Regular Bonus Point Offers
High Points Earn Rate
Uncapped Annual Points Accrual
$450 annual Qantas Travel Credit
Two complimentary Qantas Lounge invitations
High Annual Fee ($450)
1% Balance Transfer Establishment Fee
$65,000 minimum income requirement
Reviewers commonly complain that AmEx is not accepted everywhere
The Qantas American Express Ultimate card is popular among point-hunters due to its high uncapped earn rates:
- 1.25 points for every $1 spent on regular purchases,
- 0.5 points for each $1 spent at government bodies, and
- 2.25 points earned for each $1 spent on selected Qantas products and services.
It has regular bonus offers for new sign-ups, ranging from 55,000 to over 100,000 points. However, all this comes at the expense of a high annual fee of $450, and a shorter interest-free period than many other cards, only 44 days. While you do get a few other perks such as $450 of Qantas travel credit, travel insurance, and lounge access, the fees and minimum income requirement of $65,000 may be off-putting for many people.
|Category||Frequent Flyer & Travel Credit Cards, Balance Transfer Credit Cards and Rewards Credit Cards|
|Card Type||American Express|
|Benefits||Complimentary Travel Insurance, Sign-Up Bonus Points Offer and Travel Credit|
|Minimum Credit Limit||$3,000|
|Additional Cardholder Fee||$0 p.a.|
|Rewards Program||Qantas Frequent Flyer|
|Points Earn Rate||1.25 points per $1|
There is no cap on earn rate.
|Contactless Payments||Apple Pay, Google Pay and Samsung Pay|
|Rates & Fees|
|Purchase Rate||20.74% p.a.|
|Late Payment Fee||$30|
|Annual Fee||$450 p.a.|
|Foreign Transaction Fee||3%|
|Interest Free Period||44 days|
Receive 100,000 bonus Qantas Points when you apply online, are approved and spend $3,000 within the first 3 months.
|Balance Transfer Rates|
|Balance Transfer Period||12 months|
|Balance Transfer Rate||0% p.a.|
|Balance Transfer Fee||1%|
|Release date||Aug 2006|
Annual Fee Rip-Off
They say you can use the annual fee for travel, but with COVID-19 restrictions, it's useless.
If you complain, they would ignore you.
Disgusting customer service, they won't bother to help you.
Terrible Customer Service
Appalling. They offer a flight credit voucher for signing up to a credit card. They are now trying to cancel the voucher when there is no way to spend it. Whilst I appreciate the COVID mess is unfortunate for all that's not a customers' fault and AMEX need to wait for customers to be able to spend, not cancel the credits. Truly terrible service.
Worst customer experience - I hate being lied to
I took out an American Express Ultimate card about six months ago because I wanted the Qantas points. I received a promotional email offering 10,000 reward points if I spent a minimum of $500 by October, I would receive the points within 5 days. I spent the $500 in September. The points did not arrive within 5 days. I called their customer service team in Sydney to close my account and I asked specifically whether I would still get my points, and was assured that I would. Several phone calls since, the last call I made I was told I wouldn't get my points because I cancelled my card. So I feel that Amex has lied to me and ripped me off. Would I ever sign up for Amex again? Never!
Worst customer experience.
The Managing Director of AMEX Australia, [name removed] needs to be aware of the very poor service and uncaring customer culture we recently experienced when seeking a refund for cancelled airline tickets via AMEX travel insurance. This has included
1) Automated, robot emails sent to us in July requesting documents that had already been sent to AMEX in April.
2) AMEX staff making promises over the telephone to ring us back about our case. Their calls never eventuated.
3) Our bank statements for the AMEX Qantas Ultimate card show AMEX initial...ly refunded the charge, waited a few weeks then reimposed the charge, then waited again to refund the charge, only to wait a couple of more months more to reimpose the charge. No explanation was given for these very strange, unprofessional transactions. We then receive a letter and bank statement saying they could not refund the money and therefore the case was "resolved". Clearly AMEX does not include the customers opinion with their definition of case resolution. 4) Never once over their three month investigation did AMEX mention we may be eligible for the travel insurance that is automatically offered with the Qantas Ultimate Card. We find this ethically challenging that AMEX can market their card with all the travel insurance benefits to help sell the product, but when customers are actually required to use the insurance, they were offered no guidance whatsoever. We ended up working it out for ourselves and we now await feedback from AMEX Chubb Insurance about our claim. 5) We have found AMEX actively discourages and has practices in place to discourage email or written communication from customers to AMEX. They encourage telephone calls to their call centres, which always involved a new staff member handling your case who then asks for the reason for your call. We we forced to explain our case over five times to five different staff members over the course of the investigation. It is also difficult to accurately record historical events via oral communication only. Strangely or by coincidence, the letter sent to us by AMEX contained no employee name or signature who wrote the letter, no email address only a telephone number, postal address and a fax number should we wish to reply. To date, nobody from AMEX has replied to our fax, which we consider to be very antiquated technology at best. Why not email communication AMEX and let us know the name of a person who is handling our case?? We received plenty of corporate spin from AMEX about "how they take their customer concerns very seriously" seems to have been really lacking in our case.
Very bad customer service!! waste of time!!
Applied for the card called the customer service next day ID and income were verified and got the approval
called after few days to chase up /track my card and it's been the worst customer service I had ever with longest call duration 45 minutes!!
I spoke to 4 persons every one was asking for my details, application number and my inquiry then she tells me that they will get my data from the system and put me on hold for about 10 minutes before I find my self speaking with another person who has no idea about my inquiry and asking me the same ...questions again and put me through other person to talk to!!!! I 've been over the phone for more than 45 minutes just for one simple question "where is my card?" just keep in mind that I am speaking to AMEX ultimate card customer service which I was expecting to get better customer service form the big name but unfortunately not. what a waste of time !!! Also, this customer service centre is in Philippines and the voice was breaking and the people you talk to are not good enough to provide the minimal customer service level !!! Honestly , I never had this type of customer service with my ANZ credit card before. They have been always providing me with a fantastic level of customer service every time and I never needed to spend more than few minutes even in more complex issues including card replacements, refunds of unauthorised/fraud transactions and cancelling my card. In ANZ credit card service, they are on 7 days a week. They also offered me another year with $0 annual fees but I chose to cancel it which I regret it !!! I don't think I am having a good start with AMEX anyway . Seriously thinking of canceling this card and back to ANZ.
Only worth it if you travel
This card has a very big annual fee of $450. You do get $450 Qantas Travel Credit. So if you don't travel very much then it's of little use to you. In our case we travel a lot so it's all good.
Maybe one of the best Qantas FF rewards card
The only down side is the annual fee is high and it can become credit to spend on flight for qantas only and spend at amex travel only. If you travel at least twice or more at annual basis probably this card is for you. Spending on this card is accumulating points 25% faster and auto redeem to your QFF monthly. Booking thru amex travel is easy and their customer service is brilliant, don't be shy to contact their CS team if you can't find the flight that you after online, and best of all they charge the same as any flight merchant (only that amex has coop with) offer at their website. The best of all, it comes with 4x lounge accesses (2x Amex, 2x Qantas). To get the QFF lounge access, you have to spend QF ticket direct from Qantas website.
Great bonus points and extras
Easy to use. 100,000 bonus points credited as soon as minimum spend. Travel credit covers cost of annual fee. Would highly recommend this card to anyone who loves to travel
Pretty good except for steep annual fee
The annual fee is $450 but you do get $450 to put towards flights (on the Amex website, which I havent tried personally). Used overseas, worked fine. Points go to your account every month automatically.
Perfect card for shopping as well as travelling
Solve recharge problems
Good customer service
Provide so many app offers
Good sign up bonus points.
Easy to handle and it is useful for all categories like shopping, travelling and many more
Great for shoppers
Negs: $450 annual fee. Pros: good sign up bonus points, good referral points, great in app offers. Great if you are in to shopping, the offers are enough to pay off the annual fee. + the points wasn’t adequately cover it.
A card that doesn’t cost a cent!
Annual fee offset by travel credit, essentially a free card. The cash back offers have proven handy. Good customer support and application process was a breeze. A great card to get you to your next trip sooner!
This is all you need
I have used this card for about 3 months. It has been good. Havent had any issues. I havent used this card overseas, i would prefer using a Travel card purely for security reasons.
Everything is online so transferring money between accounts is simple. The frequent flyer points is pretty good. i spend a lot, therefore i get a lot of points. Highly recommend
Not accepted at enough places
I love the points and lounge passes that are available but unfortunately not many places accept amex. Also has quite a high annual fee so not much use to me
Great card to earn Qantas frequent flyers
AMEX have been very easy to deal with. The card was approved quickly and when I had a fraudulent transaction they dealt with it with only one phone call and a reversal within 24 hours. You can earn points when paying the ATO which is very rare nowadays with credit cards. Higher than normal annual fee but the ability to then get $450 credit on travel makes this card very appealing. You need to book your flights through the Amex travel agent but the prices are very similar if not the same as if you did it yourself. You have the use the whole amo...unt in one go though so if you only use $300 you will forfeit the remainder $150. I did not transfer a balance to this card so not sure how easy this would be. The frequent flyer award points make this card one of the best cards to use for large purchases. They automatically go into my frequent flyer account each month
Questions & Answers
Can I use my card to set up regular monthly accommodation house rental payments to the account of the owner?
why the review I wrote is still pending ????????
Hi, I have an American Express card. I booked for a flight for my husband(not complimentary card holder) and son using my Amex to pay for the airfare. Are they entitled to use Amex lounge even if im not travelling with them?
What answer did they give when you contacted them directly?
Get an answer from our members
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