Had our credit card hacked and after 1 month we are still waiting on the fraudulent transactions to be credited, tried contacting customer care by every possible way including phone, website and mailing a letter by snail mail and still no help from Qantas. We are still out of pocket for these fraudulent transactions and at the same time Qantas charge us our annual fees.

We use this as an everyday card then pay off for accumulating FF points. Works fine and app is okay - although no Apple Pay.

Then we tried to up the limit... GIVE ME STRENGTH. Their customer service is a nightmare. No record of previous conversations, we then needed to write a state dec and email it to them (without ever getting a confirmation back), then they needed extra documents from you 5 days later - which they never told you about in the first place.

If there's a similar card that has roughly the same points but is more per year, take it.

I changed over from ANZ to Qantas to accumulate points quicker. Customer service is good, rewards bonus is worth it if you can spend the $$ in the timeframe. Disappointed that this card does not have apple pay.

A low $29 yearly fee at this time and complimentary travel Insurance means that this can be a handy card for Qantas travellers. The minimum income requirement of $35,000 makes this an accessible card for our family.

When i got the card, i received bonus qantas sign up points and also i try to use this for my day to da shopping. Earned bonus points can be used for Qantas tickets which is a plus

When i first got the card, i thought that it was a generous card to get some qantas rewards but i was digging my own grave. I missed read and interpreted the way of gaining the sign up points. Overall, this just a regular credit card but with exceptional fraud protection & travel insurance if purchasing flight using it, however that comes with an annual cost of $49. If you can afford for a fee better off applying for the next level up platinum version, it has got the lounge access and so so much generous of the signing up QFF points. If you pla...

Its a good credit card for everyday use. However the points collected can be used for quantas tickets. I use this card for everyday shopping grocery, online shopping and doing overseas transactions. It gives you protection against fraudulent transactions.

We got this card it had a very good Qantas point sign up bonus. We use the card for all our purchases and found the points to $ spend quite good. The points are then attached to your Qantas membership to use on flights or upgrades. Very easy. The app could be improved, but it isn't a deal-breaker.

We travel a lot so having options is a must. We have a Qantas Cash Card as well as we had (till very recently) a Qantas Premier Everyday Card. Very disappointed in the Customer Service of Qantas, that is pretty much the case for both cards. It is quite delicate when using overseas, especially for booking things to do in various countries. The card was stopped several times, one for purchasing hop on and hop off tickets and another time for purchasing a food tour tickets. This then caused a lot of issues having it reactivated again, because we n...

I received a new card after I lost mine and haven't had any visibility of it online or in my app for over a month. I can't reset a new pin because it's not in my app. I spoke to their help line over 2 weeks ago and they said it would be a 3-5 day fix. It is now 2 weeks later and still not fixed. I called again and demanded it be escalated. I'm not sure how they could ever think being without this detail for a month and not communicating to customers is customer service. The worst call centre customer service I've ever had.
Don't bother with this service because if something goes wrong no responsibility is taken.

No sign of an answer for the Qantas Premium Mastercard application - so contacted them to be told it’s a “decline” - when asking why was told to send documents via an email which I faithfully did - many docs covering tax assessments, payslips etc from my life as a freelancer - so multiple places of work etc. again no reply or nothing even stating that the documents had been received. So giving them a few days to get this together I call back again - with another vague “decline”. When pushing further the answer comes back that the system doesn’t...

Customer Service sucks, poor and lazy, waste of space, i applied for this credit card waited 2 weeks, called to check the status, they sent rejection of application, I rang to ask why, customer service said application is actually in hold waiting for your bank statements, loan documents and other income documents, etc. so I sent all these confidential documents, waited another MONTH, rang to follow up, customer service said sorry it hasn’t even been submitted to our re-assessment team. We are going to do that now, but before that you need to em...

It required multiple emails and phone calls to call centres to try ensure application was properly submitted despite having properly submitted it online. Numerous texts and emails received from Qantas asking to rectify issues that either did not exist or could not be rectified. Various requests ignored. Call centre representatives give directly conflicting advice. Card is now received, and online activation had an error and could not be done, app does not work, no response to help requests about it. Complimentary lounge invitations not received. No response to complaints. One response received via generic email instructing me to use app about which complaint has already been made (so cannot use it to do whatever they are asking.)

We have had this card for nearly a year after having issues with another credit card company and the way they allocate points.

This is our everyday card - the Premier Platinum offers a better points balance when you sign up but the trade off is the high fee.

We don’t use this card overseas, we have a 28 degrees card for that purpose.

It is very easy to accumulate points and they quite often have excellent special offers which we take advantage of.

We are heading overseas in a September for four weeks and have used our points for a flight upgrade.

Had no troubles signing up to the credit card they approved my application and the card was sent within days. Happy with it as after I spent the required amount it didn't take long for them to grant me the bonus frequent flyer points, just in time to use it on my recent holiday. I use an android phone so I have Qantas Money App installed to monitor expenditures, it works a treat I get to be on top of what I spent and pay it off.

Started out fine, however now no more paper statements and expect you to navigate the poor site/app with several passwords to access your statement. No bill reminders, just put a stop on your account. Entrapment set-up based billing system designed to charge you late payments,interest and fees. Will be cancelling this CC.

I switched from an ANZ Qantas Visa card and the Qantas Premier Everyday card does accumulate points quicker, haven't traveled O/S with it as yet so can't access that as yet.

I had a fraudulent transaction on my credit card and had to send an email and ring three times to have them start an investigation. I now have to wait 6 to 8 weeks from the 3rd time I called. They won't even credit my account until the investigation is concluded.

Their website is also way over the top for security. To log in there is a two-step verification which includes your password and them sending you text message which is totally fine. It then shows you all your transactions which is great. But if you want to look at your statement you t...

I opine that this card is probably the best all-round card for people on lowish to moderate incomes who take the occasional overseas vacation, and who want to earn some Qantas FF points.

For $49 a year one gets,
a. 0.75 points a dollar on the first $3000 per month then 0.4 points thereafter, and
b. Complimentary Travel Insurance for up to a month with Chubb insurance, and
c. Concierge service.

These benefits are typically associated with Gold and Platinum cards, which cost significantly more in annual fees. Such cards aren't usually ...