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Plus Fitness

Plus Fitness

2.2 from 160 reviews

See the Best Gyms in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(39)
(3)
(5)
(16)
(97)
  • Incentivised Review Yes (0%) · No (100%)
  • Value for Money
    1.8 (15)
  • Rates and Fees
    1.0 (7)
  • Transparency
    1.0 (7)
  • Customer Service
    1.0 (7)

Samantha 52

Samantha 52Perth, WA

  • 36 reviews

Impossible to cancel contracts

published

I went into hospital sick half way through my pregnancy and nearly 10mths old with a child in and out of hospital I am STILL trying to cancel my contract. The clincher is, you have to go in person BUT my local stores manned ours are 1-2 over lunch time daily AND often, there is no one there at all. My baby is not meant to be going out in public so this simply isn't an option for me. I have explained this at length to staff who to be frank, couldn't care less.

I wish I had've stayed with Greenzone- a creche plus it wasn't a mission to cancel when I needed to.

Value for Money
Customer Service
Transparency
Rates and Fees
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evgeny333

evgeny333Sydney, NSW

Plus Fitness Lidcombe, NSW - Worst Customer Service and Poorly Maintained Gym

published
Value for Money
Customer Service
Transparency
Rates and Fees
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Ant

AntSouth West, WA

  • 2 reviews

Bad service

published

Would not recommend the Dalyellup gym as the service is very rude and unprofessional. They do not communicate and update details as provided to them and just blame the member, very unprofessional. When you communicate with them they don't reply and send your details to a collection agency within 24 hours. Absolutely disgusting service as it is all there fault.

Value for Money
Customer Service
Transparency
Rates and Fees
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Carlingford 24 Hours ripped off my daughter.

published

Carlingford 24 hour fitness, continued to take money out of my daughter's account for over 2 years amounting to over $2000. No correspondence no phone no emails or texts. Unspeakable treatment on young person.

Value for Money
Customer Service
Transparency
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Damo

DamoMetropolitan Adelaide, SA

Staff/Member Relations

published

The whole place is a family affair run fitness club. The staff are totally and utterly arrogant, ignorant and rude. The personal trainer who I must say has had quite a few complaints about her professionalism is so unprofessional and quite often walks around with phone in hand whilst still attending to clients, and disregards even being polite and interacting with other gym members. I experienced first hand when cancelling my membership that the staff there were quite rude and subsequently didnt want too know you. And furthermore subsequent reports will be sent to head office.
Absolutely disgusted.


Dodgy company

published

Consistently charged me fees cause they wouldnt take my money out of my account 50% of the time and they blamed it on me when confronted. Join anytime and bam everything is perfect and its cheaper

Value for Money
Customer Service
Transparency
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golden y.

golden y.Metropolitan Adelaide, SA

  • 2 reviews

You will know this business well when you trying to end your contract

published

Do not give your bank detail to this gym!!!!!!
Enfield Gym decide keep charging me money after the holding period without notice me and refuse my refund request, i have to contact my bank for get the money back

Value for Money
Customer Service
Transparency
Rates and Fees
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CGiiiiiing

CGiiiiiing

  • 2 reviews
  • 3 likes

These people are idiots.

published
Value for Money
Customer Service
Transparency
Rates and Fees
See all answers

Great gym

published

Plus Fitness Wattle Grove offers great classes that are suitable for all levels of fitness and age.
Experienced trainers are very happy to help you achieve your fitness goals.
The gym is clean and equipment well maintained.

Value for Money

Bad experience

published

Signed up to gym, equipment was missing and broken, cancelled it 8 days later as was returning to UK for emergency and they still took $158 and refused to give it back! Wouldn’t recommend


wishwink

wishwinkSydney, NSW

  • 2 reviews
  • 1 like

Plus fitness is dirty and

published

Plus fitness in epping is dirty. I have been 1 year and it was clean at first time. But it is not clean as before now. Bins were full when I went at 11am. Staffs are unkind.

  • +1

Credit collections contact you if you miss one payment

published

In my years of membership i missed one payment and credit collections hound you and threaten you with fines and other such nasty actions. I will consult fair trading NSW


Read the small print

published

Dont go there they are the most unhelpful people ever. Read the small print dont join. These people are trying to take your money and have the small print in the contract to keep it. Its very hard to cancel your membership they are a rip off.

Value for Money

ZWint

ZWintMetropolitan Adelaide, SA

  • 3 reviews

Cancellation request not actioned

published
Value for Money
BigChungus1

BigChungus1Sydney, NSW

  • 4 reviews

Great gym

published

I had my doubts before sign up, but at the end was a good decision. Equipment is good and the best is that you can hit the gym whenever you want.

Value for Money

Misleading

published

Guys ,

Be careful.get everything in writing and take a copy otherwise they say something else while signing you up on their tablet and later if there are any dramas they will tell you ,Please see our terms & conditions .very poor CUSTOMER service.


jleez

jleez

  • 2 reviews
  • 1 like

Cancellation request not actioned. Close to $1000 taken out of my account

published
Value for Money

Sean C

Sean CSydney, NSW

Absolute thieves...don't sign with this gym.

published

Management told me my swipe card and membership had expired - still debited money from my account for over 6 months! I emailed and called for months and no-one was interested in helping...finally when I had spoken to about 6 people at head office (they just passed my calls around) they were dismissive, rude and aggressive. Worst experience I've ever had.

Value for Money

Stuck in unwanted contract!

published

Been a member for over 5 years and haven’t lived near a fitness plus for over 3 years. I left because a family memeber became very I’ll very suddenly. Last thing in my mind was canceling a membership. Living hours away from only location and literally states from my original gym. I’ve paid over $3500 and unable to break the contract unless I go to my original gym and cancel in person. Which in turn will cost me thousands anyways. Surely a fax with the write paper work would be enough but no.
Money hungry inhuman business.
Don’t do it!


faisal kalam

faisal kalamSydney, NSW

  • 3 reviews

Rude Staff

published

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Questions & Answers

jleez

jleezasked

Were you informed that your membership cancellation request has been actioned only to find out later that it has not been cancelled? Can everyone affected please file a police report?

1 answer
CGiiiiiing
CGiiiiiing

If you are having Any issues with cancelling membership and continuing to be charged by plus fitness, you should make a complaint with AFCA - the Australian Financial ombudsman. They handle complaints about incorrect/illegal charging of consumers in Australia (by any financial corporation ) and will enforce a resolution.
Here is their website - https://www.afca.org.au/


CuriousEgroeg

CuriousEgroegasked

How much is personal training at Plus Fitness Kent Street and/or Alexandria?

1 answer
Richie86
Richie86

It’s worth about as much as a stale mouldy loaf of bread


Rebecca

Rebeccaasked

A person who joins plus fitness had always paid $13.95 per week?
Is that true?

No answers

Get an answer from our members and representatives

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