100% member owned
Personable customer service
Transparent business practices
- Verified customer
"Above n Beyond" customer service
I've been with Qudos since 1995 when it used to be Qantas Staff Credit Union, and nothing has changed since then in terms of amazing customer service. My family transferred a moderate sum of money to my account, but both the BSB n account no. was wrong. Qudos found it, adjusted the numbers and transferred it into my account. Xiaoling handled this issue, called me on an overseas line and told me it was resolved. The is what I call a worryless bank. Thank you Xiaoling, Qudos and it's staff!
I have been with the bank for over 20 years and have always found the bank to be reliable and staff are courteous. The service is more genuine than my experience with other banks. If problems arise Qudos Bank is keen to resolve as quickly as possible and with understanding.
Ascot Branch - Naz
I had a very complex loan requirement and Naz has assisted me every step of the way and been very patient with any questions or concerns. Living remotely, it was easy to call or email and everything was organised thoroughly for me.
I love Qudos Bank
I only bank with Qudos Bank and have been a member since 1988 when I joined Qantas. I have all my loans from Qudos and what I really enjoy is the customer service, the fact that I can talk to someone. Qudos offers good products and compares well with other banks. Online banking is easy and I also love the app. Thank you Quods.
Great service as usual well done!
I have been with the Qudos bank since it was called Qantas Staff Credit union in 1969, I have found this C/Union & Qudos bank to be excellent especially on its customer service over a long period of time,
Today I had the pleasure of talking with your staff member Mr Eric Leslie who was extremely helpful in resolving my problem with a true professional approach explaining the procedures I needed to know to resolve my issue, please pass on my thanks to him as every thing has turned out extremely well for my family and myself with much relief, (Thanks you once again Eric)
Michael North member No 102240
I have been with Qudos Bank for many many years and have always found the staff to be friendly, helpful and professional whether in person at a Branch or on the phone. Today Anum was able to
answer my questions in a professional and reassuring many, leaving me confident that the action I wanted taken will be carried out in accordance with my request. I would confidently recommend Qudos Bank to everyone.
Today I called to open new account and close old one. Anum was the one who helped me to go through this process. She was very patient and helpful. Her mannerisms was very professional and the way she explained things was very clear and accurate. I highly recommend Qudos bank to everyone anytime.
A great experience 100% good.
My files only go back to 2010 but I joined well before that. Having joined Qantas in 1949 I have great
interest in the operations of the airline and also of the Qudos Bank. My overall experience is 100%.
Home Loan meeting and review at Mascot Branch
Been a member of Qudos/Qantas Credit Union for 20+ years,
had home loan review and meeting with Bobby at Mascot branch, was very helpful and informative with all questions we had for him regarding process, pro and cons of different loans with Qudos and more than happy to assist in review our existing loan with them. customer service was outstanding had all details available to him and made the meeting very relaxed and easy to ask what ever was on our minds and explained in very easy to understand terms the process involved and answered all ou...
Daniel Steven’s excellent customer service
I needed help on the telephone, when I called the person that helped me today was Daniel Stevens.
The reason for my call was:
I sent my family money using Qudos site and I realise the money didn’t go through to the person I was sending the money to and I was almost panic stricken.
Daniel was kind, efficient and knew his stuff, within 20 minutes on the telephone with Daniel, all my issues were solved and I didn’t feel stupid.
Thank you Qudos for hiring young people like Daniel, I’m very proud to be associated with your institution.
Please thank Daniel for his kindness, efficiency, and product knowledge.
Alisi H Gilsenan
Great customer service
Have been banking with Qudos for over 20 years and have always found them to be reliable. I called with an issue about a new card and spoke with nice young lady who was very helpful. Great customer service keep up the good work Sana.
Excellent Customer Service
I have been with the Qantas Staff Credit Union for almost 40 years and basically never had any problems >regarding CUSTOMER SATISFACTION has been with the upmost caring way and couldn’t fault anyone if I tried >for me, all of the staff are absolutely supplying excellent customer service and a real big thank-you to that lovely young lady named “SANA”
The reviewer stated that an incentive was offered for this review
Hospitable yet professional - brilliant
Oscar Chen, your Customer Service Specialist was extremely helpful, patient and warm personality. Hospitable yet professional - brilliant! Certainly an asset to your organisation.
Keep up the good work - I would definitely recommend!
Amazing Customer Service - I am thrilled....
I have been with Qudos Bank since early January but am absolutely delighted with the Customer Service I have received to date.
As a new customer, I have phoned with several queries and I have also submitted queries via the email option on the Qudos customer portal.
On each occasion I have received a timely and knowledgeable response.
The Qudos customer service consultants have ALL been excellent to deal with.
When I have called and where there has been a wait time, it has been minimal - not more that a couple minutes.
The entire experience ha...s been hugely refreshing. It feels like I'm in the honeymoon period of a new relationship (OK, I know that's a little over the top) but maybe that's a reflection of the customer service I experienced at my previous bank. To date, the standard of Customer Service has been wonderful and reliable. Keep up the great work Team Qudos - and I'll be happy to sing your praises.
Great customer service
Customer service experience was fantastic . Srishti Nagpal was very knowledgeable and helpful solving my issue. I will recommend the bank to my friends . Thank you very much for helping me.
Great advice and loan refinancing assistance
I have been a member of the Qantas Credit Union (now Qudos bank) since I joined Qantas in 1979 (now retired). All staff over that 40 year period have been professional and go out of there way to assist. My most recent interaction with lending specialist, Bobby Ready, was as professional and assistive as one could ask for
Professional and Very Helpful
I’ve been with Qudos for over 10 years and had my first interaction with the call centre. Sana was extremely patient and helpful as we worked through my new card activation. I appreciated her professional manner and knowledge. I tend to avoid call centre enquiries if I can but the Qudos call with Sana was a winner.
Professional and Polished!
Have been a very satisfied customer for over three decades. They are polished, professional with a highly personable touch, but all of this meaningless unless their product is competitive and represents value for money, which it certainly is!!
Today I needed money moved between my accounts at QUDOS.All it took was a brief explanation as to my predicament and it was achieved with a smile by Eric.Since the Qantas Credit Union became a Bank I have confidence in its progress.I wish to offer all its staff my respect.Keep safe everyone!
I have been with the bank for over 40 years and have ALWAYS found the staff to helpful and courteous. On 25th January 2021 our computer was compromised and both my wife's and my accounts had to be renumbered. Being of the older generation we experienced some difficulties'. We were very fortunate to speak to Bernard and he was a tremendous help and was very patient as he guided us both on line and got us up and running with our banking, We cannot thank him enough for his knowledge, patience and courtesy.
Questions & Answers
does qudos bank have a banking license
Qudos BankQudos Bank
Thanks for your question. Yes, Qudos Bank has an authorised deposit-taking institution (ADI) licence from APRA (https://www.apra.gov.au/register-of-authorised-deposit-taking-institutions). It also has an Australian Financial Services Licence and Australian Credit Licence (238 305). Do let me know if there’s anything further we can assist with.
Hi. I am Australian working overseas...am I eligible for a home loan? Thanks you.
Please reply to [email removed]
Qudos BankQudos Bank
Thanks for your question. I will forward your question on to our Lending Department and they can respond directly to you.
who is the loans manager for the Qudos Branch at Mascot Oriodan st mascot please.
Qudos BankQudos Bank
So sorry for the delayed reply - I had not seen the notification for your question. Do you still need to speak to a Manager? I can arrange a call back if you wish.
About Qudos Bank:
Qudos Bank is a 100% customer-owned or mutual bank, giving new meaning to the phrase ‘a penny saved is a penny earned.’ As a customer-owned financial institution, profits go back to members in the form of improved products and services - rather than simply profiting external shareholders.
The bank offers a variety of financial products, including savings accounts, home loans, credit cards, personal loans, wealth management services, insurance and international money services.
Points of praise for Qudos Bank:
Excellent customer service was praised by a landslide of reviewers, especially regarding service provided over the phone. Qudos was praised for responding to queries quickly and effectively, with several customer service representatives thanked by name.
Qudos has several longstanding customers, who've been with the bank 10 years, 20+ years and sometimes even 40 years. Collectively, they cited the outstanding customer services as one of the things about Qudos they liked best.
You can bet your bottom dollar that Qudos Bank is a good bank, since it’s the 2021 Award Winner for Best Bank. Top scores were awarded to Qudos for transparency regarding its business practices, and its outstanding customer service.
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