Reviewer Photos & Videos
Disastrous experience. Proceed with extreme caution!!
Disastrous experience and outcome. [name removed] walked away from finishing our pool to completion and left us with leaks, cracks in the concrete wall, leaking pipes, pool tiles popping out and 20 sharp steel rods poking out at extreme angles from the pool wall to try to stop the leaks. This pool cost us $150,000 and we have not had an email or phone call returned to us. If I treated my clients like they do, I would not sleep well at night. The worst possible customer service. If everything is going right then they’ll call you back. But as soo...n as their poor quality workmanship was evident, they didn’t want to know about us. If I could post photos here, people would be shocked at what they have done to our family. It’s been months of looking at their mess of a pool and I have finally got the energy to start the ball rolling with QBCC. Please be cautious about this company - [name removed] is not what he seems. Buyer beware!
Appalling to say the least
We spent 35K to get our concrete pool built on the Sunshine Coast. All was going well... I paid $800 to get a water truck in to get the pool fill quicker so we could finalise this part of our new home. Hmmmm hello leaking pool!!! Our site manager is amazing and come out straight away to try and find the leak, he was unable to do so, so I watched $800 worth of water leak into god knows where. Owner Gary arranged for a leak expert to come out... No show, so I phone the Warana office to advise they have not turned up. 10 mins later I had a call fr...om the owner claiming it was the leak company fault and will arrange someone to attend to find the leak. When I raised my concern about the money lost to fill the pool and that I believe as good will gesture they should be paying to have the water truck return to fill up the pool. The owner who is an arrogant and very rude person told me "Well I can ensure you that I will not be paying 800 bucks". I reminded him that under consumer law... states "no consumer should be out of pocket a significant amount of money". He simply ignored me and told me he will be filling the pool up out of my tap and will compensate me $170 which apparently that is all it costs to fill a 50,000 litre pool... I do beg to differ. We are still arguing over this which will result in QCAT proceedings. I was warned about this company and was also told do not pay the last invoice until everything is handed over.... How stupid of me, thought I'd do the right thing and give this company the benefit of the doubt. Should of trusted the rumors and the reviews from the start!!! I may even result to notifying QBCC. So long story short, off to court we go!! Everyone please DO NOT get your pool built with this man.
Pools By Design (Sunshine Coast)
Horrific. Continual arguments where they want extra payment. PBD wanted us to pay for their own design mistakes. We had to take them to the QBCC. Their warranty is worthless.
Question credibility on Craig’s review
We are stoked with Pools by Design. I would question the reason behind Craig’s poor review. The sales and construction process is professional and efficient.
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Know better, choose better.
Absolutely thrilled with my new pool by Pools by Design on the Sunshine Coast
I am a first pool owner. I had no idea what I wanted and a few quotes proved that. From sales to handover I was confident and extremely happy with the build, communication, hand over and follow up service. I use my pool every day and very happy I added solar heating and therape to it. Thrilled. Thanks Team I highly recommend you.
We had to engage the QBCC to get pools by design to complete our pool.
Worse still was their affiliated landscapers, Moonah Landscapes, who left us with crumbling retaining walls, puddles in our paving and damage to our house.
Great from start to finish
Building our pool was easy right from the design phase with Clinton through construction with Daz and handover with Darren. We are very happy with the result and would recommend
Non-existent After Sales Service
Whilst not criticising the product, the after sales service from this company is disgusting. Emails and phone calls regarding warranty and problems are a waste of time as they are totally ignored.
If this company put the same effort into their after market service as their demands for progressive construction payments, they would lead the field.
Questions & Answers
Dealing with Pools by Design (PBD) Sunshine Coast was a horrific experience. They continually messed us about: They often did not turn up when they said they would; (2) They wanted us to pay for their own design mistakes, (3) They continually wanted extra payment, (4) They were very late in completing. (5) Had to take them to QBCC, (6) their warranty and guarantee is worthless, they simply do not reply. Avoid them if possible.
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