Quantum Homes

Best builder ever! – After dealing with many other builders we almost lost faith in building until we met Quantum Homes. The process has been very smooth and stress free. We wish we found Quantum Homes sooner as they are a fantastic and professional builder. The house is looking fantastic and the workmanship is of a high standard and well above the quality of other… Read more

homes we have seen built by other builders. We will only build with Quantum Homes going forward and will never look anywhere else. Thank you Quantum for building us our perfect dream home!

Great quality and service – Having built a few times prior with a variety of problems which occurred it was really important to us that we found a builder which was locally recommended and one we trusted. After various meetings with the team drafting our plans, designing the house ourselves required support from the builders for their suggestions and input which was… Read more

always helpful. We have a very unusual shape block which also brought about difficulties with the house design. Nothing was too difficult for them always upfront and honest about changes, costs and options.

Moving forward into the build the having started end of Feb 2017 the whole process has been very smooth. The quality across all trades;

- Slab was poured well without overspill

- Chippies built frame on site no pre-fab

- Tiling was done to perfection ridges and capping all very smooth

- Chippies also completed the weatherboards

- Internal fittings and fixtures all nicely finished

My husband being an engineer is very particular about the detail and has throughout been very impressed with the workmanship.

Living in Gisborne during the build I have visited the site nearly everyday, I have met many of the trades all professional and friendly which is a surprise at times!

The exterior of our home is absolutely stunning my husband drafted the plans of what we wanted it to look like and it has come up exactly what we wanted. From the houses they had previously built we hadn't seen anything like this. Which was very nerve racking and exciting at the same time. Luckily it has all worked out perfectly and we are so happy with our choice.

Always ask locally when looking for recommendations, I was skeptical when reading reviews and decided to go with my gut and take the recommendations of those who actually knew Quantum and we couldn't be happier.

A reasonably smooth building process with a few hiccups – Surprised to see this very polarized reviews with almost half excellent and half terrible with nothing in between. I got to know this builder through a person who used to work for another builder as a sale agent and he told me this builder is good at building double-storeys. The contact lasted for a couple years as I was planning to sell the… Read more

land as an alternative option, which didn't work out in the end. So I have started again seriously talking about building with Quantum Homes...

To start with, they did customized design with a double-storey house to my land, which is a small corner (bit over sqm 300) block. I decided to remove study room to reduce the building cost. This was done WITHOUT any deposit, which impressed me. There were also some other changes to the design due to variations later.

The hardest part to get this contract signed is negotiation on fixing site cost. They are very reluctant to give me a fixed quote on site cost, basically to say it depends on how much rocks it will be found during this site works. I was so worried about this and as this potentially can blow my budget easily. And as per Consumers Victoria, the builder must give a fixed quote once they have done the soil test. Finally after two weeks of deadlock, they agreed to charge another 5k to fix the site costs regardless how many rocks they will have to remove. It's an acceptable solution to me.

The building process started pretty quickly and they agreed in advance that I can have my own inspector when a stage is completed. So I did inspections almost every stage by hiring an independent inspector except for the slab phase. To me, the site supervisor from quantum treated the inspection report seriously enough and went through all of the issues and get most of them fixed during next stage.

Below are the major issues I experienced. One is the communication with site supervisor. It seems one site supervisor manages more than 7 or 8 projects, so he was extremely busy, not very responsive to emails. You need to push for progress and they don't report you unless you chase him up.

The 2nd issue is the building process got delayed close to 2 months during lockup phase, mainly due to the contractor they used, I was told. The last issue is their poor schedule management. They cannot give you a finish date until two weeks before the moving in, which caused a lot pain as everything need to be booked in advance, like vacating the current house, hiring removalists, booking my daughter's school and booking tradesmen to do the fence or driveway etc...

With regards to all of above, they did hand over the new house even bit of behind schedule in reasonably good quality. The design is the best of all proposals I've received from a few vendors, which is the main drive that I got them to do the business. (Many builders charge some kind of deposit for just giving you a design). We have been living in this house more than 1.5 years now and kids love it.

I don't buy the story that something is either too good or too bad. I've heard much worse stories that some builders went bankruptcy during the building, which would be a nightmare even to imagine. To me, 3.5 would be a proper score for Quantum Homes in terms of my own experience, but happy to give another half point due to the very affordable price factor.

Faultless – On first contact we were extremely impressed with the initial sales process and the ability for Quantum homes to design a house to suit our requirements and budget. There were no hidden extras. They were honest, upfront and disclosed to us any additional costs they may be incurred during the build (eg. rock) The build went very smoothly with any… Read more

concerns being immediately addressed. The building supervisor was excellent and provided good availability. We had regular meetings to discuss our requirements which were always met and always exceeded our expectations. Similarly to the office staff who were very responsive and supportive.

Building with Quantum homes meant we were able to benefit from the long term relationships formed between our builder and various trades they use giving us a superior finish in all areas of our home.

Their patience, expertise, great customer service and attention to detail was supreme and difficult to fault!

Couldn't Be Happier – We were delighted with the service and outcome. We got good advice to help us buy the land and then the attention to detail to get the plan right was greatly appreciated. It took a little time to get through the colour selections but that was our fault as we coudn't make up our mind. We were scared of making a mistake but the colour selection lady… Read more

was very patient with us and our colours and fittings are great.

The building construction was very smooth and whilst there was hick-up with the window company delivering the wrong windows, this was sorted out without a fuss and all ended well.

We are so glad that the supervisor was very approachable and efficient and that the quality of construction and competitive pricing resulted in us being really happy and relieved. Building was a bit scary for us but we couldn't be happier with the process and the quality of the build. We are pleased to provide this review of Quantum Homes.

Very Happy! – We moved into our new home last year and we are very happy with the service and quality that Quantum provided. We were able to design a home that suited our needs and they were willing to make changes for us.The kitchen is great, there's plenty of bench space which was important to us. The whole process was easy and any issues during and post… Read more

construction were discussed and sorted in a timely manner. We would build with them again if we were to do it again.

Outstanding value & service – This amazing family run business delivered on all levels from start to finish. They custom designed our home to our needs at a price within our budget. They were open and honest about cost and additional costs that may have occurred along the way (no hidden extras). They were patient and persisted in getting every single aspect of our house… Read more

exactly as we wanted it. We had an amazing site supervisor who we could call with any issue and he would resolve them without argument. All fantastic/professional tradies. We truly enjoyed building our dream home with Quantum and I can't recommend them enough. They were the full package - price/professionalism/perfection. If we were to build again we would not even consider looking at other builders! Thankyou for a great experience

Dream Home A Reality – We just wanted to say how great Quatum Homes are and they made our dream home a reality. We have now settled in and enjoying our beautiful home. We couldn't have asked for better service. The flexibility was great as too was the quality of the construction. The home was built within time without any hassles. It took us a long time to find a… Read more

suitable builder, especially one that would assist in the design to suit our personal requirements. They were patient with us and took the time necessary to ensure things were right. We would be happy to recommend Quantum to anyone. All the best to you Quantum Homes and keep up the good work. Professional and great quality.

Terrible – Run! Don't sign on the dotted line until you've insisted on seeing the colour selections!!! Colour consultant has NO idea about anything! I was left for over an hour on my own!! The only pro was the ease to change plans. Although this was long and drawn out, I did get what I want (somewhat!) Just about EVERYTHING!!!! Beware... if you build with… Read more

them and you are in the southern/western area you will get [name removed] as your supervisor. He is so slow! But if you build more towards the north you will get [name removed]. He's faster and his houses seem to be built quicker!!

I had multiple mistakes made at build stage, windows in wrong place, downpipes in wrong place etc etc etc etc I was the most stressful experience of my life and I would never build with them again!!! The office staff lie to you and at the 3 month maintenance inspection you basically get get told No to everything. Aparrently I can cause my laminate seams in the kitchen benchtop to buckle within 5 months of use!! Considering I just use a damp cloth I was very offended!!

My biggest advise is get an independant inspection and go over everything with a fine tooth comb, cause one you get to you 3 month maintenance anything you didn't bring up at handover they will not fix!!! I had a list of 15 items and they will only fix 3 of them!!! I'm really angry with this company and I warn people when I can to stay clear of them!

One other thing...they will insist on a 'rock allowance'. Take photos of the site dig...if there are no rocks brought up make sure you take photos of this and have a date stamp on it!! Otherwise you have a battle on your hands to get that money back. From memory it was $3000.

Their selections are pretty minimal and their upgrade costs are through the roof. And you don't get to do colour selections until AFTER you have signed the contract, so then its to late!!!

You will find yourself having to email or phone everyday just to get an answer to something. The answer is always "I will get the site supervisor to look into that and we'll get back to you" but they never do!! I found myself having to get a little nasty to get anywhere with them!!

I've been in my house for 6 months now, and sadly because of all the stresses and fights I've been in over mistakes made, things missed etc it doesn't feel like home.

Take your money elsewhere!!! I got sucked in by the very friendly and helpful sales consultant. Once you've signed that all goes out the window!!

Terrible – Quantum Homes is a boutique builder in the Western Suburbs. They made promises about what house they could build us and they took our money for site costs. We told them we had a budget and they agreed that they could meet that. They then came back with a huge site cost fee of $42000 based on some cooked up story about the site elevation being too… Read more

big. We were told by the land office that the site elevation is 900mm not just under 2m like what Quantum Homes are saying. As we cannot afford to go ahead with the new costings they have now given us we wanted our deposit of $3000 back. They are refusing saying that it cost $3000 for site costs and plans. They are saying that the deposit is non-refundable. It does not say in their preliminary agreement that it is non-refundable, they said they verbally told us... do not build with Quantum Homes, they will take your money and not deliver the results that you are looking for!!!

Take your money and don't deliver on plans.

Get you to sign a preliminary agreement and then use it to say stuff that it doesn't support - like the deposit is non-refundable (which is not stated).

Charge exorbinant amounts for site costs... they reckon it costs $3000 for site costs and plans...

Do not discuss your complaint with you, they will just walk away and slam the door in your face.

Buyers Beware!!!! – We had Quantum Homes quote a single storey home based on one of their single storey designs. A sketch was done and presented to us. The sales person says to get an accurate quote, Quantum would require a site and contour assessment and that would cost $1,500. We paid this to get a proper quotation. The sales that if we were happy with the… Read more

quotation, we would only have to pay the balance of the inital deposit of $2,500 (total $4,000) to lock in the "old" pricing Quantum has put their prices up in OCT 2010.

The quotation came in and the sales person was asking us to sign the preliminary agreement but instead of the $2,500 as he put in writing he said that we should pay $4,000 to show good faith. We paid the $4,000.

The sketch was not drawn correctly and we also had a change to make to the width of the ensuite, so a second drawing was done and submitted to us prior to Christmas 2010. It was still Wrong!

As our circumstances have changed, we asked quantum to quote on a double storey that we sketched ourselves for quotation.

The quote came back at a very high cost.

Earlier Quantum mentioned that they work on a per SQ rate and that is how the homes are charged. This did not work out to bbe the smae rate as the single storey.

We could not proceed as the cost was too high and requested taht our deposit less the $1,500 that was paid for site evaluation.

The sales person said no problem and then the problems started. There was plenty of excuses for why we cannot get our depsoit back.

Quantum only sketched two plans that they say was FREE OF CHARGE and now wanted to chanrge for any extra revsions.

Afer We have proven that only two sketches were done, they would not pay the refund. Also Quantum (sales person or Managing director would not put anything in writing about paying the refund)It was always a phone call from the Sales rep and he did put the conversation in writing.

As soon as I told them that I would advise Consumer Affairs and I was was told that the cheque would be ready to collect the next day.

The sum of the returned cheque was not the $4,00 deposit. It was for $1,013. The break up of the fees was $3,000 for quotation!!

Quantum will tell they can do anyting, but when things change,Quantum will change the rules to keep your money! DO NOT SIGN ANYTHING, Better Still DO NOT BUILD WITH QUANTUM HOMES

Terrible – This firm is disorganised and unprofessional, building up your hopes and then when the going gets a bit tough, jumping the sinking ship. I feel sorry for anyone who takes them on as builders. This mob are bad. bad. bad. We are a pensioner couple relocating, with a sloping block. They told us they could build on it okay, we paid deposit and went… Read more

to see them, at the meeting they decided we should put 2 bedrooms underneath and would change plans accordingly, that was on 15th May, it is now 20th October and we have not heard from them since, in spite of numerous calls and emails. We now have another firm who have taken all our needs into account and been nothing but professional and helpful. Do not go with Quantum

Excellent – Quantum Homes have built me a good home and I didn't experience any of these problems. In fact a number of my family have built through them and have raved about their workmanship. This was true for me also. With family in the building game, I would have thought your contour levels would be the determining factor of where the levels are at.… Read more

Anyway all the best with building in the future. Meticulous detail and quality. Competitively priced and got my plans in no time. A little unflexible. I am an electrician and wanted to do my own wiring etc... I was told I couldn't but understood that they want to keep a good control on workmanship. Disappointing but understandable.