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RAA Home and Contents

RAA Home and Contents

2.2 from 51 reviews · View Statistics
See the Best Home and Contents Insurance in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Royal Automotive Association

Reviews

  • Value for Money
    2.2 (18)
  • Transparency
    2.2 (18)
  • Customer Service
    2.2 (18)
  • Claim Resolution Time
    • <1 week (1)
    • 1-2 weeks (2)
    • 2-4 weeks (1)
    • 1-2 months (2)
    • 3+ months (3)
  • Claim ApprovedYes (5) · No (4)
Previous
Next
Peter
Peter
  • 2 reviews
  • 4 likes
  • Verified

Terrible service, kept my policy running after saying it was cancelled.

published
Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
Ross C.
Ross C.South Australia
  • 4 reviews
  • 3 likes
  • Verified

Disgusting lack of response

published

Placed a claim for damage caused by the hail storm in October 2021. Its now almost march 2022 and still nothing despite repeated emails asking where my claim is at. I've paid for an electrician to verify my claim of electric motor failure so I'm further out of pocket. I've now lost patience with RAA and am cancelling policies with them despite being a customer for the past 20 years. I figure my current claim is a lost cause. I DO NOT RECOMMEND RAA INSURANCE of any sort. Very disgruntled

Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
Matt
MattMetropolitan Adelaide, SA
  • 2 reviews
  • 1 like

Absolute thieves who look for any way to get out of a claim - AVOID!

published
Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!

Hopeless, stressful, worst experience ever

published
Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
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Serge
SergeSouthern and Hills, SA

Do not go with RAA. Horrible customer service and will not cover you for anything leaving there insurance worth nothing

published

RAA stated they would cover inner ceiling damage caused by water leak through my roof. After providing them all information and my building inspection they then refused to even cover what they originally said they would. They have refused to let me speak to a manager when I have asked to and have spoken horrible to me on multiple occasions. Also refused to discuss make safe strategies for my property while I escalated my complaint. Do not buy insurance from RAA it is worthless and they are immoral.

Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
Sylvia
SylviaMetropolitan Adelaide, SA
  • 2 reviews

BEST CUSTOMER SERVICE

published

Leaking dishwasher claim and a $400 gap payment. Unable to work due to getting cancer. RAA waived the gap , I'm forever grateful. Thankyou RAA you got a customer for life

Value for Money
5/5
Transparency
5/5
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David S.
David S.Greater Melbourne (Inner), VIC

This is nothing more than legalized theft !

published

It appears they have been taking money from you for years under false pretenses only to deny any valid claim. This is nothing more than legalized theft. I will be cancelling all of my policies with this mob and going to Allianz !

Incentivised Review No
Coverage TypeHome & Contents
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Michael H
Michael HMetropolitan Adelaide, SA
  • 23 reviews
  • 31 likes

Employs deceptive Engineers to assess claims who fake evidence

published
Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
Jacki Skinner
Jacki SkinnerCentral Queensland, QLD
  • 5 reviews
  • 4 likes

Home and contents

published

Lodged a claim for stolen earrings ,they gave poor customer service and declined the claim for theft putting it under accidental damage, because we were renovating and had tradesmen in our house, we couldn’t prove when the theft had happened , refusing the claim by stating tradesmen were authorised to be in our house! we have been with the RAA since 1985 time for a rethink

Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
Home and Contents Insurance

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Steve.B
Steve.BMetropolitan Adelaide, SA
  • 5 reviews
  • 2 likes

Terrible customer service!! Avoid at all costs!

published
Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!

So much trouble

published
Incentivised Review No
Coverage TypeHome & Contents
Similar opinion? Write a review on ProductReview.com.au!
Frencham8
Frencham8Metropolitan Adelaide, SA
  • 4 reviews
  • 2 likes

Happy Home Insurance

published

Over the years I have been with a number of insurance companies, but I have always gone back to the RAA for their high standard of customer service. They are so easy to deal with and I cant speak more highly enough about them.

Value for Money
5/5
Transparency
5/5
Similar opinion? Write a review on ProductReview.com.au!
Home and Contents Insurance

Find out how RAA Home and Contents compares to other Home and Contents Insurance

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Claire
ClaireMetropolitan Adelaide, SA

Home and Contents Insurance after Grass-fire damage

published

We recently had to make a claim after a grass-fire damaged our fence and the house had smoke damage.
The insurance assessor was very prompt and arrived to asses the damage one week after the fire.
There were no problems with any part of the claim and we got money to replace the fence 2 weeks after submitting the quote.
The assessor organised for our mains water pipe to be replaced, painting of the walls and ceiling,carpet and rug cleaning, curtain cleaning, air conditioner cleaning and even organizing an air purifier for a weeks hire to clean the air.
I could not recommend RAA Insurance high enough for coming through when they were needed.
Thanks RAA

Value for Money
5/5
Transparency
5/5
Similar opinion? Write a review on ProductReview.com.au!
Jason.
Jason.Far West, NSW
  • 2 reviews
  • 3 likes

No coverage for old house

published

They accept insurance premiums on our old house but won't cover anything because of age. What a rip off.
Over priced and use what ever loop hole they can to get out of paying.

Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
Naturalee
NaturaleeSouthern and Hills, SA
  • 4 reviews
  • 1 like

Good bye RAA

published
Value for Money
2/5
Transparency
2/5
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

shane o.
shane o.asked

Hello. What kind of damage to a mobile phone is covered if it is included in my home and contents policy

1 answer
Claire
Claire

Hello,
Sorry no claim was made for a mobile phone ours was fencing and fire damage from a grass fire to the home but no mobile phones were damaged at the time so cannot answer this for you

David W.
David W.asked

In SA which loss adjuster do you use in the event of a home insurance claim?

1 answer
Kylie C.
Kylie C.

Hi David, we are currently in the middle of a long term claim with RAA and have been connected to a loss adjuster from YDR Chartered Loss Adjusters.

Natalie W.
Natalie W.asked

Is my lost/stolen mobile phone covered by contents insurance?

4 answers
Disgusted
Disgusted
Bron
Bron
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Details

CategoryHome and Contents Insurance
Other Insurance Types Offered Car, Home and Contents and Landlord
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