Bank Australia

We've recently switched to Bank Australia from one of the 'big four' banks, as part of the protest against investment in fossil fuels, since we were needing a new loan anyway. Bank Australia's customer service has been unbelievably good. I'd forgotten what it feels like to deal with "real people", you know? What could have been really complicated, especially given the disruptive year, they have made simple and easy and even enjoyable. I would have recommended them anyway as a model of bank I approve of: customer-owned, responsible investment. If every bank were like this there would be no financial crisis and no climate crisis! And then on top of that to be so good at their job, it's a dream come true.

It’s been great switching over to Bank Australia for my home loan and other accounts. Kiera in the Canberra branch was extremely helpful and responsive to all my emailed questions!

I have just started my own business and needed a bank account opened up ASAP! Manjeet was incredibly organised and had this done within an hour!! Within 5 minutes of opening my account I was also able to login to the Bank Australia app too. Very satisfied

Danielle in the Canberra branch has been amazing in supporting us to make the switch to Bank Australia. She was prompt, efficient and responsive in answering all of our many questions, whether in person, over email or on the phone.

We are proud to be with a Bank that is committed to saving the planet and ensuring that our money is invested towards a positive future for generations to come.
hanks,

Anthony

I became a customer of Bank Australia 2 years ago and it has been a long process especially because in Perth there was no branch, so I had to print out a lot of forms, fill them out and send them to the bank via snail mail. I thought it was crazy in the era of technology to use so much paper. Also I had to photocopy IDs and get them certify.
The interest rates used to be good but they are dropping year after year.

The Bank Australia lending team were responsive and responsible, making sure that my home loan was affordable and approved in a timely manner. And their rates and changes are low.

The Canberra branch of bank Australia ensured our refinance was easy, they were timely, thorough and stepped us through the process. It was easy to switch and join an ethical bank!

Brilliant ethical bank. Been with them since Bank MECU days and now have a mortgage with them. We got a discount because we bought an 8 star energy efficient house.

My family has had a few deposits with this bank but they have a staggeringly impractical low daily withdrawal limit to external accounts of $2,000 per day. Our term deposits of $20,000 took 10 working days to withdraw at $2,000 per day. This limit is unrealistic & a sign of a so called "Bank" that is more aligned to a very very small credit union with a lack of liquidity. The last deposit is being SLOWLY withdrawn now & there will be no more. Also, the staff have great inability to respond to things as simple as an address update or to get back to you when promised. Very very poor.

Once again Bank Australia and their staff have provided a high level of customer service. Mariah from lending was fantastic and provided exceptional level of customer service throughout the loan application process.

We have recently taken out a mortgage with Bank Australia and re-financed an existing home loan from another bank due to their non-existent stance on money laundering. We chose Bank Australia on the grounds of both alignment with our values, on customer service and their highly competitive interest rates. The customer service has been first class from initially Brad, then Danielle. Danielle has been our tenacious advocate with the other bank to discharge the existing mortgage. The difference in service is so clear that we have transferred all our banking from the other bank to BA.

I'm a new member of Bank Australia and staff have been very helpful in setting up my new account. Any questions have been answered over the phone or through the handy app.

I'm an American with family in Australia. I wanted a bank to be able to easily transfer money here in AU. This is the only community owned bank in Austrailia, which means that they really care about the people. Yes, it's that good! The staff are super friendly and they don't make you feel like you're not important (unlike most other banks). Let's make this the #1 bank in Australia!

The staff at the Canberra branch have made our transition to Bank Australia very easy. We have moved our mortgage and everyday accounts and have appreciated the flexible and helpful service.

Been with the bank for 5 years
Very reliable
Very very good, it was the most stress free thing i have ever done, super easy and great customer service was given to me

I have had home loans with Bank Australia for the last ten years and they are amazing. You speak to a single customer representative who remembers you and your case, and they do everything they can to help. The ethical stuff is the main reason I chose Bank Australia, but the great interest rates and service really help too. Fantastic bank.

I've always been quite impressed with the Consideration & Understanding of the Staff , Even when I've done something in the wrong way (ie): When I forget to place enough Money into a particular Account to cover a particular payment etc. , No Harsh Phone Calls , Merely Reminders...!

The most stress free loan experience ever, the bank was always there to help no questions went unanswered.
Great banking experience- other banks should take some advice from this bank!!