Queensland Country Bank

Queensland Country Bank

Branches, Online · See All

4.8

924 reviews · Statistics

PositiveNegative
95% · 88036 · 4%
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4.7 (668)
Customer Service
4.8 (731)
Amazing customer service
Hassle-free loan application process
Plenty of loyal, long-term customers
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Reviews

Kamala
Kamala Central Queensland, QLD

Best banking system ever.

Branches

Have banked here for many years and Staff are always so friendly, considerate and helpful.

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Teagan
Teagan

This is a great bank

Online

Great bank would was able to sign up immediately great staff

Author stated being incentivised for this review

Charles K.
Charles K. · 2 posts

Convenient Person to Person Banking

Branches

Invaluable being able to bank cash and cheques over the counter with little or no delay.
I have held an account with QCCU since Sept 2020 and customer service has always been exemplary.

  • Topic: General Transactions
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Carolyn C.
Carolyn C. Metropolitan Adelaide, SA

Years of service / friendship

Online

I have been with QCB through all these years. They have bent over backwards to provide personalised, accurate and prompt service. I feel safe!

  • Topic: ATM Experience, Credit Card Application, General Transactions, Loan Application and New Account
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Emilio
Emilio · 2 posts

Service with dignity

Branches

Went out of their way to assist my elderly parents and treated them with kindness and dignity.

  • Topic: General Transactions
Transparency
Customer Service

Author stated being incentivised for this review

Beej
Beej  Far North Queensland, QLD · 2 posts

Great experience

Branches

A bank that goes so far to care about there members. Trisha was my personal loans manager and could not speak any more highly of her. An amazing woman that goes over and beyond to make the experience easier thank you.

  • Topic: Credit Card Application, Loan Application and New Account
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happy customer
happy customer South East Queensland, QLD

I love this bank

Branches

I am not and never have been a fan of the big banks. Customers are just a number, their charges are too high and there's no real connectivity. I first joined this bank when it was a relatively small credit union, based in the then ABC site in Toowong. Once I had children, it became their first financial institution too. It has now grown from that small base to a much larger business. But, today when I ring them (most of my banking is now online) they still know my name, they still advise me first if there is a problem rather that reject a bill, and they always sort out my questions or concerns in a very timely fashion. Qld Country, you are stuck with me for life!

  • Topic: General Transactions
Transparency
Customer Service

Author stated being incentivised for this review

RachD
RachD

Very responsive

Online

Didn’t wait long to get to a customer service consultant, he helped me quick and easy and I have always had very easy interactions with staff from the bank and health fund.

  • Topic: New Account
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Jock W.
Jock W. North Queensland, QLD · 3 posts

New Account and Homeloan

Branches

Quick and easy. Organised.
Staff have the routine well organised. Super office space.

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Shane B.
Shane B.

Great service

Online

Very professional, efficient and personal service. Easy to contact with minimal delays

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Christine P.
Christine P.

The ladies at QCB make my life so much easier

Branches

Very reliable and friendly, couldn’t be happier with a bank

  • Topic: General Transactions

Author stated being incentivised for this review

Tony
Tony Central Queensland, QLD

Can’t do without it

Branches

All problems easily solved and great iteration with us and absolutely satisfied,thank you

Author stated being incentivised for this review

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Del
Del South East Queensland, QLD

Very good service

Online

Pleasant natured, very helpful, put my mind at ease especially since I thought I had been scammed.

  • Topic: General Transactions
Transparency
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MikalB
MikalB Far North Queensland, QLD · 3 posts

Excellent customer service experience.

Branches

Dropped into my local branch to open a new account. No line up, no wait time... I was assisted immediately and the process was extremely smooth. The customer service representative even assisted with the installation of the phone app. The level of service provided by QCB went above and beyond which is quite refreshing in a time when many of the majors in banking are cutting levels of service.

  • Topic: New Account
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Greg from Bundamba
Greg from Bundamba

A great bank

Branches

I have been with the bank and its predecessor for over forty years and I have always found them to be very easy to deal with and customer focused. They are quick to assist with any banking issue that might arise and I can't fault their service. I like their branch network and their low fees. Customers ae welcome in their branches and I like the one on one in person contact with the staff.

Author stated being incentivised for this review

Questions & Answers

Duncan Macqueen
Duncan Macqueen ·  · Queensland Country Bank

hello, can I deposit a US fed Govt check to your bank...

Queensland Country Bank
Queensland Country Bank · 

Hi Duncan, please refer to our webpage for more information as there are varying answers depending on your situation: https://www.queenslandcountry.bank/Banking/international-transfers/foreign-cheque/

Guest
John J Williams
John J Williams ·  · Queensland Country Bank

How do i open a bank account with your bank

Queensland Country Bank
Queensland Country Bank · 

Good morning John, if you're new to Queensland Country Bank, you can open a Membership and an All Access account or Online Saver account online by going to https://ib.queenslandcountry.bank/public/onboarding. All of our other savings and transaction accounts can be opened at any of our branches - you can find your nearest branch at https://www.queenslandcountry.bank/find-us/

If you're already a Member, you can open an account online through internet banking. Click on the ‘Apply’ button and then select ‘Create account’.

Guest
Catherine
Catherine ·  · Queensland Country Bank

Is this bank suitable as an online bank? I am in Western Australia looking for a customer owned bank that allows multiple accounts e.g. 11 (for allocation to different jars so to speak)

Mick Rae
Mick Rae · 

Yep, you can do online banking with them.. If unsure drop them a line, I am sure they will reply to all your concerns..

Queensland Country Bank
Queensland Country Bank · 

Hi Catherine, yes we do offer online banking - you can open an account online or phone our Contact Centre (who operate from Townsville in Queensland) on 1800 075 078. Thank you Mick for providing some help there.

Guest

Get an answer from our members and Queensland Country Bank representatives

Select a listing for your question
Queensland Country Bank

Details

Services

Queensland Country Bank provides a number of personal banking and business banking services.

Branch and digital banking options

Branches are distributed throughout Queensland, including Brisbane, Cairns, Ipswich, Mackay and Townsville. There are also digital banking options.

Personal banking services

These include transaction accounts, savings accounts, credit cards, home loans, personal loans such as new car loans, secured personal loans, home renovation loans and unsecured personal loans, international transfers, international payments and foreign exchange.

Queensland Country Bank’s unique SmartBudget feature provides an online portal to track and pay bills in one place, and divides up all your expenses into consistent amounts - whether with weekly, fortnightly or monthly payments.

Business banking services

Basic and Platinum business accounts, online saver accounts, Business fixed term deposits, business loans, commercial overdrafts, business Visa credit cards, and business payment solutions.

Insurance services

Health insurance, home and contents insurance, car insurance, caravan insurance, travel insurance, landlords insurance and boat insurance.

Community initiatives

In keeping with its status as a customer-owned, community-driven bank, Queensland Country Bank gives community grants to charities and community groups in the local area, such as Home Hill Community Kindergarten.

Points of praise

  • With a number of long-standing customers, some dating back to the bank’s opening in 1971, Queensland Country Bank’s outstanding, personable customer service is a recurring point of praise amongst reviewers. Customers appreciated that both branch staff and phone staff were consistently friendly and helpful.
  • Queensland Country Bank’s smooth loan application processes were lauded by customers, particularly home loan applications, which were handled with care and without stress.
  • The bank’s SmartBudget feature has been around for decades, and customers are still using it today, and reporting that it’s a great help in avoiding financial strain.

Points to consider

  • Membership is open to Australians living in any state, not just Queensland. Some reviewers reported taking out home loans that went smoothly, despite being in another state. However there are also no physical branches in other states, which could be inconvenient depending on your banking preferences.
  • According to reviewers, not all Queensland Country Bank cards are compatible with Samsung Pay digital wallets - meaning you can’t use them in conjunction with a Samsung smart watch or smartphone.
Visit official website

Contact info for Queensland Country Bank

  • ABN: 77087651027

Extra Information

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