stare you down – For a 24 hr gym the rules regarding lockers not being able to be used 2 hrs prior to staffed hours ending is a joke. You.need to advise all members of this especially when they have items to bring with them. Also the over-abundance of bogan teens who hang out in the toilet area sitting on the sinks and staring you down is ridiculous....Do better… Read more
Planet Fitness I cancelled membership and won't be coming back and certainly will be sharing my experience of your Springwood centre.
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Deceptive joining process - beware – Beware when 'joining' this gym. There are lots of hidden fees and questionable practices when it comes to joining contracts and cancellations. My daughter hadn't even paid the joining fee but they started charging her fortnightly. When she queried it they wouldn't let her cancel her 'membership' without the joining fee - she'd never set foot in the gym! Rude reception staff too. Dodgy as!
CHRISTIAN - The best Trainer!!! – I've been a member at Auburn for over a year now and Christian the trainer at Auburn is genuinely AMAZING! His classes are always satisfying and he trains from the heart. His passion, knowledge and enthusiasm is motivating, Christian really took the time to get to know what my needs where and helps me with my goals. Without him I could not have… Read more
reached better fitness levels. I am so pleased with my training sessions with Christian and extremely grateful for his time, knowledge and help. Thank you Christian.
Lovely staff, great equipment, clean and spotless – Ive been a member of PF for a few months now, after leaving an all exclusive women's gym (who were rude and I couldn't wait for my contract to end so I could leave). Love that there is so much space, and enough cardio equipment for everyone. A good choice of weights and machines so I can mix up my routine. The bathrooms are huge, and plenty of locker space. It truly is a 'judgement free' zone. I have not once felt uncomfortable or intimidated.
Very dissatisfied ex customer – Court action inevitable as I have contacted the Accc about my complaints and it seems the way to go..after leaving planer fitness in credit .some how these parasites keep hitting me with fees .attempting more monthly payments . Many other customers have voiced the same opinions. So off to court .
Worst services, worst manager ever!!! – Staff have NO idea how to check information on computer. One of staff didnt know hiw to freeze my membership. The otgers didnt know hiw to check my credit. One of the staff freezed my membership but he could not see that if he freezed until the end of Nay or tge end of June. I think they don't train staffs properly. Staffs are friendly, I'm not… Read more
blaming staffs. Staffs told me that they will get manager to call me, which never recieved a call from anyone. When i finally talked to manager6, she was soooo rude and cut me while talking. She said staff did MISTAKE like every human do mistake. Lol How does it call MISTAKE when staff didn't know how to check my credut and daye of freezed membership IN FRONT OF ME. What a joke!
What are you in for? – You can do the maths. 1 phone + booth in gym = 6 songs immediately + 2 songs every 2 minutes. 2 phones = 9 songs + 3 every 2 mins. 3 phones = 12 songs immediately + 4 more songs every 2 minutes. Sometimes I go in and songs have been selected by others for my whole workout. What are you in for if you choose a gym that chooses crowd dj? Show details
Terrible customer service – The moment you fill out the form and tick the boxes, even if you don't authorise the payments, you get charged. Kirsty will tell you too bad as you have already agreed to the terms and conditions, which you should've read. The response over the phone was cold and no refund was given for 2 months. BTW, I have never attended the facilities, not… Read more
once. Money hungry indeed, not a good customer service and certainly not the right way to handle issues . I would not recommend.
Garbage customer service – planet fitness campbelltown is scam get you always extra money for your account Out permission When you wanna talk to reception and no one knows what to do I can't answer your question
Poor Management / good Value – Pro's Good Starter Gym. Staff are beyond amazing. Value for money great. Cons: Poor inexperienced manager Rules change at the drop of a hat when the management feel like it No communication contacts, emails as if they don't want feedback. Unfortunately the management here is a joke, no customer service skills whatsoever or interpersonal… Read more
skills. Happy to let me walk out. I had to cancel my membership but so did my family (6 people).. Poor management the only let down here.
POSTAL cancellation only – Can only cancel in person or via post!!!!! I joined this gym to compliment my existing gym membership which is more functional fitness and group training. However, already committing to 5 training days at my main gym, it wasn’t working for me. But great, no contract with Planet Fitness. I went to the really well designed app to find I had to… Read more
email to get in touch. I emailed my desire to cancel… to be told I have to go in person or send a letter by registered mail. This was due to security reasons.
Lol! They are clearly making it as hard as possible to cancel. I’m not in a contract, therefore no obligated to provide a reason to cancel nor should I have to pay to send a letter. I don’t understand how these practises are allowed! I never write reviews…but here I am just because they decided to be difficult.
What amazes me… you can upgrade online. And also…it appears their cancellation process is not efficient looking at other reviews stating payments were not stopped. I’ll be back here and taking it further if I find this happens to me.
Anywho, I’m off to write my letter and fetch my owl !!
Terrible – Member at Rothwell QLD have not only my fortnight’s payments coming out but someone else’s as well. When I asked them how this could happen was told it was the iPad we used must have had my bank account details on it and that is why the other persons payments are coming out won’t even stop them said it is my problem other person needs to put their… Read more
bank account details in. Sent email to manager with copies of my bank statement 8 weeks later still trying to sort out asked why manager has not got back to me apparently because there is no manager at present they are waiting for a new one to start ask for owners or head office email they don’t have one.
Cancellation never an option – My family signed up at planet fitness Gosford. After several months we canceled our membership. Despite this they continued taking money from our accounts. When we put a stop on the payment with our bank they had our accounts referred to a collection agency (EasyPay)
You cancel because you go over seas and thay still take there money out and won't give it back never again join here
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