Bank Australia
- bankaust.com.au
- ✓ Verified company
2,228 reviews · Statistics
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As of the 17th of August 2015, Mecu rebranded to Bank Australia.
Reviews
Very efficient and friendly staff
BranchesCallum was very efficient and friendly. It only took 45 mins to change business signatories, set up two peraon authentication, and set up a term deposit.
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Prompt, friendly and efficient service
BranchesI went to the branch to finalise a new account, my first with Bank Australia. While I had not gone about things in the usual way (not opening a transaction account first, and obtaining a bank cheque from another bank- how 20th century!), the staff member was very helpful and made me feel welcome, which contrasts with service received recently at one of the big four banks (with whom I am still banking). He also explained how I could have avoided the hassle of getting a bank cheque. (Oh well.) It was great not having to wait long to be attended to. I look forward to transferring the rest of my banking over to Bank Australia.
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Angelo at Canberra branch
BranchesI always find the staff at the Canberra branch of Bank Australia extremely friendly and helpful. I recently was helped by Angelo and just felt like leaving a positive review for him for the wonderful service.
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Glad I made the switch.
OnlineI switched to bank australia about 12 months ago, and I've been amazed every time, how good their customer service has been.
I recently took out a loan for a new car, and my lending rep Loyd Lapinig has been amazing at every step of the process.
I really appreciated being able to call a direct line at each stage of the process and have a person patient and knowledgeable to help me through it.
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Bank Australia
BranchesTully Goulding - Lending was very helpful and informative with assisting me with my car loan.
Could not be happier with the service that I received.
Highly recommend Bank Australia
Carina Evan’s - lender
Bank AustraliaCarina was absolutely amazing !!! Made our experience so smooth and easy ! Cannot recommend carina enough , the whole process was quick and easy
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Excellent service.
BranchesMin was so helpful I would give her 10/10. She taught me things I didn’t know.
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Many hurdles and poor customer service
OnlineWith the ordeal I went through to get an account, you think we are living in the 1980s.
Couldn't get verified on the online application even with a driver's license, medicare card, and electoral enrollment. Had to print out (who has a printer) forms, fill them out and then get my IDs verified by a Justice of the Peace. Then post them. Yes, post them - in 2023. Go Australia.
The nearest branch to the Gold Coast is Brisbane, just incredible by the way, so posting the documents is the only convenient way. Just an absolute pathetically old way o
... Read moref doing things. But wait, it gets better. It's the only branch IN QUEENSLAND. Bravo. The JP filled out something wrong. Get a call saying can't process. Just amazing. They call the JP to see if they can verify if I saw him. So one year in, I got the account. Now the next step. Then I call up to finally get a joint account with my partner which is why I have to do this because she signed up before me. Apparently, I had a phone password that I can't remember. Can I log in to the banking app and verify like netcode? No. They ask for my driver's license number. Can't get verified. Have to change my password and wait 24 hours. Apparently, the Bank Australia system can never verify me no matter how many details I give them. I'm waiting for the email tomorrow where it states that I need to send a telegram via horse to actually change my password.
Excellent service
BranchesMy friend and I came in unprepared with only half the documentation we needed, and Aileen was extremely patient and helpful.
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Aileen was so helpful! Thank you
BranchesThank you! I just had such a nice experience opening a term deposit at the Collins St branch and Aileen was super helpful and kind. I’d happily come back in.
Thank you for welcoming me and being so friendly!
I am beyond impressed with the seamless experience I had while applying for a personal loan
OnlineI am beyond impressed with the seamless experience I had while applying for a personal loan. Alana Bremner made the entire process remarkably easy, and I couldn't be more pleased with the efficiency of the customer service provided. From start to finish, I was assisted promptly, and every query was addressed with utmost care. I highly commend the team for their swift and efficient service in facilitating my loan. Thank you for making this process hassle-free and delivering outstanding customer support!
Perfect service
BranchesLeila was perfect ! Thanks again for her help and her time
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Account review
BranchesExcellent service.team member Georgia and Nadiah very knowledgeable and helpful.
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Opened my kids first bank account. It was a dream!
BranchesHarish is wonderful at Fitzroy. Fantastic experience for my daughter
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Excellent Service, Quality and Standards
BranchesI have banked with this bank for a years and have been continuously impressed with each interaction I have had. I was grateful to be able to visit the York St, Sydney Branch recently and be provided with assistance from Leila. Leila was incredibly friendly, and not only able to manage my queries but gave me some advice on how I may be able to navigate and manage with my online account too, in future which is a big help.
Thank you
Questions & Answers
Can anyone recommend an Australian bank that is Australian owned and not 'woke'? With a good rating on productreview, hopefully?
can I open a current account from the UK?
Hi Dan, To open a Bank Australia account, you will need 2 forms of ID – choose from your Australian driver’s licence, Australian passport or Medicare card.
You will also need to be 18 years or older, an Australian resident and not a foreign tax resident. Learn more here: https://www.bankaust.com.au/join - Jade
What did you get an award for in 2023
and any other awards?
Hi L.Ray, we were recently awarded Mozo.com.au 2023 People's Choice Award winners for Highly Trusted Bank and Most Recommended Bank and Finder Green Bank of the Year! :) - Jade
Get an answer from our members and Bank Australia representatives
Details
Services provided
For individual banking this includes: transaction accounts, savings accounts, credit cards, foreign exchange, and providing access to Apple and Android Pay and other digital wallets.
Bank Australia also offers home loans, personal loans and car loans, home insurance, travel insurance, and motor and pleasure craft insurance.
For businesses Bank Australia provides: transaction accounts, credit cards, savings accounts, term deposits, business loans, business overdrafts, car loans, and bank guarantees.
Online banking is available for both individuals and businesses.
Community initiatives
Bank Australia runs a number of ethical initiatives, and is a certified B Corp. For a bank, its commitment to being instigator of positive change is admirable.
Along with allocating 4% of after-tax profits to Impact Fund, which supports charitable causes nominated by members, Bank Australia also partakes in the following measures to help the planet and those living in it:
- ‘Divestment’ - refusing to invest in the fossil fuel industry
- Choosing not to lend to live animal exporters or intensive farming industries in support of animal welfare.
It also partakes in active measures for social and environmental change, including:
- All branches and offices running on 100% renewable energy and being certified carbon neutral
- Running a Conservation Reserve for land and wildlife conservation
- Lending $120 million to the affordable housing sector.
Contact info for Bank Australia
| Mon | 8:00 am - 8:00 pm |
|---|---|
| Tue | 8:00 am - 8:00 pm |
| Wed | 8:00 am - 8:00 pm |
| Thu | 8:00 am - 8:00 pm |
| Fri | 8:00 am - 8:00 pm |
| Sat | 9:00 am - 2:00 pm |
| Sun | Closed |
- ABN: 21087651607
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