Great Customer Service, very helpful and explained thoroughly the policy, made application easy to reply to questions asked. Very happy. Staff very professional. Recommend to everyone. Thank you. Show details · 1
My SMSF Life Cover Setup Experience – The customer service consultant with whom I spoke was extremely helpful, very clear and concise in providing the information, caring and compassionate and overall created a very pleasant experience. The price point of the policy was good value for money. Show details · 1
Simple Process for SMSF – Jamie was excellent to deal with. The process was easy! Show details · 1
Life Insurance Enquiry – Kayla was very professional and informative. Great customer service & signed me up successfully Show details · 1
Great cover great staff explained everything – Great easy to understand cover excactly what I wanted easy to get covered Show details · 1
No insurance because I'm above the 'BMI' – Called for life insurance telling them I have no medical problems, not on any medications especially for someone my age. Haven't been to the Drs in years the only thing is, Im only bigger on the BMI scale. The guy I spoke to said I wasn't eligible because of the high BMI, to which I said, you are just basing your plan around the BMI when I'm don't… Read more
have any chronic illnesses or on regular medication. So, if I was to be in a healthy range for BMI, got the life insurance and gained a significant amount of weight while under the cover, how would you find out? And will they be declined of the life insurance??
The guy on the other end of the phone couldn't give me an answer or elaborate/ explain the answer. I think if this is the case, maybe look at the bigger picture and not the number that reflects a BMI. Some of us who have a higher BMI don't all have diabetes, high blood pressure or are riddled with some chronic disease nor are we on medication that most people assume that we are on.
For a bigger and well known organisation, I'm surprised!!!
So, long story short, you need to fit the 'BMI" scale to be considered!!
Customer Service – Excellent customer service, very helpful and accurate details was provided Show details · 1
Christine is amazing! – Hi there! I just wanted to say that Christine is absolute my customer service PLuS! A true delight and the reason I took out the cover! Amazing! Show details · 1
Life Insurance- everyone should look at this to ease the financial pressure on loved ones – I dealt with Maria, incredible service, explained everything to do with policy very clearly and was one of the most pleasant people I’ve dealt with. Show details · 1
Joseph was amazing – He was able to help me through what I needed and he was very knowledgeable and patient with me Show details · 1
Perfect customer service – Customer service was outstanding very clear and very professional service Show details · 1
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Hi Sov, Thank you for taking the time to share… Read more (+2 replies)