Plus Fitness

Plus Fitness Glebe have repeatedly rejected a request from a 76-year-old pensioner/grandmother for cancellation of membership and refund of upfront payment of $430 despite their having ongoing system problems preventing members from gaining access for several days many times over the last few weeks. This rejection from a multinational company (Viva Leisure) who have many gyms Australia wide. Making their mothers very proud no doubt. Show details

These guys continue to bill you regardless of HOW MANY times you cancel your membership. DO NOT USE ANY PLUS FITNESS THEY WILL CONTINUE CHARGING AND OFFER NO WAY OF PHONING AND GETTING HELP. I was on a month to month membership and 40 months later I still cant stop it.

Best gym I've ever used. I switched from another gym to Plus Fitness Moss Vale in May 2025. The equipment is modern and well maintained, the facilities are great, and the manager and personal trainers very professional and friendly. Highly recommended !

Plus Fitness offers excellent facilities with well-maintained equipment and a wide range to suit all fitness levels. The staff are knowledgeable, friendly and always willing to help. Highly recommend for anyone looking for a quality gym experience.

After working out 5-6 days a week at varying hours of the day, while visiting from Toronto for a month my experience with Plus Fitness at Crows Nest has been excellent. Friendly helpful staff, great well serviced equipment always clean, with an excellent range. Location on Pacific Highway is so handy - and this has worked out to be great $$ wise as well - really couldn’t ask for more

If I could give this place zero stars, I would. If you value professional service or even basic human decency, stay away from Plus Fitness Sutherland. My son and I had a combo membership, but we were forced to cancel due to a serious medical situation. My son dislocated his shoulder three times in just six months and eventually required a full… Read more

shoulder reconstruction. We went into the center multiple times to handle the cancellation, yet the staff member we dealt with repeatedly chose to suspend the account instead of canceling it as requested. This incompetence led to us being charged multiple times for a gym we couldn't use. When I went in today to finally resolve this, I was met with "Tyler," who provided the most appalling customer service I have ever experienced. Instead of taking accountability for their mistake in not canceling the account months ago, she was incredibly rude and dismissive. She told me I "should have read the terms and conditions" and demanded over $200 to cancel. When I pointed out that this was never explained during the sign-up process, she smugly pointed to the glass signature pad and said it was there. The most shocking part? When I told her how unfair this treatment was, Tyler literally said she "doesn’t care if she loses a customer" and that "one bad review won't make a difference." It is rare to find someone so proudly unprofessional. She represents the absolute worst of customer service. They are happy to take your money, but the moment you have a medical emergency, they will hide behind fine print and treat you with utter contempt. Do yourself a favor and find a gym that actually respects its members. Avoid this place at all costs.

Terrible customer service at Plus Fitness Manly. My credit card was locked after a fraudulent transaction & I couldn't access the online portal. I was not allowed into the gym until I updated my credit card details. Now Plus Fitness wants to charge me $170 for the period that they wouldn't give me access the gym! I have called 4 times during… Read more

"staffed hours" and all calls go to voice mail - I leave a message and no none calls back. I won't be going back to Plus Fitness Manly.

Be aware of the contract, and read the terms and conditions when joining this Gym. I missed 3 payments, and they canceled the membership and I need to pay around $411. That is totally unfair, 3 missed payments and the additional 3 late fee is ok, charging $411 is far too unfair.

Theives.. Kept with drawing payments from my bank account despite cancelling my membership verbally, in writing and via the Plus Fitness website. Terrible business operations. Unethical and untrustworthy. Read the reviews before you join, and go somewhere else.

Hi everyone if you'd are going to Plus Fitness Minto, I would strongly recommend not to go there because they are trying to make money why you cancel your membership. When I first join I asked one of the member that of I want to cancel what should I do and he said if you pause 3times it will automatically be cancelled. When I tried to cancel i can… Read more

not.they said I have to pay 2imes of payment again? When they said no lock in contract they why do I have pay? Very Senaky

A nightmare of an experience — mishandled data, unsafe conditions, and retaliatory treatment. I joined Plus Fitness Minto during their 4-week free promo as it’s the closest to my home. I paid the $59 activation fee for the access fob. On my first day, I was told by the manager (Briana) that they had lost my original membership form, which… Read more

contained my private info and banking details. I had to re-register on the spot. When I raised this as a serious privacy issue, she was rude and defensive. She offered no apology and had ZERO customer service skills.

As I began training, I noticed that the air conditioning was off every visit (despite the red light indicator). I often had to manually turn it back on. The free weights area — which is half the gym — consistently reeked of intense body odour, especially during peak times. There was no fans, airflow or ventilation, which made it genuinely difficult to train safely. The air was thick and nauseating and the stench lingered around.

I raised this issue verbally with 2 staff members who promised to pass it onto the owner, but no one got back to me or followed up. So I submitted a formal complaint via email to the owner (Amy). It was initially ignored, so I phoned her five days later to confirm receipt. Instead of addressing the complaint seriously, she dismissed the health and safety concerns entirely and told me to "Leave” and "Train somewhere else". When I mentioned that I might leave a review about my experience as a courtesy heads-up, she accused me of making a threat. Later that day, I received a long misleading and condescending email from the owner saying that she terminated my membership — despite being well within my free trial period and having breached no terms.

I’ve since forwarded the correspondence to Plus Fitness Head Office. The Minto club owner (Amy) continued corresponding with misleading e-mails falsifying and twisting facts and in an attempt to manipulate the situation. It’s deeply concerning that instead of acknowledging valid concerns and taking constructive action, the owner's immediate response was retaliation. If this is how feedback is handled, I question how many other members’ complaints are swept under the rug.

Absolutely appalling and deceptive free gym membership. I was in contact last week with the gym to cancel my free trial that was explicitly stated as “cancel anytime” and “no lock-in contract”. So to get ahead of it to avoid charges, I tried cancelling 1 week early but I was immediately told that their multi-media and site advertisement was… Read more

practically false and not only that, but I will have a membership fee to pay but also additional fees as well.

Nowhere were the T & C’s found either. Very sneaky.

I’ll give you guys props for using such successful marketing which not only lured unsuspecting customers in, but also blatantly lied in the most deplorable ways.

To think I was excited to join and get my fitness journey started after 20 years of bad injuries. Very disgusted. Very disappointed. No help whatsoever

Plus fitness Marleston kicked me out as a member bwcause i turned down the volume on the TV, apparently its not my property so i shouldnt touch it. Well neither is the equipment but im allowed to touch that. Have been in gyms most of my life, as an athlete and now an exervise physiologist, and this franchise is the worst by far!!! Show details

I recently had a frustrating experience with Plus Fitness, primarily around their cancellation process, which I found unnecessarily complicated and intentionally difficult. Unlike Anytime Fitness, where cancellation was a straightforward online form submission via email, Plus Fitness required navigating to portals that lacked clear instructions or… Read more

functionality.

When I provided feedback highlighting the difficulty of their cancellation process, the responses I received were dismissive, offering explanations about their apps rather than genuinely addressing my concerns. This experience left me feeling that the complexity was deliberately designed to discourage easy cancellation, resulting in continued charges.

From a customer service standpoint, acknowledging customer feedback sincerely and taking constructive action is essential. Unfortunately, this was not my experience here.

Due to the lack of clarity, transparency, and genuine customer care, I've escalated my concerns to consumer protection authorities.

I strongly recommend potential members thoroughly review Plus Fitness’s cancellation policies and processes before signing up, as it could save significant frustration down the line

Horriblely rude – They are rude and lier. Many of their locations aren't 24 7 and they refrain to tell you while registering. Paud a large fine when terminated against their initial promises.Will never trust them again.

Great Place to exercise and have Fun – I've been a member of the BST Gym for some time now, and I can genuinely say that it's an outstanding place to work out. The people here are fantastic—they always greet you with a friendly hello, which creates a welcoming and inclusive atmosphere. What I really appreciate is the mixed-age group of members. Whether you're a young adult, a… Read more

middle-aged professional, or a senior, you'll find people of all ages working out together. This diversity not only enriches the experience but also inspires and motivates you.

The gym is well-equipped with top-notch facilities and caters to all fitness levels. The trainers are knowledgeable and always ready to assist, making sure you get the most out of your workouts. The Owner was a Prof Body Builder and always ready to help and encourage.

Overall, BST Gym is not just a place to exercise; it's a community where everyone feels at home. Highly recommend it to anyone looking for a great gym with a friendly vibe! no attitude, no filming, and just good people who love to exercise with a smile.

Extra charges after cancellation, disgusting customer service – These guys are disgustingly immoral, underhand and devious. They were always painful to deal with, and they have the nerve to charge an extra 2 whole payments after I have cancelled my membership. I was fully paid up and sick of being ripped off for a sub standard gym, so I cancelled my membership, I wasn’t warned about this and they direct… Read more

debited my account causing my mortgage to bounce and me to be charged extra fees. I would give them 0 stars if it was possible. I’ll never go back to this place its run by criminals and thieves

Give Plus Fitness a Go - You might be surprised with how great they are now! – Plus fitness - there's one near you! Since Viva Leisure took over, Plus Fitness gyms are cleaner, have better equipment, and look much better with their new Blue and White signage. This contributes to a look and feel more synonymous with a serious gym, but small in size. Facilities are generally smaller in size, however that being said, some of… Read more

the newer facilities are starting to grow.

Would I recommend Plus Fitness over Anytime Fitness - absolutely. You could also check out Club Lime which is far better than both Anytime and Plus Fitness.

Good vibes: Friendly staff (consistently across every single Plus Visit I've visited). Generally Clean. Cover the basics of all equipment needed. Has good music, good culture, and accepting patrons.

Racist staff, worst service broken equipments – Everything changed when the staff changed about a year ago.if you don’t believe just click “newest” and check out the latest reviews. New staff [Name Removed] is very rude and don’t follow any terms and conditions rule. Few months back I found out she wrote bonkers quotes all over the mirrors and blocked every good spot to take a mirror shot. I… Read more

erased 2 “alphabets” to take a pic and next day I found out my membership is cancelled for 2 weeks! It says I committed vandalism and maybe she was right because I didn’t realise. Even though t&c says first offence will get a warning and the warning I got was 2 weeks suspension then my next offence was I let my friend in the gym who’s also a member and didn’t swipe the card since we were entering together. I later showed proof but as usual the rude racist staff says it was an offence. Today I found out my membership is cancelled because they don’t have a decline press and I used a bench to do decline at one of the sqat racks and left it there!! Even though white people leave it too it was my fault that I’m brown and I left it there. Rachel you are a brainless racist piece of [Content Removed]. You’ll face consequences for this behaviour I’m taking you to the court . Best of luck

Send Debt Collectors after you, unfair charges applied – I would give zero stars if I could. They charge you for an entire month even when you cancel your membership. You’re required to pay a full month despite canceling. Plus, they send debt collectors for charges that shouldn't apply at all. Make sure to read every single word of your contract, as they send both letters and debt collectors after you. If you have other gym options, I’d recommend going elsewhere.

Behaviour of member – I was doing crunches on 18/10/2024 at 8:33 pm at Kings Park plus fitness gym and a indian guy ( wearing black turban with Chicago written red tee shirt) started doing back row with a barbell on my left side without the clip to hold the plates and after he finishes he was going to put the barbell back but he was doing it with single hand couldn’t… Read more

balance the weight and the plates fall off and hit the crunches machine where my head goes. I was lucky enough that I was in up position when it hit the machine. I was unaware of his moments I turned back saw the plate where my head goes and the guy didn’t even gave an apology. I said be careful but the guy showed the aggression as he was big in size compared to me. I was still in fear that how close was the incident to happen and couldn’t say much to that guy. Please make sure this complaint reach out to that person and this never happens again as he didn’t even apologised to me. I am really scared about that incident and traumatised with that behaviour and I am not able to think of going gym again.

Misleading Cancellation Policy – Hidden Fees! – I’m extremely disappointed with the misleading cancellation policy at this gym. When I signed up 6-7 years ago, I was told I only needed to give 4 weeks' (30 days) notice to cancel, but now I’m being told it’s actually 6 weeks (45 days). It feels like they’re just trying to squeeze out extra payments from members. Be sure to read every bit of the… Read more

fine print carefully before signing up, as they’re not upfront about their policies. Very unhappy with how this was handled by Danielle - the club manager.

Cheap Equipment – Very improvised gym. Cheap Equipment... Some locations, especially Leichhardt feels very unsafe and hazardous lots of kids after school hours.

Peakhurst gym staff member blocks cars in his gray Ute – The Peakhurst gym it’s self is good but today one of the staff memebers in a gray Ute blocked me in and I went in to see who’s Ute it was to find out it was his only for him to tell me to park downstairs if a can’t get out of the space when he was not parked in a proper space and left me no room to get out he is very unprofessional and aggressive… Read more

bad choice of staff for this fitness centre won’t be going back there guy thinks he owns the gym and can just park anywhere !