Powerclub

Powerclub

Powerclub
1.5

13 reviews

PositivevsNegative
15% · 211 · 85%

Transparency
2.1
Customer Service
2.5
Rates and Fees
2.1
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Reviews

13 reviews
baelwazni
baelwazniGreater Melbourne (Inner), VIC3 posts
 

Shifty Retailer

Misleading with hidden cost that they diduct from your power bank balance. They do not abide by contact charges rates as the rates increases every time without any reason. It costs me double than my previous retailer. Your are always the looser.!!! Show details
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iamagirl1969
iamagirl1969South Australia121 posts
  Verified
Chris
ChrisVictoria9 posts
 

Power Bank is a total rip off

The hidden costs of the Power Club Power Bank and club membership is a sneaky way of getting additional revenue from its customers. Don't even bother. Go elsewhere. There are plenty of other retailers that are more transparent. Show details
Transparency
Customer Service
keep on top of it
keep on top of it
 
Transparency
Customer Service
Rates and Fees
Mike Rooney
Mike Rooney
  Verified

Horrible! Avoid at all costs

highly misleading offering and they quickly increased my costs so significantly that it doubled my bills. Response from customer service was if you don’t like it leave, so I have Show details
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Kaye
KayeMelbourne Victoria3 posts
 
Transparency
Customer Service
Rates and Fees
Branko T.
Branko T.Central Highlands and Goldfields, VIC
 
Transparency
Customer Service
Rates and Fees
Plank
PlankGreater Melbourne (Metropolitan), VIC11 posts
  Verified

This provider was nice at first, then become who they truly are!

I was with them for over 12 months through Energy Compare. At first, they were really nice and the rate was really good. 3 months ago, they changed their rate drastically and charged my powerbank from over $180 to below $30. Unimaginably, $39 annual fee + $150/ 3 months (so approx. $50 more per month) + significantly higher rate than other normal providers. You should definitely avoid this type of greedy provider.  Show details
Luis Sebastian
Luis SebastianGreater Melbourne (Inner), VIC
 

Powerclub kicked me out

The rates are good, but to say the service is subpar would be an understatement. I could not log in to my client portal so I filed a complaint, after a month and a half of convoluted communication, I realized my account had been closed at the EOFY. The weird part is that I never requested a closure for my account and they just did unilaterally. I am truly baffled, now I'm just hoping the refund my Powerbank's balance. Show details
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Des
DesSouth East Queensland, QLD
 

Buyer BEWARE -

PowerClub initially sounded great. I was with them for 12 months and during this time my Powerbank balance grew by 1.5% (At least it was not negative) However over the following 3 months my original $800 plus another $1125 was consumed by spikes in wholesale prices. In addition they double charged me when they changed their billing system and I am still awaiting a resolution. Obviously I have left them, never to return.

Buyer Beware
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Murray Case
Murray CaseGreater Melbourne (Metropolitan), VIC8 posts
 

Beware the wholesale PowerClub PowerBank potential losses

PowerClub initially sounded great then reality set it. Doesn't take much for the wholesale electricity price to spike and drain your PowerBank balance down a very black hole. This happened recently to me, over only 3 months my PowerBank balance dropped from $120 to $28, I couldn't wait to get away, if you also factor in the annual subscription fee of $39 I lost $131 in the 3 months I was with them, that's $43.66 a month! Beware the risk. Show details
Transparency
Customer Service
Rates and Fees
Alan Barrow
Alan BarrowGreater Melbourne (Metropolitan), VIC11 posts
 
Transparency
Customer Service
Rates and Fees
claireobeythekitty
claireobeythekittyCentral, SA17 posts
  Verified

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