Qattro

A warning message about Qattro – I am writing this to save others from having the terrible, stressful time I am having with Qattro. They didn’t install the showers in our ensuite and main bathroom properly, so water is leaking underneath the tiles. In addition to this, the screeding beneath the tiles weren’t installed correctly either, so that the any wastewater would track to… Read more

the main waste outlet, instead its tracking to the hallway carpet and other places.

After weeks of denying that this was a building defect, they finally got someone out to have a look. They finally agreed that it was a building defect, but only offered to seal the showers which is totally unacceptable, as water is still trapped beneath our tiles, which over time will deteriorate the bathroom flooring. The screeding absolutely needs to be fixed as well, otherwise they are just providing a bandaid solution.

If you are considering buying a house from Qattro, I would recommend against it from my experience. The quality of their builds are pretty poor, and they will resists fixing defects at every turn.

Overall good experience – The whole process from buying the land to building the townhouse was fairly easy, the end result is a townhouse that looks great and is good quality, any issues were dealt with promptly. A big plus is that it is a proper turnkey house, there are no hidden costs. Only complaint would be that it took a long time to build but otherwise happy with the outcome. Show details

All too easy – Since the completion of our home we've had no hassles whatsoever. The house was finished to a very high standard and i had a tenant within two weeks of completion. I've only had to deal with one company (Qattro) and they've taken care of everything. Show details

Investing Made Easy! – We purchased our first property with Qattro 3 years ago and followed up with a second one a year later. The entire process from selecting our property to having it tenanted & managed has been seemless. We quite literally do not have to worry about anything, both properties were rented out instantly for considerably more money than we were… Read more

expecting, on top of this we just had the properties valued by the bank & they have both increased in value by more than $50,000 each! The property management in particular is outstanding, very thorough inspections & ownership statements sent out every month making everything very easy to understand. Communication during the build was great & everyone we dealt with were friendly & professional. We would highly recommend Qattro to anyone looking for stress free property investing! Jenny & Anthony. SA.

Best Build Experience I've had! – The Qattro team have been amazing before, during and after my build! This was my first home, but I have been involved with a few builds with my parents and it has always been a nightmare. From the first meeting with the Director of the company, they were doing everything they could to make the process as smooth as possible. It has been a… Read more

dream!

The house I built was custom designed for me and fit my budget and not a cent over. I was very particular about a few features that I wanted in my home and the team were more than happy to accommodate.

I had a few issues with another builder that I signed with and broke contract with prior to finding Qattro, so I was 2 months behind schedule from the start. The team worked tirelessly to get the build under way and I had the keys to my home 3 months later. The build process was smooth, no hiccups that the team didn't fix promptly and without any drama.

The initiative that the team took while building my home was appreciated and so amazing. I have been in touch with the Qattro team for the last months post build and no surprises at all that they have been excellent at sorting out maintenance issues and helping me with anything I need.

One thing that has been the most annoying part of a build for me and also my parents has been the lack of communication and ownership of the Builder when things aren't going great, but Qattro has changed my opinion on that. They were, and still are amazing to work with. Just a phone call and its sorted.

Will absolutely be using Qattro for any future builds and will be recommending the team to anyone who is potentially building a home in Brisbane.

Cannot say enough great things about them!!! Thanks again guys!!!

Professional and Friendly – I first made contact with the Director of Qattro in December 2016 and he was happy to chat with me over the phone for 20+ minutes to go through the history of Qattro and his background. Having never built a home before my wife and I wanted to do some research before committing. We bought a piece of land shortly after and signed up with them in Jan… Read more

2017.

Due to financial reasons, nothing to do with Qattro at all, we are still in the early stages of our build. I would like to come back at the end of the build to add more to this review. But I will say that the service we have experience so far has been excellent.

We don’t have a budget for a flash house with flash finishing’s etc and Qattro understood this from the get go. The design and size of the house is more than ample for our small family. We essentially just wanted a good yard for our son and dogs to play! At the moment we are in a small townhouse so this place is going to be a big upgrade for our family. Our land location is inside 15km of Brisbane CBD so the budget on the house was going to be kept modest.

They have been fantastic in keeping in touch and being patient with us whilst we get our finances sorted. Everything that could be done in advance when we were ready to get going has been done. We were dreading the day of picking our finishing’s but we needn’t have. The partner of the Director handles and organises this and she was fantastic. It was a long day but we were very happy with the service and the ranges we got to choose from. We are fairly easy going people with relaxed attitudes to wall colours and tiles etc etc. This seems to suit Qattro, who are much the same, relaxed but very much professional and attentive to our needs and requests.

We are going to use a friend who is an air-conditioning specialist and has offered an excellent price on a ducted system. This wasn’t an issue for Qattro at all, the Director is more than happy to accommodate our friend to do the install when the time comes later in 2017.

This company are relatively new up in QLD but have established themselves down in SA. However the people managing the operations up here have been in the building industry for decades, so certainly know what they are doing and how things work.

---- UPDATE OCT 2018 --------

Rating has been changed to reflect the overall service from start to finish.

Worst experience so far – Worst experience so far. Our handover happened in June'17 and we are still chasing with them to get the defects fixed. We have experienced every kind of starting from the design to handover and after that as well like electrical failure, leakage in bathroom, broken benchtop, I can write a book on how they messed up with the NBN conduit and how… Read more

they tried to cheat me on the fence rebate. I seriously doubt the quality of the built.

CEO of this company doesn't have time to listen to the customer. For an email asking for the resolution on defects, he asked me not to send any emails to him and check with the local director. The response I get for him that the issues are normally and industry is too busy to fix the defects. I wanted to ask him what if we said the same when paying his invoices.

I will strongly suggest to stay away form this company. I would never ever go with them even if they offer to build for free.

Poor customer service and communication – Worst customer service once you have signed to build. I signed in August, finalised variations in September 2016. They insisted on being paid for the land portion of the build in Dec 2016 so the slab pour could be scheduled. It is now July the following year and I'm still waiting for my slab to be laid. I have called (goes to an answering… Read more

service) and left messages to call back, no-one calls back. I have emailed also - no response, I have called the original Sales Person also, it goes through to message bank and the calls don't get returned. I have contacted through their Customer Portal - Still no response.

The build is not complete and they have sneaky clauses in the contract to cover their butts, my plan of being in the new home by Dec 2017 is clearly not going to happen as the slab still isn't poured!

The pure lack of communication is frustrating and very unprofessional, think twice before signing as once the land portion is paid, don't expect anyone to be helpful after this time. From signing to build time, considering it is a small dwelling, 18 months build time is ridiculous!

poor workmanship and client communication – Qattro built an off-the-plan apartment for me in Marden which was completed in December 2015. The quality of workmanship is poor. I had out of square skirtings, a misaligned sliding door, scratches on my cabinetry, clouts showing through paint on walls. They appear more interested in more making money than serving individual clients when it comes… Read more

down to the crunch. All my contract drawings as well as the particular development link on the main website show a wrap around to the balcony of my apartment. Qattro for whatever reason (still don't know why - perhaps to save money) decided not to build the wrap around - didn't even let me know. They have refused to compensate me for this. On the plus side the have a few very friendly staff.