Quincy Hotel Melbourne

While the arrival and pre check-in process was smooth and initially gave a great impression, the rest of the stay was a complete letdown. The linen looked as though it hadn’t been changed at all, with stains across the doona — absolutely unacceptable and frankly disgusting. This is a basic standard that should never be missed. When I reported the issue to reception, the response was completely blasé, lacking any empathy, urgency, or concern. It felt dismissive, as though the issue was of no importance, which only made the situation worse. Very disappointing overall. I would strongly advise anyone staying here to check the linen before using it.