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Bank Australia
4.2 from 634 reviews

Reviews

Review distribution

5 star
450
4 star
53
3 star
14
2 star
26
1 star
91

K.N

K.NGreater Melbourne (Outer), VIC

  • 3 reviews
  • Verified customer

Great customer service-courteous throughout

published

Have been with Bank Australia for a couple of years now and recently obtained a credit card with them, finally able to ditch the one I had with one of the"big 4". Glad to do all my banking with an ethical bank.

Transparency
Customer Service
TopicCredit Card Application
1 comment
Bank Australia
Bank A.Bank Australia

Hi K.N, great to hear! Thank you for the lovely review and for choosing to do all of your banking with us :) Thanks, Bank Australia team

Review collected in partnership with Bank Australia


Peter

PeterMetropolitan Adelaide, SA

  • 4 reviews

Poor customer service

published

I recently had to contact bank Australia about a direct debit I didn't authorize from my bank yht..ht.account. They had no interest in helping me.i wiil be closing my account and going to another bank.very poor customer service

Transparency
Customer Service
TopicGeneral Transactions
1 comment
Bank Australia
Bank A.Bank Australia

Hi Peter. Sorry to hear you had a frustrating experience. If you want to private message us your contact details, a senior member of our team can get in touch to help you out. Thanks, Bank Australia team

ChloeR

ChloeRSydney, NSW

  • 2 reviews

Difficult and slow

published

My partner and I were exploring using this bank and was going through the process of pre approval, this process took a long time and the person we dealt with was confusing and difficult to understand. When we finally had an offer and were ready to proceed despite us advising we had hecs they only just realised after we needed final approval, they then turned around and advised we would have to come up with 20k or they couldn't proceed. Luckily we had also engaged with another broker and successfully got a loan with another bank as if we had just used Bank Australia we would have been in a very stressful and difficult situation. I would not recommend.

Transparency
Customer Service
TopicLoan Application
1 comment
Bank Australia
Bank A.Bank Australia
  • Verified customer

Totally satisfied

published

I recently contacted the bank by phone with a query about my account. The rep. I spoke with was very helpful and introduced me to a new product with a better interest rate on my savings.

In general though, I have been with this bank for 40 years (started with SIROCREDIT) and have always been satisfied with the service.

I applaud the bank for its philosophy and action in support of community and ethical/sustainable investment. This is a key reason for my continued involvement with Bank Australia.

Transparency
Customer Service
TopicGeneral Transactions

Review collected in partnership with Bank Australia


Very happy I made the switch from Big 4

published

Just made the switch from Australia's biggest bank. The whole experience has been very easy and the staff at Bank Australia have been helpful and genuinely caring. I chose for their ethical credentials, but was also very happy to see their credit card is rated 5 stars by Canstar in 2019.

Transparency
Customer Service
TopicNew Account

Brie

BrieSouth East Queensland, QLD

Worst experience ever

published
Transparency
Customer Service
TopicLoan Application
2 comments
Bank Australia
Bank A.Bank Australia
Brie
Brie

Our kind of bank!

published

We are swapping from ANZ. We wanted a bank that respects ethical considerations in banking. The staff we dealt with (Indu and Manjit) were very helpful, pleasant and efficient. Above all both communicated well, answered all our questions clearly and cheerfully. It was a very welcoming start.

Transparency
Customer Service
TopicNew Account

The service was prompt, positive and very helpful

published

I suppose we have been with the predecessors of Bank Australia since my husband first joined the CSIRO in 1962. It has always been reliable, helpful and did not charge the earth to belong to. Customer service has always been very polite, prompt, pleasant and altogether a positive experience.

Transparency
Customer Service
TopicLoan Application

Review collected in partnership with Bank Australia

Ttmaree

TtmareeSydney Surrounds, NSW

Brilliant service

published

I left my other bank after seeing what Bank Australia stand for. The experience of setting up an account online is easy.
The information I received and follow up phone call was a pleasant surprise.
Highly recommended and a happy customer.

Transparency
Customer Service
TopicATM Experience, General Transactions and New Account
Marina D.

Marina D.South East Queensland, QLD

BRILLIANT ETHICAL BANK

published

LOVE THIS BANK. I switched to Bank Aus this year. The process was straightforward and quick. The staff in Brisbane at West End are really helpful and knowledgable. I think it is so important that our money is not backing up polluting industries...or tobacco and military equipment firms. You can leave a bit in your old account and have it open awhile just to catch any direct debits you may have missed...or paypal. The phone app is great...same with the Australian customer service on the phone.

Transparency
Customer Service

Margot Ryan

Margot RyanCentral Highlands and Goldfields, VIC

A pleasure to visit the bank in Castlemaine

published

I have been with Bank Australia for 5 years. I am not technically very able and have several times had embarrassing slip ups with my bank transactions etc however unfailingly the staff have been patient, pleasant and understanding. My recent dealings have been with Yvette and she has been outstanding in her professionalism and pleasantness.
I am so happy to be with Bank Australia.

Transparency
Customer Service
TopicGeneral Transactions

trev

trevGreater Melbourne (Inner), VIC

  • 4 reviews

The best bank in Australia!

published

I've been with bank australia for over 3 years now. they are fantastic!

by far the most ethical bank in australia, they truly care about where you money goes and what it supports via investments.

they have taken a great stand on environment issues, on women's equality issues, for those experiencing homelessness, and for trying to end the live export of farmed animals.

they have a great mobile app, I'm very happy with this bank and recommend them to everyone!

Transparency
Customer Service
TopicGeneral Transactions and New Account

Mrs B

Mrs BCentral Highlands and Goldfields, VIC

Super friendly and helpful!

published

I bank with the Bendigo branch of Bank Australia. I'm always greeted with with a smile when I walk in, no matter who I see. Rachael H and Jade M were super helpful when my Mum passed away and I needed help with her estate. The mortgage I have is so easy to manage that I'm taking out my next one with Bank Australia too! They all seem to love their work, and it shows. Its so much better than dealing with a big faceless bank. Keep up the great work Bendigo!! :-)

Transparency
Customer Service
TopicGeneral Transactions and Loan Application

Anna

AnnaVictoria

Excellent Customer Service

published

My experience with Bank Australia has always been positive and I do not regret for a moment, banking with them. Great communication, ease of use online and also love the ethical stance. Many thanks to those in particular at Melbourne Lending for making the stressful time of shifting house and loans so easy. When banking can be a pleasure...Thank you

Transparency
Customer Service
TopicLoan Application
Phreddd

PhredddThe Mallee, VIC

  • 2 reviews

Great personal service. A bank that really cares.

published

A large bank with personal service. Nothing was too much trouble. They were prepared to accommodate my strange requests and work with me to progress to some great products. I have now added four new services with them and looking at more. Thanks for being helpful.

Transparency
Customer Service
TopicCredit Card Application, Loan Application and New Account

Review collected in partnership with Bank Australia

John

JohnGreater Melbourne (Outer), VIC

Great service

published

Have been with Bank Australia for well over 10 years and always found them easy to deal with, reliable, friendly & helpful. This latest interaction was to help with my elderly mother's accounts using power of attorney - no trouble here, unlike another bank I'm also dealing with in the same capacity where I have to jump through so many hoops & red-tape it's ridiculous!

Transparency
Customer Service

Jessie

JessieGreater Melbourne (Metropolitan), VIC

Wonderful support through mortgage process

published

We have been with bank Australia for around 6 years now and love the real customer care you get when you visit a branch. We recently got a mortgage with bank Australia for an off the plan home, and we found the service to be exceptional. We also love knowing that the interest paid to the bank on our mortgage is going towards sustainable and ethical ventures. Thankyou!

Transparency
Customer Service
TopicLoan Application

Judd

JuddSydney, NSW

  • 2 reviews

Ethical approach to money + really helpful + great rates

published

We just joined Bank Australia for home loan, credit cards and insurance. Everyone has been really helpful, particularly Eddie Jara from lending who did a thorough and speedy job with our refinance. The whole experience of moving everything over has been smooth. We love Bank Australia's ethical approach to money and we got a great home loan rate as well.

Transparency
Customer Service
TopicCredit Card Application, Loan Application and New Account

DimitriA

DimitriADickson 2602, ACT

Finally, a bank with ethics

published

Easy to sign up with, been hassle-free so far, provided competitive rates, and I know they stand for ethics in Australia. Perfect bank. If you're thinking of moving from the big three banks like I was, stop putting it off and go with this bank. Highly recommended!

Transparency
Customer Service
TopicBusiness Banking, General Transactions and New Account

Review collected in partnership with Bank Australia


Liam Wood-Baker

Liam Wood-BakerHobart, TAS

Clean UI, nice design, can't ask for more

published

Just joined BA, customer has been excellent. The bank noticed a foreign IP address accessing my account and dealt with that and with me very promptly and helpfully. All good

Transparency
Customer Service
TopicNew Account

Review collected in partnership with Bank Australia


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Questions & Answers

Vera

Veraasked

Are you in Western Australia?
Do you have services for Pensioners?
What are you fixed deposit rates & terms?

3 answers
ian7739
ian7739

We are all of the above and our experience with Bank Australia was woeful.

Vera
Vera

can you give more info please Ian

fred f
fred f

Answers and contact info are in their website


Jlme

Jlmeasked

Does BA do family trust account ? Online banking for such account ?

2 answers
Jcmc8
Jcmc8

Hi Jlme, I can't answer that, as I haven't needed to open one, but as they do business accounts, I would guess that they do.

Jlme
Jlme

Thx


Leal

Lealasked

Just wondering if there are any plans for a branch in the Newcastle region?

No answers

Get an answer from our members and Bank Australia representatives

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