Amazing Service from Efficient and Friendly Staff
Been with Qudos for 20+ years (FKA Qantas Credit Union). They have great rates, amazing service, low fees and are a breath of fresh air compared with the big banks.
- Verified customer
Excellent customer service and support
We thank all the members of Qudos Bank, Ascot for helping us with our first home loan.The entire process was quick, seamless and friendly.
Being new to the property market and trying to purchase our first home, we stumbled upon so many road blocks along the way. However Shristi Prasad ( Branch Manager) helped us take a realistic and achievable financial road to our first home. We thank Shristi for her incredible support right from the first meeting until final settlement.
The other team members at Ascot Branch - Zac, Naz and Daniel were also very friendly and gave us a hearty welcome during each of our visits at the Branch.
We strongly recommend banking with Qudos Bank especially for Home loans.
$90 for statements. WOW
I closed my account years ago but needed to get access to bank statements from 2009-2011. I could not access them online because the account was closed so I contacted qudos bank and was told the cost would be $90!! Suncorp charged me $0 for the last five years of statements.
Negative stars-atrocious, appalling. STAY AWAY Qudos Bank. Terrible service
Negative stars-atrocious, appalling
Initially we had a verbal assessment and use equity from an existing loan, then get the new loan for the new purchase or refinance. how long does this take, I asked, oh, around few weeks. Then we start applying for the new loan immediately.
Ok, fast forward 3 months, and still processing. what is taking so long??! No drawdown, no new loan. I had to upload all our documents such as bank statement, lease agreement, property purchase contract... 3 times and sent more than 80 emails at the end, and it was more...than 3 months to go through the process of the loan. then on last week, they called me again, to say bad news, err... Good day, byes! just like that. Furious does not even begin to describe how we wanted to scream at that very moment. Do not waste your time, and think well, it will get better. No. Indeed they have employed some very incompetent people, low profile, lack of customer service, worst Manager and staff service in Lending specialist. As I called multiple times, I had short listed all the names of incompetent individual, which turns out, is just about all of them. We called up yesterday to make a complaint and ask for transfer the call to the person who's in charge of complaint. The lending specialist manager who's [Name Removed] said she's in charge of lending specialist only but she happy take our complaint. However, we request speak to complaint department but she rejected transfer our call to the. After few minutes, The Lady (she mentioned she's Qudos bank manager) and [Name Removed] used the conference phone called us back and said the person complaint department on leave and back next few weeks. their sound so aggressive, unprofessional, bad customer service and impolite. Final, they still refused our request what we want speak to the person in charge of complaint. If they have done nothing wrong, so why are they scaring and refuse our requested. I would like to advice to you, your time is too precious to waste on Qudos Bank, not even one second of it.
Excellent service team
Good positive experience , the customer service was perfect & follow up was seamless.
They call back when they say they will.
Very good clear communication.
All inquires got sorted while i was on the phone, these staff surely cant be trained to be nice, they seem to just employ nice people.
Hopeless staff and the worst bank. Don't do business with this bank.
We have applied home loan with Qudos bank since Jun 2019, We sent all documents to Qudos bank as requested. It took more than 6 weeks and still hear nothing from them. Our gross income more than $250K and looking refinance $800K to purchase other property. Today, We had contacted them and they said our application was declined even we have good credit history. We found out the Qudos bank had set monthly expenses figures in their system by themselves and that figure will be applied into loan applicant and they won't inform us what's amount th...ey had set in our application. Also, they were using the applicant TAX RETURN of TAXABLE INCOME and EXPENDITURE figures for calculate how much the applicant can be borrowed. This is total wrong method because they are double counted applicant expenses. Last word, CUSOMER SERVICE SO BAD, They don't know what they doing. Lack of skill, Hopeless, Irresponsibility, KEEP AWAY deal business with Qudos bank if you want survive longer.
Hope you have better luck than I've had!
Since May 31 I have been trying to open an online account with Qudos Bank. I have completed their entire application form numerous times always getting a message that I already have an application in their system or that I haven't selected a product for "onboarding"! After two phone calls and an email, I was advised that two previous applications for an account had been deleted from their system. This proved not to be the case when I attempted to apply again. I have been told twice that I will be called back as the phone staff have no idea how ...to handle the problem. During this period, the interest rates on their term deposits have gone down 0.35% so as well as the inconvenience and time spent on the end of a phone line, I have effectively lost money as a result of their incompetence.
How to really upset a customer
After 30 years with this bank I rang to reorder a new card and change my address as a card had gone to an old address. I spoke to a robot. She could not do 2 transactions at once only one(??WHAT??).
I was on blue tooth, hands free in the car. She wanted to know if I was driving (sorry?) She wanted to know if i had her on speaker (WHAT?). She said she could not ID me if i was driving or on speaker. UNBELIEVABLE. 30 minutes later I was so upset with how I was treated I nearly pulled everything out of my accounts. The fact that i have so many, am ...
Lack of Customer Service after 25 years of being a member the emails and calls I've had to make to resolve an issue has been nothing short of unprofessional and time consuming
the extra charges
Bought a Jacket from New Zealand in Au$ calculated correctly on the day but my account was debited with an extra $7 on top. Why? nobody knows. Fees up and up. Banking with the old Credit Union since 1971, never had an issue, but now I have
Don’t bank here
Customer for over 20 years. Was a great as a Credit Union, but is now an absolutely uncaring inflexible bank with Customer Service practically not existent. Because they are inflexible unlike the major Banks, making me go to costly and time wasting probate, where every other institution and share company have waived probate for me. Qudos so inflexible they would rather lose the investment of a customer with over $100,000 to another Bank than consider my case on merit and waive probate.
Worst banking company I have ever come across
Made the mistake of joining them a few years ago. I joined for the platinum credit card with the promise of a great rewards system. Fees rocketed up and the value of QFF points plummeted to 0.5 points per dollar spent after $2500. Customer service and response to emails is appalling, they just don't care. When I cancelled my card there was no questions as to why, they don't value their customers at all. I was owed about 5000 qantas points but with my final statement all of these were forfeited due the fine print, despite being told the opposite...on the phone on three occasions. To be honest, they get 0 stars (not an option here unfortunately, they don't deserve one star at all) and I am really really pleased to be shot of them. I will never do business with them again.
Im just another unsatisfied loyal customer. I remember telling everyone how good they were but now I can't get out quick enough. Refinanced my home loan with another bank because they have 0 negotiations on interest rates. They offer new customers low rates and jack up rates of existing loyal customers. Canceled all accounts and just paid $250 annual credit card fee which they refused to refund. Before they would cover transaction fees but now pass them on. Would never recommend this bank to anyone.
- Verified customer
Cant get Online Banking to work transfering funds to other fiancial institutions within AUS or overs
I echo all other posts here and really disappointed in Qudos Bank.
For starters the name is terrible and embarrassing to tell others I bank with Qudos Bank. The replies are always WHO and WHAT and I have never heard of them before.
The old Qantas Credit Union were always fantastic and offered great service.
I cannot transfer funds online to other financial institutions in AUS or overseas as Qudos Bank will not accept the generated Symantec Codes as I do not have an Australian mobile phone number anymore.
I live permanently overseas in the Philippines and have to contact my mother in Australia to call Qudos Bank and have Qudos Bank call me to let them know all and seek a rectification to all of this.
RIP QSCU - Now just another uncompetitive bank
I joined the Qantas Staff Credit Union in 1994 when I joined the group. Back then they had enthusiastic, caring staff who would go out of their way to give good service. Their interest rates were generally competitive with the rest of the market, and the vibe was like belonging to a 'good thing'. We had our mortgage with them, and although we had to do a bit more legwork than if we were dealing with a commercial institution, we didn't mind so much.
Now all that's gone.
Interest rates which are far from competitive with the market, and service that doesn't stand out any better than other banks.
We've moved on. I recommend you do, too.
Zero Stars - so sad to see the death of a once great credit union.
It really is so disappointing to be reading all of these bad reviews about a once outstanding Qantas Credit Union now Qudos Bank. I agree whole heartedly with all the below reviews, since changing to a bank its been a fast downhill slide. I am in the process of moving my home loan and all of my accounts. If you are looking for a home loan, look elsewhere for the low interest rate, there are plenty out there offering the same with much better service. It's such a shame. I have always taken pride in being a part of the QF Credit union, an outstan...ding institution with real people running it. Now... The service both online and in branch is appalling, their care factor is zero. I can't wait to move my home loan where I will be paying no fees and getting a 3.69% interest rate (unlike the 4.24% I'm paying at the moment even though the advertised rate of my loan is 3.69%... not sure how that works since I'm on variable and really should be paying 3.69%!) ... I have asked 3 times now for clarification with no response... it's almost a been a month, plenty of time to receive a reply. So good bye and good riddance Qudos. You have lost me and my family's business forever.
Homeloan interest rates
I have also been a loyal member of Qantas Credit Union for over 20 years and there is no loyalty at all. My home loan variable rate is 4.39% but Qudos Bank has it advertised on their website for 4.04%. When I called to match the interest rate advertised I was told that rate was only for new customers and they wouldn't match it or even negotiate. Basically they didn't care whether I left the bank or not, even quite happy to send out a Discharge Form. Disgusting service.
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Questions & Answers
How long will it take to reach my Bendigo account?
Hi Sam, thanks for your question. If you’ve made a transfer from your Qudos Bank account to an external bank account it should appear on the next business day pending the receiving institutions processing times, however in some circumstances it can take up to 2-3 business days. If making a transfer on a weekend or public holiday please expect to allow additional processing time. Regards, Qudos Bank
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