Qantas Home Insurance

This insurance is completely useless. When it came time to make a claim, it was impossible to reason with them. Every interaction felt like they were actively looking for ways not to pay out, rather than assess the claim fairly. The process was slow, frustrating, and exhausting. Instead of support, I was met with constant pushback, technicalities,… Read more

and shifting explanations. It felt like every possible method was used to avoid responsibility. I would not recommend this insurance to anyone. If you’re expecting support when you actually need it, look elsewhere.

This insurer is deeply unreliable. Since I filed a claim in late October, there is no follow-up action. Representatives were unprofessional or deceptive, sorry to say but that was how I feel. After multiple attempts to sort it out, I gave up and cancelled two policies I hold. They are not worthy of 1 star. I will never recommend it. Show details

Don't waste your time. Happy to make you pay the excess before approving a claim, then deny the claim, and have to chase and chase and chase to get excess money refunded. 'Stereotypical' insurance company. Too hard to deal with. Cancelled my 3 policies and have gone elsewhere Show details

This policy is not worth your money. Do not insure with QANTAS insurance. It took almost 3 months to get all the wet carpet removed from my house despite many requests and complaints. It has been more than 3 months and still no work has begun. I have made formal complaints that have now fallen on deaf ears. Beware.

Excellent value, great online process got to the point, easy to navigate, recommended so far!! Just moved all my policies over!

If i can give 0 i will. I cancelled the home and contents insurance in just 21days. Hard to speak with their customer service as none of them are in Australia. Deceitful and false advertising. I fell for their points. I paid $1200 home contents insurance in exchange of supposedly 8,000 Qantas points. Very deceitful. I’d rather pay reputable… Read more

companies than this money grabbing Qantas Insurance!!!!!!!! AVOID AT ALL COST! Hard to make a claim and they will toss you back. and forth.

I received notice that my premium was increasing more than 250%! 2.5x higher premium. Not a single claim has ever been made on this policy or previous policies. Rang them and was told they would investigate and call me back the same day. Expressed concerne about not receiving a call back - because that's pretty typical in events like these. They… Read more

assured me I would be receiving a phone call in mere hours and there was no reason to pause or cancel the renewal without further information as to why such a large increase.

Guess what? They never rang me back. Wrote an email complaining.

They responded 48 hours later with some copy-paste nonsense about "We regularly re-assess... we use a range of factors..."

No humans. Heartless. Soul-sucking corporate nonsense.

STAY AWAY.

Avoid, avoid, avoid. The consistent negative reviews speak for themselves.

There is no negative star? Is ACCC or AFCA or ASICS looking these reviews? These guys are legal scammers one or the otherway had reviews in the past about budget direct targeting busy insureds on the dragging them to investigations which led me cancel the policy back then with out a claim. Now, I took qantus same company and same strategy now… Read more

pulled in investigation. Consultant her self told me that’s they are not targeting ‘non English’ when I did not mean it at all, I mean busy family fultime work home owner calling scripting to scare them to interview of an accidental damage who got time for any one who work 12 hours a day to cope interest rates and looking after kid to go through hectic process for 2k claim? Insured with these guys for 750k with top end policy ( had flood as well) which my area do not need. when I do a claim trying to make withdrawal or interview and harass it’s just focussed target. These guys already know if we been given we walk away never interested to investigate sending an assessor when I offer the whole target is interview. When I ask can you do in the call that was made the answer is not prepared questions? What? So there is a concern with the incident no questions to ask about concern? Don’t we clear here there is a fishy ? Wonder how many times tried to close the claim? Even last call saying the interview is bit long time to go can we close and refund excess? Hell ? Paid $ 650 so far on the claim I would have replaced half of the stuff. With the hectic time they are giving I do not want to risk my property in there hands informed I want to take the interview and see what they got to ask. Heads-up unethical companies these companies increase 30% premiums where there is only 10% inflation when actual accident happen wanna give hard time using insurance company risk factor.

Our insurance premium went up 33% in 1 year. After speaking with multiple people on the phone, the reason was because their underwriters now viewed our place in the middle of Sydney City as a high risk flood area. I couldn’t believe it, I mean we are on level 34 of a high rise building, yeah good chance of flooding I suppose hahah. I obviously… Read more

cancelled the policy straight away in absolute disbelief and frustration, found someone that was 33% cheaper!

Money grabbing insurer – If only i could give zero star! I cancelled my policy within 21 days of the policy start date, but they still charged me a cancellation fee and would not even consider waiving it. I'm sure the claims process would be much worse!

Long actually very long claim service – We changed to Qantas insurance 12 months ago due to our loyalty to another company over 10 years, saw an 8,000 per yr increase. Had a claim from storm in Oct, big lightening strike to my house. I'm still waiting for repairs to be done, 8 weeks later. I have no lights in bedrooms and my electric gate motor blown. Would not use again, as I have been told now not until late Jan. I paid my 1000 excess 6 weeks ago. I would not recommend at all.

Do your research! – I have been looking for a new insurance provider as Westpac have seriously hiked up premiums and did consider Qantas as Im a FF however after reading these reviews I will not be going ahead with them. thank you to those who posted a review for others to be aware

Junk Insurance – I wish I read some of these reviews before taking out a policy with Qantas insurance, I am reading some very familiar reviews to my experience. You never really no how bad or worthless a policy can be until you need to claim. Mine was water ingress through the roof that soaked the carpet and damaged a wall. I had a roof plumber come out the next… Read more

day after it occured from heavy rain. He went into the roof and followed the water trail then sealed the broken tile capping. They sent a couple of trades out to quote the work. 2 Weeks after the event they also ent their own roof plumber, then wrote to me saying the tile were pouress, gutters and valleys had debris in them, mortar across hips cracked. These may all be true but were not the cause of the water ingress as investigated by my plumber. I told them this may be the cause for future water ingress but it was not the cause on this occasion. They rejected my claim, cancelled my policy then reinstated it but would not cover any future storm water damage until all of their list of issues were fixed. There have been several bad storms since without any water coming inside, further proof that none of the issues they raised were the root cause of the water coming in through the roof.

DO NOT USE QANTAS INSURANCE – Whatever you do, do not use Qantas for your insurance! They will do whatever they can to not pay out any out claim In fact, its Budget direct who actually do your insurance, what of course Qantas don't tell you And they are the worse Show details

Insurance claim – I bought the insurance 8 months ago and paid my premium in full which was $1100.In May due to heavy storms and rain my roof started leaking and back fence got damaged and fallen on ground, I lodged the claim. they sent 2 builders at my house (Safe works and ML builders) and ask them to quote the works required to be done. First builder came put… Read more

the temporary fence and said the whole fence needs to be replaced as it will gets damage again and also my existing fence is of fiber and new one is color bond so we cannot join the two different fences so he gave me a quote for full 18.1m fence replacement and ask me to send it to AHS/ Qantas which I did, the second builder ML builders give them the ceiling report and suggested that it needed to be replaced but he quoted 4m damaged fence replacement. Auto general and services first game a call after 2-3 weeks and said that they will pay me $450 for fence (based on 50% on ML builders quote and $467 for ceiling (not sure how did they calculate this). I have asked them that other builder clearly said that the fence needs to be replacement how come 50% of 4m fence will solve my issue? First they accused that Safe works was my builder which I said million times, I did not engage anyone from the first day, I have just lodged the claim and that's it and then they said we will refer it to the senior reviewer Michael. Michael gave me a call approx. 1.5 month after the incident and said due to ceiling condition they are cancelling my insurance as of inception as my house does not meet their requirements, He further mentions they no longer are my insurance provider and I need to get the other insurance and it is a business decision to cancel my insurance. This was a big shock for me as I have paid my premium full on the first day and how come after 7 months when I claim storm damage they realised my house does not meet their requirements? I have had the full passed structural report for my house before buying it. The entire situation was so stressful and discomforting, you never wanna pay for an insurance who in the situation when you need them, they cancelled up on you. I have raised an official complain with AFCA, and I will strongly recommend not to proceed with Qantas insurance, I went with them because of brand name as I am frequent flyer but Unfortunately, it seems they prioritize financial gain over quality and comfort. And as of today after 2 months no signs of my claim or anything. Highly unprofessional, their staff if you are even talking will cut you off and put you on hold for 20-30mins, worse experience!!

Will not repair or help you – Don't waste your money because they will do anything and everything not to repair. They push you into a corner and after months of reviewing, and countless phone calls, you become exhausted and agree to whatever settlement ($900) they offer. It was an exhausting and unpleasant experience. Do yourselves a favour and do not buy your home insurance from Qantas. Show details

Instalment plan a complete rip off – I have an existing policy underwritten by AGL. Tried to pay in instalments as Home Insurance has increased by 40%. The only option was monthly payments and it was going to cost me a staggering $1000.00 more to pay monthly payments. Not worth the points

I cancelled my home insurance with Qantas as they use Auto & General Insurance – BE AWARE OF THE INSURANCE COMPANY QANTAS USES I recently signed up for the Qantas Home & Contents insurance as they had a great sign-up frequent-flyer reward program. I soon discovered that Qantas uses Auto & General Services Pty Ltd to provide insurance. After a quick Google search of the company, I found almost every comment was negative and… Read more

surprisingly ASIC is currently suing Auto & General who also owns part of Budget Direct. ASIC is suing Auto & General for unfair Home & Content insurance contract terms that appear in the product disclosure statements issued by Auto & General. BE AWARE.