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Plus Fitness Guildford, Sydney
Filthy Gym and dirty toilets. Never recommend anyone to join them.
They charge you fortune at the time of cancellation, basically rip off. Rude staff dishonest management.
Please never join them. They are different at the time of join and different when you leave.
Ridiculous cancel policy
If you want to cancel you need to go in. I have moved interstate and do not have a branch close. I asked if I can email a form and they said no you can only post it. A stupid policy trying to make it hard for people. I thought gyms stopped doing this kind of rubbish.
Great customer service and clean facilities
I attend the Peakhurst gym and have found it to be clean at all times, sure some members cbf putting equipment away but I hope they are spoken to, I have found the left behind equipment becoming less and less
pinged for $15 due to account issue. My wallet lost weight
I visited my gym to advise that I could no longer continue membership. I filled out the form and was advised that I had to give 2 weeks notice. That sucks but its in the TOA. Sum owing ended up being $27 odd dollars. The account this payment came out of I had to place a temporary block due to an unknown transfer from the account. Unfortunately this was when the payment to Plus Extra Charges came out. I was slapped another $15. When I spoke to the gym about the charge. I asked if I could have finalized payment there and then when I visited and filled out termination form. I was told yes but was not offered this. The only thing that came out of lighter from this establishment was my wallet.
Overcharged me on several occasions.
They overcharged me on 3 occasions, said it was a dishonour fee for two and the money was clearly in my bank at the time, I have proof in my bank statement. I can only imagine how many customers they do this to make some extra money. Going to report it to the ACCC and hopefully, they will get audited and have to pay back all the people they overcharge.
Then they tried to bully me into paying an extra two weeks when I demanded that they cancel the membership. They also have an unjust system where you have to go into the premises in person to...cancel the membership. Why can one cancel a bank account online or with a phone call, but cannot cancel a gym membership in the same way? It's a bully tactic they employ to make it hard for people to cancel so they can keep charging them. Needless to say, I will not be paying them an extra 2 weeks and I won't go into sign a cancellation form. They have lost me as a customer forever, I will try a different gym.
Unnecessary and undisclosed membership cancellation procedure
Asked me to go back to sign for membership cancellation, despite of email and phone call confirmation.
I was still charged for membership after they called me and emailed me on membership cancellation.
Bad experience with Plus Fitness Fitzroy
I had a really terrible experience cancelling my membership with Plus Fitness Fitzroy. Despite there being "no lock in contracts" and having given them well over 14 days written notice, when I visited the club in person on the final day of my timehold to sign my cancellation form, Plus Fitness had already attempted to debit $27.90 (a two week membership fee). As I didn't have this money in my account, I was charged a $15.90 dishonour fee and an additional $27.90 (making it one month of membership fees in total). They did agree to waive the seco...nd charge of $27.90, but I also acquired another $15.90 dishonour fee during the time of this dispute. I found Plus Fitness Fitzroy very uncooperative and uncompassionate regarding this matter, and I cannot recommend the gym for this reason.
Impossible to cancel contracts
I went into hospital sick half way through my pregnancy and nearly 10mths old with a child in and out of hospital I am STILL trying to cancel my contract. The clincher is, you have to go in person BUT my local stores manned ours are 1-2 over lunch time daily AND often, there is no one there at all. My baby is not meant to be going out in public so this simply isn't an option for me. I have explained this at length to staff who to be frank, couldn't care less.
I wish I had've stayed with Greenzone- a creche plus it wasn't a mission to cancel when I needed to.
Plus Fitness Lidcombe, NSW - Worst Customer Service and Poorly Maintained Gym
Plus Fitness Lidcombe (2/82 Parramatta Rd, Lidcombe NSW 2141)
I was approached by the Staff member at around 6:30 am (16.12.2019) when I was punching the bag with my barefoot. The guy (who mentioned that he runs the gym) told me to put on my shoes if I want to continue punching the bag. The way he approached me was extremely arrogant and bossy. Anyway, I responded that I have my shoes, but I take them off when I punch the bag only as its way more comfortable for me to punch the bag when I'm barefoot, especially when I punch with my legs too (...people who did any Mixed Martial Arts will understand the significance of being barefoot). He responded on this as the following: I don't care what you're saying (His Direct Words). Since I don't tolerate ANY ATTITUDE like this from ANYONE towards Me, I raised my voice to make sure other people around can hear that this guy has no Respect and any Customer Service and this is the way customers are being treated here. Going back and forth for a couple of minutes I was trying to understand his position to come up with the alternative, which means I was trying to do his job to find a compromise. As you may understand his main argument was that I can injure myself and sue his gym for some compensation. However, I (not him) SUGGESTED to give me some paper to sign to confirm that I take full responsibility, but he was too LAZY to download some form and give it to me to solve the issue within seconds. Instead he preferred keep telling me to put on my shoes or to get out. He also advised to look for the professional place to punch bags as his gym is the commercial one as per his direct words. As I explained that I'm not a big pro at MMA as I just combine my weight lifting and the bag punch as my cardio. As you can image he absolutely didn't care about my reasons at all. This is the typical attitude of a person who has a huge EGO and who needs to put other people down to feel empowered in order to compensate for his some poor achievements in other departments of his life. I'm not going to this gym anymore not only because there is no Customer Service and no Minimum Respect to Customers, but also because there are machines being Not Maintained at all (Squeaking horribly) and Super Old Weight Plates from the previous century, Scattered around the gym.
Would not recommend the Dalyellup gym as the service is very rude and unprofessional. They do not communicate and update details as provided to them and just blame the member, very unprofessional. When you communicate with them they don't reply and send your details to a collection agency within 24 hours. Absolutely disgusting service as it is all there fault.
Carlingford 24 Hours ripped off my daughter.
Carlingford 24 hour fitness, continued to take money out of my daughter's account for over 2 years amounting to over $2000. No correspondence no phone no emails or texts. Unspeakable treatment on young person.
The whole place is a family affair run fitness club. The staff are totally and utterly arrogant, ignorant and rude. The personal trainer who I must say has had quite a few complaints about her professionalism is so unprofessional and quite often walks around with phone in hand whilst still attending to clients, and disregards even being polite and interacting with other gym members. I experienced first hand when cancelling my membership that the staff there were quite rude and subsequently didnt want too know you. And furthermore subsequent reports will be sent to head office.
You will know this business well when you trying to end your contract
Do not give your bank detail to this gym!!!!!!
Enfield Gym decide keep charging me money after the holding period without notice me and refuse my refund request, i have to contact my bank for get the money back
These people are idiots.
What can I say?
Poor ventilation (if any). I have seriously gotten dizzy from the recycled air and lack of fresh air. It also stinks in there to high hell.I mentioned this to management. I learnt that the management are bots. There is no point contacting them. Unless you are waving money in front of their faces they are not interested.
All the machines are faced towards the mirrors and the TVs. If you become a member, I hope you enjoy the Bolt report 24 hours a day and awkward eye contact with other members, since we are all apparently obligate...
Questions & Answers
Were you informed that your membership cancellation request has been actioned only to find out later that it has not been cancelled? Can everyone affected please file a police report?
If you are having Any issues with cancelling membership and continuing to be charged by plus fitness, you should make a complaint with AFCA - the Australian Financial ombudsman. They handle complaints about incorrect/illegal charging of consumers in Australia (by any financial corporation ) and will enforce a resolution.
Here is their website - https://www.afca.org.au/
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