Regional Australia Bank

Would just like to thank Jacinta for her assistance in getting loan sorted in great time with a great interest rate and just goes to show what a great bank is we have keep up the good work Regional

We are a new customer to Regional Australia Bank and recently obtained a business loan. During the approval process we were constantly following up banker and waiting a significant time for a reply. At time of application not all fees were disclosed. Very frustrating to deal with due to their poor communication and responsiveness. Show details

We are in the process of refinancing our home loan over to the regional bank of Australia. All interactions have been wonderful so far. Sue is lovely to deal with and has been so helpful. Show details

I'm a fairly new customer, but every interaction has been positive. Lovely helpful real people to talk to. Fast response time. I sent a message yesterday afternoon and a telephone response at 9.45 this morning! This is the third time I've called/messaged and its been great every time. Website is also good. What a change from the usual! Show details

2 weeks later still no reply!! I applied for a loan online (2 jobs , good income , 250k in savings! Thought this would be a good option and literally have not received one phone call or email! Emailed twice asking for an update and still nothing. Maybe they don’t want any business very strange Show details

Good people – My best friend wanted to buy a home with first home buyer scheme couple of years ago , the 4 big banks laughed at her and made her cry that she cant with the savings she had bit we were sire she could then she found yhis regional Australia bank and a lovely professional lady called Kim did the iob properly and made my hardworking single woman… Read more

friend dream came true i do thank you as well that they looked after this Australian lady , i tell you those who says more than money in their adds actually praying to money they made this poor woman cry on the phone. A••••••

Pathetic Service - Potential New Customer – I attempted to open a new account online and struggled due to limitations on their website. Another Credit Union who has become too big and acts like one of the Four Major Banks. Assumes that everyone lives in the same box and does not care. Upon taking the issue further I received an email from their Complaints Department that is a template… Read more

letter that did not answer the questions I asked. Repeated word for word from two different customer service officers.

Obviously do not want new members and don't care about potential new customers who do not fit into their in-the-box customer.