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Qudos Bank
4.6 from 604 reviews · View Statistics
Listing monitored by Qudos Bank

Pros

100% member owned
Personable customer service
Transparent business practices

Reviews

  • Transparency
    4.7 (445)
  • Customer Service
    4.8 (505)
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Reviewer Photos & Videos

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kated
katedSouth East Queensland, QLD

Fantastic service - can highly recommend

published

Linda the legend we call her in our house, who managed to secure us pre-approval for a home loan in an incredibly tight timeframe before we were going to auction. We honestly didn't think it would happen, but she was awesome and managed to get it done. We felt really supported throughout the whole process and are so grateful for her help. We now have rate locked in for 3 months which we are really happy with, relieving a lot of stress and pressure in these current times. Thank you Linda B and the team at Qudos.

Transparency
5/5
Customer Service
5/5
Qudos Bank
Qudos BankQudos BankSend a private message
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Well done Wing :)

published

Wonderful customer service from Wing. Guided me to options I had not thought of, offered me a call back at a suitable time to ID hubby, rang as promised, set everything up perfectly, what a great customer experience! Thoroughly recommend.

Incentivised Review No
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Perfect service from Kerry

published

Been with Qudos for more than 2 and a half years now and the service has been ok. I started working with Kerry the last few weeks. What a pleasure to work with her. On the ball with all enquires and communication is wonderful. Thanks Kerry.

Incentivised Review No
TopicGeneral Transactions
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Dave
DaveIllawarra, NSW

Awesome service!

published

We've been with Qudos since it was Qantas Staff Credit Union 20+ years ago. We've continued to have brilliant assistance including our latest venture in securing acreage. Kerry guided us through everything we needed to do and remained calm and responsive to everything, including all our various questions

Transparency
5/5
Customer Service
5/5
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JANICE
JANICEHunter Region, NSW
  • 2 reviews

Always there for me

published

Have been with QUDOS and before that the credit union since 1965 never had a problem my husband passed 15 years ago I stayed I am still happy with your service.

Transparency
5/5
Customer Service
5/5
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David H
David HHunter Region, NSW

Calm Capable Help

published
Transparency
5/5
Customer Service
5/5
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Toni
ToniSydney, NSW
  • 3 reviews

Excellent Service

published

I was very happy with the service I was given today and would thoroughly recommend Qudos to anyone who wants a bank that looks after its people and ensures their personal needs are met.

Transparency
5/5
Customer Service
5/5
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Cristina Giacomini
Cristina GiacominiSydney, NSW
  • 2 reviews

Wing Chen

published

34 years! Always reliable and helpful. Efficient! Thanks for the great service Wing!
Wing was able to help me quickly and courteous at all times. Love her and wish all customer service was the same!

Transparency
5/5
Customer Service
5/5
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Great.

published

Excellent assistance and advice made my decisions easy. Thank you. I would not bank anywhere else. I have been with QUDOS since 1979 when it was the Qantas Staff Credit Union. All my family are also members.

Customer Service
5/5
Incentivised Review No
TopicGeneral Transactions
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JBSAS108
JBSAS108South East Queensland, QLD

KERRY AN ABSOLUTE MEGASTAR WONDERFUL CAN DO ATTITUDE FROM START TO FINISH

published

Kerry handheld us throughout this entire daunting process. Can at times be challenging though with Kerry's patience and persistence in stepping us through what exactly required and when made the simple. Kerry was clear, concise and timely in keeping us up to date with the progress and outcomes, less stress and more pleasant client experience overall. HIGHLY RECOMMEND KERRY PROFESSIONAL AND FRIENDLY SERVICE, QUDOS BANK 2 YR FIXED 2.89% RATE SECURED

Transparency
5/5
Customer Service
5/5
Qudos Bank
Qudos BankQudos BankSend a private message

Hi there,
We're so glad to hear Kerry was able to ensure your experience through the home loan journey was stress-free and seamless. Thank you so much for taking the time to share your feedback!
Kind regards,
Olivia

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Home Loan's made easy

published

The advice, service and (most importantly) support provided by QUDOS whilst looking for our first house was absolutely amazing.

Kerry made the whole loan application as streamlined as possible.

She always provided prompted replies to any questions and operated in a friendly manner with nothing but honesty and integrity throughout the application process.

Knowing we had a reliable team member looking after the home loan administration allowed us to focus on finding our home.

It was an absolute pleasure to deal with Kerry and QUDOS, we can not thank her enough.

Transparency
5/5
Customer Service
5/5
Qudos Bank
Qudos BankQudos BankSend a private message
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Kristi Burns
Kristi BurnsSouth East Queensland, QLD

Car Loan Enquiry

published
Incentivised Review No
Qudos Bank
Qudos BankQudos BankSend a private message
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Dedicated Staff

published

We had a very positive experience with our Qudos branch when we applied for a mortgage. Hanna and Tristi were with along the journey and assisted with our queries as they came up. We felt they were genuinely invested in ensuring all went smoothly for us.

Transparency
5/5
Customer Service
5/5
Qudos Bank
Qudos BankQudos BankSend a private message

Hi N. Lynch Chung,
We're thrilled to hear you felt supported by our friendly Branch team during your experiencing applying for a home loan. Thank you so much for taking the time to share your feedback.
Kind regards,
Olivia

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Jordan
JordanSydney, NSW

Incredible, incredible service in helping us secure a mortgage

published

Linda, Kerry and their team were exceptional in helping us secure a mortgage in fairly difficult circumstances. They were extremely effective, patient and an absolute pleasure to work with. I can honestly say it was the best customer service experience I've had for as long as I can remember.

Transparency
5/5
Customer Service
5/5
Qudos Bank
Qudos BankQudos BankSend a private message

Hi Jordan,
Wow what a wonderful review, thank you so much for sharing your experience! We're thrilled to hear our team were able to help you through this journey in securing your loan! Congratulations!
Kind regards,
Olivia

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Greg
Greg
  • 2 reviews
  • 3 likes

Account opening

published

I live overseas and we have purchased a property using Qudos services. After all the approvals etc, we needed to get our online account up and running. Melanie assisted and went way over and beyond, everything completed and tested and up and running in 1 phone call. Thank you.

Transparency
4/5
Customer Service
5/5
Qudos Bank
Qudos BankQudos BankSend a private message

Hi Greg,
Wow, what a fantastic review! We're delighted Melanie was able to help you get your banking set up while overseas. We're so proud to hear of our people's commitment to being customer-first :-)
Kind regards,
Olivia

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Miguel
MiguelSydney, NSW

friendly patient and supportive staff member

published

I have been with this bank now for approximately 35 years, and I have never been let down or experienced any disappointing responses, support or service related advice. The service was always customer focused, friendly and supportive

Transparency
5/5
Customer Service
5/5
Qudos Bank
Qudos BankQudos BankSend a private message

Hi Miguel,
Thank you so much for your lovely feedback, we're thrilled you've enjoyed our personal and professional service for 35 years! We appreciate your loyalty and your time in sharing your experience.
Kind regards,
Olivia

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Questions & Answers

ROSANNA K.
ROSANNA K.asked
Qudos Bank

Please advise what is the interest for a 6 month Term Deposit for $250.000

1 answer
Qudos Bank
Qudos BankQudos BankSend a private message
Marg
Margasked
Qudos Bank

what is phone number of qudos bank

1 answer
Qudos Bank
Qudos BankQudos BankSend a private message

Hi Marg,
You can call our local Contact Centre team on 1300 747 747 Mon to Fri 7am-7pm (AEST) and Sat 9am-5pm (AEST) or +61 2 9582 3200 if you’re overseas.
Kind regards,
Olivia

Mel
Melasked
Qudos Bank

Hi, I live in the Southwest of Western Australia. Currently trying to choose a new bank preferably a consumer owned one. My question is, Given that you don't have any branches in WA how would one of your customers withdraw a large amount of money if they wanted to? I'm talking anything above what an atm allows, what if someone wants to put some of their money into a safe or they need to pay a large sum of money in cash?

1 answer
Qudos Bank
Qudos BankQudos BankSend a private message
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Qudos Bank

Details

About Qudos Bank:

Qudos Bank is a 100% customer-owned or mutual bank, giving new meaning to the phrase ‘a penny saved is a penny earned.’ As a customer-owned financial institution, profits go back to members in the form of improved products and services - rather than simply profiting external shareholders.

The bank offers a variety of financial products, including savings accounts, home loans, credit cards, personal loans, wealth management services, insurance and international money services.

Points of praise for Qudos Bank:

Excellent customer service was praised by a landslide of reviewers, especially regarding service provided over the phone. Qudos was praised for responding to queries quickly and effectively, with several customer service representatives thanked by name.

Qudos has several longstanding customers, who've been with the bank 10 years, 20+ years and sometimes even 40 years. Collectively, they cited the outstanding customer services as one of the things about Qudos they liked best.

2021 ProductReview Awards logo

You can bet your bottom dollar that Qudos Bank is a good bank, since it’s the 2021 Award Winner for Best Bank. Top scores were awarded to Qudos for transparency regarding its business practices, and its outstanding customer service.

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