Pool Fab
Verified81 reviews
Since September 2017 Poolfab has been under new management.
Highly recommend finding an alternative to Pool Fab / Ecozen if you are looking to install a new pool. All downhill rapidly after the design stage and Contract signing, to the point we cancelled the contract. The designer left the business and his replacement (s) had no clue what they were doing. Points to note: 1.They sent an "Architect" to… Read more
site who designed and listed the Tile amounts and sizes, which did not work in with the Pool Coping, and could not be cut to suit without chipping the edges of the rebated tiles due to these being stone. In addition, gave us the list and told us we have to place the order and delivery with the Supplier, and to make things even worse, made no allowance for wasteage / cuts for the poor tiler who had to ensure he got everything spot in first time.
2. Called me at work to come to site and check the excavation and set up by the concreters was correct (It wasn't and the went ahead anyway leaving us with a pool shell 150mm short at one side, finished too high and 40-50mm out of parallel with the rear elevation of the house, which resulted in having to cancel the Tiles in that area and install conrete to hide it).
3. Left cut, exposed and untreated Reo Bar ends visible through the concrete shell and were about to spray the surface finish straight over until I pointed out this was a defect and would be an issue down the track.
4. Tried to hit us with a ridiculously high Variation Cost (approximately 33% of the orignal quote) which they couldn't justify and got up set when I asked for a breakdown, and simply sent an email for the amounts broken into 1 x Labour and 1 x Material amounts.
5. Provided no warranty for the Spa bubbler blower, which failed after just over a year and ignored all calls and emails to discuss.
6. Left Tile Grout / Pool Render / Concrete in the Spa and Filter outlets, whch blocked some of them, in addition to the same materials being left uncleaned on the pool surface and steps.
7. Constructed the Wall for the Waterfall Feature and simply left the rear of it as unfinished concrete blockwork with no attempt to even make the poining uniform or tidy.
8. Provided a "Handover Process" of simply telling us everything was good to go and handing us manuals.
9. Provided no after sales service for the issues we came across and again failed to respond to any contact.
Engage at your own risk, as once that contract is signed they simply want in and out asap with the money, and we are now left engaging competent trades to try and rectify and finish the mess they created.
- +2
We recently completed our swimming pool with Sean and the team at Pool Fab, and we couldn’t be happier with the entire experience. From start to finish, the level of professionalism, care, and attention to detail was outstanding. What truly set Sean and his team apart was their communication and transparency throughout the process. At every… Read more
stage, we felt fully informed and confident in what was happening. Timelines, costs, and any adjustments were clearly explained, with no surprises—something that is incredibly valuable in a project of this scale.
Sean was always approachable, responsive, and willing to take the time to answer questions or talk through decisions, which made the whole experience smooth and stress-free. The team worked seamlessly together, demonstrating a genuine commitment to delivering a high-quality result.
The finished pool is absolutely stunning and has exceeded our expectations in every way. It’s clear that Pool Fab takes great pride in their work, and it shows in the final product. Completed ahead of schedule in time for our daughter's birthday pool party.
We would highly recommend Sean and the Pool Fab team to anyone looking to build a pool—you’ll be in excellent hands.
We could not have been happier with how the entire project turned out. This was a full yard transformation for us and Sean was amazing with coordonating and managing the project. Informative at every step, great workmanship. We would absolutely work with him and the team again. I would welcome anyone reaching out for any additional feedback.
Reviews with attachments
I engaged PoolFab for my pool and outdoor project, and I’m so happy with the finished result. Sean and the team worked closely with me throughout the process, taking the time to listen and refine the details as the design evolved. Seeing my vision come to life has been incredibly rewarding, and I’m extremely happy with how the space has transformed.
- +4
We began our pool-building journey with EcoZen feeling confident and excited — and for good reason. The initial stages of the process were handled with professionalism and care. The design phase was seamless, and communication was prompt, clear, and attentive. We truly felt heard and supported, and it was evident that the team was committed to… Read more
bringing our vision to life. As the project neared completion, however, we noticed a decline in proactive communication, which unfortunately impacted our overall experience. The tilers and fencers — who were subcontractors — were messy and careless, despite having access to a skip bin on site. We found ourselves cleaning up after them, which was disappointing and unexpected. We also encountered issues with the fencing, a critical component of the final stages. We reached out to EcoZen to rectify and, although their response in correspondence was fast, we then heard nothing from the fencers or EcoZen for a couple of weeks. This prompted us to rectify the situation ourselves to secure certification adding to our stress. We didn’t have a final walk through with a member from the EcoZen team to check for compliance, which would have been helpful to discuss the final product and ultimately pass compliance. We feel that this would have saved a lot of stress and effort if this part of the process had been held with a higher regard. It felt from our perspective that once the shell was complete, focus for EcoZen went to the next job whilst our job shifted to be less of a priority to complete. That said, we are genuinely happy with the finished product. Our pool is classy, modern, and built to a high standard — a beautiful addition to our home that we’re proud of and excited to enjoy. Overall: EcoZen delivers a high-quality product and demonstrates strong expertise in design and early-stage project management. Their responsiveness to communication and issues when raised was excellent. We only wish that the same level of customer service and attentiveness had carried through to the very end of the process. We would recommend their service with advice to press the communication and be the needy customer to get best results.
Great experience with PoolFab. Sean was knowledgeable, team professional and job was completed on time. Happy with the result
In-depth reviews
A company that does it all thank you Poolfab! – A fantastic experience from start to finish. Our project was completed in less then 10 weeks and we love it. We met with a few companies and Poolfab was the only company that could do it all. From the inital design meeting with the owner Sean we knew we were in good hands as his experience guided us through every step of the process. They looked… Read more
after it all and nothing was ever too much trouble, even with our endless questions. We had them both design and build our new pool, paving fencing and decking. Our back yard now looks like a beachside resort and we are so happy we chose Poolfab.
We were kept updated every week with Sean arranging to meet us on site with Mathew his construction manager, so he could personally introduce us to each trade that started on site as he outlined our vision. This level of personalised service is a key to what Poolfab does and it shows in thier happy client's and stunning projects. The construction quality is 5 star and our project was deleivered on time, on budget and hassell free.
The professional way in which each stage of the build was brought togther even with some rain delays is a credit to Poolfab's all inclusive project management approach.
5 Stars - Thank you Poolfab you have turned our back yard into a resort and we could not be happier with both the process and the result.
5 stars for Poolfab – We just completed our new big pool and landscaping project with the Pool Fab team and we love it. Our site was tough on the side of the hill with lots of clearing and earthworks required before the pool could start. We spoke to a few builders and we felt it wasn’t an easy straightforward project so they didn’t want to do it. We then met with… Read more
Sean the owner and he put our mind at ease with his experience and his all inclusive approach.
From this point on we knew we were in good hands as Sean and his office team worked on getting the designs, engineering and all of the building approvals done.
At each stage of the project Sean and his construction manager Mathew were on site to answer any of our questions whilst meeting with the trades to ensure everything was done correctly. All of the trades were great and we could see they enjoyed what they did, always up for a chat and a coffee.
A special thank you to Lucy in the office for guiding us through the admin side of the build as this was our first pool project.
We are wrapped with the final result at our place and we are so glad we chose Pool Fab for our project.
We definitely recommend Sean and the entire Pool Fab team to anyone looking for 5 star personal service and a professional build team that do it all.
Mick and Jane
Pool Fab = Fantastic from start to finish – We have just completed our new concrete pool and landscaping project with Poolfab in Buderim and we love it. This company is a well run team and are the best at what they do. Nothing was ever an issue and we had some challenges on our site with narrow access and a steep slope. We were always kept up to date on each stage of the build which we… Read more
appreciated. 5 star customer service.
All of the trades did an excellent job and special thanks to Matt the tiler for his attention to detail. Sean the boss was always dropping in on site to check on each stage and offer his advice. We made some design changes from his input during the project and they made a huge difference to the final result so we appreciated the flexibility and the customer comes first approach. They took the time to work with us and our site as well as answering any questions we had.
We highly recommend the entire Poolfab team from the management in the office to the builders on site, for anyone looking for a great local pool builder who delivers on what they promise. 5 Stars.
Thank you Poolfab
Positive reviews
I couldn’t recommend PoolFab more highly, Sean was open, friendly and spoke my wife and I through the quote, explaining where each cost is incurred. Even after adding a few extra luxury items, the pool came in under what was quoted and the pool space exceeded our expectations! Lucy in the office was great to work with, providing timely updates and… Read more
was always available to talk us through any questions we had (especially around our tile selection). All the subcontractors that PoolFab engaged were professional, friendly, and completed their work to an exceptional standard! My wife and I were anxious about taking on the project of building a pool but were glad we choice PoolFab and are extremely happy with the pool and pool space they’ve built for us!
Our little piece of paradise – A very simple process with fantastic results, the end result is just as we imagined. Thanks Poolfab. Communication was great throughout any issues were highlighted early and addressed. A painless experience from start to finish.
Life just got a whole lot better. Thanks Pool Fab! – The Pool Fab team have gone above and beyond helping us get in the pool just in time for summer and we couldn't be happier. Thanks Sean for all the help, especially with building my confidence in maintaining my pool, passing on your knowledge and expertise. I see now how easy it is. I highly recommend Pool Fab to anyone. Cheers.
Negative reviews
A total nightmare dealing with Poolfab – 2 Years on after a what was a nightmare to deal with pool and equipment has required repairs, pool leaks killing grassed area. Cost was 15k above quoted price, they wont answer calls or respond to emails unless you pay their variations.
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Poolfab/Ecozen - beware your dream pool may not become reality - do your research! – We engaged Poolfab (Ecozen) to build our dream pool and what we were left with was a nightmare, to the extent that we have had to seek legal recourse. Carefully read ALL of the reviews, both negative and positive.
Caveat Emptor (Buyer beware). Dissatisfied & unresolved since 2019. Pool is unfinished and is just a concrete shell – The matter is with our Lawyers and before the Court and am limited with what can be stated about our pool build. No swimming for our family. 1. Contract was signed in 2018 and it is now January 2025. 2. Pool is juat a concrete shell and has been that way since January 2019 3. Pool Fab and Ecozen are the same Company. 4. Read all reviews and do your due diligence.
Recent reviews
Seamless build of our dream pool – We built our pool with Pool Fab in 2022 and have been loving it since. The process of building was straight forward and the team were very easy to work with and brought our dream of having a family friendly pool come to fruition. We had a seamless build time and were swimming in the pool ready for summer. From start to finish the team were easy… Read more
to contact and responded to emails and phone calls promptly. We are very happy with the final result.
Thank you Pool Fab – We are so excited to have our beautiful new pool up and running! Using Pool Fab took away all the stress that seems to come inherently with building a pool. So, a big thank you to Sean, your team and the trades you used. A particular shout out to the super helpful Lucy. She went out of her way to support the smooth running of things and we really appreciated the extra effort. We would definitely recommend using Pool Fab
Thank you! – We first engage Poolfab as we were looking for a pool build that could handle everything for us. They exceed at meeting our expectations!! All the Poolfab team were a delight to deal with. Every trade that came to site were polite, professional and always answered any questions we had. 100% recommend using Poolfab for your project! Thank you Sean and Lucy for creating us a beautiful family pool to enjoy for many years to come!
A beautiful pool – We contracted Poolfab to build our pool at our holiday house whilst we were out of the state. Sean was very professional with the project management and keeping us updated on progress with photos. The pool was completed within our time frame before the school holidays. There were a couple of minor issues which were rectified quickly and professionally. Lucy was great to deal with too. Definitely recommend them.
We love our Poolfab Pool! – Absolutely love our Poolfab Pool! The whole team at Poolfab were efficient, professional and made the whole building process very smooth. Pool was built on time and to a budget. Sean and the Poolfab team brought our pool to life, from design to construction to the handover, we were informed at each stage. All the trades on site were respectful… Read more
and helpful.
The end result is beyond stunning and we are so happy we chose Poolfab. I strongly recommend if you wish to build a pool, look not further than Poolfab.
Technical build great result – We were looking for a pool builder for a particularly challenging site. Poolfab submitted a competitive and detailed quote that fulfilled all our expectations. Sean Lynch guided us through the job from start to finish. His knowledge and experience in design and technical construction put us at ease. The level of workmanship was high, the team… Read more
were professional and kept the site clean.
We are very happy with the end result and we now have a beautiful pool to enjoy with our family.
Dream Pool – We hired Poolfab to design and build our dream pool and it is everything we wanted. The team were professional and communicated with us through each stage of the build. Our pool was delivered on time and on budget. Quality construction highly recommend.
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Sensational attention to detail – The brief was a little tricky and took us 3 x meets with different so called experts, but once we met with Sean and their team we felt they listened. The job started a few days later than we wanted due to material delays out of their hands. But once started, they were fantastic, always kept me up to date and left the work area clean during the… Read more
job. The water feature they suggested was h to e showcase and the design was excellent. They are truly professional, all paperwork was right first go and they will be used on our next properly renovation in Spring.
Couldn’t fault poolfab – All questions answered always on time and an incredible build from start to finish. No task was to big or small we couldn’t be happier and highly recommend poolfab.
Pool Fab delivered in what they promised – When Sean came out to look at building a pool for us he really sold us on the vision of not just the pool but how to use the area around it. So we went ahead with Pool Fab. Our experience with all the trades used was very positive. You hear so many horror stories these days about tradies, but we encountered professional, dilligent, and good at… Read more
what they do tradesmen thruout the build. Sean kept us in the loop along with Lucy at every stage of the project, and we are very happy with the end result, a good looking well built pool.
Absolutely perfect! – The team at Poolfab did an amazing job from design to handover! Knowledgeable, professional, communication was constant and quality of work was beautiful! We love our pool and cannot wait to make many years of memories in it.
Terrible Experience – This project was a battle from start to finish. There were too many issues to list here, but the worst of them would have endangered my family. We have a 2+m retaining wall which drops straight down into the pool. This was entered into the plans as a "feature wall" and had not been engineered correctly. This was only picked up as an independent… Read more
engineer, who was concerned about their work, came out in his own time to have a look. We have no doubt this was deliberate, not an oversight by Poolfab as they had attempted to push the soil off the wall, leaving a small gap behind it.
Poolfab did a great job – Sean, Kat, Lucy & the Poolfab team run a tight ship. Wrangling contractors and trades to ensure a project gets over the line during one of the busiest and most expensive times to build there's been in a long time. We hit solid rock on my dig and were at one point discussing a semi out of ground pool. Sean convinced the excavation team to maneuver… Read more
a 5t excavator through a small gap which the driver did not want to do and managed to save the project, this was impressive as I already had a massive hole in the back yard at this point and there was no turning back.
As promised Poolfab had us swimming before the Xmas holidays.
So happy with our pool! – The guys and girls and PoolFab did an amazing job! Covid was hard for everyone but they communicated so well with the struggles for contractors and our pool looks amazing! Couldn’t be happier :)
Best decision we ever made – We wanted to thank the team at Poolfab for building us an amazing pool. The whole team was great from the start to finish, always answering our many questions. Sean the business owner was always available to have a chat and regularly dropping in to check the trades work. The project manager, Kat was on top of each stage and ensuring everything… Read more
was going to plan. It was a nice touch that Kat came to the handover to ensure we were 100% happy with everything and even cleaning up after the trades. The office lady was super helpful and did an amazing job scheduling each step of our pool build.
ONLY USE THIS COMPANY IF YOU NEED MORE STRESS !!! – We were sooo excited to be building our first pool, and decided that because we didn't need any more stress, we would engage a pool builder that would do everything for us from whoa to go. We did a lot of research, and went to Pool Fab's office in Kunda Park, which is beautiful, and has many awards on show. The web site shows beautiful pools, and… Read more
promises great communication and care for its customers. Product Review at that stage only had 1 or 2 negative reviews, which is normal for any product. We thought we had found a great company. In order to help the company get a good head start, we engaged Pool Fab in August of 2020 to draw up plans and hand in those plans to council, so that they could commence construction for us in 2021.
We were promised that construction could commence in April of 2021, but because of many and varied excuses by Pool Fab, we did not sign a contract until late April 2021. That should have been a warning to us!! No work was done in May, (more excuses from Pool Fab), and the pool dig was finally done in June. The bare dirt walls were sitting there for 3 weeks before the form work was done, when rain was forecast the next day. As a consequence of the forecast rain, all the walls of the pool started collapsing, and the neighbour's fence was also collapsing. Straight away, and in a panic, we contacted Pool Fab and sent them photos of the damage. They just said "don't worry, someone will fix it when they get there next time." No one came by for 3 weeks, and because of all the subsidence, Pool Fab had to bring in a truck to suck up all the dirt that had fallen into the floor of the pool, then had to hand dig everything that the truck could not suck up. They sent us an invoice for that for over ten thousand dollars - over and above the price already paid for excavation! The invoice included 17 hours of work that they couldn't account for!
The concrete spray finally occurred in August, then we had no one come by again until 6 weeks later in mid September, when the bricklayer came to install the block wall, which would have been installed incorrectly if we had not been there to correct their mistake.
So after 4 months of "work", and many more months of pre planning, we had a concrete shell and 2 block walls. Our contract gave Pool Fab 154 days to complete the pool, and it was nowhere near finished. We also had to project manage the pool ourselves, after having been promised a project manager in our contract.
By this time, we were so stressed by constantly chasing up Pool Fab via countless phone calls, emails and trips to the office, to even get this amount of work from them, that we decided to legally terminate our contract. We did this at considerable cost to us, but in order to avoid more stress, it was worth it.
Unfortunately, the stress caused by Pool Fab was not over. We decided to sub contract the completion of our pool, but being first time pool owners, we did not realise that in order for the council to sign off on a pool, they need a Form 16, which an engineer or pool certifier signs to say that the form work on the pool shell is up to standard. Pool Fab had their engineer sign off on this, but they refuse to hand it over to us. It is a common tactic that they use to blackmail pool owners that disagree with them over anything that they have done wrong. According to the QBCC, once a Form 16 has been signed, Pool Fab should hand over this form within 10 days, but as we were not informed of the importance of this form, we did not insist on them handing it over before we terminated our contract.
Yes, we have been to QBCC, the complaint has been with them since June 2022, but they have not handled the complaint as yet.
To anyone who is unfortunate enough to be dealing with Pool Fab already, PLEASE ask for this Form 16 (I think it may now be called Form 17) as soon as the engineer has signed off on it. Otherwise, if there is any disagreement between you, Pool Fab will not hand it over until you do as they ask, and pay any money they say that you owe them, however unreasonable.
If you have not signed a contract with Pool Fab - don't !!! RUN AWAY AS FAST AS YOU CAN !!!
Finally have the pool of our dreams! – Sean and the team at poolfabs are highly professional, and have delivered our pool to such an impeccable standard. Lucy specifically has gone above and beyond during the pool build to ensure that the construction of our pool was as smooth as possible. Lucy's communication during the build was extremely thorough, consistently following up with… Read more
3rd parties and keeping us in the loop with what's happening.
Overall im really happy with our build, well worth the wait.
- +4
For award winners they should hand them back – Well 12 weeks they waiting. They don't answer emails or calls. The only way i get any where was to go to there shop. The construction and project managers have both quit. Not the lady in the office. If now a project manager and she not know much about what goes on. ill be swimming in the pool the shel was not done to plan. Which they won't change… Read more
the coping tiles are all over the place as they said they had to follow the shell. Which is looks crappy. They forget pipes. Had to wait 16 weeks for them to do the plumbing so I could concrete around the pool. Now said they couldn't get the same grout as the tiles that where down with the used a different colour. And grouted the holes in the stone tiles in grey when there white and brown. There has been no pool fence around it. So I've had to keep 3 dogs on the other side of house. Which is 2m wide 16m long. It has been a long road. But the sound of it. Im not the only one going through this. So I would tell you all not to sign with this pool builder
Very happy with the communication and advice from PoolFab. Looking forward to seeing our pool project progress.
Loving our new pool! – Professional. Supportive throughout the build. Worked to schedule. Happy to recommend.
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