Reviewer Photos & Videos
Does not retract all the way
The connectors and hose are fine but the retraction system is absolute garbage. I’ve unwound and rewound countless time trying various methods, slow, fast but nothing stops this real from winding so that the whole hose does retract. The 12m system I have works well but the 30m seems just to be too much hose for the drum. Often is stuck getting out.
Purchased in February 2021 at Bunnings Warehouse Retail Stores for $199.00.
Not good quality from Pope.
The rewinder got stuck from new ,returned it and got a new one,used it for 1 year,it works but the moving rewind bar always jams on the slightest angle.
Sorry south australia Pope garden company not good enough.
Purchased in September 2019 at Bunnings Warehouse Retail Stores.
Pope quality has deteriorated over the years to become cheap garbage. Connector failed and hose split after a month. Absolute rubbish avoid and buy a different brand. Customer service completely uninterested in helping.
Poor sales trick and poor product
We selected the 30-meter retractable hose from Bunnings - one reason was that the sales blurb said there was a cover for the 'body' included in the deal. I had this product installed and then tried to put on the cover but it did not fit. I found out reading the fine print that this was a cover for a 20-meter hose. Totally foxed as to why they would give you a 20-meter hose cover when you are buying a 30-meter hose!
I sent an email to Bunnings and got a call back the next day (Sunday). They offered to check with Pope and get back to me. A few da...
Purchased in November 2020 at Bunnings Warehouse for $189.00.
Boy, how disappointed I am
Half a year haven't passed and a gun and both connectors have failed. The gun sprung multiple leaks around the assembly seams and connectors broke the little plastic teeth (for a lack of better word) that hold them onto a 12mm adaptor. What a rubbish quality. I now wonder how long will the reel itself last, something tells me I'll be shopping for a new one pretty soon.
Purchased in March 2020 at Bunnings Warehouse for $180.00.
Product worked perfectly for 2.5years
Auto Wind Hose Reel 30m is convenient to use and I would recommend it. However, after 2.5 years the retractable mechanism jammed yesterday and the product is now out of warranty. I will replace it as the $195 cost over two years is acceptable to me.
Purchased in September 2017 at Bunnings for $195.00.
Pope retractable hose failed - purchased from Bunnings!
I purchased 2 retractable POPE hose reels for my brand new home in 2015. The hoses have deteriorated on both, one has an issue with the retractable mechanism and both units have decayed from UV light, plastic housing looks terrible. I don't have the receipt and it's now time to replace, and not something I want to have to do as these units are quite expensive. Buyer beware!
Purchased in November 2015.
Unable to retract
Bought this Pope retractable house around 2 years plus. Recently some mechanism inside failed totally and now unable the retract. Receipt i cant find probably thrown away in box. The whole item is not cheap by any means and i expected it to last much longer as it is under a roof and protected from the external. Wrote in to pope, but nothing they can help. In short, total waste of money.
Purchased in June 2017 at Bunnings Warehouse.
I purchased a 20m retractable garden hose. It has failed in so many ways. Extremely difficult to pull out hose, does not completely retract (leaves out 5m of hose. The entire hose has become soft and sticky with several fractures and kinks very easily and the locking mechanism no longer works. A dismal disappointment. The retailer is not the least bit interested!
Purchased in February 2018 at Mitre 10 for $179.00.
Does exactly what it says on the pack
I love this product. Was so easy to install and it goes everywhere with ease. I use it to water in my back yard and it goes over the gate to water the front garden too - I don't have a tap out the front yet so this has been a God send. I've had it over two years and pretty much use it 2 - 3 days a week, it's still as good as new.
Purchased in December 2017 at Bunnings Warehouse for $179.00.
Pope 30 metre Retractable Hose Reel
Excellent product, easy to install and use. Hose easy to pull out and very easy to retract back. It was a Xmas gift. I am a senior person and it has made my life a lot simpler to water garden. Would definitely recommend this product to people of all ages.
Expensive but low quality
I wish I’d read these reviews before I bought it. This is an expensive product. It looks great in the box and promised a quality, kink-free hose.
That’s not what you get. It’s heavy, difficult to install (a nightmare with a small shifting spanner, tightening screws up into a tiny gap that might just fit a socket wrench if you’re lucky and if you have one) and the hose started flattening out and kinking the first time I pulled out more than 3 metres of it.
The hose is very poor quality and it’s obvious it won’t last long. I’ve had it 1 week an...d it’s already not retracting smoothly, even though I’m very gentle and careful with it. The last one I bought (different brand) cost a third as much and lasted over 10 years. I’ll be lucky if this one lasts a year. EDIT: watched your video. Like I said, it might be okay if you’ve got a socket set. I didn’t see that mentioned anywhere on the box.
Purchased in January 2019 at Bunnings for $179.00.
Does not do what it promises
Bought this hose at Bunnings for my elderly mum.
We chose Pope because we thought it was a great brand.
She has had it for 4 days.
Hose doesn't retract all the way, leaving about 1.5m hanging out.
It sometimes gets stuck and won't pull out any further than 5m.
Hose connection to the tap leaked straight away.
It takes a lot of encouragement to retract at all.
Maybe we just got a lemon.
It took a long time to fit it onto the brickwork and now we'll have to return it.
Very disappointed as we paid over $110 for the system.
Not fit for purpose!
Bought this for a pensioner friend! First one had major defect on the mechanism, locking on pull out and not retracting properly. Took it back and it was replaced. Second one worked ok, with minor glitches in the locking on pull out, but after around 8 months all the water gushes out of the bottom of the reel with none coming out of the hose!
Compared To Gardenline Automatic Retractable Hose Reel
This is a comparison review of the Gardenline Retractable Hose and Pope’s Automatic Retractable Hose Reel. I will place this review under both products but with different star ratings and places of purchase.
I bought both within a month of each other and have now owned them for around two years.
Which is the best? The Gardenline. It is easy to use, pulling out the hose doesn’t require much strength and retracting it is automatic (and fast!). The hose itself is on the lower quality end but it doesn’t kink. I also found installing the hou...sing onto brickwork simple. The Gardenline is also considerably less expensive compared to the Pope. Now for the Pope. It is mission to get it out. I hate it. There is no way a little kid or old person would be able to get this hose out. It requires a lot of strength and effort. And the hose is terrible quality. I remember the salesman at Bunnings telling me the hose is low quality but it doesn’t need to be top quality because it’s housed. But that doesn’t stop it from kinking all the time! Retracting it is meant to be automatic, but it needs help as it slowly reels itself back in. It was also harder to install on brickwork.
Questions & Answers
I have the 30 metre retractable hose reel.Can I replace the hose?
You may have to ask Pope or Bunnings. My hose was still in great condition after 4 years but the retractable mechanism failed.
Unfortunately you can't replace the hose. I'm assuming it's the hose that is damaged? If so, you can get a replacement from the place of purchase if it's still under warranty and you still have a receipt or proof of purchase (if you purchased on a credit or debit card then your bank statement will suffice). There's a 3 year guarantee on hose reel, mechanism and components and a 10 year guarantee on hose.
The Pope Team
absolutely crap product. I spend more time trying to get the stupid thing to retract. Should have just brought a hook. Why won't it retract?
I'm sorry that you are having issues retracting the Auto Wind Hose Reel.
There may be a couple of things you can try to make it retract fully. Can you make sure that all the water has come out of the hose while retracting? You can do this by keeping your hand on the trigger of the spray gun while retracting, You can also try giving the hose a gentle tug to retract it.
If neither of these options work, please call our Customer Service team as they may able to advice you further. You can call them in 1300 134 880, Monday - Friday from 8.00am to 5.00pm CST.
The Pope Team
I have been trying to get it right for over 3 weeks. It just jams with 2 or 3 metres still left. I fully pull it out but it still either stops retracting or just jams. I really want my money back. I had a hoselink system in my previous house and it worked well. I have brought a hoselink now because I just want something that works without all the fuss
Thank you for your reply. If you still have your receipt or proof of purchase, then you are entitled to a full refund from the place of purchase.
The Pope Team
Hose pulled to the maximum but retraction not working. What to do?
Get an answer from our members and Pope representatives
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