You will know this business well when you trying to end your contract
Do not give your bank detail to this gym!!!!!!
Enfield Gym decide keep charging me money after the holding period without notice me and refuse my refund request, i have to contact my bank for get the money back
These people are idiots.
What can I say?
Poor ventilation (if any). I have seriously gotten dizzy from the recycled air and lack of fresh air. It also stinks in there to high hell.I mentioned this to management. I learnt that the management are bots. There is no point contacting them. Unless you are waving money in front of their faces they are not interested.
All the machines are faced towards the mirrors and the TVs. If you become a member, I hope you enjoy the Bolt report 24 hours a day and awkward eye contact with other members, since we are all apparently obligate...
Cancellation request not actioned
Upon reading these reviews, I am clearly not the only one this has happened to!
I had to stop going to Plus Fitness Evanston due to working interstate and had called to cancel my membership. After MULTIPLE attempts I finally got through. During this call they were friendly & offered free training to prevent me from cancelling my membership. I explained my reason behind cancelling in this call & the employee agreed. I assumed after this phone call my membership had been cancelled.
This cancellation was not actioned.
Back and forth emails to P...lus Fitness and they insisted that a Direct Debit Cancellation Form must be completed. This form is not made available on the website nor did the employee who answered the call explain that this is part of the cancellation procedure. I work in the mines where a computer with a printer with a scanner to return the form via email is NOT AVAILABLE. I have explained this multiple times but for some reason they just don't get it.
Cancellation request not actioned. Close to $1000 taken out of my account
In September 2017, I have decided to stop going to Plus Fitness Sutherland and have called to cancel my membership. During this call, a range of tactics such as being friendly, offering free training etc was offered to prevent me from cancelling my membership. I have insisted on cancelling my membership in this call. Following which, I assumed my membership has been cancelled and my last visit to the gym was 21 September 2017.
It came to my attention recently (more than a year later) that this cancellation was not actioned.
Upon reaching out...to the gym, Plus Fitness Sutherland insisted that a Direct Debit Cancellation Form must be completed. This form was not made available on the website, nor was a copy of the terms and conditions and cancellation procedure provided to me at time of joining the gym. This form was also not mentioned nor did the representative who answered the call explained that this is part of the cancellation procedure. I feel I've been deliberately misled and disappointed that Plus Fitness Sutherland did not mentioned this at all when I called to cancel, yet chose to deal with it later by quoting terms and conditions on the website, terms and conditions of direct debit agreement and welcome pack; which I did not receive. Despite the advertised "No lock in contract", a clear cancellation procedure and expected timeline is not made available for members to access easily.
Absolute thieves...don't sign with this gym.
Management told me my swipe card and membership had expired - still debited money from my account for over 6 months! I emailed and called for months and no-one was interested in helping...finally when I had spoken to about 6 people at head office (they just passed my calls around) they were dismissive, rude and aggressive. Worst experience I've ever had.
Stuck in unwanted contract!
Been a member for over 5 years and haven’t lived near a fitness plus for over 3 years. I left because a family memeber became very I’ll very suddenly. Last thing in my mind was canceling a membership. Living hours away from only location and literally states from my original gym. I’ve paid over $3500 and unable to break the contract unless I go to my original gym and cancel in person. Which in turn will cost me thousands anyways. Surely a fax with the write paper work would be enough but no.
Money hungry inhuman business.
Don’t do it!
I am a member of this gym for a while and most of the complaints are true.For example,
1) You cannot cancel your membership on phone or email even if you tell them someone overseas died and I had to leave the country.
2) You tell them today that I want to cancel the membership, they will still charge you for the next payment. Even if you paid them the night before you still need to pay the next couple of weeks.
3) Staff has a very bad attitude except for the last lady I met in Wiley Park.
4) I went overseas last year for some emergency and th...
Great staff and management...
Most gyms offer the same service but what sets Chatswood Plus Fitness apart is their staff and service , i had my enquiry/problem regarding billing being attended to so effieciently and promptly that i never knew that service like this existed.
! Thank You Chatswood Plus Fitness and also Artarmon Plus Fitness for providing a fabulous outcome to my problem. You guys have been a real pleasure to deal with ....once again thank you very much.
Dodgy Fitness with undisclosed hidden rates!
Went to Wiley park plus fitness to sign up and I was willing to pay upfront for 3 months subscription.
But then, I was informed that it will cost me 18% extra by their working staff and they will not freeze my membership if I happen to take break because it is harder for them to just hold your membership when you pay upfront. They only insisted me to go for direct debit option to get those benefit of holding membership in the event of taking break.
Anyone who sign up for Plus Fitness, please be aware of this terms as they don't disclose it on...their website. You have to give them 2 weeks notice to freeze temporary membership and still get charged for 3 weeks after you give them written notice. Wish there was Minus -5 stars, they totally deserve it for their dodgy practice even in 2019.
Have tried a couple of other major gyms and also local community gym, and this is by far the best for my needs for a few reasons: friendly staff - with support available for people new to gyms and fitness, flexible hours, all-access membership, no fuss attendance - in and out with security pass, there's adequate cooling with fans, and the equipment range and quality is very good. Being able to go to the gym when it's best for me, avoiding long queues for entry, and also escaping peak hours, is what I like most about Plus. The 24-hours all-locations access also means I have no excuse not to exercise for time or other reasons, so it's also good for motivation.
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Questions & Answers
Were you informed that your membership cancellation request has been actioned only to find out later that it has not been cancelled? Can everyone affected please file a police report?
If you are having Any issues with cancelling membership and continuing to be charged by plus fitness, you should make a complaint with AFCA - the Australian Financial ombudsman. They handle complaints about incorrect/illegal charging of consumers in Australia (by any financial corporation ) and will enforce a resolution.
Here is their website - https://www.afca.org.au/
How much is personal training at Plus Fitness Kent Street and/or Alexandria?
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