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Qantas American Express Ultimate

Qantas American Express Ultimate

3.8 from 69 reviews · View Statistics
See the Best Frequent Flyer & Travel Credit Cards in 2021 as rated by Australians on ProductReview.com.au.
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Pros

  • Regular Bonus Point Offers

  • High Points Earn Rate

  • Uncapped Annual Points Accrual

  • $450 annual Qantas Travel Credit

  • Two complimentary Qantas Lounge invitations

Cons

  • High Annual Fee ($450)

  • 1% Balance Transfer Establishment Fee

  • $65,000 minimum income requirement

  • Reviewers commonly complain that AmEx is not accepted everywhere

Details

The Qantas American Express Ultimate card is popular among point-hunters due to its high uncapped earn rates:

  • 1.25 points for every $1 spent on regular purchases,
  • 0.5 points for each $1 spent at government bodies, and
  • 2.25 points earned for each $1 spent on selected Qantas products and services.

It has regular bonus offers for new sign-ups, ranging from 55,000 to over 100,000 points. However, all this comes at the expense of a high annual fee of $450, and a shorter interest-free period than many other cards, only 44 days. While you do get a few other perks such as $450 of Qantas travel credit, travel insurance, and lounge access, the fees and minimum income requirement of $65,000 may be off-putting for many people.

CategoryFrequent Flyer & Travel Credit Cards, Balance Transfer Credit Cards and Rewards Credit Cards
Card TypeAmerican Express
BenefitsComplimentary Travel Insurance, Sign-Up Bonus Points Offer and Travel Credit
Minimum Credit Limit $3,000
Minimum Income $65,000
Additional Cardholders 4
Additional Cardholder Fee $0 p.a.
Minimum Repayments2.5%
Rewards ProgramQantas Frequent Flyer
Points Earn Rate 1.25 points per $1
Points Conditions
  • 1.25 points for every $1 spent on regular purchases,

  • 0.5 points for each $1 spent at government bodies in Australia,

  • 2.25 points earned for each $1 spent on selected Qantas products and services.

There is no cap on earn rate.

Contactless PaymentsApple Pay, Google Pay and Samsung Pay
Rates & Fees
Purchase Rate20.74% p.a.
Late Payment Fee$30
Annual Fee$450 p.a.
Foreign Transaction Fee 3%
Interest Free Period 44 days
Introductory Offers
Sign-Up Bonus

Receive 100,000 bonus Qantas Points when you apply online, are approved and spend $3,000 within the first 3 months.

Balance Transfer Rates
Balance Transfer Period 12 months
Balance Transfer Rate 0% p.a.
Balance Transfer Fee 1%
Release dateAug 2006
Visit official website

Reviews

  • Transparency
    4.1 (39)
  • Customer Service
    4.4 (41)
  • Rates and Fees
    3.4 (41)
  • Rewards
    4.5 (40)
  • Online Experience
    4.1 (39)
  • Application Process
    4.3 (42)
Previous
Next
IDF
IDFSydney
  • 4 reviews

Annual Fee Rip-Off

published

They say you can use the annual fee for travel, but with COVID-19 restrictions, it's useless.
If you complain, they would ignore you.
Disgusting customer service, they won't bother to help you.

Transparency
Customer Service
Mark M
Mark M
  • 4 reviews
  • 6 likes

Terrible Customer Service

published

Appalling. They offer a flight credit voucher for signing up to a credit card. They are now trying to cancel the voucher when there is no way to spend it. Whilst I appreciate the COVID mess is unfortunate for all that's not a customers' fault and AMEX need to wait for customers to be able to spend, not cancel the credits. Truly terrible service.

Incentivised Review No
BillR
BillRSydney, NSW
  • 10 reviews
  • 12 likes

Worst customer experience - I hate being lied to

published

I took out an American Express Ultimate card about six months ago because I wanted the Qantas points. I received a promotional email offering 10,000 reward points if I spent a minimum of $500 by October, I would receive the points within 5 days. I spent the $500 in September. The points did not arrive within 5 days. I called their customer service team in Sydney to close my account and I asked specifically whether I would still get my points, and was assured that I would. Several phone calls since, the last call I made I was told I wouldn't get my points because I cancelled my card. So I feel that Amex has lied to me and ripped me off. Would I ever sign up for Amex again? Never!

Transparency
Customer Service
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Lachlan
LachlanSydney, NSW
  • 3 reviews
  • 2 likes

Worst customer experience.

published
Transparency
Customer Service
Ahmed N.
Ahmed N.Metropolitan Adelaide, SA
  • 2 reviews
  • Verified

Very bad customer service!! waste of time!!

published
Transparency
Customer Service

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Next

Only worth it if you travel

published

This card has a very big annual fee of $450. You do get $450 Qantas Travel Credit. So if you don't travel very much then it's of little use to you. In our case we travel a lot so it's all good.

Transparency
Customer Service
Valkyrie
ValkyrieSydney, NSW
  • 4 reviews
  • 3 likes
  • Verified

Maybe one of the best Qantas FF rewards card

published

The only down side is the annual fee is high and it can become credit to spend on flight for qantas only and spend at amex travel only. If you travel at least twice or more at annual basis probably this card is for you. Spending on this card is accumulating points 25% faster and auto redeem to your QFF monthly. Booking thru amex travel is easy and their customer service is brilliant, don't be shy to contact their CS team if you can't find the flight that you after online, and best of all they charge the same as any flight merchant (only that amex has coop with) offer at their website. The best of all, it comes with 4x lounge accesses (2x Amex, 2x Qantas). To get the QFF lounge access, you have to spend QF ticket direct from Qantas website.

Transparency
Customer Service
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The reviewer stated that an incentive was offered for this review

Milly
MillySouth East Queensland, QLD

Great bonus points and extras

published

Easy to use. 100,000 bonus points credited as soon as minimum spend. Travel credit covers cost of annual fee. Would highly recommend this card to anyone who loves to travel

Transparency
Customer Service

Pretty good except for steep annual fee

published

The annual fee is $450 but you do get $450 to put towards flights (on the Amex website, which I havent tried personally). Used overseas, worked fine. Points go to your account every month automatically.

Transparency
Customer Service
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Rahul verma
Rahul vermaSydney, NSW
  • 3 reviews
  • Verified

Perfect card for shopping as well as travelling

published

Solve recharge problems
Good customer service
Provide so many app offers
Good sign up bonus points.
Easy to handle and it is useful for all categories like shopping, travelling and many more

Application Process
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The reviewer stated that an incentive was offered for this review

Adam
AdamGreater Melbourne (Inner), VIC

Great for shoppers

published

Negs: $450 annual fee. Pros: good sign up bonus points, good referral points, great in app offers. Great if you are in to shopping, the offers are enough to pay off the annual fee. + the points wasn’t adequately cover it.

Transparency
Customer Service
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The reviewer stated that an incentive was offered for this review

TidyR
TidyRSydney, NSW
  • 3 reviews
  • Verified

A card that doesn’t cost a cent!

published

Annual fee offset by travel credit, essentially a free card. The cash back offers have proven handy. Good customer support and application process was a breeze. A great card to get you to your next trip sooner!

Transparency
Customer Service
Lollipopa
LollipopaSydney, NSW

This is all you need

published

I have used this card for about 3 months. It has been good. Havent had any issues. I havent used this card overseas, i would prefer using a Travel card purely for security reasons.
Everything is online so transferring money between accounts is simple. The frequent flyer points is pretty good. i spend a lot, therefore i get a lot of points. Highly recommend

Transparency
Customer Service
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The reviewer stated that an incentive was offered for this review

Norm
NormGreater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like

Not accepted at enough places

published

I love the points and lounge passes that are available but unfortunately not many places accept amex. Also has quite a high annual fee so not much use to me

Transparency
Customer Service
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The reviewer stated that an incentive was offered for this review

Charlea999
Charlea999South East Queensland, QLD

Great card to earn Qantas frequent flyers

published
Transparency
Customer Service
Frequent Flyer & Travel Credit Cards

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Read more reviews - page 2

Questions & Answers

rghowes
rghowesasked

Can I use my card to set up regular monthly accommodation house rental payments to the account of the owner?

No answers
Ahmed N.
Ahmed N.asked

@productreview
why the review I wrote is still pending ????????

No answers
Precy P
Precy Pasked

Hi, I have an American Express card. I booked for a flight for my husband(not complimentary card holder) and son using my Amex to pay for the airfare. Are they entitled to use Amex lounge even if im not travelling with them?

1 answer
Fired Up
Fired Up

What answer did they give when you contacted them directly?

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