Catherine in the mascot branch gives impecable customer service and it very professional, always passes on the correct information and guide the process in a very professional way. Prompt to assist with any questions or information needed.
Home Loan Service - Excellent !
Re - First Home Loan and assistance from Qudos.
I've been a member of Qudos for almost 20 yrs. Qudos was the first choice for seeking out a home loan (first for me) and the dealings with Qudos, specifically Bobby from Miranda/Mascot was first class.
Given my financial situation (savings / amount to be borrowed) I had a smooth, trouble free and swift dealings with Qudos. Bobby was a pleasure to deal with - and provided me with all the necessary information required in my first purchase, and helpful advice on how to arrange my Qudos accounts. Thanks for the hassle free application - as I have just moved into my new place this weekend.
Home Loan Service Excellent
I have just purchased my first investment property and Bobby at the Mascot office was my lender.
As a first timer I had plenty of questions all of which were answered by Bobby.
All parts of the process were thoroughly explained along the way.
All timelines were met and the entire process ran seamlessly including an early settlement.
The Lending Specialist made the process incredibly smooth. The initial Loan request was made over the holiday period and in an amazingly short period of time the Pre Approval was completed. As we had now found a new property, this quickly followed to a request for full loan approval. With her persistence Full Approval was given and we were able to Exchange before the other buyers. Would not have happened without her assistance. Thank you so much.
Great loans assistance
Fantastic loan assistance through every step. Bobby was extremely helpful, answered my many questions during my house hunting and loan application, and here we are in our new home. Thank you Qudos
The perfect bank to deal with for a housing loan
I have been with Qudos/Qantas Credit Union since 1996 and I have always found them customer focused and efficient. Let me start by saying Qudos bank and its staff are absolutely brilliant.
Just before XMAS on the 20th December 2019 I found a property that was perfect for my needs, but to acquire it I needed a loan pre-approval by the 6th January. This was at a time when most people are on vacation or winding down for the XMAS New Year break. I initially spoke to John who guided me as to the information needed which I was able to send via email....
Exceptional customer service
Samantha made the whole refinancing a breeze, she was organised and fast to reply to questions we had. Would highly recommend Sam to anyone and we are appreciative of how easy she made the process thanks Sam
Perfect customer service
I have been with Qudos for roughly 15 years (initially Qantas Credit Union), and I have no complaints so far. Almost everyone I have dealt with has been top notch. I'm normally not one to leave a comment, but today I rang Qudos regarding car insurance and spoke to Rachelle - who was absolutely delightful.
She was very friendly, extremely helpful and she clearly delivered the information I was after. If I still didn't understand something, she took the time to explain, even more thoroughly. Again, this is not dissimilar to my previous interactions with Qudos staff - but Rachelle went above and beyond.
Excellent Customer Service
I have been with Qudos Bank since 1995 previously named Qantas Credit Union. They have helped me to purchase a number of properties in this time I find there customer service to be exceptional and they are efficient, helpful and knowledgeable on property purchases and all other aspects of banking. They are wonderful I would not purchase a home with anyone else and [Name Removed] Lending Specialist was outstanding! I Thank Qudos Bank for their Exceptional Customer Service!
Excellent customer service
We have recently refinance our home loans from CBA to Qudos, rates are so much lower than the big banks. We went to see CBA and other banks and they said we couldn't afford it (trying to refinance the existing loans) but Qudos was able to help, it took us awhile but we eventually got there and we are very happy with their service, especially [Name Removed], he looked after us from day 1 and have always been there and provided his best service until the end, we will not hesitate to recommend Qudos to our families and friends.
Mortgage Rates and Customer Service
I've recently refinanced a Loan & taken out a new mortgage with Qudos Bank.
I've been with them for many years as they were previously The Qantas Staff Credit Union. As I've banked and continue to bank for some services with a couple of the big 4 I feel I'm in a position to make a comparison. And there is no comparison! Nothing compares to the rates I've been offered (without having to fight for every percentage point) and there is no comparison with the excellent customer service Samantha in Lending has provided me during these last couple of ...
Amazing Service from Efficient and Friendly Staff
Been with Qudos for 20+ years (FKA Qantas Credit Union). They have great rates, amazing service, low fees and are a breath of fresh air compared with the big banks.
- Verified customer
Excellent customer service and support
We thank all the members of Qudos Bank, Ascot for helping us with our first home loan.The entire process was quick, seamless and friendly.
Being new to the property market and trying to purchase our first home, we stumbled upon so many road blocks along the way. However Shristi Prasad ( Branch Manager) helped us take a realistic and achievable financial road to our first home. We thank Shristi for her incredible support right from the first meeting until final settlement.
The other team members at Ascot Branch - Zac, Naz and Daniel were also very friendly and gave us a hearty welcome during each of our visits at the Branch.
We strongly recommend banking with Qudos Bank especially for Home loans.
$90 for statements. WOW
I closed my account years ago but needed to get access to bank statements from 2009-2011. I could not access them online because the account was closed so I contacted qudos bank and was told the cost would be $90!! Suncorp charged me $0 for the last five years of statements.
Negative stars-atrocious, appalling. STAY AWAY Qudos Bank. Terrible service
Negative stars-atrocious, appalling
Initially we had a verbal assessment and use equity from an existing loan, then get the new loan for the new purchase or refinance. how long does this take, I asked, oh, around few weeks. Then we start applying for the new loan immediately.
Ok, fast forward 3 months, and still processing. what is taking so long??! No drawdown, no new loan. I had to upload all our documents such as bank statement, lease agreement, property purchase contract... 3 times and sent more than 80 emails at the end, and it was more...than 3 months to go through the process of the loan. then on last week, they called me again, to say bad news, err... Good day, byes! just like that. Furious does not even begin to describe how we wanted to scream at that very moment. Do not waste your time, and think well, it will get better. No. Indeed they have employed some very incompetent people, low profile, lack of customer service, worst Manager and staff service in Lending specialist. As I called multiple times, I had short listed all the names of incompetent individual, which turns out, is just about all of them. We called up yesterday to make a complaint and ask for transfer the call to the person who's in charge of complaint. The lending specialist manager who's [Name Removed] said she's in charge of lending specialist only but she happy take our complaint. However, we request speak to complaint department but she rejected transfer our call to the. After few minutes, The Lady (she mentioned she's Qudos bank manager) and [Name Removed] used the conference phone called us back and said the person complaint department on leave and back next few weeks. their sound so aggressive, unprofessional, bad customer service and impolite. Final, they still refused our request what we want speak to the person in charge of complaint. If they have done nothing wrong, so why are they scaring and refuse our requested. I would like to advice to you, your time is too precious to waste on Qudos Bank, not even one second of it.
Excellent service team
Good positive experience , the customer service was perfect & follow up was seamless.
They call back when they say they will.
Very good clear communication.
All inquires got sorted while i was on the phone, these staff surely cant be trained to be nice, they seem to just employ nice people.
Hopeless staff and the worst bank. Don't do business with this bank.
We have applied home loan with Qudos bank since Jun 2019, We sent all documents to Qudos bank as requested. It took more than 6 weeks and still hear nothing from them. Our gross income more than $250K and looking refinance $800K to purchase other property. Today, We had contacted them and they said our application was declined even we have good credit history. We found out the Qudos bank had set monthly expenses figures in their system by themselves and that figure will be applied into loan applicant and they won't inform us what's amount th...ey had set in our application. Also, they were using the applicant TAX RETURN of TAXABLE INCOME and EXPENDITURE figures for calculate how much the applicant can be borrowed. This is total wrong method because they are double counted applicant expenses. Last word, CUSOMER SERVICE SO BAD, They don't know what they doing. Lack of skill, Hopeless, Irresponsibility, KEEP AWAY deal business with Qudos bank if you want survive longer.
Hope you have better luck than I've had!
Since May 31 I have been trying to open an online account with Qudos Bank. I have completed their entire application form numerous times always getting a message that I already have an application in their system or that I haven't selected a product for "onboarding"! After two phone calls and an email, I was advised that two previous applications for an account had been deleted from their system. This proved not to be the case when I attempted to apply again. I have been told twice that I will be called back as the phone staff have no idea how ...to handle the problem. During this period, the interest rates on their term deposits have gone down 0.35% so as well as the inconvenience and time spent on the end of a phone line, I have effectively lost money as a result of their incompetence.
How to really upset a customer
After 30 years with this bank I rang to reorder a new card and change my address as a card had gone to an old address. I spoke to a robot. She could not do 2 transactions at once only one(??WHAT??).
I was on blue tooth, hands free in the car. She wanted to know if I was driving (sorry?) She wanted to know if i had her on speaker (WHAT?). She said she could not ID me if i was driving or on speaker. UNBELIEVABLE. 30 minutes later I was so upset with how I was treated I nearly pulled everything out of my accounts. The fact that i have so many, am ...
Lack of Customer Service after 25 years of being a member the emails and calls I've had to make to resolve an issue has been nothing short of unprofessional and time consuming
- ‹ Prev
- Next ›
Questions & Answers
How long will it take to reach my Bendigo account?
Hi Sam, thanks for your question. If you’ve made a transfer from your Qudos Bank account to an external bank account it should appear on the next business day pending the receiving institutions processing times, however in some circumstances it can take up to 2-3 business days. If making a transfer on a weekend or public holiday please expect to allow additional processing time. Regards, Qudos Bank
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.