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RAA Home and Contents

RAA Home and Contents

2.5 from 40 reviews · View Statistics

Reviews

  • Value for Money
    3.0 (8)
  • Transparency
    3.0 (8)
  • Customer Service
    2.9 (8)
  • Claim Resolution Time1-2 weeks (2), 3+ months (1), 2-4 weeks (1) and <1 week (1)
  • Claim ApprovedYes (5) · No (0)
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Frencham8

Frencham8Metropolitan Adelaide, SA

  • 3 reviews
  • 1 like

Happy Home Insurance

published

Over the years I have been with a number of insurance companies, but I have always gone back to the RAA for their high standard of customer service. They are so easy to deal with and I cant speak more highly enough about them.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Claim Resolution Time<1 week
Claim DateFebruary 2020
Claim ApprovedYes
See all answers
Claire

ClaireMetropolitan Adelaide, SA

Home and Contents Insurance after Grass-fire damage

published

We recently had to make a claim after a grass-fire damaged our fence and the house had smoke damage.
The insurance assessor was very prompt and arrived to asses the damage one week after the fire.
There were no problems with any part of the claim and we got money to replace the fence 2 weeks after submitting the quote.
The assessor organised for our mains water pipe to be replaced, painting of the walls and ceiling,carpet and rug cleaning, curtain cleaning, air conditioner cleaning and even organizing an air purifier for a weeks hire to clean the air.
I could not recommend RAA Insurance high enough for coming through when they were needed.
Thanks RAA

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Claim Resolution Time3+ months
Type of ClaimFire
Claim DateJanuary 2020
Claim ApprovedYes
See all answers
Jason.

Jason.Far West, NSW

  • 2 reviews
  • 3 likes

No coverage for old house

published

They accept insurance premiums on our old house but won't cover anything because of age. What a rip off.
Over priced and use what ever loop hole they can to get out of paying.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Type of ClaimStorm and Rainwater
See all answers
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Naturalee

NaturaleeSouthern and Hills, SA

  • 4 reviews
  • 1 like

Good bye RAA

published
Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateOctober 2019
Claim ApprovedYes
See all answers
Fraidon

FraidonMetropolitan Adelaide, SA

Not happy with RAA at all. Bunch of thieves

published

lease please don't go with RAA. I had comprehensive car insurace with RAA and was Agreed value when i insured my car, ihad a car accident in victoria i went for a short holiday and when i called them to make a claim they assessed the car and said its a total loss and we will pay you the settlement, they called me again and said the agreed value is too hight and the market value is only 18k, why would you even accept the agreed value when you think its high? Why would you charge me extra for premium when i chose the agreed value? . I will take this to my lawyer and take it forward to the court.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Property TypeOther
Claim MadeYes
Claim Resolution Time1-2 weeks
Type of ClaimImpact at Home
Claim ApprovedYes
See all answers
Cara72

Cara72Eyre Peninsula, SA

  • 3 reviews

Contents

published

Haven't made a claim but seemed pretty run-of-the-mill to me. I haven't ever had to make a real claim with any insurance company, so I guess that's where the real proof will be when and if that time comes!

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Coverage TypeContents Only
Property TypeHouse
Claim MadeNo
See all answers
Jackie

Jackie

  • 14 reviews
  • 15 likes
  • Verified customer

Accidental damage claim

published

Agree with the others posting about their ridiculous process for accidental damage claims. Xbox won't work since we moved house. They expect me to take it to a repairer, get them to write a report and pay the costs for that (which I may get back). What is the point of accidental damage cover if they expect all the reasons why it doesn't work anymore? And the excess is $150 on that when it is $100 on my insurance policy. I cancelled the claim and yet it sits under "completed claims" on my account. It should be deleted as it was NOT completed. I'm really disappointed and think the process is completely ridiculous.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Coverage TypeContents Only
Property TypeHouse
Claim MadeNo
See all answers
Trish

TrishMetropolitan Adelaide, SA

Excellent, quick service.

published

I had a broken ipad pro 10.5 that I made a claim for on our accidental damage. RAA were fast and efficient. I was more than pleased with their service. They did ask for proof of the ipad specs which was no problem.
A few years back my husband had a car accident and our car was written off. Again RAA provided fast and efficient service.
I am happy with RAA and based on our experience with them would recommend them to others.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateMay 2019
Claim ApprovedYes
See all answers
Bron

BronAdelaide

  • 2 reviews
  • 2 likes

Lost Keys

published
Insurance claim madeYes
1 comment
Royal Automotive Association
RAA o.Royal Automotive Association
Home and Contents Insurance

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  • Verified customer

Never could believe me

published

I had an incident with someone's car and I was discussing the matter with raa staff over the phone and whatever I said, she said I am wrong and asked me evidence and whatever the other party reported, she accepted. I felt that I am negotiating with other party's LAWYER, not raa customer service. I have two cars insured with raa and wanted to insure my home with them,as well, but got the lesson to find a better insurance company. Raa is an excellent insurance company as long as you keep, calmly, paying them. When it comes to costumer service? fever and pain!

Insurance claim madeYes
3 comments
Royal Automotive Association
RAA o.Royal Automotive Association
Rozz K
Rozz K
Royal Automotive Association
RAA o.Royal Automotive Association

Hi Rozz, thanks for sending this information through. I've passed this onto our team to investigate for you and asked them to give you a call to discuss. Kind regards, Laura

Disgusted

DisgustedAdelaide

  • 3 reviews
  • 4 likes

Dodgy, dishonest, unethical liars

published

Appalling unethical behaviour, took months to deal with a valid claim, then tried to refuse it on incorrect information, failed to disclose hidden policies, tried to change a policy retrospectively to avoid paying a claim, very stressful experience. Very unprofessional, incompetent company. Don't deal with them, they will do anything to avoid paying a claim!

Insurance claim madeYes
3 comments
Royal Automotive Association
RAA o.Royal Automotive Association
Disgusted
Disgusted
Royal Automotive Association
RAA o.Royal Automotive Association

Thank you for sharing this information, we can understand this would have been frustrating. If you'd ever like to provide your claim number at so that we can look into the specifics, we can use this to improve our processes. Kind regards, Laura

Adam K

Adam KAdelaide

  • 10 reviews
  • 12 likes
  • Verified customer

Excellent

published

iPhone X was lost on a trip and dealing with Optus insurance resulted in 3 hours of being on the phone waiting and being told different information by different people. RAA sorted by claim in 10 minutes on the phone and approved in less than 24 hours. Thank you RAA.

Insurance claim madeYes
1 comment
Royal Automotive Association
RAA o.Royal Automotive Association

Hi Adam, thanks for writing us a review and so glad to hear you've been so happy with our insurance! Cheers, Laura

Nonsense company

published

Claim their road side premium membership covers majority of services, but when I had a flat TYRE and no spare, they claiming the towing included in my membership doesn’t count as it isn’t a mechanical issue and needed to pay an additional $100. Called again the next day for them to change the TYRE but refused as it wasn’t on the rim. Nonsense company, waste of $200 membership. Will not be joining again.

Insurance claim madeNo
1 comment
Royal Automotive Association
RAA o.Royal Automotive Association
Pakman

PakmanBrighton

  • 2 reviews
  • 8 likes
  • Verified customer

WARNING - Do not use RAA!

published

* Do not go anywhere near this organisation. They are liars, cheats and thieves, providing all promises but fabricating evidence when a claim is presented. My simple claim was around $1000 and has been drawn out for over three months before being finally disallowed. The net result, now cancelling three car policies, two house policies and two roadside covers as I do not want anything to do with these crooks. No doubt they are very proud of themselves!

Insurance claim madeYes
1 comment
Royal Automotive Association
RAA o.Royal Automotive Association
Rachel1993

Rachel1993Port Lincoln

  • 9 reviews
  • 8 likes

Claiming damaged phone has been a hassle

published
Insurance claim madeYes
1 comment
Royal Automotive Association
RAA o.Royal Automotive Association
Home and Contents Insurance

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Poor Service

published

Claimed my IPHONE on accidental damage as that's why I have it.
Got a letter from Apple, stating it needed to be replaced.
Now they are telling me that i have to take it into the store to be sent to the head office before they will replace it.
I have a letter why else do I need to wait.

Took it into a branch now and told would be sent off straight away, Called again, haven't received it yet.
In the mean time I have to wait without a phone, for them to receive it.
GRRR Thinking of cancelling my policy.

Insurance claim madeYes
1 comment
Royal Automotive Association
RAA o.Royal Automotive Association

Hi Tiff, sorry to hear you have had issues with our customer service for claims. I will send this feedback on to our team to review. Thanks again for taking the time to write in. Kind regards, Gemma

Unhappy

published

Customer support is very poor for existing customers. I rang with a simple question about to seek for information about my increased premium and the 'customer support person' over the phone was really rude and raised his voice at me. Customer support service treat customers with contempt.

Insurance claim madeNo
1 comment
Royal Automotive Association
RAA o.Royal Automotive Association

Hi Kesha, thank you for taking the time to review our insurance. I will ensure this feedback is passed on to our team to help review our customer service for claims. Kind regards, Gemma

pc55

pc55Adelaide

  • 3 reviews

RAA Home and Contents Insurance Claim - Prompt excellent Service by local SA Service Team

published

This week I needed to make a claim for food spoilage after major flooding and storms caused significant power failures across the state. My claim was actioned promptly by the caring and dedicated team at RAA Insurance. My claim was completed in less than 2 days. Now that is service. Well done RAA Insurance.

Insurance claim madeYes
1 comment
Royal Automotive Association
RAA o.Royal Automotive Association

Hi PC55, thank you for this feedback, it is great to hear. I will ensure it is passed on to our team. Kind regards, Gemma

pinery fire

published

they just ignore you when you make a claim to do with an exsiting issue if they do not want to deal with it. no phone call and nothing in writing. they are so rude and treat their customers with comtempt.

Insurance claim madeYes
1 comment
Royal Automotive Association
RAA o.Royal Automotive Association

Hi there, I'm sorry to hear you had a bad experience with our services. I will ensure your feedback is sent on to our team to help review our service levels. Kind regards, Gemma

It's refreshing to speak with local customer service

published

I've been with RAA for several years and they have always been a pleasure to deal with. Friendly customer service, prompt attendance and peace of mind. What more can you ask for?

Insurance claim madeYes
1 comment
Royal Automotive Association
RAA o.Royal Automotive Association

Hi Carlo, thank you for this great feedback. It's lovely to hear that we could help you. I will ensure this is sent on to our team. Kind regards, Gemma

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Questions & Answers

shane o.

shane o.asked

Hello. What kind of damage to a mobile phone is covered if it is included in my home and contents policy

1 answer
Claire
Claire

Hello,
Sorry no claim was made for a mobile phone ours was fencing and fire damage from a grass fire to the home but no mobile phones were damaged at the time so cannot answer this for you

David W.

David W.asked

In SA which loss adjuster do you use in the event of a home insurance claim?

1 answer
Kylie C.
Kylie C.

Hi David, we are currently in the middle of a long term claim with RAA and have been connected to a loss adjuster from YDR Chartered Loss Adjusters.

Natalie W.

Natalie W.asked

Is my lost/stolen mobile phone covered by contents insurance?

3 answers
Disgusted
Disgusted

Hi Natalie I can’t answer that question, you will have to ask them depending on your policy. If they say no, don’t take their word for it, read your policy and double check. We found them appalling to deal with. They went to extraordinary lengths to not pay a small, valid claim. They eventually paid it as it was very clearly covered under our policy and we started action with the Insurance Ombudsman but the whole experience was very unpleasant. We were lied to, they withheld evidence when we asked for phone recordings which proved what we had told them, they even retrospectively changed a policy! We cancelled our policy with them and are now insured with a much more reputable business. I strongly suggest you find another insurer. Imagine what would happen if you had a big claim!!!

Bron
Bron

If there is nothing on the phone to identify you, they will probably reject your claim. Try to claim it and if rejected complain to the Ombudsman. I have found them helpful. I am still waiting on a resolution re my lost keys. Have sent them quotes but have no reply yet.

Royal Automotive Association
RAA o.Royal Automotive Association

Hi Natalie, depending on your policy and options you've chosen your mobile phone could be covered. The best option would be to give us a call on 8202 4567 so we can check your policy for you and provide advice on how to make sure you're covered for the things you need, like a mobile phone or laptop etc. Kind regards, Laura

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Details

CategoryHome and Contents Insurance
Other Insurance Types Offered Car, Home and Contents and Landlord

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