Razer

Razer is absolute rubbish. I have had nothing but problems with my Nommo V2 Pro speakers with sub woofer. Plus their Synapse is crap. Very very hard to navigate and to get support. I do not recommend Razer to anyone based on my experience. Even support is difficult. Stay away. Show details

bought a deathadder v4 pro. mouse is decent and if you 6'5 and above wanting a lightweight it fits my hand palm grip almost as well as corsair iron claw if that helps anyone. it is a little smaller but still usable and a third the weight. razer app… Read more

is absolute trash. it just wants you to buy more stuff and makes it harder than it need to be when compared with competitors like keychron to just set up your mouse. they really dont seem to care about customer experience. they just want to sell you more stuff.

I recently purchased the **Razer Kraken V4 X** expecting improved quality, especially after previously owning the V3 X model, which had its cable deteriorate just outside the warranty period. Unfortunately, the V4 X uses **the exact same plastic cable**, which is prone to early wear. I raised the issue with Razer support, hoping they would offer… Read more

an exchange for a model with **braided cabling** (like the **Kraken V3 HyperSense**, which I also own and found far more durable). Instead, I received the same model again, with no option to upgrade or resolve the core design flaw.

When I requested a refund based on my **rights under Australian Consumer Law** (which allows refunds for major product issues beyond a company’s return policy), Razer support refused, citing their internal policy of a 14-day refund limit for online orders. This goes against ACCC guidance and left me very disappointed.

I expected more from a premium gaming brand. If you value **durability**, especially in the cables, I’d recommend looking at models with **braided cables**—or reconsidering altogether.

Wolverine V2 constantly disconnects due to awful design – A while ago I spent $204 on the Razer Wolverine V2 because I believed it would be a premium quality controller that would last me for many years. What I've increasingly realised is that it was designed incredibly poorly and constantly disconnects if the cable is even slightly jostled. You might think this is just an issue with the cable but it… Read more

isn't, I've already tried many different USB C cables and they all face the same issue. The issue is ultimately due to the unbelievably bad design of the cable socket which makes these kinds of disconnection inevitable. God knows how this design passed QA. I've tried to bluetac the cable in place but even that isn't enough to prevent frequent disconnections. I've googled the issue and apparently this is a pretty common issue.

If the rest of Razer's products are just as incredibly low quality as this product then I would strongly recommend against purchasing any of their products.

do no bay razer – DON'T BUY RAZER DON'T BUY RAZER, IT'S CHEAP AND IT WILL BREAK.. I WILL NEVER BUY FROM RAZER AGAIN !!!!!!!!!!!! THEY DO NOT HONOR THEIR WARRANTY !!!!!!!!!! THEIR PRODUCTS BREAK WITHIN MONTHS !!!!!! their products are faulty from their factory their customer service is crap if I could give negative star rating I would be -10. The people doing their… Read more

reviews of their products online are paid is my belief. I bought there black widow V 3 keyboard. The problem with the keyboard of a couple of months. Online and hundreds of other people were having the same problem and they told the company about it and they did nothing to fix it. Does unplug it and plug it back in was their solution this is not a fix this is a manufacturing defect. And they knew about this and still solid anyway. ***ALERT, RAZER WARRANTY IS A SCAM***

Good customer service from support team – Edit: Support team reached out to me upon reading my review. They were excellent, patient and provided a very positive experience. I've changed my review to 5/5. Warranty policy is an absolute joke. Do NOT buy anything from Razer. Bought a mouse for AUD $49.00. Came with loose feeling buttons, a double click type feedback and the right mouse… Read more

button not being able to support any weight, not even my finger resting on it (the left mous button is fine).

Long story short, they want $154.53 before they send me a replacement, and I pay for the return packaging myself. I've already sent them the original invoice AND a video showing my mouse, serial number and all the problems that I outlined above. Yet they want to charge me 3x more than the original price of the mouse before they honor their warranty policy.

I should've just bought a new mouse from a better company instead of going through this nonsense.

As a Razer mouse owner for over 15 years, since my university days, I will never purchase another Razer product.

Poor help desk support – I told the "helpdesk" that I had 2 buttons not working on my mouse. Instead of troubleshooting, they sent me email after email asking for things like the purchase date, the pdf of the sale, my computer specifications (?),.... And in the end they tell me that the seller is not authorised and that they WON'T help me. I won't be buying any more of their rubbish if this is how they treat customers.

Spend your money elsewhere – For those looking at purchasing Razer Products I would advise buying a different product. If it bugs out the tech support is hopeless. After many back and forth emails from tech support asking me to do the same thing and yielding the same response. I compiled a list of what I used to attempt to use Razer Synapse 3 on my computer. - Install… Read more

with admin rights

- Updated drivers for mouse, Visual StudioC++

- Attempted install in Safe mode

- Attempted install in developer mode

- Reinstalled windows 11

- Uninstalled anti-virus software and attempted new download and install (same issue)

- Re-installed anti-virus software and attempted install (same issue)

- Tried installing Razer Cortex (same issue)

- Tried installing Synapse 3.0 from third party site (same issue)

- Installed Synapse 2 with no issues

- A few more things that don't immediately come to mind

Conclusion is the issue is in the source code for the Cortex and Synapse 3. Since I didn't develop the code I am unwilling to learn how to fix it myself.

After doing a cost breakdown of my time versus the equipment (DeathadderV2 and Tarturus gamepad). I determined that it's cheaper to purchase/install a logitech mouse that while doesn't quite have the adjustable DPI to the levels I prefer but works better in every other way.

The response from tech support after getting the above list....

"I hope this email finds you well. We've received an update from our internal team regarding the issue you're facing with Razer Synapse 3 failing to start or reinstall.

To troubleshoot this, we recommend the following steps:

Ensure that there are no anti-virus or firewall restrictions blocking the installation.

Try running the installer with administrative rights."

*Sarcasm* Congratulations Razer on the outstanding training you provide your techsupport team *Sarcasm*

So I strongly suggest others to take their custom elsewhere.

Low quality products – The products are low quality, they fall apart quickly. I do not recommend purchasing. Show details

Fulfilled their warranty obligations and exceeded it – I had purchased a Basilisk Hyperspeed Bluetooth mouse from amazon little over a year ago. contacted customer support and proceeded with a warranty claim. it is a bit convoluted and should be made easier to submit a claim, as i did have to submit proof of purchase twice first when submitting a claim and thenagain when a support team member was… Read more

handling. might just be an internal Razer process that needs to be adjusted. however instead of returning and sending back the mouse for repairs they just replaced with new, understanding this would be a economical decision regarding costs and handling of this, but as a consumer getting a new mouse perspective is good but as an environmental may need to look to returns and recycling what they can as the mouse was still functioning only the Bluetooth stopped working.

RAZER CUSTOMER SERVICE IS A JOKE. DO NOT SUPPORT THIS COMPANY – RAZER CUSTOMER SERVICE IS A JOKE. DO NOT SUPPORT THIS COMPANY. Razer's Customer service did the following: - Lie to me - Ripped me off - Fed me misinformation and conflicting updates - Made me wait weeks for replies - Blamed me for THEIR MISTAKES - Ultimately solved no problems, only made thing worse. All for a really basic issue: I need a USB-C… Read more

adapter replaced. A simple problem led to months of e-mails and ultimately cost me more money I will never see again. Completely unacceptable.

A few months ago, I lost the USB-C dongle for my Razer Barracuda X headset while travelling. I contacted support and they told me to purchase a replacement USB-C dongle from the website. Which was out of stock. I waited months for it to come back, but once it did - I did exactly as they said and bought the dongle.

Unfortunately, the dongle arrived and did not work.

I contacted Razer support again, and my next experience was positive. I spoke to a wonderful customer service assistant who apologized and helped me set up a return for the faulty product and offered a FULL REFUND for it. This was a great experience, and I even gave him good feedback once prompted to in an e-mail.

However, this would turn out to be a mistake. My hell had just begun with this company's customer support, and this first interaction turned out to be the exception not the rule.

Days later, i was contacted by someone from the "refunds team" and asked to TAKE A VIDEO OF ME USING THE PRODUCT AND SEND IT TO THEM. I imagine this is so they can verify I wasn't lying and the product didn't work. This still feels like an insane thing to ask your own customer to do, but I did it anyway. I took a short video and showed the dongle was not working with my headset. I sent it over, and hoped this ordeal would be over. But this was just the first trial.

Upon reply, I was now told - MONTHS AFTER MY FIRST CONTACT - that I had been told to purchase the wrong dongle in my original correspondence. RAZER THEMESELVES ADMIT THEY GAVE ME THE WRONG TECHNICAL ADVICE. Including postage, this FAULTY ADVICE THEY GAVE ME cost $45 AUD. Their mistake had cost ME. The worst part is? They no longer manufactured the dongle my headset needed. I was screwed.

No apologies, no compensation, or any additional service was offered to rectify or compensate FOR THEIR MASSIVE CUSTOMER SERVICE FLAW. They just told me I could return the dongle, but that I would have to do it "within seven days of delivery to qualify for a refund." And due to their slow correspondence, I barely had two days left to pack the item and send it back to them and this was during a work week where I had to take my OWN time to organize this. To their small credit, they gave me a postage sticker to send the item back. But this would be the end of their most basic level of customer service to rectify THEIR OWN MISTAKE.

At this point, I just wanted my money back and to put this all behind me. I have lost all faith in the RAZER brand after seeing how they treat their long-time customer of nearly ten years, especially considering this is the first return I had EVER asked of them. Absolutely appalling, but I was just over it.

But the final slap in the face came just a week later. RAZER told me they had received the INCORRECT DONGLE that THEY TOLD ME TO BUY and would process the refund. However, the refund only covered the cost of the dongle.

That's right. THEY DEDUCTED THE COST OF THE POSTAGE FROM MY REFUND. Not satisfied with giving me faulty advice, making me pack the product they incorrectly sent them, wasting my time, making me take a video proving I'm not a liar, and replying to dozens of e-mails... THEY TOOK MY MONEY TOO.

It's bad enough that my RAZER headset no longer works, but I've now LOST ADDITIONAL MONEY trying to fix it due to THIS COMPANY'S FAULTY ADVICE AND POOR CUSTOMER SERVICE.

I asked them for a full refund of the postage, but they curtly told me that it was not in their policy to refund postage. They didn't even acknowledge that they made a mistake, and made no effort to rectify or compensate for it. Which is the absolute BARE MINIMUM you need to be able to do in customer service.

So, don't purchase RAZER products. Because if something does wrong, they will waste your time, make you buy incompatible parts, then not even have the decency to refund you the postage for wasting your time.

Absolutely deplorable. Don't support companies that treat their loyal customers this badly. You can do better - because clearly, RAZER refuses to. They are so greedy that they won't even cover the postage costs of their own mistakes. What a joke.

So now I have written this review, and plan to post it on every website available. I told Razer in advance that this would happen, but they are yet to make a comment or respond to me.

Razer will not honour your consumer rights – TLDR: Bought Razer blade 15 from 2019 and have never had a unit that stays with me for a single year. Repairs after repairs every other month. Tired of it, wants to use my consumer rights within the Australian Consumer Law (ACL) but Razer says no. TLDR of all the laptop's issues: freezing, overheating, battery bloat, trackpad issues, display… Read more

issues, WiFi issues, sudden shut down, graphics card issues, wind coil. Any issues, you name it, I got it.

This will be extremley lengthy as I will be detailing all of my experiences. I am exhausted with dealing with Razer. I have never been so disappointed with a product and a level of service that customer service team provided for products this expensive. The amount of times I contacted support for this 1 product is just mindblowing.

I bought the Razer Blade 15 for AU $4000+ back in 2019. Eversince the start of owning the laptop, problems were already happening. I've had extremely bad backlight bleed on the first 2 and they replaced it. I brought the laptop to uni to do work and the laptop would turned off its display all of a sudden and would not turn back on until I close the lid and reopen it. It is not something that happened once, but it would occur whenever it likes for some reason. It would sometimes even turn off the moment I just got into the desktop. I don't have anything much that booted with Windows other than Synapse. Even then the fans would ramp up like crazy with nothing running but just Chrome as well. When gaming, I am getting around 100 degrees even with a cooling pad. Razer said I should not be getting those temps and replaced my laptop.

After getting the new replacement laptop, I am getting freezes for no reason. Not just during gaming, but when I'm doing work or just using chrome. At that point I'm exhausted with sending my laptop in as I needed the laptop for uni projects and talking to support takes ages to come to a solution. So I tolerated it. 6 months later I found my trackpad to be not able to click. I opened the back of the laptop and found the battery was bloated. WiFi was constantly disconnecting eventhough my other devices stay connected. Razer asked me to send it in for repair and I did. They said the repair centre will stress test and make sure everything is in order before sending it back to me.

After a month plus of waiting, the laptop came back with a white spot on the display and WiFi not fixed. So I sent it in for another repair. They said they do not have the parts to repair the display and does not have an ETA for it. They asked me if I would take a refurbished unit as a replacement which I am hesitant to do, so they loaned the otherwise "replacement" laptop to me since everything was online at that point and I needed the laptop. Disgusting thing that they were going to replace me with is a laptop with dents and scratches when I babied my laptop with not a single scratch.

2 months plus later, they finished repairing my laptop. I got the laptop back and guess what. I can't turn the laptop on without plugging the laptop to the charger. So much for ensuring everything is in order but doesn't check the most basic of battery connected to the system. They wanted me to send it in for ANOTHER repair. After some back and forth, they decided to replace my laptop again. A few weeks passed by and I finally got a replacement which the issue started from July of 2020 ended by November of 2020. 4 months of back and forth.

About 6 months later (May 2021), during a zoom call, the laptop just glitched out and everything was extremely laggy. Apparently the GPU started to fail and everything was running on iGPU. I somewhat fixed it to be running on the GPU again but the temps were constantly 0 and glitching. Another back and forth with support, I send it in for another repair. They told me again they do not have the parts and I have to wait about 1 month for it or I can take a refurbished unit. After a week later, suddenly my laptop was "repaired". I received the laptop and all 3D applications that run on the GPU now crashes which is in a worse state than before me sending it in.

I then want to use my consumer rights in Australia where if the product has a major issue, I have the right to ask for a replacement or a refund. I told Razer about it and requested a refund. They escalated it to the management team and they just simply say no. They said the best they could do is offer a one-time exception in-warranty repair and it is way out of the 14 day refund window. However it is against the law in Australia to have that sign like that. Razer states clearly that they do not exclude our rights but definitely excluded my rights.

Australians, take note as I have already been through all necessary steps to using my rights. I have contacted Fair Trading and tried to pursue this in NCAT (tribunal). In order to pursue this in the tribunal, we need the ASIC extract of the company. Razer has deregistered their company off of Australia and does not have an office in Australia. What this means is none of your rights will mean anything since you cannot pursue anything against them in Australia. Other people (i.e https://forums.whirlpool.net.au/archive/2709347) have also been through the same process and gotten the same results when I am researching on this matter.

Now I'm stuck with a $4000 paperweight that can't run any 3D applications that requires a GPU. I genuinely hope this post will at least save some people's money and not end like me saving for years and ended with a paperweight.

Razer has terrible service and doesn't listen to its customers! – I contacted Razer for a replacement part for my headphones, in reply I got a normal request for product validation, etc. That in itself is fine, and I was getting all the required information together but before I finished I received a second email from Razer. Telling me that the problem with the headphones was my own fault due to neglect or… Read more

misuse and not covered under warranty. If they had listened to me! I wasn't asking for warranty replacement at all and the product was still working fine!

Razer do not honor WARRANTY – My 4-month-old Razer Viper Ultimate Wireless mouse had a problem with the charging dock. I contacted Razer and after providing my serial number which they approved (mouse is also pre-registered and approved on Razer.com) they said that my product is not eligible for warranty because I didn’t purchase it from them or their approved distributors. It… Read more

was purchased from eBay so they said I will need to contact the individual who I purchased the mouse from so they can provide me a replacement. Of course, the seller on eBay said that it was purchased from PC Case Gear who is a registered dealer and was only selling the mouse because it was given to him as an unwanted gift. He told me that he had no receipt and that Razer should honor their warranty since the mouse comes with a 1 year warranty and it was only released in Australia on December 2019 and sold to me 1 month after he received it. When I contacted them, it was in September 2020.

Lucky in Australia every company needs to provide a minimum 1-year limited warranty so of course, I have taken them to the ACC. Let them try to squeeze themselves out of this mess.

To note, this was my first-time contacting Razer and I have purchased over 10 different products over the last 5 years from them. I can confidently say I will never ever purchase from this bunch of disgusting, greedy, money grabbing corporation again!

Poor warranty support – Bought a Razer Huntsman Elite Keyboard. The wrist rest fell apart. After three weeks I still can't get Razer support to replace the unit as they are indicating the spare part is not available. Avoid at all cost as you will be left on your own if something goes wrong.