Queensland Country Bank

I enquired online about opening an account, and the ensuing service was first rate. I received a fast response with clear answers to my questions and follow up. Customer service was outstanding and personal. No AI responses and when I phoned I spoke to a human! I have now opened an account and am in the process of transferring all my banking to… Read more

QCB. I've had previous experience with this bank when they were the Isa Mine Employees Credit Union, and they still offer the same unique and personalised service - the reason for my returning to them.

They all seem to be so helpful, well the ones I have delt with over the years. I've banked with QCB for 40yrs and am still with you, that says something doesn't it. Show details

I had just moved/retired to Scottville, near Collinsville QLD. The QLD Country Bank was the only bank in town. Decided to open an account. The staff were most helpful, knowledgeable and pleasant. Show details

Very professional in the banking field – A bank that cares for its customers banking needs. Top job. Show details

Great customer service – Great staff ,always helpful ,easy to deal with and the on line banking is easy as well have been with them for over 12 months ,found them extremely reliable. Show details ·  1

I don't know how to do video reviews but I have been with this bank for about 40 years and wouldn't change to any other bank. I have found them very reliable with friendly helpful staff members. Show details ·  1

Been with QCB for 36 odd years. Opened an account for my mother as an EPOA. Mum passed. Tried to open an Estate account as an Executor, to accumulate mums estate, pay bills, finalise tax returns & disperse balance, with Executors managing, & controling the account as per our authority, was refused. Told we couldn't touch the funds to pay bills or… Read more

even adjust the amounts to be dispersed to beneficiaries based on other asset distribution, bank had to disperse the account funds to beneficiaries equally regardless of other asset dispersal & we couldn't pay back Executors that had had to cover mums bills because the bank refused to pay them. Bank has made a mess of mums estate & is now forcing Executors to incur more costs, by getting legal representation to do the very thing that an Executor is supposed to be able to do, depleting mums account balance, in doing so. Australian Law dictates that Executors manage & control the assets but the QCB deceased estate team takes that control & dictates to the executors who gets what. Totally disgusted. QCB has taken control, sprouting that they have a duty of care to the beneficiaries. QCB should only have a duty of care to the executors, who by law have power over the asset, & the whole estate. If what QCB are spewing was true, an indemnity form would not have to be signed by the Executors to authorise QCB to disperse said funds to the beneficiaries & give immunity for any & all legal ramifications by them doing so. If the beneficiaries want to contest what the Executors disperse, there are legal steps they can take. It is not the banks job to dictate, hinder or prejudice the estate nor the Executors authority. Belinda put her hand up into my face & told me to stop talking. Unacceptable. QCB felt it was acceptable to have our meeting after they rejected our request to open an account, in the public foyer of the bank that was full of people in line at the bank, & also the coffee shop that is part of the bank section & it too was full of customers. Our personal, private & confidential information was aired for all to see & hear. Disgraceful. Belinda openly & loudly for all to hear, insinuated we were thieves that could cut a beneficiary out of the Will. That is not Belindas business, even if it were true. I will be looking at moving my money out of QCB. The only reason we are dealing with them re mums account is because the executors, were also her EPOA and they opened mums account, because I banked with them. Regret that decision. QCB is a no go zone as far as we are concerned.

A year ago, we were introduced to Kara, who helped us navigate the path to buying our first home. We are incredibly grateful for her guidance. Before meeting Kara, we were living paycheck to paycheck, constantly stressed about unexpected bills. We couldn’t afford car insurance or larger bills, and buying a house seemed impossible. She helped us… Read more ·  1

gain control of our bills using smart budget, and built our savings from scratch. We went from barely scraping by to having money in our accounts, including an emergency fund, something we had never achieved before. She also guided us through reducing our debts and was always patient and knowledgeable, answering every question we had.

Kara’s support extended beyond financial planning. When it came time to house hunt, she accompanied us through the entire loan process. She handled paperwork, answered our questions patiently and clearly, and even showed us how our finances would change with different house prices. She also managed the insurance side, ensuring our protection and keeping us informed every step of the way.

What truly sets Kara apart is her personal touch. She never made us feel like just another client; she treated us like family. Her support, knowledge, and genuine care have completely transformed our financial lives and our future.

If you’re seeking someone who genuinely cares and will support you from budgeting basics to the keys of your first home, Kara is the person for you. We highly recommend her.

I am a very happy customer with the growth of QCB since its inception and merger with Queenslanders Credit Union after its merger with Ipswich Credit Union. I think you still have some of my former staff (friends) working at your Brisbane branch. Some history .I joined Qld Public Service Credit Union (QPSCU) from the SGIO Building Society … Read more ·  1

in 1982, Its assets were about 18M and retired as CEO in 1993 with assets of nearly 200M. My Chairman Brian Merrin thanked me for my contribution in saving HIS Credit Union. .If interested I still have some media clippings and CU magazines. I recall having to travel to USA to receive an international marketing award for Credit Unions. Arthur Chalmers was the Manager of QPSCU since inception .He retired in about 1983 & lives on the Central Coast of NSW.. I do not know how interested you are in history but if you are I am quite happy to be interviewed about my 11 years with QPSCU.

Try this bank. It is old school, in all the best ways. They value customers in a way that other banks have just forgotten about. They deserve the communities support. Highly recommended.

This bank, the Queensland Country Bank is so much better and so different to the other banks. I was originally an accountant with the old CBA now Westpac and worked in a time when most banks gave customer service. I supported the Bank of Queensland when they started and steadily watched them turn into just 'another one of the big banks'. Show reply

Recently refinanced our home loan with Brad at Earlville. We have been members of Queensland Country bank since ECU days. Customer service is absolutely spectacular. I would never bank anywhere else. From first email to funded was 14 days - and would have been quicker, had we not delayed the valuation by a week due to waiting on trades to finish some work. A truly members first bank, and customer service that is second to none. Show reply

Have totally blocked me doing what I want to do with my own money. Only joined in June but withdrawing my money now. Treating me like a 2 year old (I'm 72) and not listening to anything I have to say. Final insult was sending me a 'cease and desist letter' from their 'fraud department' like I was a criminal.

29 years as a customer, hundreds of thousands of dollars equity in my home, high income earner and they declined a tiny renovation loan which would be short term as I am selling my home. No risk for the bank. Disappointing ageism at work. Show details

Can't even signup. No functionality in the App to do it, they send you a SMS to go via a web browser on the mobile, however the very first "Proceed" button doesn't do anything, so guess I won't be signing up. Bye. Show details

My local branch is in town & they know be my name - not by a number. Always friendly courteous & helpful no matter how small or large my enquiry. Do yourself a favour & switch today Show details ·  1

Customers are listened to and product services are explained in terms that are understood. All staff are REAL PEOPLE who are extremely courteous and customers feel welcome. Show reply

Was formerly with wld country credit union & didn’t transition to bank when it merged. My son in Melbourne had recently joined its bank so I thought I should go ahead and join. I find memories of the cr union. Show details ·  1

The customer service rep, Jamie, answered my call within minutes of calling and from start to finish she was friendly, patient, understanding and knowledgeable. It was a great experience and highly recommend Qld Countey Bank based on this experience. Show details

A date, I can't supply. However, it was Q.C.C.U. well before it became a bank. The service then as now, was and still remains second to none. Unsure how to respond to an upcoming question.Were you offered a reward for submitting this review? Well, not exactly. I was offered the opportunity to enter into a draw to win a $100 voucher for submitting… Read more

"the survey" (which preceded this review)about my personal experience with Q.C.Bank. However, I can honestly say I have "NOT" been offered any reward for submitting this review. I hope my response suitably answers that question.

I have banked with Queensland Country Bank (previously Queensland Country Credit Union) for many years. I believe the service is more personal and efficient, than many of the other major banks. The staff seem to genuinely care about the clients. They are approachable, helpful, and actually welcome you into the branches. I feel many other banks would prefer you not to bank in person, and do everything on line. Show details ·  1

Having been a member since 1988 and been extremely happy with all aspects of the products provided I would not consider any other banking institution to handle my banking affairs. Show details ·  1

Queensland Country Bank is the bank we chose after being controlled by the other two we were with; they seemed to think it was their money they had and handing it out to you. QCB made us feel welcome, everything we asked was explained in plain English so we left after opening our accounts confident our money was in a safe place without wondering if we could access it when it was needed. Show details ·  1

Have banked with Qld country credit union since early 2000s, they are very friendly and helpful, we have paid off two housing loans with them and they have been ultra supportive. Show reply