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Rude People, Hidden fees
After having been a member for four months, I was so disgusted with the Planet Fitness Auburn (PFA) and I have cancelled my membership.
My reasons for cancellation are considerably long and consists of:
You need to have all your crew members to be sympathetic, helpful and respective if you are operating in the service industry. That is not the case for PFA. I felt like I was in a gym located in one of the communist countries. They are cheap and therefore, they think they can put a restriction on using their massage chairs and other facil...ities. It is very often to walk into the toilet without toilet paper. Hair, used Band-Aid, slime and pool of water left from previous users remain in the shower. Do not be fooled by hidden charges. For example, according to their website, you supposed to have 50% off for your drinks as PF Black Cardholder. But they argue bluntly that it is 50% off SELECTED drinks in which low in demand. Moreover, they charge $10.00 extra for the default fee every time they try to withdraw money from your account unsuccessfully.
they charged me for two years while i was overseas
i cancelled my membership at Belmont in Newcastle. They continued to charge me while i was overseas for a full two years . Unfortunately i couldn't access that bank account o/s and i only just noticed when i returned home.
Need more variety....Changeable weights!
Planet fitness West Gosford, Need more variety, curl bar weights only go up to 20 kilos, makes bicep/tricep workouts very difficult not to mention other activities. Needs bigger lockers, Helmetwon'tfitt.
Don't be fooled. Hidden charges and hard to cancel membership. I have been sending emails and letters for months still charging me.
No full length mirrors in change rooms.
Terrible. Cannot be rid of them.
This would have the biggest regret joining this gym. When it comes to getting rid of them the lengths you have to go to. In the end I had to speak to my bank. I had cancelled membership due to moving interstate during coronavirus, they had told me it was cancelled then once covid restrictions ended I was slugged with outstanding fees during the freeze period. They then tell me I can only cancel in person, in others words come all the way from Tasmania to cancel. I will be speaking to consumer affairs, the disgusting way this gym operates is bordering on illegal.
Great decision to be a member
Belmont and Charlestown gyms are well equipped and have friendly helpful staff. Could not be more satisfied! Best rates of any fitness centre. I know people in Wollongong who would to have access to similar in their area. Thanks.
As other people have stated the business is a money grab scam. Don't believe the other 5 star reports as they are most likely staff. Sleazy guys and dirty smelly equipment. On several occasions drug dealings were observed. Go somewhere else with a more professional and upfront service. They're cheap for a reason.
Do not trust this gym with your bank details, they're just going to try to milk it as much as they could as long as your still a member and they're going to make it as inconvenient as possible for you to end your membership. It is an elaborate scam, don't be fooled by the low fees and "No lock-in" contract crap.
They make it hard to end your contract and add fees even if your actively trying to sort out the problem then they force you to pay those additional fees after your membership is canceled PLUS your fortnightly cancelled membership fees until those fees are paid. The gym is old and smells.
Great gym , always feel motivated
Great gym has all the equipment needed to get fit. I do classes almost everyday I love the variety and the instructors. The value is great I can do classes everyday under my membership, they even have a childminding crèche which the kids absolutely love.
Friendliest staff, best club by far
From the moment you walk in you a greeted with enthusiastic and happy staff, you always get a hello and always get a bye when leaving.
All staff are friendly and up for a chat and a laugh and they are all willing to help and make you feel at ease.
I used to look at people and think how could you enjoy going to work out, well at Planet Fitness it's easy.
My home club is Charlestown but also have used the lambton club and the atmosphere is the same.
What ever their doing, their doing it right.
Friendly, great value for money, motivating and very helpful
The only negatives would be the same at all clubs in peak time it gets quite crowded but don't think I have had to wait too long for equipment, if at all.
Great club , Great Price
I went to Planet Fitness at Lambton in Newcastle, wow the atmosphere was great, easy parking and very friendly. I actually called in to Planet Fitness Gosford and found same results, very satisfied customer. I would recomend these clubs to anyone, even if you never been to a health club before.
Planet Fitness Lambton and Gosford were clean, very friendly and professional, plus the equipment was excellent, great group fitness classes,, and plenty parking, plus so cheap membership prices..
Forget about classes
I signed up because it was close to home and at a reasonable price, however it wasn't told to me till after sign up that you had to call in at 9:00am sharp or you could do a class. If you call at 8:55am you will be told to call back and if you call at 9:05am you will be told that the class is full. There are so many gyms in the area, don't bother with this one.
Planet Fitness has given me my life back
The variety of classes that they offer keep the sessions exciting, and the exceptional trainers,keep me constantly motivated. They have helped me stay motivated and focused. They have educated me on how to set goals and targets, lose weight & keep it off and feel better about myself.
The Compassion & personal focus staff have on clients
No barbells? Trying to keep bodybuilders away? Are you kidding? They have barbells in the free weights area and a whole room dedicated to powerlifting/bodybuilding/olympic style lifting and I saw no less than 4 olympic barbells and a whole range of olympic bumper plates inside.
Lots of space, good range of equipment.
Very hot inside. Cooling system doesn't seem to work effectively.
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