Professional Freight Services

Stealing, missing items but no insurance, price different to quote with staff, unprofessional – Omg now I am angry, firstly I have got my boxes returned to Perth from Melbourne, charge me 495$ for return, only 483-490$(Price were different, I quote three times, everytime same information) to Hong Kong, Strange company, isn’t it? Then the box was return, something was missing, of course he said nothing was opened, who knows? A company that… Read more

charge me different price. A company that STEAL. A company with very GOOD and PATIENT customers service. If you looking for this kind of service. Use PFS! No insurance cover too, they never tell you to buy insurance.

Do not use for freight between Australia and Europe – We used Professional Freight Services (PFS) to ship our personal effects from Australia to Europe. PFS was initially very professional and helpful. Items were collected and we received photographs of them packed up on pallets and sealed in plastic and taped with fragile markings. However, the ships departure date was delayed by nearly two weeks… Read more

and that meant delayed arrival in France. Then when we reached France we ran into trouble. We'd been told by PFS (Eddie) that we could expect port/release fees of between $500-1,000. The receiving agent wanted 1600 euros of which more than 700 euro was firstly claimed as "port fees". Then, after lengthy emails and discussions with an interpreter, we were told the shipper (Globelink, who is the shipper PFS passed our goods to without our knowledge) made the agent pay a fee to gain the freight business and they were passing this cost onto us. We were essentially held to ransom, as if we didn't pay whatever they demanded our goods would not be released to us. When we encountered this difficulty with the receiving agent and their fees we contacted PFS who were initially sympathetic and agreed we should not have to pay the amounts that were over and above the normal port arrival fees, but then they washed their hands of it blaming Globelink and the receiving agent and claiming there was nothing they could do. The receiving agent told us that charging the customer for their cost of business was common practice in the international freight business, and that PFS would be well aware of it.

Further problems ensued when we finally unpacked our goods and a lot had been badly crushed, dented and scratched, including a washing machine. Several pieces that can't be replaced and which were very sturdily wrapped and marked fragile, were broken. Clearly our pallets had very heavy things put on top of them despite the fragile packaging. Added to that the insurance policy PFS arranged for our goods expired well before their ship arrived in port so by the time we actually got our goods and started unpacking them it was far too late to claim. We have since heard that friends who we recommended to use PFS to Bali, on the basis of our initial dealings with them (before the ship left port), had a similar experience and paid a high price to have their goods released. In all a very bad experience and we would not recommend them PFS or Globelink.

Overcharged, took no responsibility, delayed, ineffective insurance