Railway Motel Myrtleford

I stayed one night at Railway Hotel on Friday, 27 June 2025 in Room 10, and unfortunately, I had a very disappointing experience after check-out. A staff member called me the next day accusing me of stealing a decorative pillow from the room and said I would be charged $50. I was shocked by the accusation, as we absolutely did not take anything from the room. I asked politely if they could re-check the room, but the staff refused and said it had already been reset for the next guest. There was no investigation, no evidence, just a one-sided assumption based on their internal checklist. What made the situation worse was how the staff spoke to us on the phone. At first, I stayed calm, but the tone from the staff was aggressive and disrespectful. Instead of handling it professionally, we were talked over and blamed without any chance to properly explain ourselves. Then they claimed we were the rude ones — which was very frustrating. We were simply there for a snowboarding trip and had no reason to take a pillow. Being unfairly charged, treated with suspicion, and spoken to so poorly left us very disappointed. I’ve stayed in many motels and hotels and never had an experience like this before. I don’t recommend this place based on the way they handled the situation and their lack of professionalism.

I actually don’t care about 50$ that they’re charged me but I do really care about that they’re said we are steal their thing from the hotel. That’s unacceptable.