Premier Trampolines 10ft

Outstanding Trampoline – Outstanding customer and after-sale service! The trampoline arrived in time for my Son's 5th Birthday, Very well build, the instructions were simple to follow, and it included everything needed to assemble the trampoline. My son should have it for many years. Well done. Show details

Fabulous customer service – Our trampoline was delivered within 48 hours. I had a couple of queries afterwards which were addressed immediately - very impressive and friendly customer service. Couldn’t ask for more! Our grandchildren are thrilled.  Show details

Fantastic trampoline – Fantastic trampoline- besides sleeping, it has been in constant use by Ms 6. We decided to pay for installation and I'm so glad we did. It's saved our sanity. Fantastic product  Show details

One Very happy Boy ! – Fantastic trampoline! Purchased the 10ft (with basketball ring) as a Birthday gift for our 4yr old son. He absolutely loves it. Installation was very quick, friendly and professional. Great quality and very safe! Definitely recommend.  Show details

Perfect – I bought this 10ft for my kids who are 5 and 3 years old. I dealt with Sue and I had my product in days. Set it up myself was easy and 1 year later it still looks new and the kids have endless fun! Show details

What a great safe product – This is a great product. My 6 year old granddaughter is very happy with it. No issues assembling it as the instructions are very clear. Premier Trampolines are helpful, very responsive and professional. Thank you Show details

Perfect gift – We bought this trampoline about a month ago as a Christmas present for our grandchildren . Today was the first time they all came over and I couldn’t help noticing that the adults were more excited then the children. What a wonderful way to bring the family together and I’m sure there will be lots of great memories. Thank you for your great service . Have a wonderful New year . Show details

Excellent customer service – Top quality materials that will last much longer than cheaper versions. The team at Premier Trampolines were extremely helpful, and did everything to ensure my trampoline was ready for my daughters birthday party. Lovely to know they are a small business that take pride in customer service. Show details

Should have bought it sooner! – Fast delivery, easy to erect and the kids are having a ball. My nearly 4yr grandson was so excited it was well worth the purchase. Miss 18 months is now trying to jump with him. This was for Christmas but we needed them to expend some energy now as they are very active kids. Show details

Excellent service – Andrew was very helpful the customer service was awesome my boys lost their brother and father recently and I've not seen them smile since they are so excited thank you so much!! Highly recommend these guys they go out of their way!! Show details

Awesome trampoline and awesome service – We purchased a trampoline from these guys, Andrew was so helpful and answered all our questions the kids love it and get plenty of fun times on the trampoline I would highly recommend these guys to all our friends and family Show details

Buy one ASAP – Best trampoline ever bought, great for the family. Bought it online without any hassle, the online customer service was exceptional and received a great bundle deal in the process. The quality of the trampoline is just as amazing and it is clear to say that it was built to last. Thanks guys!

Early Birthday present – We had been looking for trampolines for a couple of months. We were unsure on brands and quality. We saw the display at Ballarat Caravan show. We were impressed with the after sale service offered. The long warranty period. The product quality. And of course the expert product knowledge and great customer service offered by Andrew and Sue. We… Read more

bought it yesterday, assembled it today. No issues at all. Easy to follow instructions. Our hardest job was finding the best spot to put it. All our kids have had hours of joy already. And we are looking forward to many years of bouncy fun.

Excellent customer service – Very impressed with the service from order to delivery - the item was delivered next day , a week before Xmas ! Sue was easy to deal with and handled all my questions with ease. Hoping the assembly service will be just as great! Would highly recommend this company !

Great service fast shipping – I've spoken to 3 people at Premier trampolines due to a mistake on our end. Even though it wasn't their issue they have gone above and beyond to help me out. They all have been super helpful and I would highly recommend this company to anyone who will listen. Even with the Christmas rush they have managed to get our 2nd trampoline out to us with little stress.

great hassle free service. great price and solid trampoline – Excellent 10ft premier trampoline. It was very easy to assemble and the delivery was super quick. The trampoline has great bounce and has a very strong frame. Also very handy that if I ever need replacement parts because of the crazy kids I can get them easily from here. The staff were very friendly and very helpful. Wouldn't hesitate to buy from these guys again. definitely recommend

Good trampoline but difficult process – Bought a trampoline for my daughter as a Christmas present based on some feedback I had about Premier Trampolines. Pricing was good and the fact that it was a local company was also beneficial. I can't complain about the trampoline quality, it has been excellent so far and my daughter is really enjoying it. Where the process was a let down was… Read more

in first the ordering and contact. There was high demand and the company responded by pushing the drop it on your doorstep delivery option and waiving the rights numerous times. I get that deliveries were challenging in the lead up to Christmas due to the number of orders but the answer is not to keep pushing the onus of responsibility onto the customer but rather change your delivery approach and relationship with your delivery contractor. Once they realised I wasn't going to accept this and wanted to know a more exact delivery time they were more positive with the communication and did a good job of keeping in touch regarding a delivery time so I could be there to receive it.

The next challenge was the building of the trampoline, the machining of the parts wasn't as accurate as it should have been which made the assembly challenging but what made it worse was the absolutely terrible instructions that came with it. I have seen some bad instructions in my time but these were by far and away the worst, for example screws were included to secure components of the trampoline together but absolutely no mention of screws anywhere in the instructions! Another section was written in very poor English. So the very poor instructions and manufacturing tolerances made for a difficult assembly. The tolerances on the components I can understand and sometimes you get what you pay for but poor instructions I just can't accept. That is straight out a lack of customer service strategy and a very simple fix. It's taking the time to resolve things like this which can make a world of difference.

So in summary the trampoline quality appears good and am happy so far with the product but the assembly was far harder than it needed to be. Bear this in mind when your looking to purchase a trampoline. I can't be the only one who has gone through this so if somebody from Premier trampolines is aware of this issue....please please please write your own instructions and provide them rather than rely on the manufacturers (made in China by the looks of it) instructions and it could easily be a 5 star review.

Simply amazing – Wow, I've never received a delivery so quick in all the time I've been online shopping. Thank you. I was dreading putting the tramp together, but to my surprise it was so simple. My 65 yr old mother and myself was all it took. The hardest part was trying to screw the anchors into the ground.l, haha. I am absolutely over the moon with the 10ft jump… Read more

tramp. Such amazing value. I will definitely recommend you guys to everyone I know. Thanks again for the super fast delivery and amazing product.

so happy with trampoline – so happy with the trampoline and my kids absolutely love it. The trampoline is so strongly built I know my kids are safe whenever they go on it as the poles mat and net are built to last and of the highest quality. I couldn't believe how quickly the trampoline was delivered when we ordered it and the customer service was very friendly and they couldn't do enough for us. I have recommended this trampoline to all my friends.

Excellent Product – Very happy with the product, after almost a year it is in excellent condition, no damage or wear. Would definitely recommend to others. After comparing prices of various trampolines on the market, this product was far more affordable and excellent quality. As well as the great product, I was provided with great customer service and staff were able to deliver and install the trampoline in a short amount of time. Very happy!

Great product after 12 months use – Trampoline is strong and still has a great bounce. We have snow and winds during winter, the padding surrounds still colourful and no cracks. The zipper broke not long ago and premier quickly replaced. Was easy to deal with. its a shame more people don't support small business like premier with good reviews when deserved rather than saying nothing when all is good. kids love trampoline and would recommend.

Poor workmanship- won't honour their warranty – Purchased a 10ft jump trampoline and thought it was a bargain. Set up was easy and so far so good. Untill.... a windy day bent the upright poles... that's right... bent 4 of them. The trampoline did not blow over nor did anything hit it... they just bent! The trampoline was 2 weeks old and Premier refused to replace under warranty. Instead they… Read more

made me pay for replacement poles.... guess what? the replacement poles were thicker! Why even suggest thicker poles if you stand by your product?

In an issue that was clearly a structural problem they put all the onus on the consumer. Instead of backing their product and making the customer happy they would rather get bad feedback.

I'm very concerned that the safety of this trampoline in its entirety should be doubted.

IGNORE the warranty, because they will not honour it!

disapponted – I purchased a spring-less trampoline a few years ago off the internet, which they erected for me as a Christmas present and straight away the kids complained because it has no bounce on it, its like jumping on a very hard mattress, hence it has never been used and has gotten worse over time and now has no bounce at all, I will try to contact the… Read more

company to see if it can be tightened but I don't like my chances, because of the way it is made. My advice, try before you buy.

Great company – The 10 ft spring trampoline is excellent value for money. It is very sturdy yet super compact and suited the space that I had available. It looks very nice and fits into my courtyard perfectly. We've had it for 2 and half years and I cannot fault it. I looked at quite a few 8-10ft trampolines but this one was my final choice and we are very happy . Thanks heaps to the team at Premier trampolines Great product

Excellent trampoline ! – This was a Christmas present for my 2.5 year old son. Was purchased a 10ft trampoline easily - the lady at Premier Trampolines was very friendly and made the ordering easy and it was delivered within a few days. My sons is having an excellent time and using it every day. You can tell it's very well made and was easy enough to put together. Well made and lots of fun for my son.

Great product – We purchased the Premier 10 foot trampoline and it was such an easy process. The team at Premier Trampolines explained the best unit for our needs and they looked after each part of the process from order/shipping right through to the assembly and installation.All we had to do was let the kids go for it!! Value for money, well made.  Show reply