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Bank Australia
4.5 from 1,495 reviews · View Statistics
See the Best Banks in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Transparency
    4.7 (918)
  • Customer Service
    4.7 (1,016)
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Friendly customer service

published

I have been with Bank Australia for many years. The customer service on my two recent visits to the Melbourne CBD branch where I was served by Lava was excellent. He was very friendly and helpful and made me aware of the recently introduced savings interest rates.

Customer Service
5/5
Incentivised Review No
TopicGeneral Transactions
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Chris
ChrisSydney, NSW

Do not bank with this company

published
Transparency
1/5
Customer Service
1/5
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Excellent service.

published

My experience at Bank Australia today was fantastic. I opened a new account and found the whole process amazing thanks to Adhieu Majoog. She was efficient, informative and a pleasure to interact with.

Transparency
5/5
Customer Service
5/5
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Gary JESSUP
Gary JESSUPGippsland, VIC
  • 6 reviews
  • 3 likes

Just like every other bank

published

Bank Australia has forgotten its roots, it Started as the SEC Credit union but now vilifies those same power companies, it has no trouble taking dirty power money though, hypocritical..

Transparency
3/5
Customer Service
4/5
Incentivised Review No
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Bob B
Bob BGreater Melbourne (Metropolitan), VIC
  • 3 reviews

At last - an ethical bank.

published

If you care about the climate, if you don't want your money supporting fossil fuels, if you don't want your bank supporting unethical activities, this is the bank for you.

Transparency
5/5
Customer Service
4/5
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Excellent service

published

Cecelia helped me with home loan since January 2022. She is a patiently, inspired, friendly, professional banker. Her service is excellent and I am having a great experience. Great thanks to Cecelia.

Transparency
5/5
Customer Service
5/5
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Stephanie P.
Stephanie P.
  • 2 reviews
  • 1 like

The best customer service I have ever received

published
Transparency
5/5
Customer Service
5/5
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Berlun
BerlunPerth, WA
  • 2 reviews
  • 1 like

Bad experience

published
Transparency
2/5
Customer Service
1/5
Bank Australia
Bank A.Bank AustraliaSend a private message
Berlun
Berlun
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PeterE
PeterEGreater Melbourne (Outer), VIC
  • 2 reviews

Efficient and friendly customer service at Fitzroy Branch

published

I recently joined Australia Bank and needed to set up a business account, which the good people at the Fitzroy Branch helped to achieve very smoothly, together with setting up a joint account and showing us how to access it via the web app. I chose Bank Australia because I wish to support a non-shareholder owned bank practising responsible banking and if this is backed up by great service like this on the odd occasion I need to go into a branch then I am a really happy camper!

Transparency
5/5
Customer Service
5/5
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Grant DONOHUE
Grant DONOHUESydney, NSW

Top service At York St SYD 2000.

published

Been with bank for a few years & always top service - professional, charming and attentive to needs of community. Also don’t invest In nuclear fuel cycle- so helping to save our planet.

Transparency
5/5
Customer Service
5/5
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dave0706
dave0706Perth, WA
  • 6 reviews
  • 5 likes

Excellent banking experience with Bank Australia

published

Transferring our business to Bank Australia has been a great decision. Their online systems are intuitive and work flawlessly and painlessly. Their mobile app is simply brilliant. When you speak with them in person, it’s friendly, local and consistent. These guys really make you feel like a valued customer. You don’t get different people each time in a call centre somewhere. Claudine in particular has been excellent in helping establish personal banking products. We moved to Bank Australia predominantly for their ethical banking position, but we’ve been immensely impressed by the service and their systems. Thanks.

Transparency
5/5
Customer Service
5/5
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Jordan
JordanSydney, NSW

Fantastic service

published

I switched to Bank Australia for ethical reasons, and have been rewarded by excellent customer service every time I have contacted them. I just was helped through a loan application by Claudine White and she made it all easy.

Have already recommended to friends and will continue to do so.

Transparency
5/5
Customer Service
5/5
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Pey C.
Pey C.Victoria

Blessed by an expert

published

Me and my siblings went into the Kew Branch and were met with the expertise and experience of Veena. We were previously told at the Fitzroy Branch that we could open an account online - but upon visiting the Kew Branch, Veena said we would actually have to set up a company account in person.

We initially visited the Kew Branch to get an Identity verified - but Veena ended up helping us with everything, from verifying my sisters ID, to checking our details through ASIC, setting up an account for my sister, to setting up the company account and making sure everything was sorted for us!

We all really appreciated Veena’s expertise and service!! We were pretty stressed out about the whole process but Veena made it so easy! Thanks Veena!

Customer Service
5/5
Incentivised Review No
TopicBusiness Banking and New Account
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Visit bank branches Kew

published

Nadiah Haque and Mohan Dhillon help us to set up and done for the document that not take to long, they are really helpful and the manager is help too.
thank you

Customer Service
5/5
TopicLoan Application and New Account
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The reviewer stated that an incentive was offered for this review

Visit Bank branch Kew

published

I have visit to do the verification at Kew Branch. i have met Mohan Dhillon and Nadiah Hague in Kew branch is very helpful staff. Thank you very much for that.

Incentivised Review No
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Questions & Answers

Tim D.
Tim D.asked
Bank Australia

Where are branches in Tasmania?

1 answer
Ste
Ste

I’m not here to help Bank Australia. I’m sure you could easily get that info from the internet

Julie
Julieasked
Bank Australia

Does Bank Australia have any branches in Tasmania?

1 answer
PMar
PMar

At this stage, no. However, online access is available.

Almudena
Almudenaasked
Bank Australia

Hello
I would like to you how much you charge for receiving wire transfers from the US in US dollars, and also which conversion rate you apply to exchange US dollars to AU dollars in this type of transaction. Thanks

No answers
See all Bank Australia questions

Get an answer from our members and Bank Australia representatives

Bank Australia

Details

Services provided

For individual banking this includes: transaction accounts, savings accounts, credit cards, foreign exchange, and providing access to Apple and Android Pay and other digital wallets.

Bank Australia also offers home loans, personal loans and car loans, home insurance, travel insurance, and motor and pleasure craft insurance.

For businesses Bank Australia provides: transaction accounts, credit cards, savings accounts, term deposits, business loans, business overdrafts, car loans, and bank guarantees.

Online banking is available for both individuals and businesses.

Community initiatives

Bank Australia runs a number of ethical initiatives, and is a certified B Corp. For a bank, its commitment to being instigator of positive change is admirable.

Along with allocating 4% of after-tax profits to Impact Fund, which supports charitable causes nominated by members, Bank Australia also partakes in the following measures to help the planet and those living in it:

  • ‘Divestment’ - refusing to invest in the fossil fuel industry
  • Choosing not to lend to live animal exporters or intensive farming industries in support of animal welfare.

It also partakes in active measures for social and environmental change, including:

  • All branches and offices running on 100% renewable energy and being certified carbon neutral
  • Running a Conservation Reserve for land and wildlife conservation
  • Lending $120 million to the affordable housing sector.
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