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- 3 reviews
- 1 like
- Verified
Gave me horrible allergies. Not recommended.
Not a fan at all. The products are very highly perfumed. I don’t normally react to skincare, but these products smell so strong. I couldn’t stop sneezing when I used the products and they made my eyes water. I stopped using them and the allergies went away. Not only that, I didn’t find the products very good - my skin felt dry after using them. And the packaging is clunky.
The company were completely uninterested in helping, rude and just said that the ingredients are listed on their website. I find that hard to take given that I don’t normally react to things and knowing the ingredients wouldn’t have made a difference. So it’s buyer beware. Very disappointing and a huge waste of money.
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
Again, all you can offer is advice. I don’t know what advice you could give me for products that I can’t use because they smell so strong and give me allergies. And again, I understand that you list y...
Read moreour ingredients and put your policies on your website - but without known allergies that’s useless to me. I only react to your products.
- Verified
Obsessed
Not sure what more I can say besides obsessed with how much my skin has improved using these products. I’ve got Purified, Limelight, Canvas, Eternal and Epiphany. Love them all. The customer service is exceptional. I had one item arrive damaged as it was thrown on the floor by the courier and Nat had it fixed right away.
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
- 5 reviews
- Verified
Awesome!
Bought the Jade Gua Sha and Roller, SO GOOD! Amazing used with my face masks and i actually store them inside my skincare fridge to keep the cool and help depuff. Game changing
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
- Verified
Amazing product, its like magic!!!
Best even moisturizer and Toner!!! I have only been using this in the last 3 days and I can really see good in it!!! its truly beautiful product!!! so proud of of Rawkavanas... Legend!
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
Find out how RAWKANVAS compares to other Beauty Product Brands
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- Verified
Can't get enough!
I purchased a few RAWKANVAS products after seeing that they won 5 awards in the Beauty Shortlist Awards (congrats!), it's the nicest smelling and most beautiful skincare I've ever tried, and I've tried a lot! My skin looked and felt great after using the cleanser, exfoliator, toner & moisturiser. I made my second purchase shortly after trying my first few products! I love the glass bottles & recycling program. Love everything that they're about. Super fast shipping and I got a free water bottle with the spin to win on their web page! Thankyou! Can't wait to get all the products in the range to complete my whole skincare routine with RAWKANVAS :) Well done ladies on creating these amazing products. Much love xx
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
Hi Lauren,
Thank you so much for your feedback. We’re so glad to hear you love your RAWKANVAS products. If you ever need any assistance please don’t hesitate to reach out to us....
Read more Thank you again and enjoy ☺️ RAWKANVAS x
Products amazing, packaging isn’t.
I love RawKanvas products. They are beautiful and really work. However, I don’t think I can continue to order them due to their packaging. Lids have broken, the toner spray clogs and while I can unclog it, I need to repeat this process every second day. The eye cream is beautiful but you can’t control how much comes out so you end up using way to much. I’m
not rough with my products. I love skincare and this brand is the only brand that I have packaging problems with.
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
Hi Katie,
We're so glad to hear that you love RAWKANVAS! With your packaging concerns - we're more than happy to assist and let us help clarify what was likely to have occurred here. ...
Read more With Harmony (toner) - the tube for the spray nozzle can sometimes build up with air pressure during transit from our warehouse to you, which causes 'clogging' from trapped air. To fix this, we would simply ask you to pop the nozzle and tube out, rinse with some warm water, and pump through to remove the trapped air. If this occurred more than once, then it's likely that the sediment from the pineapple and papaya within Harmony has fermented within your bottle which has clogged your tube. We have recently replaced our Harmony tubes to account for this fermentation due to the natural ingredients. You’re also always welcome to send us an email so we can send you out a replacement. With Epiphany (eye cream) - one pump is recommended for application across both eyes and this single pump disperses the perfect amount. To best apply and make use of this single pump, you start at the inner corner of your eye, glide the product out underneath your eye, around your crows feet and then up under your brow bone as well (this sufficiently covers everything from darker under eye circles right through to crows feet). Then repeat with what is left from that single pump, with your other eye. We are glad to hear that you loved the product! We hope this helps to clarify a few things and we're always available for customers through our social media and email to assist with usage advice and in this case, packaging concerns. Thanks Katie! RAWKANVAS
Slippery glass bottle!
I was so excited to try the cleanser and had it in the shower. I picked up the bottle and it literally slipped out of my hand and smashed on my shower floor and cut my toe. I’m so upset as it smells devine!
So just a warning that the bottle is extremely slippery and be careful when using.
I’m looking forward to trying the other products.
Just not in the shower.
I’m devastated and just don’t want this to happen to anyone else as I clearly wasn’t thinking.
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
Hi Emma,
We're so glad to hear how much you loved the scent of Purified but also sad to see the experience you've had.
...
Amazing!
I can’t fault this company. The products are beautiful and I do NOT like stuff on my skin. I’m in NZ and I get their packages quicker sent from Australia than I do within NZ. Worth every cent and always has good package deals and wee gifts. Thankyou and vegan and cruelty free which is a non negotiable for me.
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
- 2 reviews
Really great products :-)
Really great products! I received them today and they smell and look amazing. The cleanser had leaked so I lost about 1/4 of the bottle unfortunately. But can’t fault the products!
- Incentivised Review No
Hi Melly,
Thanks so much for your feedback. We’re so sorry to hear your Purified leaked in transit. Prior to dispatch we always ensure the lids are tightened and everything is in perfect order for th...
Read moree product’s new home. In this instance it appears the sneaky cleanser really wanted to make an escape from the pressure on the plane.Find out how RAWKANVAS compares to other Beauty Product Brands
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- Verified
great range and variety for all skin types
Thanks heaps for making such a great range. I've got dehydrated skin and Luna vitality, Limelight and yesteryouth have been great for my skin. I emailed asking for tips on how to make sure the products work the best they can for me and I even learned something new, moisturising over moist skin if your skin tends to be more dry. Brilliant. Thank you for the great service, answering my queries and for creating such a beautiful range.
- Incentivised Review No
- 6 reviews
- 1 like
Skin feels smoother than a babies bum ! What is this ? Magic ? Super impressed!
Fast service
First time buyer ... will be a regular from now on
Best products ever - nothing compared on other expensive products
Just do it - Uber quick responses and help from Nat
Cruelty free vegan friendly
Its noice different unusual
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
- Verified
Adore this product and bonus points for customer service
I got the cleanser and lotion and I love them so much. They smell amazing, look so pretty with their natural colours (how cool is that) and my skin feels clean and smooth with no redness or irritation. Bonus points goes to them for their customer service. I thought my parcel has disappeared on its way down to me in melbourne (it just didn't get scanned until delivery day) and they contacted Aus post to sort it out quickly. So good as all other companies (I've done a lot of shopping in Melbourne iso these past few months) didn't even notify me of even delays whereas rawkanvas not only notified me but then sorted it out when I thought the parcel disappeared.
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
Find out how RAWKANVAS compares to other Beauty Product Brands
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Amazing products, excellent customer service.
Ordered a few different products from rawkanvas, arrived very quickly (a small delay due to Covid, as to be expected). On arrival two of the products I ordered had leaked quite a large amount, I emailed straightaway, I received a response very quickly and had new products sent out which arrived within the week (I live in Perth). The process was so easy and quick, cannot fault the customer service.
Now to the products themselves. They are BEAUTIFUL! I love using them, they smell and feel amazing on my skin. I have only been using them for a week and have already noticed an improvement in my skin. My small wrinkles are improving and the colour or my skin is becoming more even.
I love these products and this company!
- Product Quality
- Incentivised Review No
- Return Claim MadeYes
thank you for the fast service and products
Thank you for the fast service and products. The smell, look and feel of the products makes me look forward to using them everyday. I'm enjoying seeing my skin feel smooth and brighter
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
Customer service is appalling
Like other reviews, I experienced terrible customer service from this company. The products I purchased were not good. The other products might be amazing - I don't know and I will not bother finding out given how this company reacts to customers. Strongly recommend trying to find an honest review (for example one not written by an influencer or someone who was gifted the products) and buying mini sizes before you commit as they will not help you if the products do not suit your skin.
- Product Quality
- Incentivised Review No
Hi Elizabeth,
Thanks for your feedback and we're sorry to see this review as we've gone above and beyond our returns policy for you by providing you with a refund (minus a 10% restocking fee as outli...
Read morened in our terms) for 2 used products, 1 being approximately 75% used within 7-8 days.
Hi,
I really considered whether it was worth responding but there are some clear factual inaccuracies in what you have said and I think they should be corrected....
Read more As a starting point, it is really curious to see that you posted an earlier response (accusing me of returning a product with hair on it and cream on the outside of the box) and then deleted it. I can only assume you realised the inappropriateness of that response. As to going above and beyond, that is not correct. I am happy to say that at first you were very helpful (when I contacted you after using the products for five days and found my skin was persistently dry). At the point when I requested a refund, that was when you stopped being helpful and were obstructive to say the least. This is in total contrast to the experience a friend of my had recently with another similarly priced skincare company. When she reported that the product she had been using for two weeks had started to sting her skin, the company was immediately apologetic and gave her a refund as well as samples for other products from their line that they thought might be better suited. On the other hand, I had to fight to get the products I purchased refunded. And while I'm glad to have recieved the partial refund, what I do not appreciate is an email after the fact accusing me of having kept some of the product back and sarcastic responses to my genuine feedback on your products. Finally, I did not have ezcema when I started using your products, nor did I when I emailed you at the five day mark to request advice. A patch appeared on my eyelid about 7/8 days in, at which point I decided I couldn't use the products anymore and that is when I contacted you asking for a refund. Your other products might be amazing and I don't expect that they will be suitable for everyone. But I think you do have to be prepared to address bad feedback in an appropriate way when it comes in, and you need to be more honest in your dealings with customers. Good luck on your business journey.Hi Elizabeth
Thanks for your note....
Read more There appears to be a number of misunderstandings here and we apologise again if our return policy was not clear enough or easy enough to understand. We have reviewed these thoroughly in order to avoid confusion going forward. We cannot speak for other skincare companies - every business is different, however it is absolutely our intention to help our customers and we accommodated your requests as best we could even straying outside of our policies to do so and still providing a refund for a products that were returned soiled and significantly used in a very short period of time. As we mentioned to you; eczema is a skin condition that may require assistance from your GP (which is what you told us you had after buying and using products from our range). If you have any further queries please feel free to get in touch anytime at info@rawkanvas.com We hope this clarifies and we wish you all the best.Questions & Answers
Bit Disappointed in the sizes!!! you make them look bigger than they are!!
Hi Layn,
Thanks for your message. We apologise if you’re feeling disappointed by the sizes. The product size/ mL volume is listed on the website product listing in three places, including directly un...
Read moreder the price, on the image of the skincare product and in the features as a bullet point.
Hi Layn,
Thanks again for your feedback. On each individual product listing, including our sets we do mention the approximate number of standard uses per bottle. For example Purified has approximatel...
Read morey 150 standard uses. Of course it depends on each individual’s usage preference. A 100mL bottle of Purified can last customers 6 months or longer, its really dependent on how much the customer prefers to use and how often.
With regards to the toner, am I to let this absorb into my skin or am I supposed to gently rub in?
Also, how long should I wait before applying eye cream then moisturiser?
Loving the products so far!
Hi there, you can do either, it’s a mist so you can spray it on your skin before you moisturise or pat it in. It naturally absorbs in though, just takes a few minutes :) Give your skin about a minute ...
Read morethen apply moisturiser, you want your skin to be moist before you apply the moisturiser so you can lock in the hydration.Get an answer from our members and Rawkanvas representatives
Details ·
About Rawkanvas:
Based in both Australia and New Zealand, Rawkanvas is a beauty brand that sells products focusing on health and wellness. With an ethos that beauty starts from the inside out, Rawkanvas products are designed to make you feel good about your skin and its journey.
Using natural ingredients, Rawkanvas products are designed to nourish the skin, hydrate it, and make you feel radiant and confident in the skin you’re in. Products include cleaners, exfoliants, lotions, masks, body washes, body oils, and skin treatments.
Rawkanvas’ recycling program, Rawcycle, also offers store credit and incentives to recycle empty Rawkanvas product bottles, resulting in less waste. The products sold by this brand are also vegan and cruelty-free.
Points of praise:
- Most reviewers have loved the quality of their Rawkanvas products, saying that they look luxurious and also smell and feel great on the skin. Those with sensitive skin also noted that their Rawkanvas products didn’t irritate the skin or cause redness.
- Reviewers also appreciated the high level of customer service they received. Whenever they had questions about the brand’s products, they were promptly given information, tips, and advice from brand representatives about how to take care of their skin.
- Some reviewers also mentioned liking the company’s eco-friendly packaging, as well as their recycling program that incentivises them to return empty bottles.
Extra Information
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Hi Joanna,
Thanks for your feedback and sorry to hear you weren’t a fan of the scents....
Read more Every person is unique, so not every product will work for different individuals and we're sorry to hear that you don't feel the products chosen from our range are right for you. As each person’s sensitivity to scent varies, a scent may be strong for some individuals whereas others may not sense the scent, much like perfumes that appeal to some individuals and not others. We utilise a very low percentage of essential oils and we are very upfront about this as we do consider our products aromatic for a spa-like experience. Each product listing includes the scent on two occasions. We ensure all important information is available on our website and make sure a full list of ingredients are included on every product page, including the scent profile and inclusion of essential oils and texture to allow customers to be fully informed with all important information prior to purchasing. Our returns policy is also visible on every product page including at the checkout. We absolutely accept returns for unused products within 14 days of the customer receiving them. We would like to clarify that in your email to us, you mentioned that “They’re all lovely and smell great, but unfortunately my sensitive nose can’t cope with all the essential oils.” It’s a shame that the feedback now mentions that the packaging is clunky and your skin felt dry as this was never mentioned to us and we could have assisted you with advice to ensure your skin was feeling well hydrated and moisturised. We are passionate about sustainability and ensuring that RAWKANVAS reduces unnecessary emissions in the beauty world all the while giving packaging a new life through our recycling program, which is why we choose to use glass. We understand that glass may not be for everybody and that on this occasion you have found glass to be “clunky” and not right for you. We’re sorry you felt we were rude in our communication when emailing you back with information about our returns policy and advising that we would be happy to assist with any advice or answer any questions you may have. Thank you for your feedback and we wish you well on your journey. We are absolutely happy to answer any questions about our products if you need any advice. Please do let us know if we can be of further assistance via email. Regards RAWKANVAS team