Impossible to cancel contracts
I went into hospital sick half way through my pregnancy and nearly 10mths old with a child in and out of hospital I am STILL trying to cancel my contract. The clincher is, you have to go in person BUT my local stores manned ours are 1-2 over lunch time daily AND often, there is no one there at all. My baby is not meant to be going out in public so this simply isn't an option for me. I have explained this at length to staff who to be frank, couldn't care less.
I wish I had've stayed with Greenzone- a creche plus it wasn't a mission to cancel when I needed to.
Plus Fitness Lidcombe, NSW - Worst Customer Service and Poorly Maintained Gym
Plus Fitness Lidcombe (2/82 Parramatta Rd, Lidcombe NSW 2141)
I was approached by the Staff member at around 6:30 am (16.12.2019) when I was punching the bag with my barefoot. The guy (who mentioned that he runs the gym) told me to put on my shoes if I want to continue punching the bag. The way he approached me was extremely arrogant and bossy. Anyway, I responded that I have my shoes, but I take them off when I punch the bag only as its way more comfortable for me to punch the bag when I'm barefoot, especially when I punch with my legs too (...people who did any Mixed Martial Arts will understand the significance of being barefoot). He responded on this as the following: I don't care what you're saying (His Direct Words). Since I don't tolerate ANY ATTITUDE like this from ANYONE towards Me, I raised my voice to make sure other people around can hear that this guy has no Respect and any Customer Service and this is the way customers are being treated here. Going back and forth for a couple of minutes I was trying to understand his position to come up with the alternative, which means I was trying to do his job to find a compromise. As you may understand his main argument was that I can injure myself and sue his gym for some compensation. However, I (not him) SUGGESTED to give me some paper to sign to confirm that I take full responsibility, but he was too LAZY to download some form and give it to me to solve the issue within seconds. Instead he preferred keep telling me to put on my shoes or to get out. He also advised to look for the professional place to punch bags as his gym is the commercial one as per his direct words. As I explained that I'm not a big pro at MMA as I just combine my weight lifting and the bag punch as my cardio. As you can image he absolutely didn't care about my reasons at all. This is the typical attitude of a person who has a huge EGO and who needs to put other people down to feel empowered in order to compensate for his some poor achievements in other departments of his life. I'm not going to this gym anymore not only because there is no Customer Service and no Minimum Respect to Customers, but also because there are machines being Not Maintained at all (Squeaking horribly) and Super Old Weight Plates from the previous century, Scattered around the gym.
Would not recommend the Dalyellup gym as the service is very rude and unprofessional. They do not communicate and update details as provided to them and just blame the member, very unprofessional. When you communicate with them they don't reply and send your details to a collection agency within 24 hours. Absolutely disgusting service as it is all there fault.
Carlingford 24 Hours ripped off my daughter.
Carlingford 24 hour fitness, continued to take money out of my daughter's account for over 2 years amounting to over $2000. No correspondence no phone no emails or texts. Unspeakable treatment on young person.
The whole place is a family affair run fitness club. The staff are totally and utterly arrogant, ignorant and rude. The personal trainer who I must say has had quite a few complaints about her professionalism is so unprofessional and quite often walks around with phone in hand whilst still attending to clients, and disregards even being polite and interacting with other gym members. I experienced first hand when cancelling my membership that the staff there were quite rude and subsequently didnt want too know you. And furthermore subsequent reports will be sent to head office.
You will know this business well when you trying to end your contract
Do not give your bank detail to this gym!!!!!!
Enfield Gym decide keep charging me money after the holding period without notice me and refuse my refund request, i have to contact my bank for get the money back
These people are idiots.
What can I say?
Poor ventilation (if any). I have seriously gotten dizzy from the recycled air and lack of fresh air. It also stinks in there to high hell.I mentioned this to management. I learnt that the management are bots. There is no point contacting them. Unless you are waving money in front of their faces they are not interested.
All the machines are faced towards the mirrors and the TVs. If you become a member, I hope you enjoy the Bolt report 24 hours a day and awkward eye contact with other members, since we are all apparently obligate...
Cancellation request not actioned
Upon reading these reviews, I am clearly not the only one this has happened to!
I had to stop going to Plus Fitness Evanston due to working interstate and had called to cancel my membership. After MULTIPLE attempts I finally got through. During this call they were friendly & offered free training to prevent me from cancelling my membership. I explained my reason behind cancelling in this call & the employee agreed. I assumed after this phone call my membership had been cancelled.
This cancellation was not actioned.
Back and forth emails to P...lus Fitness and they insisted that a Direct Debit Cancellation Form must be completed. This form is not made available on the website nor did the employee who answered the call explain that this is part of the cancellation procedure. I work in the mines where a computer with a printer with a scanner to return the form via email is NOT AVAILABLE. I have explained this multiple times but for some reason they just don't get it.
Cancellation request not actioned. Close to $1000 taken out of my account
In September 2017, I have decided to stop going to Plus Fitness Sutherland and have called to cancel my membership. During this call, a range of tactics such as being friendly, offering free training etc was offered to prevent me from cancelling my membership. I have insisted on cancelling my membership in this call. Following which, I assumed my membership has been cancelled and my last visit to the gym was 21 September 2017.
It came to my attention recently (more than a year later) that this cancellation was not actioned.
Upon reaching out...to the gym, Plus Fitness Sutherland insisted that a Direct Debit Cancellation Form must be completed. This form was not made available on the website, nor was a copy of the terms and conditions and cancellation procedure provided to me at time of joining the gym. This form was also not mentioned nor did the representative who answered the call explained that this is part of the cancellation procedure. I feel I've been deliberately misled and disappointed that Plus Fitness Sutherland did not mentioned this at all when I called to cancel, yet chose to deal with it later by quoting terms and conditions on the website, terms and conditions of direct debit agreement and welcome pack; which I did not receive. Despite the advertised "No lock in contract", a clear cancellation procedure and expected timeline is not made available for members to access easily.
Absolute thieves...don't sign with this gym.
Management told me my swipe card and membership had expired - still debited money from my account for over 6 months! I emailed and called for months and no-one was interested in helping...finally when I had spoken to about 6 people at head office (they just passed my calls around) they were dismissive, rude and aggressive. Worst experience I've ever had.
Stuck in unwanted contract!
Been a member for over 5 years and haven’t lived near a fitness plus for over 3 years. I left because a family memeber became very I’ll very suddenly. Last thing in my mind was canceling a membership. Living hours away from only location and literally states from my original gym. I’ve paid over $3500 and unable to break the contract unless I go to my original gym and cancel in person. Which in turn will cost me thousands anyways. Surely a fax with the write paper work would be enough but no.
Money hungry inhuman business.
Don’t do it!
I am a member of this gym for a while and most of the complaints are true.For example,
1) You cannot cancel your membership on phone or email even if you tell them someone overseas died and I had to leave the country.
2) You tell them today that I want to cancel the membership, they will still charge you for the next payment. Even if you paid them the night before you still need to pay the next couple of weeks.
3) Staff has a very bad attitude except for the last lady I met in Wiley Park.
4) I went overseas last year for some emergency and th...
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Questions & Answers
Were you informed that your membership cancellation request has been actioned only to find out later that it has not been cancelled? Can everyone affected please file a police report?
If you are having Any issues with cancelling membership and continuing to be charged by plus fitness, you should make a complaint with AFCA - the Australian Financial ombudsman. They handle complaints about incorrect/illegal charging of consumers in Australia (by any financial corporation ) and will enforce a resolution.
Here is their website - https://www.afca.org.au/
How much is personal training at Plus Fitness Kent Street and/or Alexandria?
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