Worst service ever look elsewhere. Rushed job - stains still there might as well gone and had a good meal out some where other than waste my money with them. Highly discourage anyone using them. Never turned up as I had to chase them. They then told me there machine broke down but never bothered to call me. Rang up the next day with half hour notice and did a rubbish job. Rang them to tell them I was not happy with the job they said they would call back but never bothered even calling me back so much for there policy if your not happy let them know & they will fix it. Not worth the effort. DO NOT USE THEM!!
I was told AM or PM when booking asked if I could be first as I had medical appt later. They said they would ask the carpet cleaner if I could be first at 7.30AM. 10AM arrived no carpet cleaner, phoned them and they said it would 11.30 to 12pm he arrived at 12.20. He told me I was the only job in the morning so go figure!!!. Also I was told when he arrived I would have the option of steam or dry cleaning, he only turned up with the steam cleaner, go figure!!. In the brochure it says 2 hours for drying the carpet cleaner man said 5-6 hours a...nd he was right, go figure!!. I had a carpet cleaning business and I could get it down to within 30mins of scheduled time these people took 5 hours, go figure!! The job itself was ok but no bether or worse than anyone else. He only used the prespray for all stains and did not have specialised stain remover which any decent carpet cleaning firm would have, instead he just said " I tried to get it out with the prespray and it wouldn't come out" where as if he used the appropriate stain remover it probably would have come out. Stay away from this firm.
Had the pure dry team over to do my carpets. They were on time and did a fantastic job. They were bright and cheerful and more importantly new the meaning of good old fashioned service. Thanks again pure dry I will recommend you to any one who wants there carpets clean and fresh
Worst firm you could every use
When this company had finished steam cleaning my carpets and furniture, the arms of the chairs were still filthy. Carpet spills were still visible - untouched almost. They didn't vacuum right up to the edges or under simple tables and there was grains of dirt still visible on the floor after the job was done. I rang, texted, emailed several times and got no response. When I lodged a formal complaint about them, they lied about getting back to me. They offered to give me a discount next time I used their services. You would have to travel a long way to find a worse company than this one.
Carpet cleaners arrived in unmarked van, I was asked whether I wanted dry clean or steam clean. Guy argused with me when I asked for advice. Carpets not vacuumed nor stain treated as stated on website. Edges not done. Two rooms cleaned in less than 20 minutes. Wanted to charge extra for lounge room, so had to forgo one bedroom. Shoddy.
Awful customer service
I have just had my carpet cleaned and am very dissappointed. I also requested a mattress to be cleaned as well. When I originally asked for a quote it included deodorising but the guy tried to upsell me for this product. When I called to discuss it with customer service I got a lot of attitude from the staff. Not happy at all...
What a pure Rip-off
This company gives false information, we had booked in steam clean for their special $87/3 Bedroom. Their tech came & started "Dry Cleaning" & when we objected he turned around & said you confirmed it to me when i called you this Morning "No" Thats a lie...The job was completed in 20 Minutes Flat....well obvioulsy that tell's you these guys are out to make a quick buck without any thought for quality or customer satisfaction...i will also now write to the consumer court to review thier business practices & close them for the sake of saving the ...community from these day time robbers...I had to make 3 phone calls to get my complaint registered, at the end of the conversation their so called customer relationship manager sayd oh you could go to whoever you want to complaint.. Lies & more lies followed by some cheap smell which thie compnay calls "free deodorizing"
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