Ref Warehouse

PLEASE ANSWER YOUR EMAILS!!!!!! Your customer service is terrible - no phone number, no physical store - just an email that you never reply to! The sent incorrect item & four weeks late still not received my original order even after I returned the incorrect product to them. TERRIBLE customer service.

I ordered and payed for some things over 6 weeks ago and have sent multiple emails trying to find out what has happened to my order- no response to any, and no phone number to call-

Disappointing Customer Service Experience - Do not use – I’ve ordered from Ref Warehouse before and had a great experience—my order was promptly dispatched and arrived within a few days. However, my most recent experience has been frustrating and disappointing. As I’ve progressed in my refereeing, I needed more equipment, so I placed another order, expecting the same level of service. The order went… Read more

through without issue, but since then, I’ve heard nothing. I’ve emailed twice with no response. The only contact method on their website is an email address—no phone number, making it difficult to follow up.

For comparison, I placed an order with 2XU on the same day. Despite a long weekend, it arrived within five days. Meanwhile, I’ve still had no response from Ref Warehouse. While officiating on the weekend, I heard from others who have had similar issues with them, which is concerning.

As a result, I had to order a whistle from Amazon—it arrived the next day. Even a whistle I ordered from the US on a Wednesday arrived by Monday.

I really wanted to support a specialty referee supplier, but the lack of communication and service is disappointing. Hopefully, they can improve, but for now, I’m hesitant to order from them again.

Edit: I posted this earlier this morning and at 9.20am I received an email advising they are shipping my order today and thanking me for my patience. I'd recommend a bit more communication from the company.

Edit II: I emailed them again after waiting 8 days for my item to be sent after waiting 2 weeks for them to dispatch it in the first place. This is the worst company I have ever dealt with. These seem to be the sort of people who give referees and umpires a bad reputation. I hate using Amazon, but if I need things for refereeing in the fututre, I'll be going there before ever using this company again. It literally took me demanding a refund to get them to get off their backsides and post my order.

Unresponsive, incorrect advertising, products not as described. Do not honor exhanges or refunds – In January 2024 I asked 3 simple questions; The size advertised on your site for Ref shirts is wrong. Do you sell shirts of the size advertised? Is the presentation jacket true to size, as advertised? Do you sell basketball shorts with a drawer string long enough to tie up. The shorts I previously received the string only went half way around… Read more

the shorts. The ref shirts were 5cm smaller than advertised.

They stated after two months that these were exceptionally difficult questions and would require a specialist to answer. And since they were so busy it would take a "few days" to get back to me. So I have $200 of ref gear here I can't use. Wouldn't take it back and refund either.

Now, I can't even buy from them. And they refuse to respond to emails. It's now been 3 months and I still can't get answers. Apparently their busy period is from January to December and during that time they don't respond to emails. Not having a phone number is highly unusual and questionable.

The presentation jacket is exclusive to them and I need one urgently. But they won't sell me one. If I receive it and the size is not what they have advertised apart from the fact that return postage is obscenely expensive, I'm sure like other reviewers here, that I'll end up losing $120+ as they take the returned jacket and refuse to send me a different size.

Given their ref shirts are falsely advertised why should I believe that the presentation jackets are true to size? I've just given up on the shorts. I'll buy an $8 pair from KMart. At least theirs are true to size and have a string long enough to go all the way around.

Absolutely appalling company. I think it's time to contact consumer affairs and anyone else that deals with retailer complaints. Surely these business practices cross the line, it not in legality, then at least in ethics.

Given I can't currently buy the products I need, I can't offer an invoice as proof of purchase.

Great service. Quick delivery – Emailed a query about a product and needing it within 4 days. Not only was the response prompt and communication easy, I received the goods in 2 days. Highly recommend Ref Warehouse.

Woeful communication – Quick to take money but does everything possible to avoid communicating with customers. Emails unanswered, instagram doesn’t allow comments, no phone number

Useless return policy – I’ve tried to contact you for the past month in returns and even sent my pants back. You have not responded to anything and I have wasted $120 on pants that I won’t be getting back since you haven’t responded yet

Super Helpful and Convenient – I ordered a New set of Patrick linesman flags and needed them to be delivered by a certain date so I asked if the order could be sped up and had nothing but a nice email confirming I would be able to be helped out

Never communicate and product not delivered – Ordered and paid. Never heard anything. Wrote an email 4 business days before Easter. 9 business days later haven't heard a thing. Consumer Affairs will be notified as I haven't received product and have lost money as I cannot referee.

Great products, fast delivery – Coming back to refereeing to help at short notice. I ordered whistles and lanyards. My order was shipped quickly and packaged well. Perfect transaction. Thanks!

Quick tournaround for urgent order – Needed some whistles by the weekend, they shipped out immediately and even provided express service. Thanks crew!

Pants and multiple others – Pants were sent in the wrong size, took multiple emails offer multiple weeks without a answer. Worse service and setup

Won't issue a refund despite having the product returned – Purchased some pants. Had them delivered. Pants didn't fit, so I sent them back for a refund. Multiple emails and attempts to contact them over a 3 week period have failed. Other than a generic 'we'll answer in 72 hours' email, I've had no correspondence. They've essentially stolen my $. Other than social media and email, there is no way to… Read more

contact them. Very poor form. First and last time I'll be buying from this place. Avoid at all cost.

Still waiting – i ordered January 24th. I live In Ireland and I know post to here was suspended til March. I do receive the automated email responses, Ive received quite a few at this stage. I reluctantly requested a refund in my last email April 25th so far just the usual auto reply. Disappointed as was impressed by presentation. Sorry I didn't read reviews.

Worst Customer service in Australia – I am part of a large referee organisation in NSW and have ordered some supplies for the new season. We made the order over a month ago and have not heard anything yet with the season starting this week. I have sent numerous emails and contacted them through their website and have not no response or any further contact at all. The next steps is… Read more

that I will be contacting the consumer ombudsman and requesting a refund if i can even get a response back.

Reading the reviews, I can see why the reviews are so bad, this company must be one of the worst in the industry and I will definitely be spreading the word to my referee contacts and in the referee community to stay well away from this company.

There is also no contact number readily available which is a cop out excuse for such a poor company as you know everyone will be ringing to complain.

Poor customer service & lack of updates – Ordered a Valkeen whistle well over 3 weeks ago (March 23rd), still waiting with no updates on shipping. I sent the company 2 emails regarding status, one on March 31st and another on April 6 with no response aside from the corporate: 'We have received your email enquiry and will respond shortly. Please allow up to 72 hours for our customer team… Read more

to get back to you, and this may be longer during our busy periods.'

Quite a shame as the store front looked professional and well presented. Certainly will think twice now before doing business with this company.

Delayed delivery date – I've ordered 2 items (Referee T-Shirt and a Whistle). Last 22-February-2022 however until now, 11-April-2022. I have not received any delivery from Referee Warehouse and it's been over 1.5 months. Last time they message and told me that: "The Archer collared referee shirt in your order is pre-order item with stock expecting to arrive in the next… Read more

1-2 weeks". Dated: 14-March-2022. I've sent email 4 times and sent messages on their facebook messenger 3 times. And took them very long time to reply just once. Delayed Delivery Date and Poor customer communication.

Service is pretty bad – Purchased a skort from here. Ordered 4 weeks ago and got the thank you and here is your tracking number. Skort was apparently delayed and submitted a request to Australia Post to look for it. Get an email 4 weeks after order to say that the item was no longer in stock and they would refund my money. Apologies etc etc the site should not have… Read more

allowed the order. Ok but how come it took 4 weeks and I got a tracking number. This just sounds not right. They refunded my money so not out of pocket just really disappointed with both the communication of this company and Australia Post. Will be taking this up with Australia Post as well. I will not use this company again nor will I recommend to anyone.

Non Responsive – I made and paid for an order for a whistle and referee cards on the 23 May 2021. I have received no updates on shipping information or order status. I understand Covid19 is impacting businesses however no information is very poor when money has already left my account. I was forced to spend more money to purchase a whistle however still require… Read more

cards. If this is not resolved I will be forced to cancel my order and demand a refund. Being a volunteer for my club makes this even harder to understand why this process is so difficult. I also do not understand some reviews where you say there is a world wide shortage, umm place that on your website as low stock or no stock or even unavailable. Stop taking peoples hard earned money.

Do not buy from here – Ordered items over a month ago. No updates from seller. Contacted seller twice by email, once by DM no reply. Do not buy from here - on seller with no physical stock at best guess. Terrible customer service

Unbelievable service! – I needed 2 black and white referee shirts for a costume this Saturday 17/04. Got in touch with Ref Warehouse on Monday 12/04, explaining my situation and if they could help, ordered the shirts the next day 13/04, and they arrived yesterday afternoon 14/04. I can't thank them enough for their amazing service as I did not expect this to arrive in time.

Great Product and service – Ordered a few whistle bands and they are a great product. i can highly recommend the Fox40 band along with Ref Warehouse. great product along with a great service keep up the good work. cheers

Ripped off – Ordered a pair of shorts from here on 1 December now and February took two months to get an email saying it was being sent a month ago haven’t received anything and have had no further contact, Would be classed as theft Would not recommend to anyone

Sent to wrong address | Won’t claim responsibility – Early September I ordered 2 whistles. They weren’t shipped until December - 3 months later. Shipped to wrong address and due to tracking saying ‘delivered’ will not re-send to correct address... No dispute to Aus Post due to laziness on their end. E-mail communication is abysmal, English clearly not their first language. Wouldn’t recommend.