- Verified customer
List Out of Print Books as In Stock
Completely wasted my time with this business. I've ordered a book showing at in stock online and in the St Kilda store, yet the order was cancelled today as apparently it's not in stock and no longer in print?!? So back to square one.
This statement everywhere on the website is total bull: "Our stock data is updated overnight, and availability may change throughout the day for in-demand items. "Just another website with fake stock levels so they appear in search results for extra website hits...
3rd time order from Readings and 3rd time equally bad as other 2!
Yet again, when the books didn't turn I chased up the order for a tracking number. Was advised the book was not in store (the website says it is) and that they didn't have it to post. Reminded me of the 2nd time I purchased from them. The 1st time order some years ago still has not arrived (I had to re-order what was never sent).
Such 'online' businesses are more than shonky and need addressing. It is also a crime to advertise what one does not have regardless of the fact that ...
Was looking around for a book, checked a number of online retail outlets including readings, found that readings had the best price for the book, was at least $5 cheaper than another well known melbourne book chain for the book, placed the order and within 2 days had the book in my hands. Very good service.
A vey wide range and some competetive pricing. I've bought a number of books and all have arrived promptly. The best thing is that online orders attract no charge for postage. They also have an excellent selection of vinyl, at very good prices. Pretty much everything you could want from an independent retailer.
I love this bookshop so, so much. If I'm in the area, I always make it a point to visit a store. But for online convenience - they are the best! Fantastic selection (especially of children's and young adult books!) and it's free-shipping within Australia. Often I will place an order one morning, and receive the book the next afternoon. Once, I was one number out in my credit card details and received a lovely, polite phone call to fix my mistake - and that customer service is invaluable.
I also find that the in-store staff are incredible an...d bookish. They tend to hire staff with 'specialities' - so you'll have someone who is in charge of ordering the children's books, and then there's someone else who has a special love of cook-books. And this also translates online - Readings staffers write blog posts for the website, and give reading-recommendation lists. Then there are the book launches and author appearances. These are spectacular - good wine, nice nibbles and the Melbourne literati scene tend to fill the bookstores for these events. It always reminds you that the Melbourne writing scene is a lively and thriving one - and Readings Bookstores are often the hub. If you're in Melbourne, this is the bookstore chain to visit. They're not a Goliath, but rather an independent chain that has done very, very well because they value good books, great staff and a community spirit. Free shipping with Australia, bookish staff, great online presence, easy-to-use online ordering, quick delivery
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