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RACT Home and Contents Insurance

RACT Home and Contents Insurance

2.3 from 10 reviews

See the Best Home and Contents Insurance in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
3
4 star
0
3 star
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2 star
1
1 star
6

CHANGING INSURANCE COMPANY. VERY INCOMPETENT

published
Value for Money
Customer Service
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Type of ClaimImpact at Home
See all answers

Don't go there

published

Have home and contents insurance - haven't had a claim in 12 years until now and declined instantly.
Accidental coverage not covered. Would like to know of any insurance claim that isn't accidental.
Am changing companies immediately.

Insurance claim madeYes
Karina

Karina

  • 5 reviews
  • 1 like

RACT blocks you on FB

published
Insurance claim madeNo
1 comment
Karina
Karina
glazfolk

glazfolkHobart, TAS

  • 21 reviews
  • 24 likes
  • Verified customer

We had a burst water pipe. But that was just the beginning of our troubles ....

published

Six months to fix a problem that should have taken six weeks. Instead, we had six months of constant haggling on the phone. As time went on it seemed to us that all they were interested in was saving money. After three months of obfuscating, they insisted on redoing the scope of works from scratch, to remove "unnecessary" work that had been already approved by the independent assessor.

The whole experience was a nightmare. We are now at last back home, but there are still issues that remain unresolved.

Insurance claim madeYes

Unsatisfied

UnsatisfiedLilydale

  • 5 reviews
  • 4 likes
  • Verified customer

No Flame... No Fire that's their policy!!! Smoke damage NOT covered.

published

... So if you have smoke damage into the tens of thousands of dollars, but the assessor says the pot on the stove didn't actually catch fire, your insurance isn't worth a cent! It's the assessor's call, he can either be your messenger of light or the devil incarnate. In this case we are left with the damage bill, so check your policy VERY closely. Smoke damage is NOT covered if they deem there was no flame. And guess what.... that's what they will say if your kitchen doesn't catch fire. Who would check their policy this thoroughly? We are changing all our insurance over to a company with a higher standard. RACT, I will tell the world!

Insurance claim madeYes

J S

J SLaunceston

Very let down

published

This is about car insurance .
They done us over big time , let us down and was very demeaning and upsetting to deal with such heartless people , never thought an insurance company could treat you the way they did . We may not have been completely honest with them but we’re only human and they obviously are not.

Insurance claim madeYes

Over rated and obstructive

published

Insured for year. Never made a claim until recently. The "$200 excess" on a broken window, cost more that the repairman would have charged to fix it. ($170) And then they refused to use a police report photos for a claim against damage to my fence. Thousands and thousands in fees over the years. And this is my first two claims. Looking for a better company to deal with now. Overpriced and a total rip off.

Insurance claim madeYes

Sojourn47

Sojourn47Launceston, TAS

  • 17 reviews
  • 29 likes

Best experience ever

published

Had a small accident, my first claim for many years, and was very pleasantly surprised at how straight forward the claim process was.
The car was repaired to my full satisfaction. Thanks RACT.

Insurance claim madeYes

Fantastic experience - great customer service and good value!

published

We approached RACT after reviewing our home, contents and vehicle insurance. Sarah, our consultant, was helpful, friendly, informative and made the process of setting up our policy, seamless. It not only meets our needs, but is great value. Accolades to RACT - a pleasure to talk to someone who delivered great service with a personal touch.

Insurance claim madeNo
NadiaGardner

NadiaGardnerWestern Australia, Australia

  • 3 reviews
  • 5 likes

no hassle insurance claim

published

Claim for storm damage for house insurance - excellent service. All done by phone, fast response, repairs done professionally and on time.

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Details

CategoryHome and Contents Insurance
Contact Number 13 27 22
24-Hour Phone Contact No
Other Insurance Types Offered Car and Travel

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