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Qudos Bank

Qudos Bank

Branches, Online
2.1 from 51 reviews

See the Best Banks in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(14)
(0)
(0)
(2)
(35)
  • Topic
    • Loan Application (15)
    • New Account (7)
    • General Transactions (6)
    • Credit Card Application (3)
    • Business Banking (3)
    • ATM Experience (2)
  • Transparency
    4.1 (17)
  • Customer Service
    3.6 (21)

Cristina

CristinaSydney, NSW

Amazing service

published

Catherine in the mascot branch gives impecable customer service and it very professional, always passes on the correct information and guide the process in a very professional way. Prompt to assist with any questions or information needed.

Transparency
Customer Service
TopicLoan Application

Tony G

Tony GSydney, NSW

  • 3 reviews

Home Loan Service - Excellent !

published

Re - First Home Loan and assistance from Qudos.

I've been a member of Qudos for almost 20 yrs. Qudos was the first choice for seeking out a home loan (first for me) and the dealings with Qudos, specifically Bobby from Miranda/Mascot was first class.

Given my financial situation (savings / amount to be borrowed) I had a smooth, trouble free and swift dealings with Qudos. Bobby was a pleasure to deal with - and provided me with all the necessary information required in my first purchase, and helpful advice on how to arrange my Qudos accounts. Thanks for the hassle free application - as I have just moved into my new place this weekend.

Transparency
Customer Service
TopicLoan Application

Home Loan Service Excellent

published

I have just purchased my first investment property and Bobby at the Mascot office was my lender.
As a first timer I had plenty of questions all of which were answered by Bobby.
All parts of the process were thoroughly explained along the way.
All timelines were met and the entire process ran seamlessly including an early settlement.
Thank you

Transparency
Customer Service
TopicLoan Application
1 comment
Qudos Bank
Qudos BankQudos Bank
Vivian B.

Vivian B.Hunter Region, NSW

Amazing Service

published

The Lending Specialist made the process incredibly smooth. The initial Loan request was made over the holiday period and in an amazingly short period of time the Pre Approval was completed. As we had now found a new property, this quickly followed to a request for full loan approval. With her persistence Full Approval was given and we were able to Exchange before the other buyers. Would not have happened without her assistance. Thank you so much.

Transparency
Customer Service
TopicLoan Application
1 comment
Qudos Bank
Qudos BankQudos Bank

Kara

KaraSydney, NSW

Great loans assistance

published

Fantastic loan assistance through every step. Bobby was extremely helpful, answered my many questions during my house hunting and loan application, and here we are in our new home. Thank you Qudos

Transparency
Customer Service
TopicLoan Application
1 comment
Qudos Bank
Qudos BankQudos Bank

Hi Kara,
Thank you so much for your wonderful review. We are thrilled to hear our helpful team were able to assist you throughout your journey. Congratulations on your new home!
Regards,
Olivia


Ian Unger

Ian UngerSydney, NSW

The perfect bank to deal with for a housing loan

published
Transparency
Customer Service
TopicLoan Application
1 comment
Qudos Bank
Qudos BankQudos Bank

Exceptional customer service

published

Samantha made the whole refinancing a breeze, she was organised and fast to reply to questions we had. Would highly recommend Sam to anyone and we are appreciative of how easy she made the process thanks Sam

Transparency
Customer Service
TopicLoan Application
1 comment
Qudos Bank
Qudos BankQudos Bank

Perfect customer service

published

I have been with Qudos for roughly 15 years (initially Qantas Credit Union), and I have no complaints so far. Almost everyone I have dealt with has been top notch. I'm normally not one to leave a comment, but today I rang Qudos regarding car insurance and spoke to Rachelle - who was absolutely delightful.
She was very friendly, extremely helpful and she clearly delivered the information I was after. If I still didn't understand something, she took the time to explain, even more thoroughly. Again, this is not dissimilar to my previous interactions with Qudos staff - but Rachelle went above and beyond.

1 comment
Qudos Bank
Qudos BankQudos Bank
Tania Oliver

Tania OliverRichmond-Tweed, NSW

  • 2 reviews

Excellent Customer Service

published

I have been with Qudos Bank since 1995 previously named Qantas Credit Union. They have helped me to purchase a number of properties in this time I find there customer service to be exceptional and they are efficient, helpful and knowledgeable on property purchases and all other aspects of banking. They are wonderful I would not purchase a home with anyone else and [Name Removed] Lending Specialist was outstanding! I Thank Qudos Bank for their Exceptional Customer Service!

Transparency
Customer Service
TopicLoan Application and New Account
1 comment
Qudos Bank
Qudos BankQudos Bank
Jenny Pan

Jenny PanSydney, NSW

Excellent customer service

published

We have recently refinance our home loans from CBA to Qudos, rates are so much lower than the big banks. We went to see CBA and other banks and they said we couldn't afford it (trying to refinance the existing loans) but Qudos was able to help, it took us awhile but we eventually got there and we are very happy with their service, especially [Name Removed], he looked after us from day 1 and have always been there and provided his best service until the end, we will not hesitate to recommend Qudos to our families and friends.

Transparency
Customer Service
TopicLoan Application
1 comment
Qudos Bank
Qudos BankQudos Bank

Mignon W

Mignon WSydney, NSW

Mortgage Rates and Customer Service

published
Transparency
Customer Service
TopicLoan Application and New Account
1 comment
Qudos Bank
Qudos BankQudos Bank

Andrew, Marrickville

Andrew, MarrickvilleSydney

  • 7 reviews

Amazing Service from Efficient and Friendly Staff

published

Been with Qudos for 20+ years (FKA Qantas Credit Union). They have great rates, amazing service, low fees and are a breath of fresh air compared with the big banks.

Transparency
Customer Service
TopicATM Experience, Credit Card Application, General Transactions, Loan Application and New Account
2 comments
Qudos Bank
Qudos BankQudos Bank

No worries, I can't understand why anyone continues dealing with the big banks when Qudos is so excellent.


Gopika Anoop

Gopika AnoopSouth East Queensland, QLD

Excellent customer service and support

published

We thank all the members of Qudos Bank, Ascot for helping us with our first home loan.The entire process was quick, seamless and friendly.
Being new to the property market and trying to purchase our first home, we stumbled upon so many road blocks along the way. However Shristi Prasad ( Branch Manager) helped us take a realistic and achievable financial road to our first home. We thank Shristi for her incredible support right from the first meeting until final settlement.
The other team members at Ascot Branch - Zac, Naz and Daniel were also very friendly and gave us a hearty welcome during each of our visits at the Branch.
We strongly recommend banking with Qudos Bank especially for Home loans.

Transparency
Customer Service
TopicLoan Application
1 comment
Qudos Bank
Qudos BankQudos Bank

Carolyn B

Carolyn BGreater Melbourne (Inner), VIC

  • 3 reviews

$90 for statements. WOW

published

I closed my account years ago but needed to get access to bank statements from 2009-2011. I could not access them online because the account was closed so I contacted qudos bank and was told the cost would be $90!! Suncorp charged me $0 for the last five years of statements.

Transparency
Customer Service
TopicGeneral Transactions
1 comment
Qudos Bank
Qudos BankQudos Bank
Jck

JckSydney, NSW

Negative stars-atrocious, appalling. STAY AWAY Qudos Bank. Terrible service

published
Transparency
Customer Service
TopicATM Experience, Business Banking, Credit Card Application, General Transactions, Loan Application and New Account
2 comments
Qudos Bank
Qudos BankQudos Bank
Jck
Jck
Nick C Perth

Nick C PerthPerth, WA

Excellent service team

published

Good positive experience , the customer service was perfect & follow up was seamless.
They call back when they say they will.
Very good clear communication.
All inquires got sorted while i was on the phone, these staff surely cant be trained to be nice, they seem to just employ nice people.
Well done

Transparency
Customer Service
TopicBusiness Banking, General Transactions and New Account
1 comment
Qudos Bank
Qudos BankQudos Bank

jacky H.

jacky H.Sydney Surrounds, NSW

Hopeless staff and the worst bank. Don't do business with this bank.

published
Transparency
Customer Service
TopicBusiness Banking, Loan Application and New Account
1 comment
Qudos Bank
Qudos BankQudos Bank

Cazzam50

Cazzam50Sydney Surrounds, NSW

  • 6 reviews

Hope you have better luck than I've had!

published
Customer Service
TopicNew Account

Flick

FlickSouth East Queensland, QLD

  • 2 reviews

How to really upset a customer

published
Transparency
Customer Service
TopicGeneral Transactions

Julie

Julie

  • 4 reviews

Handled poorly

published

Lack of Customer Service after 25 years of being a member the emails and calls I've had to make to resolve an issue has been nothing short of unprofessional and time consuming

Customer Service
TopicLoan Application

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Questions & Answers

Sam

Samasked

How long will it take to reach my Bendigo account?

1 answer
Loren I
Loren I

Hi Sam, thanks for your question. If you’ve made a transfer from your Qudos Bank account to an external bank account it should appear on the next business day pending the receiving institutions processing times, however in some circumstances it can take up to 2-3 business days. If making a transfer on a weekend or public holiday please expect to allow additional processing time. Regards, Qudos Bank


Get an answer from our members and Qudos Bank representatives

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