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Plus Fitness

Plus Fitness

2.2 from 169 reviews

Reviews

2.2

169 reviews
5
(42)
4
(3)
3
(5)
2
(16)
1
(103)
  • Value for Money
    2.2 (23)
  • Customer Service
    1.8 (15)
  • Transparency
    1.5 (16)
  • Rates and Fees
    1.8 (16)
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Sarika

SarikaSydney, NSW

  • 3 reviews

Plus Fitness Guildford, Sydney

published

Filthy Gym and dirty toilets. Never recommend anyone to join them.
They charge you fortune at the time of cancellation, basically rip off. Rude staff dishonest management.
Please never join them. They are different at the time of join and different when you leave.

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Ridiculous cancel policy

published

If you want to cancel you need to go in. I have moved interstate and do not have a branch close. I asked if I can email a form and they said no you can only post it. A stupid policy trying to make it hard for people. I thought gyms stopped doing this kind of rubbish.

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Jason

JasonSydney, NSW

  • 4 reviews

Great customer service and clean facilities

published

I attend the Peakhurst gym and have found it to be clean at all times, sure some members cbf putting equipment away but I hope they are spoken to, I have found the left behind equipment becoming less and less

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Customer Service!

published

Great staffing and friendliness at the club, Chloe and Andrew are very helpful. I recommend to any avid gym goe-rs, best gym and easily the most affordable in the area

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Jase K.

Jase K.Sydney, NSW

  • 6 reviews

Awesome

published

One of the best 24 7 gyms around.

They generally have proper area for sleds and also deadlift platforms

It's designed around serious lifters with plenty of diverse machines to go with plenty of cardio equpments

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SEP

SEPSydney, NSW

pinged for $15 due to account issue. My wallet lost weight

published

I visited my gym to advise that I could no longer continue membership. I filled out the form and was advised that I had to give 2 weeks notice. That sucks but its in the TOA. Sum owing ended up being $27 odd dollars. The account this payment came out of I had to place a temporary block due to an unknown transfer from the account. Unfortunately this was when the payment to Plus Extra Charges came out. I was slapped another $15. When I spoke to the gym about the charge. I asked if I could have finalized payment there and then when I visited and filled out termination form. I was told yes but was not offered this. The only thing that came out of lighter from this establishment was my wallet.

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Boo

BooSydney, NSW

  • 2 reviews

Overcharged me on several occasions.

published
Transparency
Rates and Fees
Eva

EvaSydney, NSW

  • 2 reviews

Unnecessary and undisclosed membership cancellation procedure

published

Asked me to go back to sign for membership cancellation, despite of email and phone call confirmation.
I was still charged for membership after they called me and emailed me on membership cancellation.

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L T

L T

  • 2 reviews

Bad experience with Plus Fitness Fitzroy

published
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Samantha 52

Samantha 52Perth, WA

  • 37 reviews

Impossible to cancel contracts

published

I went into hospital sick half way through my pregnancy and nearly 10mths old with a child in and out of hospital I am STILL trying to cancel my contract. The clincher is, you have to go in person BUT my local stores manned ours are 1-2 over lunch time daily AND often, there is no one there at all. My baby is not meant to be going out in public so this simply isn't an option for me. I have explained this at length to staff who to be frank, couldn't care less.

I wish I had've stayed with Greenzone- a creche plus it wasn't a mission to cancel when I needed to.

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evgeny333

evgeny333Sydney, NSW

Plus Fitness Lidcombe, NSW - Worst Customer Service and Poorly Maintained Gym

published
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Ant

AntSouth West, WA

  • 2 reviews

Bad service

published

Would not recommend the Dalyellup gym as the service is very rude and unprofessional. They do not communicate and update details as provided to them and just blame the member, very unprofessional. When you communicate with them they don't reply and send your details to a collection agency within 24 hours. Absolutely disgusting service as it is all there fault.

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Carlingford 24 Hours ripped off my daughter.

published

Carlingford 24 hour fitness, continued to take money out of my daughter's account for over 2 years amounting to over $2000. No correspondence no phone no emails or texts. Unspeakable treatment on young person.

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Damo

DamoMetropolitan Adelaide, SA

Staff/Member Relations

published

The whole place is a family affair run fitness club. The staff are totally and utterly arrogant, ignorant and rude. The personal trainer who I must say has had quite a few complaints about her professionalism is so unprofessional and quite often walks around with phone in hand whilst still attending to clients, and disregards even being polite and interacting with other gym members. I experienced first hand when cancelling my membership that the staff there were quite rude and subsequently didnt want too know you. And furthermore subsequent reports will be sent to head office.
Absolutely disgusted.

Dodgy company

published

Consistently charged me fees cause they wouldnt take my money out of my account 50% of the time and they blamed it on me when confronted. Join anytime and bam everything is perfect and its cheaper

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golden y.

golden y.Metropolitan Adelaide, SA

  • 2 reviews

You will know this business well when you trying to end your contract

published

Do not give your bank detail to this gym!!!!!!
Enfield Gym decide keep charging me money after the holding period without notice me and refuse my refund request, i have to contact my bank for get the money back

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CGiiiiiing

CGiiiiiing

  • 2 reviews

These people are idiots.

published
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Great gym

published

Plus Fitness Wattle Grove offers great classes that are suitable for all levels of fitness and age.
Experienced trainers are very happy to help you achieve your fitness goals.
The gym is clean and equipment well maintained.

Value for Money

Bad experience

published

Signed up to gym, equipment was missing and broken, cancelled it 8 days later as was returning to UK for emergency and they still took $158 and refused to give it back! Wouldn’t recommend

wishwink

wishwinkSydney, NSW

  • 2 reviews

Plus fitness is dirty and

published

Plus fitness in epping is dirty. I have been 1 year and it was clean at first time. But it is not clean as before now. Bins were full when I went at 11am. Staffs are unkind.

  • +1
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Questions & Answers

jleez

jleezasked

Were you informed that your membership cancellation request has been actioned only to find out later that it has not been cancelled? Can everyone affected please file a police report?

1 answer
CGiiiiiing
CGiiiiiing

If you are having Any issues with cancelling membership and continuing to be charged by plus fitness, you should make a complaint with AFCA - the Australian Financial ombudsman. They handle complaints about incorrect/illegal charging of consumers in Australia (by any financial corporation ) and will enforce a resolution.
Here is their website - https://www.afca.org.au/

CuriousEgroeg

CuriousEgroegasked

How much is personal training at Plus Fitness Kent Street and/or Alexandria?

1 answer
Richie86
Richie86

It’s worth about as much as a stale mouldy loaf of bread

Rebecca

Rebeccaasked

A person who joins plus fitness had always paid $13.95 per week?
Is that true?

1 answer
Chris R.
Chris R.

correct.. but there are setup fees of like $70 for the 24 hour access card.
other gyms will not charge you for that

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