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Linda the legend we call her in our house, who managed to secure us pre-approval for a home loan in an incredibly tight timeframe before we were going to auction. We honestly didn't think it would happen, but she was awesome and managed to get it done. We felt really supported throughout the whole process and are so grateful for her help. We now have rate locked in for 3 months which we are really happy with, relieving a lot of stress and pressure in these current times. Thank you Linda B and the team at Qudos.
Wonderful customer service from Wing. Guided me to options I had not thought of, offered me a call back at a suitable time to ID hubby, rang as promised, set everything up perfectly, what a great customer experience! Thoroughly recommend.
Been with Qudos for more than 2 and a half years now and the service has been ok. I started working with Kerry the last few weeks. What a pleasure to work with her. On the ball with all enquires and communication is wonderful. Thanks Kerry.
We've been with Qudos since it was Qantas Staff Credit Union 20+ years ago. We've continued to have brilliant assistance including our latest venture in securing acreage. Kerry guided us through everything we needed to do and remained calm and responsive to everything, including all our various questions
- 2 reviews
Have been with QUDOS and before that the credit union since 1965 never had a problem my husband passed 15 years ago I stayed I am still happy with your service.
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My wife and I joined Qudos Bank (as now is) some thirty five years or so ago, and have experienced this Bank's secure, comprehensive and reliable service with appreciation throughout. Due my Volvo Wagon reaching retirement at 24 years I sought Qudos advice as to best means for transferring funds for a new car purchase, expecting not to use Telegraphic Transfer due current concern with electronic home purchase transfers. Sylvia, upon receiving my call, spent some time in scrupulous ID/Security Screening questioning before proceeding to the matte...
Read morer at hand. Sylvia then provided very clear and precise guidance as to options; and reminding that Electronic Transfer was fully protected by Qudos if done In-House, with appropriate settings put in place by Qudos for the Destination Account/Amount/Date of needed Transfer; or still encrypted if I chose to self-transfer. Sylvia advised the wisdom of providing Transfer details clearly by secure mail; and to finalise my advice as to the transfer the day before funds were required; and this was done. However, come time to transfer, Security Settings in the system wouldn't allow for completion, notwithstanding my several attempts; and it was now late in the day. Sylvia had previously advised if any problems arose to immediately call; I did so and Sylvia contacted IT while I was on hold. This was done at speed and all systems adjusted. However at that point I realised the wisdom of accepting Sylvia's advice as to using Qudos Telegraphic Transfer, but was unsure of any part of the process. Sylvia advised she would personally oversee this, and whilst could not guarantee this would be immediately executed, given the late hour, she would do all possible to have the monies transferred as urgently as was possible. At 8.17 am the following morning I was in receipt of an email advice from Qudos FX Team Leader Phillip, who kindly advised of the completed transfer.; allowing my purchase to be safely completed. I thank Sylvia, Phillip and the Qudos Team for continuance of the real Spirit of Australia, and their clear personal commitment to Qudos and to their client's care.
- 3 reviews
I was very happy with the service I was given today and would thoroughly recommend Qudos to anyone who wants a bank that looks after its people and ensures their personal needs are met.
- 2 reviews
34 years! Always reliable and helpful. Efficient! Thanks for the great service Wing!
Wing was able to help me quickly and courteous at all times. Love her and wish all customer service was the same!
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Excellent assistance and advice made my decisions easy. Thank you. I would not bank anywhere else. I have been with QUDOS since 1979 when it was the Qantas Staff Credit Union. All my family are also members.
Kerry handheld us throughout this entire daunting process. Can at times be challenging though with Kerry's patience and persistence in stepping us through what exactly required and when made the simple. Kerry was clear, concise and timely in keeping us up to date with the progress and outcomes, less stress and more pleasant client experience overall. HIGHLY RECOMMEND KERRY PROFESSIONAL AND FRIENDLY SERVICE, QUDOS BANK 2 YR FIXED 2.89% RATE SECURED
Hi there,
We're so glad to hear Kerry was able to ensure your experience through the home loan journey was stress-free and seamless. Thank you so much for taking the time to share your feedback!
Kind regards,
Olivia
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The advice, service and (most importantly) support provided by QUDOS whilst looking for our first house was absolutely amazing.
Kerry made the whole loan application as streamlined as possible.
She always provided prompted replies to any questions and operated in a friendly manner with nothing but honesty and integrity throughout the application process.
Knowing we had a reliable team member looking after the home loan administration allowed us to focus on finding our home.
It was an absolute pleasure to deal with Kerry and QUDOS, we can not thank her enough.
Hi Gerard,
We're so pleased Kerry was able to provide you with the friendly, reliable and professional service throughout your home loan application and buying journey. Thank you so much for taking th...
I have had previous 'car loans', with an existing current Mortgage and NOW a new car loan with Qudo's, I cant be sure other banks are just as helpful because since becoming a member of Qudo's I immediately transferred all my banking details across 16 years ago. Every time I call, I'm greeted with a smiling voice, and one that steers me in the right direction to move forward.
Qudo's always ensure my best interest with heart, both financially with stability to ensure I can make the best informed decision to move forward.
Previously being locate...
Read mored in Sydney, The Hurstville Branch were just an incredible team, now relocating to QLD, my new Brisbane team were just equally and if not better than Sydney!! Shristi was just so inviting, calming and made me feel really positive about my decisions to progress. I hate talking Money... I hate making financial decisions.... and I was over pleased with the support the Ascot Branch supplied me with during my onsite consultation. Forever Grateful. xHi Kristi,
Wow what a wonderful review! Thank you so much for taking the time to share the lovely experience you've had banking with us over the last 16 years. We're so happy to hear you're enjoying g...
We had a very positive experience with our Qudos branch when we applied for a mortgage. Hanna and Tristi were with along the journey and assisted with our queries as they came up. We felt they were genuinely invested in ensuring all went smoothly for us.
Hi N. Lynch Chung,
We're thrilled to hear you felt supported by our friendly Branch team during your experiencing applying for a home loan. Thank you so much for taking the time to share your feedback.
Kind regards,
Olivia
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Linda, Kerry and their team were exceptional in helping us secure a mortgage in fairly difficult circumstances. They were extremely effective, patient and an absolute pleasure to work with. I can honestly say it was the best customer service experience I've had for as long as I can remember.
Hi Jordan,
Wow what a wonderful review, thank you so much for sharing your experience! We're thrilled to hear our team were able to help you through this journey in securing your loan! Congratulations!
Kind regards,
Olivia
- 2 reviews
- 3 likes
I live overseas and we have purchased a property using Qudos services. After all the approvals etc, we needed to get our online account up and running. Melanie assisted and went way over and beyond, everything completed and tested and up and running in 1 phone call. Thank you.
Hi Greg,
Wow, what a fantastic review! We're delighted Melanie was able to help you get your banking set up while overseas. We're so proud to hear of our people's commitment to being customer-first :-)
Kind regards,
Olivia
I have been with this bank now for approximately 35 years, and I have never been let down or experienced any disappointing responses, support or service related advice. The service was always customer focused, friendly and supportive
Hi Miguel,
Thank you so much for your lovely feedback, we're thrilled you've enjoyed our personal and professional service for 35 years! We appreciate your loyalty and your time in sharing your experience.
Kind regards,
Olivia
Questions & Answers
Please advise what is the interest for a 6 month Term Deposit for $250.000
Hi Rosanna,
Our Term Deposit rates are available on our website: https://www.qudosbank.com.au/products/savings-accounts/term-deposit/
We encourage you to send an enquiry directly to our team so they c...
what is phone number of qudos bank
Hi Marg,
You can call our local Contact Centre team on 1300 747 747 Mon to Fri 7am-7pm (AEST) and Sat 9am-5pm (AEST) or +61 2 9582 3200 if you’re overseas.
Kind regards,
Olivia
Hi, I live in the Southwest of Western Australia. Currently trying to choose a new bank preferably a consumer owned one. My question is, Given that you don't have any branches in WA how would one of your customers withdraw a large amount of money if they wanted to? I'm talking anything above what an atm allows, what if someone wants to put some of their money into a safe or they need to pay a large sum of money in cash?
Hi Mel,
Thanks for your message. It's great to hear you're considering making the switch to customer-owned banking! Customers can access Bank@Post services at participating Post Offices to withdraw up...
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Details
About Qudos Bank:
Qudos Bank is a 100% customer-owned or mutual bank, giving new meaning to the phrase ‘a penny saved is a penny earned.’ As a customer-owned financial institution, profits go back to members in the form of improved products and services - rather than simply profiting external shareholders.
The bank offers a variety of financial products, including savings accounts, home loans, credit cards, personal loans, wealth management services, insurance and international money services.
Points of praise for Qudos Bank:
Excellent customer service was praised by a landslide of reviewers, especially regarding service provided over the phone. Qudos was praised for responding to queries quickly and effectively, with several customer service representatives thanked by name.
Qudos has several longstanding customers, who've been with the bank 10 years, 20+ years and sometimes even 40 years. Collectively, they cited the outstanding customer services as one of the things about Qudos they liked best.
You can bet your bottom dollar that Qudos Bank is a good bank, since it’s the 2021 Award Winner for Best Bank. Top scores were awarded to Qudos for transparency regarding its business practices, and its outstanding customer service.
Extra Information
Qudos Bank is a ProductReview.com.au Awards Winner for 2021
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Hi there,
Read moreu that comes with the home buying process! Kind regards, OliviaWow, what an outstanding review! We're so happy to see Linda recognised for delivering fantastic service to our customers. We're so pleased we were able to take out some of the stress for yo...