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Qudos Bank

Pros

  • 100% member owned

  • Personable customer service

  • Transparent business practices

Reviews

  • Transparency
    4.8 (263)
  • Customer Service
    4.8 (299)
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"Above n Beyond" customer service

published

I've been with Qudos since 1995 when it used to be Qantas Staff Credit Union, and nothing has changed since then in terms of amazing customer service. My family transferred a moderate sum of money to my account, but both the BSB n account no. was wrong. Qudos found it, adjusted the numbers and transferred it into my account. Xiaoling handled this issue, called me on an overseas line and told me it was resolved. The is what I call a worryless bank. Thank you Xiaoling, Qudos and it's staff!

Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
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Leonard

LeonardSydney, NSW

Transfers

published

I have been with the bank for over 20 years and have always found the bank to be reliable and staff are courteous. The service is more genuine than my experience with other banks. If problems arise Qudos Bank is keen to resolve as quickly as possible and with understanding.

Incentivised ReviewNo

Ascot Branch - Naz

published

I had a very complex loan requirement and Naz has assisted me every step of the way and been very patient with any questions or concerns. Living remotely, it was easy to call or email and everything was organised thoroughly for me.

Transparency
Customer Service
Incentivised ReviewNo
TopicLoan Application
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Vera

VeraSydney, NSW

I love Qudos Bank

published

I only bank with Qudos Bank and have been a member since 1988 when I joined Qantas. I have all my loans from Qudos and what I really enjoy is the customer service, the fact that I can talk to someone. Qudos offers good products and compares well with other banks. Online banking is easy and I also love the app. Thank you Quods.

Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
See all answers
Michael

MichaelSouth East Queensland, QLD

Great service as usual well done!

published

I have been with the Qudos bank since it was called Qantas Staff Credit union in 1969, I have found this C/Union & Qudos bank to be excellent especially on its customer service over a long period of time,
Today I had the pleasure of talking with your staff member Mr Eric Leslie who was extremely helpful in resolving my problem with a true professional approach explaining the procedures I needed to know to resolve my issue, please pass on my thanks to him as every thing has turned out extremely well for my family and myself with much relief, (Thanks you once again Eric)
Michael North member No 102240

Transparency
Customer Service
Incentivised ReviewNo
tabcorp99

tabcorp99Sydney, NSW

Very helpful

published

I have been with Qudos Bank for many many years and have always found the staff to be friendly, helpful and professional whether in person at a Branch or on the phone. Today Anum was able to
answer my questions in a professional and reassuring many, leaving me confident that the action I wanted taken will be carried out in accordance with my request. I would confidently recommend Qudos Bank to everyone.

Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
See all answers
tomoko kagura

tomoko kaguraSydney, NSW

Excellent service

published

Today I called to open new account and close old one. Anum was the one who helped me to go through this process. She was very patient and helpful. Her mannerisms was very professional and the way she explained things was very clear and accurate. I highly recommend Qudos bank to everyone anytime.

Customer Service
Incentivised ReviewNo
TopicNew Account

A great experience 100% good.

published

My files only go back to 2010 but I joined well before that. Having joined Qantas in 1949 I have great
interest in the operations of the airline and also of the Qudos Bank. My overall experience is 100%.

Customer Service
Incentivised ReviewNo
TopicGeneral Transactions

Home Loan meeting and review at Mascot Branch

published
Transparency
Customer Service
Incentivised ReviewNo
TopicLoan Application
See all answers
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Alisi Gilsenan

Alisi GilsenanSydney, NSW

Daniel Steven’s excellent customer service

published

I needed help on the telephone, when I called the person that helped me today was Daniel Stevens.
The reason for my call was:
I sent my family money using Qudos site and I realise the money didn’t go through to the person I was sending the money to and I was almost panic stricken.
Daniel was kind, efficient and knew his stuff, within 20 minutes on the telephone with Daniel, all my issues were solved and I didn’t feel stupid.
Thank you Qudos for hiring young people like Daniel, I’m very proud to be associated with your institution.
Please thank Daniel for his kindness, efficiency, and product knowledge.
Alisi H Gilsenan

Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
See all answers
phil

philSouth East Queensland, QLD

Great customer service

published

Have been banking with Qudos for over 20 years and have always found them to be reliable. I called with an issue about a new card and spoke with nice young lady who was very helpful. Great customer service keep up the good work Sana.

Incentivised ReviewNo

Excellent Customer Service

published

I have been with the Qantas Staff Credit Union for almost 40 years and basically never had any problems >regarding CUSTOMER SATISFACTION has been with the upmost caring way and couldn’t fault anyone if I tried >for me, all of the staff are absolutely supplying excellent customer service and a real big thank-you to that lovely young lady named “SANA”

The reviewer stated that an incentive was offered for this review

Hospitable yet professional - brilliant

published

Oscar Chen, your Customer Service Specialist was extremely helpful, patient and warm personality. Hospitable yet professional - brilliant! Certainly an asset to your organisation.
Keep up the good work - I would definitely recommend!

Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
See all answers
Helen

HelenVictoria

Amazing Customer Service - I am thrilled....

published
Customer Service
Incentivised ReviewNo

Great customer service

published

Customer service experience was fantastic . Srishti Nagpal was very knowledgeable and helpful solving my issue. I will recommend the bank to my friends . Thank you very much for helping me.

Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
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Great advice and loan refinancing assistance

published

I have been a member of the Qantas Credit Union (now Qudos bank) since I joined Qantas in 1979 (now retired). All staff over that 40 year period have been professional and go out of there way to assist. My most recent interaction with lending specialist, Bobby Ready, was as professional and assistive as one could ask for

Transparency
Customer Service
Incentivised ReviewNo
TopicLoan Application
See all answers
Paul

Paul Perth, WA

Professional and Very Helpful

published

I’ve been with Qudos for over 10 years and had my first interaction with the call centre. Sana was extremely patient and helpful as we worked through my new card activation. I appreciated her professional manner and knowledge. I tend to avoid call centre enquiries if I can but the Qudos call with Sana was a winner.

Customer Service
Incentivised ReviewNo
TopicCredit Card Application
CAROLINE

CAROLINE

  • 7 reviews
  • 2 likes

Professional and Polished!

published

Have been a very satisfied customer for over three decades. They are polished, professional with a highly personable touch, but all of this meaningless unless their product is competitive and represents value for money, which it certainly is!!

Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
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Ron W.

Ron W.Canberra 2600, ACT

Friendly service

published

Today I needed money moved between my accounts at QUDOS.All it took was a brief explanation as to my predicament and it was achieved with a smile by Eric.Since the Qantas Credit Union became a Bank I have confidence in its progress.I wish to offer all its staff my respect.Keep safe everyone!

Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
Mike

MikeSydney

  • 2 reviews

Great Service

published

I have been with the bank for over 40 years and have ALWAYS found the staff to helpful and courteous. On 25th January 2021 our computer was compromised and both my wife's and my accounts had to be renumbered. Being of the older generation we experienced some difficulties'. We were very fortunate to speak to Bernard and he was a tremendous help and was very patient as he guided us both on line and got us up and running with our banking, We cannot thank him enough for his knowledge, patience and courtesy.

Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
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Questions & Answers

brian g.

brian g.asked

Qudos Bank

does qudos bank have a banking license

1 answer
Qudos Bank
Qudos BankQudos Bank

Hi Brian,
Thanks for your question. Yes, Qudos Bank has an authorised deposit-taking institution (ADI) licence from APRA (https://www.apra.gov.au/register-of-authorised-deposit-taking-institutions). It also has an Australian Financial Services Licence and Australian Credit Licence (238 305). Do let me know if there’s anything further we can assist with.
Regards,
Olivia

sam

samasked

Qudos Bank

Hi. I am Australian working overseas...am I eligible for a home loan? Thanks you.
Please reply to [email removed]

1 answer
Qudos Bank
Qudos BankQudos Bank

Hi Sam,
Thanks for your question. I will forward your question on to our Lending Department and they can respond directly to you.
Thanks
Peta

lorraine jones

lorraine jonesasked

Qudos Bank

who is the loans manager for the Qudos Branch at Mascot Oriodan st mascot please.

1 answer
Qudos Bank
Qudos BankQudos Bank

Hi Lorraine,
So sorry for the delayed reply - I had not seen the notification for your question. Do you still need to speak to a Manager? I can arrange a call back if you wish.
Thanks
Peta

Get an answer from our members and Qudos Bank representatives

Details

About Qudos Bank:

Qudos Bank is a 100% customer-owned or mutual bank, giving new meaning to the phrase ‘a penny saved is a penny earned.’ As a customer-owned financial institution, profits go back to members in the form of improved products and services - rather than simply profiting external shareholders.

The bank offers a variety of financial products, including savings accounts, home loans, credit cards, personal loans, wealth management services, insurance and international money services.

Points of praise for Qudos Bank:

Excellent customer service was praised by a landslide of reviewers, especially regarding service provided over the phone. Qudos was praised for responding to queries quickly and effectively, with several customer service representatives thanked by name.

Qudos has several longstanding customers, who've been with the bank 10 years, 20+ years and sometimes even 40 years. Collectively, they cited the outstanding customer services as one of the things about Qudos they liked best.

2021 ProductReview Awards logo

You can bet your bottom dollar that Qudos Bank is a good bank, since it’s the 2021 Award Winner for Best Bank. Top scores were awarded to Qudos for transparency regarding its business practices, and its outstanding customer service.

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