Polygon Bikes

Difficult to put together nothing like their videos – out of the box it’s obvious they don’t check to ensure the bikes can go together easily difficulty with front bars and the dropper post didn’t work at all .The bike looks good but i’m going to have to take it to a bike shop to fix the dropper seems the cable is to long .Christmas day no assistance of course spend the extra 200 at the local bike shop.

Lifetime warranty will like a lifetime – I bought an Xtrada6 2x11 during COVID as I’d been riding XC trails with my kids on my old bike. Price was good, quality was decent for the price. My first time with hydraulic discs and so many gears. I really enjoyed it. Handled the rough tracks nicely and picked up speed on downhills with ease. The brakes pulled you up fast too. You’ll need… Read more

pedals as those supplied fit the minimum definition of pedals. The entity tyres are crap, wear fast and have thin side walls. Clipped a rock, 1 inch tear up the tyre wall, and half inch up the tube, so I was walking home. Get yourself some Maxxis tubeless. Heavy sidewalls, great traction, tough as an old boot. A dropper post would help it too if you get onto the dirt tracks a bit.

And then after 10 months of good times, the frame cracked across the top tube on a weld. That’s when I found out the meaning of the Polygon Lifetime Frame Warranty. It will seem like a lifetime before you get it replaced. Exactly 6 months to the day from lodging a claim, my bike was returned to me. It took Polygon 4 and half months to build me a frame and then 5 weeks to ship it from Indonesia to Sydney. They didn’t air freight it and it seems like they didn’t even try to find a way to get it here any faster. They just didn’t seem to give a toss. Then it took another week to get my bike to Sydney, rebuilt and returned to me…….on an Xtrada5 frame. Yes that’s right, my Xtrada6 is now an Xtrada5. At least the 2022 X5 paint isn’t as ugly as the 2021 X5 paint job. Polygon colour schemes mostly look like they obtained the paint from a dumpster dive out the back of a Bunnings paint shop, in a box marked “colours too ugly for a sane person to buy”. Then asking a colourblind muppet “which 3 colours would induce nausea in anyone who sees it?”. Just my opinion, but it stems from having functional colour vision. Black, grey and mint green. Mint green? Why? What about 1 solid colour, or maybe just 2 colours? But I guess it’s better than nothing because I’d hate to think how long it would have continued if I’d refused the X5 frame. If I was retired, bored or in a medically-induced coma, I would have taken a shot. Just for giggles.

Fortunately my wife told me to buy a new bike after a month, for her sanity and mine because COVID lockdown with kids makes you a donkey on the edge. A nice dual suspension, dropper seat, big disks, fat tyres. Love it, and so do my knees. And it’s not from Polygon. I will never recommend them. I’ve had better customer service from big banks, and energy and telecommunication companies. Even they can find an answer in less than 6 months and get it right. Mostly. Sometimes.

I really did enjoy this bike but it will now be my backup. It was a step up from my almost 20 year old bike. A decent bike bike for the price. 4 stars for the bike even though it broke. Zero stars for Polygon customer service because it’s a 16 month old bike and I’ve had only 10 months on the pedals. So that means only 2 stars overall. And 5 stars for my wife for letting me buy 2 bikes in less than 12 months. I’ll write a review on her later.