- Sign in
- Write a review
Judo Bank
Reviewer Photos & Videos
Could not join
After reading about Judo winning best term deposit from Canstar, decided to join and start term deposit on 24 January 2022. Could not verify my identity, despite everything matching my details on government websites. Emailed Judo. Received reply saying I could set up a profile by email, but this would involve sharing some private info via email. I said OK. Received email. Filled in details. 28 Jan. Sent followup email 14 Feb as I hadn't heard anything back. Received reply apologising. Apparently they were having issues with their system. Asked ...
Read moreme to submit Medicare and Driver's Licence via email. Unclear what they wanted - photo? scan? I asked for clarification + indicated that I was uncomfortable sharing this via email, which isn't very secure. Asked for another solution. That's it. Never heard a word back from them. They clearly didn't want my business, so I went elsewhere. Noticed they've won Canstar TD award again. Shame it's not easier to actually set up an account with them.
- Verified
A rewarding bank experience!
For over 12 months I have this Bank to be reliable with information both online and via the phone. Confirmations and email prompts were efficient and helpful. The application process was straightforward and I liked the payment options. It was well worth the small effort to reap the benefits of higher interest rates with security and overall a very satisfying experience.
Thank you for your insight, Neecy! Wonderful to see that you're enjoying our efficient communication, application, payment options and competitive interest rates. We hope to further exceed your expect...
Read moreations here at Judo. All the best and happy bankingReview collected in partnership with Judo Bank
Great bank experience
Unlike other banks, it was very easy to set up a term deposit for joint accounts online. In addition, I appreciate high interest as well. I believe their banking system is efficient and reliable. I couldn't be happier!
Hi Taz, thank you for sharing. Great to see that you're very happy with your Judo Bank Term Deposit and have found the online process to be efficient and reliable. We aim to continue the positive expe...
Read morerience for you. Wishing you all the best and happy banking! :)
Waste of time
Decided to invest a large sum in a term deposit spent quite a long time filling out the online forms for it to fail at the submit stage.
Bank must be missing out big and people taking their money elsewhere.
Read another review of this happening before I applied but thought it might have been a problem their end but no
Hi Jarvis, we're sorry your application failed at submission and understand your frustration. We'll look into this and hope to resolve the issue for you. If you're still interested in opening an accou...
Read morent with us, please send through your name and contact details via Product Review private message, and one of our customer specialists will be in touch as soon as possible to assist you with your application. Thank you for your patience.
Find out how Judo Bank compares to other Banks
Know better, choose better.
- 4 reviews
- 1 like
Can't contact- Spent 1 hr on phone waiting
Tried to contact Judo Bank to enquire about and potentially open a business acc. Waited on ph for 1 hr and gave up. Will have to go with a different bank... Disappointing.
Hi Sonya, we understand your frustration and apologise for the long wait times. We've had a spike in calls, increasing our average wait time. However, we hope to assist all of our customers. If you're...
Read more still interested in opening an account with us, please fill out the form on our website, and leave your name and contact details, so we can reach out to you and assist you with any queries you may have: https://www.judo.bank/contact-us. We hope to speak soon and resolve your queries. Thanks for your patience
- 2 reviews
- 1 like
Impossible to contact.
After trying to open a term deposit account and being told I had not supplied enough info. - [I had ] so then tried to contact them by phone and email. That seems to be impossible.
I would not invest a cent with them,even if they offered the best rates in the world.
A very unprofessional company.
Hi John, we're really sorry to hear that you were not able to get in touch with us. We would like to apologise for the long wait times. We are currently experiencing a spike in calls, however, we woul...
Read mored like to rectify this for you. If you're still looking to talk through how to open an account with us, please fill out the form on our website, add your name and contact details, so we can reach out to you and assist you:https://www.judo.bank/contact-us. We hope to speak with you shortly and resolve any issues for you. Thank you for your patience and understanding.
I have already sent all my details on your website and STILL no response - please convince me that you are able to satisfy my requirements.
Have now been promised TWICE that they will get in contact with me to rectify my problem,but guess what - absolutely nothing has happened.
I cannot believe this bank is so hopeless !!
John.
New Judo Term Deposit
Opened a new term deposit account with this bank,found the system worked well transfered money from my bank to Judo transfer occured in one day with no problems experienced . shall be interest to see how the term deposit goes and what it is like to get your returns back.
Hi Mark, welcome on board! Thank you for your positive feedback. We hope you enjoy your very own Judo Bank Term Deposit. Any questions, feel free to reach out. Happy Banking:)
Related Articles
A good super fund can make a substantial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the top-rated super funds of 2022.
Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the top-rated credit cards this year, as decided by ProductReview.com.au reviewers.
Peer-to-peer lending is quickly gaining popularity among Australian borrowers and investors. If you've never heard of it before, this 2 minute read will give you a quick rundown so you can decide if P2P lending is right for you.
- 3 reviews
Can definably live without it
Try getting your money back. A one year term deposit timed to mature 10 days prior to a property purchase. Fourteen days before maturity I received an e mail giving maturity date and seeking any instructions. My reply on their secure message page was to transfer the funds to the nominated bank. On maturity date I received an e mail confirming the requested roll over. No such request was made, in fact exactly the opposite. Rang Judo waiting nearly an hour to get a response. The answer to my question was that they hadn't seen the request on the ...
Read moremessage page. They requested an e mail directing what to do. This was done with an attachment of the original direction. Now into the ten day window before the roll over is locked. No response to the e mail. No transfer of funds either. Rang them for the second time three days before roll over lock in with the usual hour wait and what an impression of the lack of competence. Only the mention of a solicitor waiting for funds seemed to get the required action occurring two days later. Judo might suit some people but even if they offered twenty percent my funds will never cross their door again .Hi Paul, we're very sorry to hear that you've had issues with the transfer of funds. We set high standards for ourselves and look to support our customers in the best way possible. We apologise we did...
Read more not meet your expectations. If you have any questions or concerns now or in the future, please do not hesitate to reach out. We wish you all the best.
- 5 reviews
- 2 likes
- Verified
Poor customer service
Lodged a Term Deposit, changed my mind and cannot get a response from Judo Bank staff after 2 online form submissions, 2 emails and 30 minutes waiting on phone. This was on 8th May and now 11th June
Now am locked out of my online banking account.
Finally managed to contact Customer service by phone and extremely helpful service provided by "Stephanie" to completely resolve my problem.
Pity about the delay but accept many Businesses are sufferi...
Hi Reg, thank you for your patience and understanding. We are really glad to see that the team was able to assist you with your queries after all, and hope you continue to enjoy your Judo Bank Term De...
Read moreposits. If you have further feedback, we'd love to hear more about your experience and how we can improve your current star rating with us. All the bestReview collected in partnership with Judo Bank
Find out how Judo Bank compares to other Banks
Know better, choose better.
- Verified
reliable competitive alternate to the big 4 banks
I joined Judo Bank in 2021 and took a 6mth Term Deposit to test the performance.
i have found Judo to be professional and efficient in providing exactly what they promised.
Service has been reliable, efficient and without fuss, response to my enquiries have been prompt and easy to understand.
Smooth process - we love to hear it:) Thank you for leaving a review with us, we hope you continue to enjoy banking with us, Russ! Cheers
Review collected in partnership with Judo Bank
- Verified
Great return rate and secure
Offering way more than the big banks with the same government backed security. Very easy to set up new accounts. Would recommend and actually have had family and friends now open accounts with Judo.
Thank you for sharing your excitement and knowledge regarding Judo Bank's Term Deposits with friends and family, Peta. And of course, a big thanks for taking the time to leave a review with us. We lov...
Read moree to hear that we've met your expectations and you are enjoying your very own Judo Bank Term Deposit. Take careReview collected in partnership with Judo Bank
- Verified
great rates
First time investor with this bank. They seem good so far. Interest rates are generally good. Reviews are positive. A good alternative to the big four banks especially when comparing interest rates.
Welcome, Ies. And thank you for your trust in Judo Bank. We're thrilled to hear that you're happy with our competitive rates. We look forward to continuing the relationship!
Review collected in partnership with Judo Bank
Find out how Judo Bank compares to other Banks
Know better, choose better.
- Verified
Great rate
Been with Judo for 1 month and received 1st months payment on due date. Excellent rate for 60 month term deposit. Very good experience so far and a very reliable bank.
Hi Peter, happy 1 month! Thank you for sharing your experience with us and for mentioning our timely payment. Great to see that you're enjoying banking with us. We aim to continue the positive experience for you. All the best
Review collected in partnership with Judo Bank
The reviewer stated that an incentive was offered for this review
- Verified
Great Product
Have been with Judo for over 2 years, very happy with product and service. Would happily recommend to family and friends. Interest rates competitive and higher than the big 4 banks.
Thanks for your positive feedback, Possum. Great to have you on board for the past two years. We're always happy to assist if you, your family or friends have any questions. Happy Banking:)
Review collected in partnership with Judo Bank
The reviewer stated that an incentive was offered for this review
- 4 reviews
- 1 like
- Verified
Highest interest rate on Term Deposti
We’ve been with Judo Bank for over 2 years now as we just rolled over our both term deposits for the next 3 years. Super happy with the ease of online application, ongoing update on our accounts with extra loyalty bonus. Even better, their monthly rate is still the best compared to all other banks out there. Very happy indeed.
This makes us very happy:) Thank you for sharing your experience and excitement with us, Melly. We are thrilled to see that you are enjoying banking with Judo Bank. Reach out if you need anything, all the best
Review collected in partnership with Judo Bank
Questions & Answers
After finally getting my money invested with some difficulty and spending some hours on the phone with one of your reps i am still locked out of my account.There seems to be a login problem as I receive a number on my phone and enter it up comes a message say customer number or password wrong.Have contacted Stephanie several times,she has been helpful but the problem still exists.Please fix this!
Looking forward with being able to access my account.
Glen McDonell
I’ve never had any problem. In fact my account has been one of the easiest to open and operate. Very efficient
Thank you, Russ- That's wonderful to hear. Dear Glen, we are really sorry to hear about your difficulties logging into your account and would like to apologise for any inconvenience this may have caus...
Read moreed. We are working on resolving the issue for you. Please do not hesitate to give Stephanie or the wider customer specialists team a call when you require further assistance. Thank you for your patience, Glen.
Thanks,but is taking along time to fix the problem.Please email me when you have sorted it out.
Regards,
Glen.
Why can’t I login into my newly setup online account and everytime I do it I get account not linked
You are not on your own.Judo very slow to fix this problem.
Thanks Glen.. it’s a real pain!
Yes I have had the account not linked,been able to access account on a couple of days and next time shut out again and then spend more time on the phone only to be informed Judo are looking into it.I ...
Read moreinvested over 3 weeks ago so it is getting past a joke.
After reading these reviews I am concerned about customer service. I easily set up a small trial account but am hesitant to make a second, and larger one, now that I see how difficult it is to get in touch.
People are saying that it takes too long to get through on the phone with some waiting over an hour and then others say that have put in an online contact for and have never heard back. YET! in the response from Judo they are told to put in an online query.... that seems at odds with what the people are saying about the process.
The responses are much the same with little to no individual consideration. I am deeply concerned.
I was contacted by Judo yesterday after I post my concern and was advised they have had a lot of calls. I confirm they still have not responded to my first emails. Hopefully, they will apply more reso...
Read moreurces to meet customer calls and emails in the future.
I am glad that you have heard back but 'a lot of calls' is the same response they have given to everyone. I'll wait a bit longer and see if the reviews improve before I invest again.
Good luck Ian
Hi Alanna,
My problem arose because I didn't request a change from rollover to payout early enough for it to be automatic at the end of my Term Deposit term. A small delay ensued as I tried to remedy ...
Get an answer from our members and Judo Bank representatives
Details
Judo Bank services
Business lending services
Judo focuses on lending to SMEs - small and medium-sized businesses. It does this through providing business loans, lines of credit, and equipment loans.
Personal Banking Services
If you take out a business loan with Jodo, you can apply for a home loan as well as a personal term deposit.
Points of praise for Judo Bank
- Competitive rates were cited, with a handful of reviewers saying they were better than those offered by the Big 4 Banks
- Many satisfied reviewers used Judo Bank for term deposits, and while many were in the earlier stages of their term, many were happy with the process
- Efficient customer service and informative correspondence on the part of Judo staff were appreciated by customers
Pain points with Judo
- In many instances, Judo’s online banking system, particularly their online forms, were described as frustrating to use, or simply broken
- Assistance with setting up term deposits - from the term to phone customer service - was lacking, according to multiple reviewers
- IT issues were often cited by the bank when customers had problems with Judo’s online banking portal. Needless to say, customers - or would-be customers - found this annoying and time wasting.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi MezK, we would sincerely like to apologise that you've not been assisted. We understand your frustration and would like to rectify this for you. We sent you a private message last week to resolve t...
Read morehe issue for you. If you're still interested in opening an account with us, please send your name and contact number via the private message, so we can contact you directly to help you set up your account. We look forward to resolving the issue shortly. Thank you for your patience and understanding!