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Princess Cruises Sun Princess

Princess Cruises Sun Princess

3.1 from 67 reviews

See the Best Cruises in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
19
4 star
10
3 star
13
2 star
9
1 star
16

winkey

winkeySydney Surrounds, NSW

Stinks, overcrowded and bad food couldn't get worse

published
Value for Money
Transparency
Travelling Party Adults
Booked Through: Third Party
Cruise Experience
Entertainment
Rooms
Food
Staff
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caine

caineSydney, NSW

  • 3 reviews
  • 9 likes

Retire this ship

published

10 night cruise Sydney to North Queensland. Due to plumbling problems, had to use public facilities on the ship for the first four days. Rather than take responsibility for the issue, staff tried to blame us. More like a backpacker experience than an upmarket cruise. Food was excellent but nothing you dont get on Royal Caribbean. Will never cruise Princess again. 22/05...UPDATE. Have been contacted by customer liaison, very apologetic and keen to please. Have recieved a sizable discount to try another cruise with them. It takes a while, but really good customer assistance from head office. Made us feel justified with our complaint, Ill let you know how the next one goes.

Value for Money
Trip Length10 days
Travelling Party Adults
Booked Through: Third Party
Cruise Experience
Entertainment
Rooms
Food
Staff
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Gayle H

Gayle HSydney Surrounds, NSW

Fantastic all round

published

The trip was wonderful. The only negative for us was the prices of alcoholic drinks. The staff were incredibly efficient and friendly and more than willing to oblige with any request. Couldn't fault them. Particular praise must go to Franky Panca and Elvison Silva (drink waiters in 'Crooners' and Mauro Monteza (?) and Indra Budi (in Regency Restaurant). They were all incredible.

Value for Money
Travelling Party Seniors
Booked Through: Third Party
Cruise Experience
Entertainment
Rooms
Food
Staff
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Mack

Mack

  • 2 reviews

Sewer smell and rust

published
Travelling Party Adults
Cruise Experience
Entertainment
Rooms
Food
Staff

Sun Princess - only for the rich now

published
Trip Length14 days
Travelling Party Adults

C. McLaughlin

C. McLaughlinSydney Surrounds, NSW

  • 8 reviews
  • 19 likes

Sun Princess has really gone down hill.

published

Jumbuck - you said it all to perfection and covered all I would have said!! We were very disappointed in our last Cruise ( left on 16th Dec. to Tasmania). We always enjoyed a few drinks at the Atrium Bar on other Cruises, but at $15 per glass of wine, we just refused to be ripped off, and just drank whatever we brought on board. Food was disgusting after the first few days, and those pesky photographers, or someone flogging some promotion everywhere you went .Entertainment was crap. Definately our last time with Princess Lines.


Stuart

StuartSydney

  • 14 reviews
  • 12 likes

Rain, rain & more rain.

published

Pam

Pam

  • 4 reviews
  • 3 likes
  • Verified customer

Not for disabled people

published
Tracie O

Tracie OMelbourne, Victoria

Titanic's in better shape

published
BFC

BFCPerth, WA

  • 6 reviews
  • 9 likes

This ship would serve tourism far better as a dive wreck than a cruise liner. It is now well past it

published

Trish

TrishHunter Region, NSW

  • 8 reviews
  • 2 likes

The Sun Princess needs to "Come Back New" .

published

Rudi

RudiBurleigh Waters

  • 6 reviews
  • 2 likes

Wonderful

published

Everything from checking in at the Departure point to leaving this ship was very professional in every way. Rooms were clean & the bed was so comfy. The food was amazing - so many choices & different everyday. First class entertainment too.


Zoe

ZoeAdelaide

  • 7 reviews
  • 1 like

Amazing

published

Best cruise line ever, food was amazing and so many choices. The bed was serious the most comfortable bed I've slept on I wish I could bring it home. 5 star treatment.


Don’t pay a waiting list deposit!!

published

Went on waiting list and had to pay a $200 deposit. The money was taken from our credit card at a click of a button.
The cruise was full and we did not get on.

One week later 2 emails and 2 phone calls and still have not got our money back!!

Princess logo "come back annoying"

published

from the get-go this was a terrible trip - 7 hours late leaving - boat arrived in Burnie too late for a day ashore - my cabin mate went down with the gastro but they left me in the cabin with her for two days - food was very ordinary - if you wanted a decent coffee you had to buy a $36 card - we left Hobart 3 hours early almost stranding my sister who was up the Dewent River - cost her $100 to get back to the ship in time - they gave the wrong time for leaving the boat in Sydney and then lost our bags! Not happy Jan!

Janet

Janet

  • 2 reviews
  • 1 like

1st time cruise, can't wait for the next 1

published

We did the Brisbane to Great Barrier reef 2017.
We booked thru Figtree Travel, and it was great.
All of our expectations where meet and went beyond.
The accommodation and Amenities were great. And as for the dining on board, if was fantastic, such a range to choose from.
As soon as we got back, we booked our next cruise on the Sea Princess.
We will be cursing with the Princess line all the time, as they are brilliant.


Diane

DianeSydney

Beyond our expectations

published

veronica.dix

veronica.dixAU

  • 4 reviews
  • 3 likes

Wonderful cruise but lacked "Pizzazz" PNG September 2017

published

Ross

Ross

  • 6 reviews
  • 2 likes

11 day cruise to PNG

published

Toinette

ToinetteGympie

  • 2 reviews
  • 2 likes

Amazing staff

published

My friend and I had just boarded the ship, when she became very ill. The staff responded quickly and after the medical staff checked her out, she was soon placed in an ambulance on her way to a Brisbane hospital. The security staff looked after me while I waited for family. I cannot speak highly enough of the kindness and efficiency of the crew and staff. Thankyou Princess from the bottom of my heart.


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Questions & Answers

Ness L

Ness Lasked

Does sun princess still have happy hour?

3 answers
CraigyB
CraigyB

Hi Ness, Did you mean the Sea Princess? as this is ship we went on. If you did then no. They didn't advertise it and all of the bars we went to there was no sign of a happy hour, cheers Craig

C. McLaughlin
C. McLaughlin

Neither the Sun nor the Sea Princess have a happy hour anymore. Just another one of the pleasures they stopped

Ness L
Ness L

Thankyou I did mean sun princess shame is there a way to pay six back of beers before sailing and we’re you able to take a bottle of wine on ?


Vicky

Vickyasked

We have a hold until 14/11/19 on a Sun Princess cruise departing in October.
Our booking detail has in small print 'Queen Bed Will BE Against Wallbeds NO Convert IF Uppers Use'.
What does this mean?? Anyone know who can let me know before I have to pay. Thanks

2 answers
C. McLaughlin
C. McLaughlin

Sorry, have no idea what that one means!! Usually you can have the double/queen bed converted into two singles if required, but don't know what "Uppers" are

Simon
Simon

It means you must use the bed as a queen and not split it into two single beds if you happen to have a third person staying in the cabin. Ie: fine to stay as a queen or have it reconfigured into two separate beds if there's just two people, but if you need to accommodate a third person in the cabin in an upper bed (pull down from wall/ceiling), then you have no choice but to leave the main bed as a queen and snuggle with your cabin mate

**Just re-read - it might actually mean the other way around. Best just to give them a call and ask


Penelly

Penellyasked

Doing the 35 day Hawaii etc next year in Sun Princess. Is there still a happy hour?

1 answer
C. McLaughlin
C. McLaughlin

No happy on the Sun Princess anymore. Alcohol very expensive at $15 per glass of wine and the cheapest bottle was $55 - no Australian wine advertised on Alcohol menu at any of the bars and only one Aussie brand is available if requested. All other wines are either from Spain or Brazil I was told. Most Passengers on board for the Tasmania trip leaving Dec. 16 2018 were not happy with these prices.


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