Since September 2017 Poolfab has been under new management.
We have just been handed over our dream pool from the great team at Poolfab.
We were very impressed with the professionalism, enthusiasm and attention to detail from the whole team and the experience was a real pleasure for us.
As new pool owners, we received guidance on what concept would best fit our small block and Poolfab also had fantastic ideas for the deck and surrounding area. The great customer service continued throughout the build process and the final pool handover was a treat. We honestly felt that Poolfab really cared and wanted to deliver us a pool that we loved. Definitely recommend these guys.
We love our pool! Thanks for everything.
- Verified customer
Good Pool, Disappointing Experience
I shopped around the coast for a Pool builder and settled on Poolfab because of their inclusions and the perception that we were going to get a superior product and excellent project management. They delivered on a good product but the rest was below average. No communication once building started, the pool was slightly smaller than the drawing we signed off on, when we asked for a discount it was declined. We were slapped with a variation for earthworks even though we provided plenty of access through our neighbours property. Our overflow ...pipe was connected to our water tank instead of the storm water.... Every time we complain or voice our concerns we are just ignored by [name removed]... Not a good experience. I wouldn't suggest using them, if they delivered on on Customer Service and Project Management I could justify their additional price but knowing what I do now, I would have chosen a different company.
Our first pool by PoolFab :-)
We completed our first ever pool build project, with PoolFab and we love it. We were looked after at every stage by the team. We chose PoolFab based on a recommendation. From our initial design meeting with Sean, the company appeared to be a well organised outfit. Sean designed our pool for the angular space we had.
PoolFab staff and contractors were courteous and prepared to answer our many questions. We met again with Sean to pick our materials. This personal service and help with our design was appreciated. The end result is what we hoped....We’re thankful to PoolFab for bringing it all together. PoolFab recommended Billabong for ongoing support with pool chemistry for our Naked Pool freshwater system. Billabong staff in Noosa are consistently caring. They understand that with our first pool, we need more advice.
Fabulous pool from Poolfab
We chose Poolfab for our new pool after meeting with Dave, the sales rep, who was informative and very helpful with our choices. From the first day of the dig, we cannot praise highly enough the team members who dug the pool, Steve who coordinated the formative work and the great guys who constructed our steelwork. The concreting team were awesome and Jason was fantastic in overseeing the build. Andrew and Mark - our tilers - were so professional and the result is a pool we are thrilled with and that looks gorgeous. Thanks go to Brock and h...is team who completed the pebblecrete to such a high standard. Sarah in the accounts was incredibly efficient and helpful. Thank you Poolfab - we would highly recommend you to anyone wanting a pool built to a high standard. Doug and Sal Hasson on 28 August 2019
- Verified customer
We love our Poolfab pool
We were fortunate to choose Poolfab to install our pool when building our new home. The pool shell was put in prior to our slab being poured, so measurements and levels were an important part of the job.
Anthony coordinated our job working in with our builder, he ensured everything lined up as required and his attention to detail was fantastic.
We met with Sean for our initial pool design and selection of equipment, his advice has made our pool work well. Sarah was a dream to deal with and the tilers and other tradies did a great job.
I would have no hesitation to recommend poolfab to anyone wanting an amazing pool and a professional team looking after the project.
Great company, service and quality. Thank you POOLFAB.
We completed our pool build project with the new owners of POOLFAB and we love it. We felt looked after at every stage by the entire team. From the first quote meeting this company stood out as a professional outfit compared to the other quotes we got. We chose POOLFAB based on their reputation for quality and experience and we are so glad we did. At each stage we were updated by the office and we always felt like our project was important. The builders on site were courteous and always up for a chat when we had any questions. We met with the ...new owners to pick our materials and this personal service and help with our design was appreciated. The end result is better then we imagined and we can’t thank POOLFAB enough for bringing it all together. 5 stars.
Pool design phase was superb but when part of it the installation didn't work they consistently failed to communicate (calls, emails and texts not returned), or even turn up after arranging to come. When somebody did actually make it the person sent always had to then go back to the boss to ask what to do next and then we would have to chase all over again - and we are now well over one year on and it STILL isn't finished and looks shoddy. Cannot stress how much I wish we had gone with another company - stay away as it has eaten up so much of our time chasing and chasing them. You have been warned!
With you for the life of the pool ????
Since 2005 when we purchased our pool from pool fab we have had constant problems.
Our wet edge water fall tiles all lifted and we paid for replacement.
Spa coping pavers also lifted and had to be replaced.
Leaking pool over a few years turned out to be a crack in pipes that had been concreted in.
Unsure of who I need to talk to re this.
No communication and micromanaged
We were very excited to sign a contract to have a small pool fitted with the arrangement that our pool would be ready for Christmas 2018. Agreed by sales man John on the day of signing our contract.
Poolfab did not meet their deadline by many weeks and would not take any phone calls or return phone calls on multiple occasions. We were only contacted when they were ready for the next stage and when it came to paying the bills. Extremely frustrating
There was no communication between John (sales man) and Anthony (on-site contractor) to manage ...the build. When there was an issue, they would all blame each other and no one would take responsibility. If it wasn’t for my husband being on site through each stage micromanaging the company there would have been many errors. One being a 2 inch step in the tiling between the patio and the pool. The entire area was quoted for a seemless tile to maximise the small space. Thankfully my husband was onsite to put a stop to what could have been a huge expense to fix. The steel workers were excellent but left the steel on our front driveway for up to six weeks causing a extra charge and warning from unity water for not having access to the water metre. Again no feedback from company on this when we requested the steel get removed. We met the owner on one occasion which talked us into adding a border tile to the pool. This was not in our contact. Note: please insure all elements are including in the original contract or you will be overcharged massively.$2750 for 20 linear metres of ceramic border tiles!!!
We love our Poolfab pool!
We wanted to publicly thank Sean and the entire Poolfab team for the wonderful job they did in the design and construction of our new pool, water feature and landscape project. We received professional service at every stage from the initial design, through the building approval process and during the build. We were always kept updated by Sarah in the office and Anthony the construction manager was always available for a chat or for a meeting to check on the quality on site and answer any of our queries. The project delivery was 5 star and the quality is evident which is just what we wanted. Poolfab are a professional team of quality builders that deliver on what they promise, on time and on budget. Thanks again Poolfab. Amanda
pool ok question value for money
pool has been done ok but doubt value for money If the construction team was as efficent as the accounts team would be an awesome mob to deal with lack of communication from the construction team between the customer and the subbies and taking on way to much work that they can handle has stopped getting any more than a 3 star review contract was for 120 day build time wow lost count of the days only time you really hear from any one is when they want a payment
overall average experience mind you started great with the designer who finished up after signing the contract ....that should of been my walk away signal
- Verified customer
HIGHLY RECOMMEND, LOVE MY NEW POOL
PoolFab did an amazing job on our pool from the very beginning to the end. All involved in giving us this amazing pool were professional, courteous, knowledgeable and friendly. I can and will highly recommend PoolFab to all who are considering a pool in the future. We are extremely happy with the end result, it is absolutely beautiful. Thank you so much PoolFab.
Stress free experience
Our concrete swimming pool was just recently completed and we are so happy we chose Pool Fab. The attention to detail, professional service and approachability made the whole process stress free. Great communication - we received regular progress updates and rarely had to wonder about the next stages. Great value for money, would highly recommend.
- Verified customer
The wait was worth it !!
Great News !! My POOLFAB pool is now finally finished after an extended build period and I’m very happy with the end result.
My build was caught-up in the transition of new ownership and extremely bad weather (unseasonal high rainfall). Because of these factors the build had a few “issues” along the way but the outcome has exceeded my expectations.
It was not a normal “build” available space was only 3 meters wide (house to fence) and no allowance for a pool was made during the construction of the foundations of my house.
I three got ...quotes for a fiber-glass pool but they included a provision for screw-in piers costing approximately $4-5k making the project total $30k+. After a sight inspection and analysis of the soil samples taken when the house was built, the POOLFAB engineers recommended the installation of a 500mm bench to run parallel to the house thus negating the need for the piers and saving me over $4k. This saving enabled me to upgrade to a glass pool fence and the provision of a heat-pump as part of the contract price.
- Verified customer
new owners are great
we originally purchased our pool july 17. the start of our build was not ideal with a lot of miscommunication and confusion. the new ownership saw a change in our experience from the get go. sean and chris both came to meet us in our yard and listened to all of our points and concerns. kept us updated and stuck to the schedule. highly professional and caring. they managed to get it finished before the start of school holidays as originally promised by previous owners. kids have lived in it over the summer. highly recommend the new owners for a smooth build.
Dont believe a word of it. Do your research.
Communication was terrible from start to finish. Coordination of job terrible. Tradesmen often turning up not knowing what they were supposed to be doing. No supervision of work done. Poor quality work, difficult to communicate with to rectify problems. Over priced. Do your research and try and find an independent person who has built with this outfit lately and ask them.
Agree with the previous review
Paid Poolfab $3000 to desgin a pool with a specific brief. Their design was over the top and did not suit our environment, when we expressed our view they took 4 months to come up with a second design. This design was thrown together without much thought or design, just a good computer program. We asked for a portion of our money back and were told NO! We are now very happy with the pool builders we engaged to build our lovely pool.
Not a happy experience
I recently had a pool built by Poolfab on the sunshine coast. There really wasn't much that went right. Very unhappy experience. I would not recommend them to anyone and I cant understand why all their staff (except office staff) and tradies are so rude. Very disappointed and wouldn't engage them again.
Many mistakes and rude staff
Beatiful new pool for my family
We have just had our new pool built by Pool Fab and we wanted to express our gratitude towards their team for their great effort. Pool Fab helped us all the way along the construction process and any questions we had were always answered very quickly. Highly recommend this company.
Easy, reliable, value for money.
Questions & Answers
I am thinking about a pool at the moment and was wondering if anyone else has used any pool builders on the sunshine coast good or bad, please let me know!
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