Hi everyone I’m writing my experience with Platinum accounting Melton branch hoping no one else ends up in my situation. Last year we were searching for a good accountant agent and we were happy with the 5/5 reviews for the platinum accounting and the amazing feedbacks. We went there ‘my wife and myself’ and we met the agent [name removed]. I had a bit complicated tax for 2019. Simply I had some claimable legal fees but [name removed] refused to claim and advised that she can’t claim for these fees as the payment was made as lump sum. She als...o advised me to contact the employer to lodge an application with ATO to change the lump sum to gross income so she will be able to claim for my legal fees and she advised that next year when the employer fix the error she will be able to claim for the legal fees. I took her words for grant and communicated with the employer and the employer advised ATO that the payment was gross income not lump sum. Then I made an appointment for 2020 tax return. She gave an appointment 4 weeks ago on zoom by 12pm and then she canceled the appointment “just an hour before the meeting “claiming that she needs more documents and time to read about the last year legal fees. Then she postponed the appointment to Tuesday 17/11/2020 at 12:00pm. On Tuesday 17/11/2020 at 11:30am she emailed me saying I’m sorry you have to pay $8000 to ATO and I’ll not be able to claim for your legal fees. I was shocked when I went to an specialist tax accountant and he said that " This agent`s behavior was unprofessional. She could claim your legal fees easily last year as long as they were belonging to work.
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