This week I set up term deposits with 2 different banks. With the other bank it was simple, the a/c was set up online, funds transferred, and online banking was set up, all done - easy and timely. With these guys, their pathetic system has led us nowhere, so we'll park our funds somewhere else. Thanks for the frustrating waste of time Judo.

I have not been able to access the Judo Bank website for 5 days and have not had a response from anyone at the bank to help me with my request. My term deposit account is due to mature soon and I want to check the instructions I gave when I set it up to make sure that the funds don't automatically roll over (as others have experienced). Very disappointed with the customer service. If there are IT problems then I would have appreciated an email out of courtesy.

I have been with this bank for six months. It was easy to set up an account, and checking balance was straightforward. The interest rate was higher than I could find anywhere else, but upon maturity this was rolled over for 0.2% less. I think that is a reflection of the economy.
The rollover was strange - every other term deposit I have had allows two weeks from maturity to give instructions - turns out this one requires you to send instructions beforehand. I was waiting for maturity date, and now my money has been rolled over for 6 months at a lower rate. I was planning to move the money to a different bank with a higher rate.
It's not the end of the world, but I do feel a bit misled.

I opened up a new term deposit account last week with the Judo Bank. Easy process to set up. I will probably move all my accounts over to this bank.. Not happy with the big4.

Attempted to open term deposits however, due to issues with their site I couldn't. More than 2 weeks later, still have not been contacted. A bank, whose business it is to accept investments still cannot after 2 weeks and blame it on an IT problem??? I think not - Why cant they be 100% honest (I know - they are a bank) and tell people they are no longer accepting big or small investments? Is this how Bendigo conduct themselves with their customers?

Tried to open two separate accounts. They said they were having IT issues, which is fine - these things happen. Received emails every day saying that I had to finish opening the Account. I have now called three times, each time I am told that they are having IT issues. They never called back, never chase up so they have lost any future business. Not worth the trouble.

I opened online term deposit a few days ago and looks like OK until I transferred a large amount of money to this account from other bank at 11am in business day and didn't show up my money at all in that day or night; l am so concerned about it and call them at 6pm that day but they were closed. The fund should show up in same working day if it was transferred before midday in terms of my same experience with other banks. Finally my fund showed up in the next day morning at 9:00, they are trying to hold on my money as long as they can, so they would pay less interest, they can not be trusted.

I went through the same rigmarole. After clicking for an SMS code twice and still not reaching my home page, I clicked "Call Me" and my phone rang from+1-(358) 365-836. I cancelled the call and investigated . 358 is not a recognized area code in the US. It is the code for Finland. If I can't trust this part of their website, I can't trust them with my money.

I have been with JB for nearly five months now and only have praise. They have always returned my calls and staff have been friendly and informative. All I can say is thank you and keep up the good work!

Tried to open a term deposit account for $190K. After providing my identity documents, I couldn't create a login. Phoned support and was told I needed to use a different browser. (I was using the latest Firefox.) Downloaded and installed Chrome, and used it to create a login.
Tried to login: "Account not linked". Another call to support. Told me they were having issues, and would let me know. Nothing. After 10 days the application expired. Forget it.

Been with this bank 1 months, easy to join.
Had issues with log in credentials and Olly and the phone solved my problem very quickly and professionally.
He went through all the steps very slowly for me to reset my credentials.
Cheers Judo Bank and Olly.

This bank has great customer service and I opened up a five year term deposit with them. Found it was the leader in term deposit interest rates set at 2.35 percent over five years whick is alot better than other banks which only offer around 1.35 percent. Easy and secure website and I did research into this bank because it's fairly new and it is covered by government insurance that your money will be safe if they go bust.

I have tried o open a term deposit for about a week now and it has become a nightmare - keep getting a range of messages including "Account not linked" - You would not want to get your money out of this bank if its such a hassle just to put it in. Will go somewhere else there on line banking is a disaster

As I new customer I opened up my first term deposit with Judo Bank in early December, all went smoothly. With Judo Bank offering good term deposit rates, I tried to open up an additional term deposit which was unsuccessful on several occasions due to website issues. After a few emails back and forth I did get assistance from a rather helpful operator who talked me through a work round. My problem was resolved after a lot of effort, but I am yet to be convinced whether Judo can really deliver a secure and efficient online service. Only time will tell.