PremiumMobile

Rubbish company - they continually take your money. I had two plans for kids o clock watches. These watches haven’t worked in almost 12 months. I have tried countless times to cancel the subscription and the website wouldn’t let me. They sent a renewal email two days ago and again I tried to get on and cancel - couldn’t do it - I emailed them with… Read more

no response. Then they’ve automatically charged me the $150 to renew. I emailed them immediately asking for a refund - this email they responded to telling me it was too late and no money is going to be refunded and to press this link to cancel - too little too late - p*ssed off.

Really bad customer service. I’m trying to activate 2 SIM cards for our kids watch from KidsOClock. Only one was activated when I requested for two. I’ve been following up for 4 straight days now and still no result. I was told they will escalate this and when I follow up the following day they ask which SIM card was not activated? Really? … Read more

What they have escalated then?

Worst service I can remember from a telecom company.

If you have other option don’t go with them.

I agree with all the reviews here. Have been trying for weeks to cancel my son's Kids O'Clock service by email with no response, and no phone number to call for support, terrible service! Something I have just discovered is that the view of the My Services page on the Premium Mobile website is different when you log in on a laptop compared to on a… Read more

mobile phone. On my laptop I could see a Disable Auto Recharge button next to the phone number to stop future payments. On a mobile phone you need to click on the + sign next to the phone number to see the boxes for Recharge OR View Usage and Disable Auto Recharge.

Terrible experience - no warnings that renewal was imminent. Just a charge to credit card – Do not use them - customer service is hopeless. Now being charged for 2x sims that we cancelled. Contacted customer service for refund and were told that the transactions cannot be reversed. Show details

No Response, No SIM – I ordered a SIM card over a month ago, and it still hasn't arrived. After emailing and messaging the company, I have not received any response. I also tried using the live chat for support, but I didn’t get any answers there either; it seemed to disconnect unexpectedly.

Horrible – Absolutely horrible support team, can’t speak to someone over the phone and all through messages,very frustrating tried to cancelled and didn’t work now got charged again and won’t give me a simple refund,asked for someone to call me and they said we don’t have that option atm but can clearly speak to me in a message,absolutely joke of a company Show details

Impossible to cancel – I started a 6-monthly pre-paid plan for the kids o'clock watch. I cannot recommend this service. The service is automatically set-up to auto renew payment. Like many others I have tried to cancel for over six months. Instructions on the website to cancel payment are impossible to follow. The company does not respond to the webform contact. I sent… Read more

in writing via webform to cancel the service which was ignored. I finally replied to the renewal email, and got a response that refused to cancel the service and provided (slightly better) instructions to turn off auto renewal. The 'customer service' from Jayden was downright rude. I have complained about these shady practices to TIO.

Can not cancel contract – I signed up for a prepaid plan as part of setting up a KidsOClock watch. Now that the service is no longer required (watch isn't user friendly and child finds texting too difficult with the user interface), we want to cancel our phone plan. I have tried the live chat twice, used the contact us form on the premiummobile.com.au website and also… Read more

replied directly to the monthly charge email to cancel the account, but there is no response from the company. At this rate I will have to contact my credit card company to prevent future payments.

Can't cancel sim plan, no contact from vendor, formal complaint made to TIO – It seems Kids O'Clock run a separate business or have some affiliation with a company called PremiumMobile. When you sign up for a Kids OClock sim plan, you get put on a PremiumMobile.com.au sim subscription and are given access to a PremiumMobile.com.au website portal which shows your phone service. This company is the registered telephony… Read more

carrier. There is no contact number for this company simply a website form which you must submit. Since the online portal that PremiumMobile has built has every service available except cancelling (funny that), we submitted the form requesting cancellation of our month to month non-contractual product. Long story short, we've had no reply in over a week and the service is set to direct debit again. As a result, we have lodged a formal complaint with the TIO.

Terrible – Web interface is terrible, full of bugs, barely usable. Customer support is random, they barely speak English. We bought this plan with kids o clock watch. I guess our personal data is already sold on black market by now. Don't trust them at all. Can find similarly priced plans elsewhere. Show details