I've got $250,000 to put into a term deposit. I rang Judo bank today at about 12.05 pm Friday 6 Nov.2020 to ask some questions. Waited on hold for nearly one hour, listening to their recorded message"....the next operator will be with you shortly."
Gave up in disgust.
I'm taking my business elsewhere. If you can't answer your phone in a timely manner you won't have much respect for your customers.

I have been two hours on the phone to Judo Bank listening to recorded music and inane messages, by the way, why the same piece of music all the time? My query is that I haven't received this months' interest (payable directly into my bank account) and I want to know why not? I have sent two emails this week with no response also the drama with trying to phone them today, is anyone there?

I have had a term deposit with Judo for over a year (rolled over twice). They have kept me informed reliably, and the whole process has been very easy to navigate and customer friendly. I also like the loyalty bonus!

I now have been with the Bank for over 12 Months during which time I have grown to like the Service and found with experience the bank to be reliable with a Customer service that is great

Have had Term Deposits with Judo Bank for twelve months. Very happy with customer service which includes updates from bank, ease of opening accounts, rolling over Term Deposits on maturity, & interest rates that are far better than what the Big 4 banks are offering at the moment.
Would be very keen to be able to deposit SMSF monies as well.

We have used Judo bank for Fixed term Investments and the result in the current savings/investment market has been great. You receive a bonus 0.1% when you roll over and Judo have the most competitive rates on the market

I've been using Judo Bank for 4 months and have a couple of active term deposits. Judo Bank have made the term deposit access and renewal process pretty seamless with plenty of advance warning and clear description of the options available. They are pretty quick to clear up any misunderstandings.

We have been with Judo for more than one year and have several accounts with them.
Their online service is very good and easy to use, so we will be continuing to use them.

1 year
Yes. All undertakings by Judo fulfilled.
Very good. Relieved/reassured to talk to bank representative.I had difficulties negotiating during the first term of my deposit but with help from online assistance all good.

I have been with Judo bank for one year, yes found reliable, customer service good, found it easy to manage online and their interest rates are good, so all in all very happy

Have been with this bank for about 9 months and found it to be reliable and offering very competitive rates. The staff are courteous and helpful and provide ecexcellent service.

I have been about a year with this bank. The last time I needed their help was not that satisfactory.
Twice I waited on the phone for over an hour for help, and when I managed to speak to someone,
his attitude was not the best, and he was not very clear in explaining the situation.

I have been with Judo bank for 6 months. I was unable to contact them on the phone regarding a banking matter and they did not reply to my email

Have been using Judo Bank term deposits for around 13 months and I was very satisfied with their prompt e-mail responses and online banking service at the start of my relationship with the bank.
However when I had an urgent query about one of the term deposit roll-overs, I called the supplied phone number 13 5836 on three occasions (9 am, 12:15 am, 15:00 am on the same day) and was in the queue each time for 15 to 20 minutes, before the call was interrupted and I was asked to enter a "message box number". This was quite frustrating. I wish Judo Bank would use a 'call back' option when times are too busy to answer phone calls within a couple of minutes.

About a year. Yes, they are reliable and backed by the government, so very safe. Customer service was prompt, I did my enquiries in the bank portal, as that is safe and quick.

This is my second year with Judo bank I’m very satisfied with the efficiency and value of the price. I found out also very easy to manage the account and updates new alway provided.

I have been with Judo bank for around 9 months and found them to be very easy to deal with. Their term deposit rates are the best I have found.

I have used Judo bank for just under a year, with several Term Deposits in that time. I have had no complaints, and one minor mistake I made with funds transfer was dealt with quickly and efficiently. The interest rates are very competitive and communication good. Definitely recommend Judo.