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As of the 17th of August 2015, Mecu rebranded to Bank Australia.
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I have been with Bank Australia for many years. The customer service on my two recent visits to the Melbourne CBD branch where I was served by Lava was excellent. He was very friendly and helpful and made me aware of the recently introduced savings interest rates.
Was introduced to this bank in 2016 for a home loan via our mortgage broker. Absolute mess this bank and the mortgage broker done.
1. Land loan went through and charged LMI.
2. 1 month latter build loan was done which was a seperate loan due to bank policy! First mortgage paid out second one set up with LMI double paid and first one not refunded!
3. Loan amount short of total could contract, mortgage broker and bank didn’t pick it up I did at the time of paying first instalment to builder!
4. Was made to take out personal loan for $25k with...
My experience at Bank Australia today was fantastic. I opened a new account and found the whole process amazing thanks to Adhieu Majoog. She was efficient, informative and a pleasure to interact with.
- 6 reviews
- 3 likes
Bank Australia has forgotten its roots, it Started as the SEC Credit union but now vilifies those same power companies, it has no trouble taking dirty power money though, hypocritical..
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- 3 reviews
If you care about the climate, if you don't want your money supporting fossil fuels, if you don't want your bank supporting unethical activities, this is the bank for you.
Cecelia helped me with home loan since January 2022. She is a patiently, inspired, friendly, professional banker. Her service is excellent and I am having a great experience. Great thanks to Cecelia.
- 2 reviews
- 1 like
Jade Moore and the lending team have provided hands down the best customer service I have ever received.
From start to finish Jade encouraged us to ask as many questions as we liked and talked us through every step. We were always kept in the loop and even though I was emailing a million times a week the responses were always within a day and usually a follow up phone call was also provided to explain.
Buying a home can be so stressful but Bank Australia made it so much easier with their support through every step of the way. Through the hi...
Read moreghs and lows of buying a home I always felt supported. This was a 6 month process for us and to have such a continuous positive experience throughout the entire thing indicates just how consistently good Jade and the lending team are to work with. It wasn’t just Jade though, when we called after hours with an urgent question before going to auction the next day one of the team leaders Emily went above and beyond to get us the answers we needed in time. I’ve banked with Bank Australia for my house deposit account prior to this as well and have found I’ve never waited on hold long and always had all my questions answered has been great.Related Articles
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- 2 reviews
- 1 like
I have been with Bank Australia for 10 days, changed from another bank. I see there are a lot of good reviews, can you get paid for giving reviews here? Someone said "Their online system are intuitive and work flawlessly and painlessly" what a lot of nonsense. I don't believe bank Australia should have more than 3 stars.. So I am gonna make one honest review based on my experience.
My review is first about their internet bank account system. I have home loan account with them and have a redraw facility, when I tried to send money to my other ...
Read morebank account from bank Australia. They have sent me email confirmation that it was successful. However, in the website, they are saying the transaction failed. I tried few other times even with PayID, I got the the same result, all transactions failed. OK That's fine, we get it sometime error like this can happen. Tried to call the number provided 132888. Waited for 20 mins, the call suddenly got disconnected. Tried again for another 20mins, someone picked up the call (YEAY!), the guy said yep this is not their department, I need to speak to fraud department. So I got transferred and waited another 20mins before the line got disconnected again. And then I tried to call the number again on 132888 but here is the funny thing.. no option to call the fraud department. So we have to wait again.. I dont know for how long.. but hopefully I can get this fix soon and can get access to my money. I need to pay for other mortgages. For this, I give them 1 start review. Secondly, I used Lendi to change my mortgage, took Bank Australia 4 months from start to end. I see they have increased my interest twice now, once just before I joined and another one just recently. The redraw facility is not quiet there yet, you have to have a balance for each account to be able to redraw. Previously I had 6 split accounts but I can access my money from 6 different accounts with no problem. Here in Bank Australia, they are separated. So I need to have available balance in each account and I am not able to increase the limit for each account. For this reasons, I give them 2 star reviews. There is no option for 1.5 start so I give them overall 2 star.. Thanks for reading my review.. :) Hopefully if you are thinking to switch to Bank Australia, you will have this expectation.
UPDATE on the website for Bank Aust. So I tried to schedule a future bank transfer, the bank did not allow me to do this. I messaged Bank Australia On the 22/06/2022. They replied by saying they had e...
Read morexperienced some issues. Now 3rd of July 2022, I was hoping they have solved the website issues, when I try to do another future transfer and/or recurring transfer from the website, I still have the same problem. See below their reply (copy pasted). I dont usually have bad experience with things, always am so lucky cause I am always grateful for the things that I have, minor hiccups I do experience. Bank Australia for some reason has given me some really bad experience, I am not able to call anyone now as they only available monday to friday at some given times and saturday morning. So will probably have to do manual transfer for now and if I have time I will try to spend 1 - 2 hours to fix this problem on Monday.. bankaust mail <mail@bankaust.com.au>
- 2 reviews
I recently joined Australia Bank and needed to set up a business account, which the good people at the Fitzroy Branch helped to achieve very smoothly, together with setting up a joint account and showing us how to access it via the web app. I chose Bank Australia because I wish to support a non-shareholder owned bank practising responsible banking and if this is backed up by great service like this on the odd occasion I need to go into a branch then I am a really happy camper!
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Been with bank for a few years & always top service - professional, charming and attentive to needs of community. Also don’t invest In nuclear fuel cycle- so helping to save our planet.
- 6 reviews
- 5 likes
Transferring our business to Bank Australia has been a great decision. Their online systems are intuitive and work flawlessly and painlessly. Their mobile app is simply brilliant. When you speak with them in person, it’s friendly, local and consistent. These guys really make you feel like a valued customer. You don’t get different people each time in a call centre somewhere. Claudine in particular has been excellent in helping establish personal banking products. We moved to Bank Australia predominantly for their ethical banking position, but we’ve been immensely impressed by the service and their systems. Thanks.
I switched to Bank Australia for ethical reasons, and have been rewarded by excellent customer service every time I have contacted them. I just was helped through a loan application by Claudine White and she made it all easy.
Have already recommended to friends and will continue to do so.
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Me and my siblings went into the Kew Branch and were met with the expertise and experience of Veena. We were previously told at the Fitzroy Branch that we could open an account online - but upon visiting the Kew Branch, Veena said we would actually have to set up a company account in person.
We initially visited the Kew Branch to get an Identity verified - but Veena ended up helping us with everything, from verifying my sisters ID, to checking our details through ASIC, setting up an account for my sister, to setting up the company account and making sure everything was sorted for us!
We all really appreciated Veena’s expertise and service!! We were pretty stressed out about the whole process but Veena made it so easy! Thanks Veena!
Nadiah Haque and Mohan Dhillon help us to set up and done for the document that not take to long, they are really helpful and the manager is help too.
thank you
The reviewer stated that an incentive was offered for this review
I have visit to do the verification at Kew Branch. i have met Mohan Dhillon and Nadiah Hague in Kew branch is very helpful staff. Thank you very much for that.
Questions & Answers
Where are branches in Tasmania?
I’m not here to help Bank Australia. I’m sure you could easily get that info from the internet
Does Bank Australia have any branches in Tasmania?
Hello
I would like to you how much you charge for receiving wire transfers from the US in US dollars, and also which conversion rate you apply to exchange US dollars to AU dollars in this type of transaction. Thanks
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Details
Services provided
For individual banking this includes: transaction accounts, savings accounts, credit cards, foreign exchange, and providing access to Apple and Android Pay and other digital wallets.
Bank Australia also offers home loans, personal loans and car loans, home insurance, travel insurance, and motor and pleasure craft insurance.
For businesses Bank Australia provides: transaction accounts, credit cards, savings accounts, term deposits, business loans, business overdrafts, car loans, and bank guarantees.
Online banking is available for both individuals and businesses.
Community initiatives
Bank Australia runs a number of ethical initiatives, and is a certified B Corp. For a bank, its commitment to being instigator of positive change is admirable.
Along with allocating 4% of after-tax profits to Impact Fund, which supports charitable causes nominated by members, Bank Australia also partakes in the following measures to help the planet and those living in it:
- ‘Divestment’ - refusing to invest in the fossil fuel industry
- Choosing not to lend to live animal exporters or intensive farming industries in support of animal welfare.
It also partakes in active measures for social and environmental change, including:
- All branches and offices running on 100% renewable energy and being certified carbon neutral
- Running a Conservation Reserve for land and wildlife conservation
- Lending $120 million to the affordable housing sector.
Extra Information
Bank Australia is a ProductReview.com.au Awards Winner for 2022 and 2021
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Hi Berlun, thanks for taking the time to provide this feedback. I'm so sorry you've had such a difficult experience with Bank Australia so far. I understand how frustrating this must be. I'd like to g...
Read moreet this resolved for you as soon as possible. If you can message us with your name and contact details we can have these forwarded on to have someone get in touch to help you with accessing your account. In relation to our internet banking service, I'll be sure to pass this on to the appropriate team for consideration, this feedback is so valuable so thank you again for taking the time to send this through. Thanks - Mitch.