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Queensland Country Bank
4.7 from 507 reviews · View Statistics
See the Best Banks in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Queensland Country Bank

Pros

Amazing customer service
Hassle-free loan application process
Plenty of loyal, long-term customers

Reviews

  • Transparency
    4.7 (389)
  • Customer Service
    4.8 (420)
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Reviewer Photos & Videos

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Simon
SimonPerth, WA

Hassle Free Banking

published

I have been a member for over 25 years and even though I have lived in Victoria and Western Australia longer than I have Queensland, I have always found Queenslanders to be the best in the business when it comes to customer service.

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Take the time to ensure satisfaction

published

Have evolved into the bank from Queenslanders Credit Union. Staff are always helpful and I get the impression that they care. In the past have made suggestions to keep fees to a minimum.

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Booval

published

Very nice and helpful staff whenever I go in to the branch

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Tevita
TevitaFar North Queensland, QLD

Excellent Service

published

* Since November 2017
* So reliable indeed
* I enjoyed the service provided by QCB Weipa Branch...

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The reviewer stated that an incentive was offered for this review

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Happy
HappyNorth Queensland, QLD

Great service

published

A few years, and yes very reliable and received excellent service.

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TandG
TandG
  • 2 reviews

Bank with Queensland Country... you're not just a customer, you're a Member.

published

Because QCB is a mutual/member owned institution, they care about their members. Have been with QCB or like minded mutuals/credit unions since 1971 and wouldn't have it any other way.

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Dee S.
Dee S.North Queensland, QLD

Branch network is fantastic

published

Love how many branches there are while other banks are closing their doors. They care less about profit and more about being there to help

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Can’t survive without QCountry Bank

published

Been with the bank for more than 22 years, very reliable and they helped us a lot with all our financial problems.

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The reviewer stated that an incentive was offered for this review

Don
DonNorth Queensland, QLD

Awesome staff, good rates, Awesome service

published

Have been with the Bank since they first opened there branch in Julia Creek not too sure when that was maybe close to 20 years ago and have always been awesome to deal with, thank you

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HJC
HJCWide Bay-Burnett, QLD

Staff member was extremely sincere and very knowledgeable

published

Have been with the bank since 1976. Customer service was terrific then...and thankfully nothing has changed.

  • Incentivised Review No
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Renee L.
Renee L.Far North Queensland, QLD

Fantastic Customer Service in Smithfield

published

The manager of the Smithfield branch in Cairns goes above and beyond. My partner and I are first home buyers and she made the entire process so much less stressful than what we were anticipating. Her communication throughout the process was, by far, the best that we have ever experienced from a bank. She got us a great rate on our mortgage, completed all of the relevant documentation, assisted us with ensuring that we had adequate home and contents insurance, opened personal and shared accounts, and set up our SmartBudget for our regular household expenses. We cannot fault the customer service and it does not go unappreciated. We would give her ten stars if we could!

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Helen H
Helen HNorth Queensland, QLD
  • 3 reviews
  • 2 likes

New members. Good so far.

published

We have only just signed up but so far the service, friendliness of staff and provision of info and advice is excellent.

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Pete
PeteSydney, NSW
  • 2 reviews

The way online banking should be

published

In my 41 years association with Queensland Country Bank, in all its forms, I've seen many changes. Online, it's good, honest, accurate and relevant information that is easy to locate, using a PC at home or out and about with a mobile device.

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Kaila
KailaNorth West, QLD

Always great service

published

We are always given clear and accurate guidance and great service from QCB staff. Over 10 years with them and never disappointed.

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Very happy we have switched our business accounts to Qld Country Bank

published

The customer service at Qld Country bank has been superb. They have made moving our business banking a very simple and streamlined process.

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Questions & Answers

Magic Timbo Matthew R.
Magic Timbo Matthew R.asked
Online

My up account is lock and I want you to send me gmail.com to [Email Removed] for code so I can unlock my up account

1 answer
Queensland Country Bank
Queensland CountryQueensland Country BankSend a private message

Hi Matthew,
I am not sure how you went with this issue but for quickest assistance please reach out to our team on 1800 075 078

Gary G
Gary Gasked
Queensland Country Bank

Hi, just wondering if you accept a government DVA and ComSuper pensions as income to be able to secure a personal loan? Thanks

1 answer
Queensland Country Bank
Queensland CountryQueensland Country BankSend a private message
NSW M.
NSW M.asked
Queensland Country Bank

what is queensland country bank?

No answers
See all Queensland Country Bank questions

Get an answer from our members and Queensland Country Bank representatives

Queensland Country Bank

Details

Services

Queensland Country Bank provides a number of personal banking and business banking services.

Branch and digital banking options

Branches are distributed throughout Queensland, including Brisbane, Cairns, Ipswich, Mackay and Townsville. There are also digital banking options.

Personal banking services

These include transaction accounts, savings accounts, credit cards, home loans, personal loans such as new car loans, secured personal loans, home renovation loans and unsecured personal loans, international transfers, international payments and foreign exchange.

Queensland Country Bank’s unique SmartBudget feature provides an online portal to track and pay bills in one place, and divides up all your expenses into consistent amounts - whether with weekly, fortnightly or monthly payments.

Business banking services

Basic and Platinum business accounts, online saver accounts, Business fixed term deposits, business loans, commercial overdrafts, business Visa credit cards, and business payment solutions.

Insurance services

Health insurance, home and contents insurance, car insurance, caravan insurance, travel insurance, landlords insurance and boat insurance.

Community initiatives

In keeping with its status as a customer-owned, community-driven bank, Queensland Country Bank gives community grants to charities and community groups in the local area, such as Home Hill Community Kindergarten.

Points of praise

  • With a number of long-standing customers, some dating back to the bank’s opening in 1971, Queensland Country Bank’s outstanding, personable customer service is a recurring point of praise amongst reviewers. Customers appreciated that both branch staff and phone staff were consistently friendly and helpful.
  • Queensland Country Bank’s smooth loan application processes were lauded by customers, particularly home loan applications, which were handled with care and without stress.
  • The bank’s SmartBudget feature has been around for decades, and customers are still using it today, and reporting that it’s a great help in avoiding financial strain.

Points to consider

  • Membership is open to Australians living in any state, not just Queensland. Some reviewers reported taking out home loans that went smoothly, despite being in another state. However there are also no physical branches in other states, which could be inconvenient depending on your banking preferences.
  • According to reviewers, not all Queensland Country Bank cards are compatible with Samsung Pay digital wallets - meaning you can’t use them in conjunction with a Samsung smart watch or smartphone.

ProductReview_2022 Awards_logo

Queensland Country Bank’s outstanding commitment to its members has made it the proud recipient of a 2022 ProductReview Award. Loyal customers voted it the best bank, especially when it came to customer service and transparency.

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