As of the 17th of August 2015, Mecu rebranded to Bank Australia.
Reviewer Photos & Videos
- Verified customer
Switched over mortgage - glad we did
We switched mortgage from another bank we felt let down by. Our Bank Australia Lending Consultant made everything easy, hassle free and provided excellent customer service we were looking for.
Outstanding Bank Outstanding Team
I have been absolutely blown away by Bank Australia. Amazing bank, even amazing team members. A very special appreciation goes to Conan simply outstanding in responsiveness, proactiveness and customer orientation.
So happy to have made the change!
Really happy, and impressed, with our service so far from Bank Australia, our lending agent Rachael went above and beyond to assist. So glad we have moved to an ethical bank and highly recommend Bank Australia to everyone.
- Verified customer
It's all about the staff
I had a complicated situation, financing the purchasing of a car park. I tried several different brokers and banks and was told a range of mostly inaccurate or unhelpful things everything from "it will need to be a personal loan." With a huge interest rate, "to it will need to be a commercial loan with a 50% deposit." Bank Australia had some attractive interest rates, so I gave them a go even though it was all online. The application process was smooth, but then I started to run into the same confusion I'd experienced with other inquiries. That...was until Rachael Haley from Lending got involved. She not only sorted everything out, I am also happy with the interest rate, and her customer service was impeccable. After literally months of dead ends, dramas with conveyancers, Rachael literally saved the day. I can't thank her enough, and I am sure to consider moving more of my business to Bank Australia.
Great customer experience
Bank Australia in west end, Brisbane surprised me at how accomodating and customer focused the team was. I was so impressed not only with the customer service but the branch itself was amazing! Thankyou
Easy and smooth refinancing process
I recently refinanced two mortgages to Bank Australia and my only regret is I didn't tdo it earlier. Holly was fantastic, with prompt replies and great communication. The great interest rates and ethical business approach were the icing on the cake. I'd definately recommend them in a heartbeat to anyone looking to refinance, or just for daily banking. Their online banking is great, on par with CommBank.
New Account Without Tears
I anticipated delays, inconvenience and interminable please hold the line messages when I moved to Bank Australia. Instead, everything went smoothly, friendly and efficient people assisted me throughout and I’m now glad to be banking more responsibly. I came to Bank Australia for the ethical approach but I’ll stay because here I’m treated as a person not just an account number. Thanks so much!
A very simple and stress free experience
We recently refinanced with Bank Australia. I can't thank them enough for making the process simple and completely stress free. An enormous thank you to Brad who walked this journey with us. His communication was always polite and very clear so we understood what was required from us.
Technology+caring attitude_fabulous customer service = Bank Australia!
I am so grateful Rosalie at the Moe Branch was able to assist me with opening a bank account at this branch because I'd brought my Passport, Medicare card, Drivers Licence and Pensioner cards with me. Effortlessly she told me all the different types of bank accounts, credit and debit cards were available to me. I noticed a lot of different age groups of their customers too which is encouraging for our environment. Customer service was excellent as she was able to answer all my questions and advise on details I didn't know about with Bank Austra...lia. I particularly liked the idea the Visa card isn't horizontal like other banks and credit cards - technology is so up to date with this bank thank goodness I chose a bank where the environment, people and my money isn't being looked after by radical investments in fossil fuels or other damaging projects.
It just works - oh so well
It just works (online) oh so well. Rates are pretty good and service, when you need it, is great.
Only downside is live branches - just 1 in Sydney city - You don't need it very often .. but it is a pain when you do.
Tyson, staff member at bank Australia bendigo
Excellent service, helpful, non intimidating, friendly, easy to understand, very kind. Assisted with problem in professional, and efficient manner. Would highly recommend Tyson to anyone for help or assistance there.
I am a new costumer. Bank Australia has been easy to use and online banking is essential these days. It feels good to bank where my money is used responsibly.
I love my bank!
I have been a member of this bank since it was called EdCredit. I have always found the services to be all I could imagine. My appreciation of Bank Australia has grown since it took in the credit union in Bendigo. The staff at the Bendigo branch are always welcoming. Their personal attention is supportive and always makes banking in person a pleasure rather than a chore. Being local people means they recognise me and my personal situation, which also increases their effectiveness. They act on anything I request, as well as suggesting further ways to meet my banking needs. Well done Bendigo!
- Verified customer
I have been with Bank Australia my whole life, 35+ years. I've had a number of car loans with Bank Australia so didn't think twice looking elsewhere for a new car loan. Their online banking and customer service is excellent. Have just recently settled a new car loan, with Mariah as my loan consultant. Can't speak highly enough of how easy, helpful and professional it was dealing with Mariah and the Bank Australia team. Their car loan rates and services are the best on the market!
Quality customer service, good mobile app
Bank Australia customer service has been far better than other banks I've dealt with, with personal interactions from staff and transparent processes. The app is intuitive and had good features.
Excellent customer service
I just joined this bank and was so happy with the customer service. Someone I could talk to! They listened to me and helped me sort out my banking - it was easy.
Being a new customer and applying for my first car loan I had no idea how to go about the whole process. Mariah my lending consultant provided excellent customer service and was very helpful! She made the entire process very easy!
Exceptional customer service continues
We switched to Bank Australia two years ago. It's been the best decision we have made. The staff are so friendly and helpful, both in the branch and on the phone. In particular, Brad, our lending consultant, helped us to switch over our home loan initially and then recently when we downsized to a new townhouse with our new mortgage. Brad's modus operandi is exceptional customer service. He understood what we wanted to achieve each time, gave us all the information we needed, answered all of our questions, and clearly explained the processes. He was always friendly, professional and responded promptly to our queries. We felt valued and that he really cared that we made the right financial decisions.
Fantastic local service, great rates, very accomodating
Registered for a first home loan with these guys and they've been so good right from the start.
Great rates, allowing me to use the First Home Loan Deposit Scheme, First Home Super Saver Scheme AND First Home Buyer Grant (VIC), and making the process clear and easy.
Even when my initial consultant was moved into a new role the day before settlement, they assigned me a new consultant immediately and everything proceeded without a single hitch.
They have a real focus on clean energy and progressive environmental policy and i've taken advantage of...
- Verified customer
Great customer service on setting up accounts
A few months ago we decided to move to a more "ethical" bank from Commonwealth Bank. We decided on Bank Australia, and began the process to activate and transfer our accounts. Although much of the process is online-only, it was quite smooth, and in our case we generally only had to interact with one person - meaning that we did not have to repeat our case over and over. Particularly, the brilliant Bank Australia staff member Conan F was extremely helpful. He went above and beyond to help us through the various steps. He is professional, kind, p...atient, and a tremendous asset to Bank Australia, and so we were super lucky to get assistance from him. I really like the online banking app - it has the same features of our previous bank (Commonwealth Bank), and is very easy to use. The credit card has a lower interest rate than my previous card with CommBank, so that's also a bonus. But above all, I'd like to thank Conan F for all his hard work!
Questions & Answers
How do i set with an Association’s account needing 3 signatories.
Bank A.Bank Australia
Hi Fay, you can have this set up by calling us on 132 888 or visiting a branch. Thanks - Bank Australia.
Dear Madam/Sir, or Clients of Bank Australia,
1. How high does your income need to be to make it worth being with this bank?
2. Also, how safe is your money with this bank?
1. I think for a high interest savings account it's pretty on par with other banks. But that wasn't a huge factor for me as I have a high interest savings account elsewhere. This is for my everyday banking etc.
2. It seems as secure as the big four, same level of security regarding passwords etc. Sorry I couldn't be more help.
Hi there, I live in Tasmania, in the capital, Hobart. I am keen to dump being with one of the big four banks because they continue to support the fossil fuel sector. I am also a very strong supporter of there being no live animal exports too. I am really keen to move all my banking (which is really mainly savings and a credit card) to you but am just a little concerned there is no representation in our whole state yet. Have you got any plan to address this? Would your foresee any problems in having me switch all my banking to your organisation when you have no physical presence in the State? ( It would certainly mean any credit card etc would need to always be mailed to me... unless you have established any collaborative sharing arrangements with any other institutions here... Thanks hope you can advise a response. Like anyone these days I have a range of payment arrangements tied to accounts and credit card that would mean I need prompt process enacted to switch over... Thanks,
Bank A.Bank Australia
Hi Hilsy. Thanks for your message. We would love to have you as a customer. We don't have any plans to set up in Tasmania just yet but we'll pass your request on to our team. While we don't have a branch, you can absolutely do everything online through Internet Banking or our app or by giving our Contact Centre team a call on 132 888. Rest assured that we have a lot of customers who don't live near a branch but can get their banking done just as easily! We hope that helps. - Sarah
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