Qudos Bank
- qudosbank.com.au
- ✓ Verified company
1,134 reviews · Statistics
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Fantastic service - can highly recommend
OnlineLinda the legend we call her in our house, who managed to secure us pre-approval for a home loan in an incredibly tight timeframe before we were going to auction. We honestly didn't think it would happen, but she was awesome and managed to get it done. We felt really supported throughout the whole process and are so grateful for her help. We now have rate locked in for 3 months which we are really happy with, relieving a lot of stress and pressure in these current times. Thank you Linda B and the team at Qudos.
- Topic: Loan Application
Great service
OnlineHenry was a very pleasant and helpful customer service representative. From always keeping me updated when I was put on hold and being a very kind individual. I was very pleased with the communication from Qantas in this section.
Great Customer Service
Qudos BankHenri was very helpful in trying to resolve my cash transfer issue (5 stars)
Gave 4 stars due to the extensive hold time
- Topic: General Transactions
Excellent service and quick and answered my enquiries
OnlineLouise was very friendly and made the arrangments I requested .
- Topic: General Transactions
Solved a problem which did not know existed.
OnlineI bought a new phone and the phone store transferred all the apps and data, including the VIP Access app.
I attempted to make a payment, but the code was continually rejected. I suggested to some team members that it might have been the new phone; I was passed to two members, then connected with Aneta. She asked for the VIP Access Credential ID - the switch over had created a new VIP Access ID;
Very simply, Aneta had me register the new app, then attempt the payment, which went though promptly - her knowledge cut to the chase and resolved the issue.
Well done Aneta!
- Topic: General Transactions
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Garbage service - waited 40 mins for someone to answer my call!
OnlineThe service from this bank is pathetic. Don't waste your time.
- Topic: Business Banking and General Transactions
Hi there,
We’re sorry to learn of your experience in relation to the call centre wait times. We’re currently experiencing a higher volume of queries, which is a contributor to the extended wait times
... Read more. Our team are doing their best to triage queries to relevant business departments to reduce waiting time.
Wonderful, Proactive Customer Service
BranchesA big thank you to Angela@Niddrie branch for her expert, courteous and prompt handling of all things relating to facilitating my car loan experience. Was kept in the loop throughout the whole process and very quick in replying to any questions or concerns that I had. Also very nice to be able to pick up the phone knowing I could get in touch if required. Thank you to Qudos as well.
- Topic: Loan Application
Outstanding customer service George
BranchesGeorge was warm, friendly and efficient.
He was very helpful with my request and actually helped me with an additional change that HE noted would be helpful on my account.
Great communication and guidance. Exceptional customer service.
- Topic: General Transactions
Amazing service from George!
Qudos BankI called today with a couple of requests and George was fantastic. He assisted me with both of my transactions and actioned my requests.
I’ve been banking with Qudos for over 20 years and I’ve always had excellent customer service. It’s an excellent product thank you!
- Topic: General Transactions
Amazing experience
OnlineGreat phone manners and very helpful to get me log in as a new bank customer.
Highly recommended
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I am so glad I am banking with Qudos
BranchesThe consultant who answered my call, Rafsan was perfectly professional and lost helpful although by the time he answered my call was well after 5pm, and he must have had a long hard day helping people like me on phone, he did not show his fatigue at all, but was most friendly and listened to what I was saying very intently and patiently with a lot of care, which I appreciated very much, because I was quite at loss with the situation I thought I was in. The customer service he had extended to me was beyond my expectation and I am very very happ
... Read morey being with your bank for a long time, since when you were called “ Credit Union”, more than 30 years. I hope your good staff like Rafsan are treated with respect which they deserve by his clients and his company. Many many thanks for a good experience.- Topic: New Account
Wonderful customer service
Qudos BankAneta was professional, kind and patient, and handled my inquiry excellently.
- Topic: General Transactions
Internet Banking Team assistance
OnlineThank you so much George for attending to my call earlier today.
Very professional and exceptonal, and tried to assist me in the best possible way.
I have been banking with Qudos for over 30 years and I feel like part of a family and not just another customer whenever I needed assistance from Qudos.
Keep it up!
- Topic: General Transactions
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Louise is a Star
OnlineIt was areal pleasure to deal with Louise - she is a credit to Qudos Bank and I hope she is recognised for her excellent customer service
A friendly experience
OnlineBernard was amazing. As new members he was very patient and friendly with us. We managed to get more done than we expected. Thanks again.
A great Call centre experience
OnlineHad the need to make two calls to the Qudos Bank call centre and I was fortunate on both occasions to deal with Louise. I found Louise to be extremely friendly and helpful and in fact it was like talking to a friend, rather than a bank employee. Louise on both occasions resolved all issues in a timely, helpful and friendly manner. Thank you Louise
- Topic: General Transactions
Questions & Answers
how do i open a term deposit in your branch at mascot if i don't bank with you
Hi Bob. Thanks for your enquiry. You are welcome to come into the Mascot branch and one of our friendly staff will be able to assist with opening a Term Deposit for you. The branch's opening hours is 8:30am-5:30pm Mon-Fri.
Kind regards,
Jana
Where do I deposited an ANZ bank check in Brisbane south side.
HOW TO LOG-IN ?
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Details
About Qudos Bank:
Qudos Bank is a 100% customer-owned or mutual bank, giving new meaning to the phrase ‘a penny saved is a penny earned.’ As a customer-owned financial institution, profits go back to members in the form of improved products and services - rather than simply profiting external shareholders.
The bank offers a variety of financial products, including savings accounts, home loans, credit cards, personal loans, wealth management services, insurance and international money services.
Points of praise for Qudos Bank:
Excellent customer service was praised by a landslide of reviewers, especially regarding service provided over the phone. Qudos was praised for responding to queries quickly and effectively, with several customer service representatives thanked by name.
Qudos has several longstanding customers, who've been with the bank 10 years, 20+ years and sometimes even 40 years. Collectively, they cited the outstanding customer services as one of the things about Qudos they liked best.
Contact info for Qudos Bank
| Mon | 7:00 am - 7:00 pm |
|---|---|
| Tue | 7:00 am - 7:00 pm |
| Wed | 7:00 am - 7:00 pm |
| Thu | 7:00 am - 7:00 pm |
| Fri | 7:00 am - 7:00 pm |
| Sat | 9:00 am - 5:00 pm |
| Sun | Closed |
- ABN: 53087650557
Extra Information
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Hi there,
Wow, what an outstanding review! We're so happy to see Linda recognised for delivering fantastic service to our customers. We're so pleased we were able to take out some of the stress for you that comes with the home buying process!
Kind regards,
Olivia