Qudos Bank

Qudos Bank

Online, Branches · See All

4.6

1,134 reviews · Statistics

PositiveNegative
92% · 1,04091 · 8%
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4.7 (753)
Customer Service
4.7 (870)
100% member owned
Personable customer service
Transparent business practices

Reviews

kated
kated South East Queensland, QLD

Fantastic service - can highly recommend

Online

Linda the legend we call her in our house, who managed to secure us pre-approval for a home loan in an incredibly tight timeframe before we were going to auction. We honestly didn't think it would happen, but she was awesome and managed to get it done. We felt really supported throughout the whole process and are so grateful for her help. We now have rate locked in for 3 months which we are really happy with, relieving a lot of stress and pressure in these current times. Thank you Linda B and the team at Qudos.

  • Topic: Loan Application
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Customer Service
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Qudos Bank
Qudos Bank · 

Hi there,
Wow, what an outstanding review! We're so happy to see Linda recognised for delivering fantastic service to our customers. We're so pleased we were able to take out some of the stress for you that comes with the home buying process!
Kind regards,
Olivia

Anna vlachos
Anna vlachos

Great service

Online

Henry was a very pleasant and helpful customer service representative. From always keeping me updated when I was put on hold and being a very kind individual. I was very pleased with the communication from Qantas in this section.

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Joe
Joe · 4 posts

Great Customer Service

Qudos Bank

Henri was very helpful in trying to resolve my cash transfer issue (5 stars)
Gave 4 stars due to the extensive hold time

  • Topic: General Transactions
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Customer Service
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Andrew
Andrew Sydney Surrounds, NSW

Excellent service and quick and answered my enquiries

Online

Louise was very friendly and made the arrangments I requested .

  • Topic: General Transactions
Transparency
Customer Service
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Bruce Peter
Bruce Peter · 2 posts

Solved a problem which did not know existed.

Online

I bought a new phone and the phone store transferred all the apps and data, including the VIP Access app.

I attempted to make a payment, but the code was continually rejected. I suggested to some team members that it might have been the new phone; I was passed to two members, then connected with Aneta. She asked for the VIP Access Credential ID - the switch over had created a new VIP Access ID;

Very simply, Aneta had me register the new app, then attempt the payment, which went though promptly - her knowledge cut to the chase and resolved the issue.

Well done Aneta!

  • Topic: General Transactions
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RAD
RAD · 3 posts

Garbage service - waited 40 mins for someone to answer my call!

Online

The service from this bank is pathetic. Don't waste your time.

  • Topic: Business Banking and General Transactions
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Qudos Bank
Qudos Bank · 
Chris M
Chris M

Wonderful, Proactive Customer Service

Branches

A big thank you to Angela@Niddrie branch for her expert, courteous and prompt handling of all things relating to facilitating my car loan experience. Was kept in the loop throughout the whole process and very quick in replying to any questions or concerns that I had. Also very nice to be able to pick up the phone knowing I could get in touch if required. Thank you to Qudos as well.

  • Topic: Loan Application
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Alana D
Alana D

Outstanding customer service George

Branches

George was warm, friendly and efficient.
He was very helpful with my request and actually helped me with an additional change that HE noted would be helpful on my account.
Great communication and guidance. Exceptional customer service.

  • Topic: General Transactions
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Melissa Horswell
Melissa Horswell · 2 posts

Amazing service from George!

Qudos Bank

I called today with a couple of requests and George was fantastic. He assisted me with both of my transactions and actioned my requests.
I’ve been banking with Qudos for over 20 years and I’ve always had excellent customer service. It’s an excellent product thank you!

  • Topic: General Transactions
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Sam Capra
Sam Capra Sydney, NSW

Amazing experience

Online

Great phone manners and very helpful to get me log in as a new bank customer.
Highly recommended

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Makiko-Hilde S.
Makiko-Hilde S. Sydney, NSW

I am so glad I am banking with Qudos

Branches
  • Topic: New Account
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Susie
Susie South East Queensland, QLD

Wonderful customer service

Qudos Bank

Aneta was professional, kind and patient, and handled my inquiry excellently.

  • Topic: General Transactions
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Mary
Mary

Internet Banking Team assistance

Online

Thank you so much George for attending to my call earlier today.
Very professional and exceptonal, and tried to assist me in the best possible way.
I have been banking with Qudos for over 30 years and I feel like part of a family and not just another customer whenever I needed assistance from Qudos.
Keep it up!

  • Topic: General Transactions
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Steve Heesh
Steve Heesh

Louise is a Star

Online

It was areal pleasure to deal with Louise - she is a credit to Qudos Bank and I hope she is recognised for her excellent customer service

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Leigh
Leigh Richmond-Tweed, NSW · 2 posts

A friendly experience

Online

Bernard was amazing. As new members he was very patient and friendly with us. We managed to get more done than we expected. Thanks again.

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Rodney
Rodney Helensburgh · 2 posts

A great Call centre experience

Online

Had the need to make two calls to the Qudos Bank call centre and I was fortunate on both occasions to deal with Louise. I found Louise to be extremely friendly and helpful and in fact it was like talking to a friend, rather than a bank employee. Louise on both occasions resolved all issues in a timely, helpful and friendly manner. Thank you Louise

  • Topic: General Transactions
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Questions & Answers

bob
bob ·  · Branches

how do i open a term deposit in your branch at mascot if i don't bank with you

Qudos Bank
Qudos Bank · 

Hi Bob. Thanks for your enquiry. You are welcome to come into the Mascot branch and one of our friendly staff will be able to assist with opening a Term Deposit for you. The branch's opening hours is 8:30am-5:30pm Mon-Fri.

Kind regards,
Jana

Guest
Frances L.
Frances L. ·  · Branches

Where do I deposited an ANZ bank check in Brisbane south side.

Guest
Ernesto S.
Ernesto S. ·  · Qudos Bank

HOW TO LOG-IN ?

Guest

Get an answer from our members and Qudos Bank representatives

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Qudos Bank

Details

About Qudos Bank:

Qudos Bank is a 100% customer-owned or mutual bank, giving new meaning to the phrase ‘a penny saved is a penny earned.’ As a customer-owned financial institution, profits go back to members in the form of improved products and services - rather than simply profiting external shareholders.

The bank offers a variety of financial products, including savings accounts, home loans, credit cards, personal loans, wealth management services, insurance and international money services.

Points of praise for Qudos Bank:

Excellent customer service was praised by a landslide of reviewers, especially regarding service provided over the phone. Qudos was praised for responding to queries quickly and effectively, with several customer service representatives thanked by name.

Qudos has several longstanding customers, who've been with the bank 10 years, 20+ years and sometimes even 40 years. Collectively, they cited the outstanding customer services as one of the things about Qudos they liked best.

Visit official website

Contact info for Qudos Bank

Mon7:00 am - 7:00 pm
Tue7:00 am - 7:00 pm
Wed7:00 am - 7:00 pm
Thu7:00 am - 7:00 pm
Fri7:00 am - 7:00 pm
Sat9:00 am - 5:00 pm
SunClosed
  • ABN: 53087650557

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