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Plus Fitness

Plus Fitness

2.2 from 178 reviews · View Statistics

Reviews

2.2

178 reviews
5
(43)
4
(3)
3
(5)
2
(16)
1
(111)
  • Value for Money
    2.0 (31)
  • Customer Service
    1.5 (23)
  • Transparency
    1.4 (23)
  • Rates and Fees
    1.8 (24)
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Hu A G.

Hu A G.Sydney, NSW

Fined $250 for not acting as door security and obstructing others entry after me

published

Company issued me with a fee of $250 for not obstructing the person who entered behind me when he did not swipe his card. By inducing people to enforce their door policy (advertised throughout the gym, policy and contract) they are actively putting their customers in harms way in the event of a dispute between member and non access card carriers. All businesses are required to provide a safe and secure environment. Best to avoid any other gym that puts you in harms way. 24h gyms are not the first business that need to consider site security and a lot more can be do to relief the customer of the business' safety obligations.

Value for Money
Customer Service
Transparency
Rates and Fees
Incentivised ReviewNo
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Renee T

Renee THunter Region, NSW

Smelly Gym, misled all members

published

The smelliest gym you could ever come across. The stench of body odour and lack of cleanliness was appalling. The PT trainers themselves smelt. Just shocking. Medowie Plus Fitness never reopened after Covid. They asked for $6.50 to help get through covid yet they never opened again. So where did the $6.50 that we paid go?
After doing my research I found out it went into liquidation and done the runner from the landlord.
Can’t cancel membership because we need to go in person but we have no where to go, unless we wanted to drive 40min to Next closest one. Mislead all members being told it would re open but we would never sign up again, customer service was shocking and staff were not professional.

Value for Money
Customer Service
Transparency
Rates and Fees
Incentivised ReviewNo
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Katalina Emery

Katalina EmerySydney, NSW

$30 ? Keep it! BUT after the service I got ? GIVE ME MY MONEY BACK!

published

Communication gap, knowledge gap, service delivery gap... How can service delivery be so lacking for just ONE location? Emails take weeks to be replied to, complaints mean nothing; no apology nor acknowledgement of complaints! Not sure about other locations but this gym is definitely only here for sales and forget the reason they have jobs in the first place. CUSTOMERS!!

Value for Money
Customer Service
Transparency
Rates and Fees
Incentivised ReviewNo
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Manny

MannySydney, NSW

  • Verified customer

Horrible cancellation policy. Unhelpful staff.

published
Value for Money
Customer Service
Transparency
Rates and Fees
Incentivised ReviewNo
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Jacob

JacobSydney, NSW

Unethical

published

They store members details including bank account details for years even after cancelation. I canceled my membership, it clearly said, they will delete everything about me, they still had my details for a year when after I tried to sign up again.
I called financial ombudsman, lady there seemed to have no clue. I just had to change my bank account details. Unfortunately most places are nicer untill they get your details and then show their hypocricies later.

Value for Money
Customer Service
Transparency
Rates and Fees
Incentivised ReviewNo
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Sydney

SydneySydney, NSW

Terrible service and cancellation policy

published
Value for Money
Customer Service
Transparency
Rates and Fees
Incentivised ReviewNo
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Anna

Anna

  • 2 reviews
  • 1 like

Rude staff at hoxton park gym and nothing seems to be done about it

published

Me and my husband have been members of plus fitness for years until we moved to a new house and the closest franchise happened to be plus fitness Hoxton Park. Immediately we came across a really arrogant and disrespectful staff member. Unfortunately ended up canceling our memberships for good because of her outrageous behaviour and rude remarks.

Customer Service
Incentivised ReviewNo
Joe

JoeSydney, NSW

Eastwood plus fitness

published

Eastwood plus fitness one if the best gyms I have been in it’s small in size but big in the options you have there the staff are really nice and the owner really down to earth you feel like you are home always have been clean and the machines working smoothly compared to other gyms I have been in and I believe it’s up to you to make the best out of your time at the gym as I have met a lot of people there made me feel comfortable

Value for Money
Rates and Fees
Incentivised ReviewNo

Service

published

G Third class Can be third in the row in Custmer Service.no telephonic manner.this what marsden park branch next to Costco . Call them you get the impressions. They really need someone who know how to speak.

Value for Money
Customer Service
Transparency
Rates and Fees
Incentivised ReviewNo
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Sarika

SarikaSydney, NSW

  • 3 reviews
  • 2 likes

Plus Fitness Guildford, Sydney

published

Filthy Gym and dirty toilets. Never recommend anyone to join them.
They charge you fortune at the time of cancellation, basically rip off. Rude staff dishonest management.
Please never join them. They are different at the time of join and different when you leave.

Value for Money
Customer Service
Transparency
Rates and Fees
Incentivised ReviewNo
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Ridiculous cancel policy

published

If you want to cancel you need to go in. I have moved interstate and do not have a branch close. I asked if I can email a form and they said no you can only post it. A stupid policy trying to make it hard for people. I thought gyms stopped doing this kind of rubbish.

Value for Money
Customer Service
Transparency
Rates and Fees
Incentivised ReviewNo
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Jason

JasonSydney, NSW

  • 4 reviews
  • 3 likes

Great customer service and clean facilities

published

I attend the Peakhurst gym and have found it to be clean at all times, sure some members cbf putting equipment away but I hope they are spoken to, I have found the left behind equipment becoming less and less

Value for Money
Customer Service
Transparency
Rates and Fees
Incentivised ReviewNo
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Customer Service!

published

Great staffing and friendliness at the club, Chloe and Andrew are very helpful. I recommend to any avid gym goe-rs, best gym and easily the most affordable in the area

Value for Money
Customer Service
Transparency
Rates and Fees
Incentivised ReviewNo
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Jase K.

Jase K.Sydney, NSW

  • 6 reviews

Awesome

published

One of the best 24 7 gyms around.

They generally have proper area for sleds and also deadlift platforms

It's designed around serious lifters with plenty of diverse machines to go with plenty of cardio equpments

Value for Money
Customer Service
Transparency
Rates and Fees
Incentivised ReviewNo
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SEP

SEPSydney, NSW

pinged for $15 due to account issue. My wallet lost weight

published

I visited my gym to advise that I could no longer continue membership. I filled out the form and was advised that I had to give 2 weeks notice. That sucks but its in the TOA. Sum owing ended up being $27 odd dollars. The account this payment came out of I had to place a temporary block due to an unknown transfer from the account. Unfortunately this was when the payment to Plus Extra Charges came out. I was slapped another $15. When I spoke to the gym about the charge. I asked if I could have finalized payment there and then when I visited and filled out termination form. I was told yes but was not offered this. The only thing that came out of lighter from this establishment was my wallet.

Value for Money
Customer Service
Transparency
Rates and Fees
Incentivised ReviewNo
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Boo

BooSydney, NSW

  • 2 reviews
  • 3 likes

Overcharged me on several occasions.

published
Transparency
Rates and Fees
Incentivised ReviewNo
Eva

EvaSydney, NSW

  • 2 reviews
  • 3 likes

Unnecessary and undisclosed membership cancellation procedure

published

Asked me to go back to sign for membership cancellation, despite of email and phone call confirmation.
I was still charged for membership after they called me and emailed me on membership cancellation.

Value for Money
Customer Service
Transparency
Rates and Fees
Incentivised ReviewNo
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L T

L T

  • 2 reviews
  • 3 likes

Bad experience with Plus Fitness Fitzroy

published
Value for Money
Customer Service
Transparency
Rates and Fees
Incentivised ReviewNo
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Bubbas

BubbasPerth, WA

  • 35 reviews
  • 14 likes

Impossible to cancel contracts

published

I went into hospital sick half way through my pregnancy and nearly 10mths on, with a child in and out of hospital I am STILL trying to cancel my contract. The clincher is, you have to go in person BUT my local stores manned ours are 1-2 (lunch time) AND often there is no one there during this period. My baby is not meant to be going out in public so this simply hasn't been a viable option for me. I have explained this at length to staff who to be frank, couldn't have cared less.

Value for Money
Customer Service
Transparency
Rates and Fees
Incentivised ReviewNo
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evgeny333

evgeny333Sydney, NSW

Plus Fitness Lidcombe, NSW - Worst Customer Service and Poorly Maintained Gym

published
Value for Money
Customer Service
Transparency
Rates and Fees
Incentivised ReviewNo
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Page 1 of 9

Questions & Answers

TOM C.

TOM C.asked

What i can do about my membership still running.
Me and my friend was canceled membership since April’2017 and we return keycard to them.

I just noticed a few days ago that they still direct debit from my bank from November’2017 until now.
So i try to check with staff at Macquarie park branch.
They’re said my membership still going but my friend membership was canceled.

So i try to ask them for refund.
What i can get my money back from this situation?

1 answer
Renee T
Renee T

Good luck getting any refund!
You need to go in person and cancel.
But it has to be the same one u signed up at. After my plus Fitness experience I would never ever sign up again.
No way in hell they will refund you for 3yrs worth of membership

Nathan W.

Nathan W.asked

Has anyone else had any luck canceling without having to go into their home gym? Is the ACCC any use in this situation? I need to cancel - I've offered a witness signed cancellation letter to the point of even offering a selfie holding the letter and my passport on the other hand and it's the same 'you have to do this in person'

1 answer
Renee T
Renee T

Lol good luck!
No lock in contract but fml the fine print always gets u!

Arnold D.

Arnold D.asked

Is it legal for Plus Fitness to require I attend the gym to cancel my membership?

1 answer
Joe
Joe

I guess to confirm your identity
But I think email to them should be ok and they can use your number on file to confirm
If you email them and still charge you
You can contact your bank and claim it back as goods not received

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