Queensland Country Bank

Queensland Country Bank

 Verifiedqueenslandcountry.bank🏆 2024 Award
Queensland Country Bank
4.8

1,045 reviews

PositivevsNegative
96% · 1,00037 · 4%
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4.7
Customer Service
4.8
Amazing customer service
Hassle-free loan application process
Plenty of loyal, long-term customers

Reviews

1,045 reviews
Greg W
Greg WSouth East Queensland, QLD
  Branches

New customer

Professional and friendly service with knowledge of products I inquired about Show details ·  1
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Greg Anderson
Greg Anderson
  Branches

Easy bank to deal with and friendly staff

Queensland Country Bank are keeping cash going and not trying to go cashless. Show details ·  1
JMB
JMBCentral Queensland, QLD
  Branches

Very good

I have only opened up an account with this bank. The reason for doing so was because I can talk to real people and not be put on hold or deal with a machine in a wall Show details ·  1
Adrian B.
Adrian B.Far North Queensland, QLD2 posts
  Queensland Country Bank

Great customer service

This is amazing bank to.deal with. The staff are helpful, friendly and courteous. Show details ·  1
YT GoDz 69
YT GoDz 69North Queensland, QLD
  Branches

Amazing customer service

Very helpful & great customer service and always gets the issues fixed
.
. Show details ·  1
Teresa C.
Teresa C.North Queensland, QLD
  Fair Incentive Branches

Long may the Qld Country Bank survive against the big 4

I have nothing but good to say of this last bastion for the people, the Qld Country Bank, as the big 4 banks desert the needs of those who gave them the power they've wielded so arrogantly. Show reply
edwardobdm
edwardobdmNorth Queensland, QLD3 posts
  Branches
Geoff
GeoffFar North Queensland, QLD4 posts
  Fair Incentive Branches

Good Aussie Bank!

QCB did not support the WOKE, Australia hating, hard left, globalist "VOICE" referendum. They told me they are neutral politically, so they are more Aussie than the globalist's banks. Put your money in Australia, not globalist serving institutions! Show details
Ian Pott
Ian PottNorth Queensland, QLD
  Branches

Good experience, just like a family

In my branch,"Bowen" it is always a pleasure to deal with the staff. They are courteous, friendly and knowledgable in all dealings that I have with them. Wouldn't go anywhere else. I HAVE BEEN WITH THIS BANK FOR ABOUT 45 years Show details ·  1
Brayden J.
Brayden J.
  Branches

Car loan

Very helpful and looked after me very well would recommend Show details ·  1
Michael B.
Michael B.South East Queensland, QLD
  Branches

Friendly exceptional service

Stall have always been quick , friendly and knowledgeable. Service is exceptional. I have been with this bank since 1971. Show details ·  1
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Lyn L.
Lyn L.
  Branches

Very Happy Costumer

The staff member was SO helpful. I could not be happier. I have been with this branch for approximately 10 yrs now. This bank is very reliable. Show details ·  1
Brad.P
Brad.P
  Branches

Happy customer

Very friendly and helpful staff who went out of there way to help me Show details ·  1
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Karen G
Karen GDarling Downs, QLD
  Branches

Fantastic

Very friendly local staff who know local people. Exceptional customer service. Show details ·  1
Gloria M. Kragt
Gloria M. Kragt
  Fair Incentive Branches

A withdrawal to be paid by Bpay

My service was handled efficiently and with courtesy, by two staff members. I am satisfied. Show reply

Questions & Answers

David H.
David H. · Queensland Country Bank

I'm being paid reconciliation from the sale of my late mother's house. They sale has gone ahead and I've been paid the amount in my QCB account buy the solicitors. How many business days does that usually take to clear? I

Queensland Country Bank
Queensland Country Bank   DM   

Hi David, apologies for our delay in getting back to you. If the transfer has come from another financial institution, it can take up to 5 business days for you to receive.

Duncan Macqueen
Duncan Macqueen · Queensland Country Bank

hello, can I deposit a US fed Govt check to your bank...

Queensland Country Bank
Queensland Country Bank   DM   

Hi Duncan, please refer to our webpage for more information as there are varying answers depending on your situation: external link 

John J Williams
John J Williams · Queensland Country Bank

How do i open a bank account with your bank

Queensland Country Bank
Queensland Country Bank   DM   
See all Queensland Country Bank questions

Details

Services

Queensland Country Bank provides a number of personal banking and business banking services.

Branch and digital banking options

Branches are distributed throughout Queensland, including Brisbane, Cairns, Ipswich, Mackay and Townsville. There are also digital banking options.

Personal banking services

These include transaction accounts, savings accounts, credit cards, home loans, personal loans such as new car loans, secured personal loans, home renovation loans and unsecured personal loans, international transfers, international payments and foreign exchange.

Queensland Country Bank’s unique SmartBudget feature provides an online portal to track and pay bills in one place, and divides up all your expenses into consistent amounts - whether with weekly, fortnightly or monthly payments.

Business banking services

Basic and Platinum business accounts, online saver accounts, Business fixed term deposits, business loans, commercial overdrafts, business Visa credit cards, and business payment solutions.

Insurance services

Health insurance, home and contents insurance, car insurance, caravan insurance, travel insurance, landlords insurance and boat insurance.

Community initiatives

In keeping with its status as a customer-owned, community-driven bank, Queensland Country Bank gives community grants to charities and community groups in the local area, such as Home Hill Community Kindergarten.

Points of praise

  • With a number of long-standing customers, some dating back to the bank’s opening in 1971, Queensland Country Bank’s outstanding, personable customer service is a recurring point of praise amongst reviewers. Customers appreciated that both branch staff and phone staff were consistently friendly and helpful.
  • Queensland Country Bank’s smooth loan application processes were lauded by customers, particularly home loan applications, which were handled with care and without stress.
  • The bank’s SmartBudget feature has been around for decades, and customers are still using it today, and reporting that it’s a great help in avoiding financial strain.

Points to consider

  • Membership is open to Australians living in any state, not just Queensland. Some reviewers reported taking out home loans that went smoothly, despite being in another state. However there are also no physical branches in other states, which could be inconvenient depending on your banking preferences.
  • According to reviewers, not all Queensland Country Bank cards are compatible with Samsung Pay digital wallets - meaning you can’t use them in conjunction with a Samsung smart watch or smartphone.
Visit official website

Contact info for Queensland Country Bank

  • ABN: 77087651027

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