Bank Australia

Bank Australia

 Verifiedbankaust.com.au🏆 2024 Award
Bank Australia
4.6

2,473 reviews

PositivevsNegative
91% · 2,239206 · 8%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Transparency
4.8
Customer Service
4.8

As of the 17th of August 2015, Mecu rebranded to Bank Australia.

Reviews

2,473 reviews
Unlucky clicker
Unlucky clicker6 posts
  Online
Troy B.
Troy B.South East Queensland, QLD
  Online
Carlo
Carlo2 posts
  Verified Branches

New Account Set up

Nadiah is a fantastic ambassador for Bank Australia. She on-boarded myself and my partner when setting up new accounts. Thank you Nadiah!!
N.A.
N.A.Brunswick East3 posts
  Branches

Bank Australia Customer Service Branches and Telephone

Fantastic customer service on the telephone and in person at branches. The staff I have dealt with have always been exceptionally helpful. They make you feel like a valued person, not just a number. Show details
Nenad
NenadSouthwest, VIC3 posts
  Online
Adam S.
Adam S.South East Queensland, QLD
  Online

Mortgage - great communication, easy

We've been customers of Bank Australia for nearly three years. We recently applied for mortgage for the first time. Abbey McLean from Lending was clear in communication, quick to respond and helped us through a few changes in the application process. Has been the most painless part of our entire purchase process. Show details
Pamela Numn
Pamela Numn
  Verified Branches

Helpful service

GUI David in the York st office Sydney graciously and patiently helped me.
I appreciate his expertise
Thankyou Show details
Transparency
Customer Service
Sylvia and Ken
Sylvia and KenGreater Melbourne (Metropolitan), VIC
  Online

Feedback

Customer service was excellent. My only confusion was when I initially apply online when not logged into my account. Show details
Transparency
Customer Service
Anita C
Anita CNorth Queensland, QLD
  Online

Customer service online - just like visiting a branch in person!

Awesome customer service by Lindy Frater - Lending. Lindy made the process of applying for funds through to completion of the contract documentation a personal & supportive experience. It was like visiting her in a branch which is a great skill & credit to her professionalism & customer service. Show details
Kaimo
Kaimo
  Online

Green car loan with Bank Australia

We recently applied for a car loan with Bank Australia and we received exceptional service from Helen Tejaya in the lending team. She was very responsive, helpful and patient with my dozens of questions. She orchestrated the final stages of our application beautifully and we were able to collect our car before everything closed for Easter. We can't thank Helen enough for her role in purchasing our car! We are happy with the terms of the Green Car loan with a lower interest rate and the ability to pay it off faster without penalty. Overall we are happy customers Show details
Alan Garlick
Alan Garlick
  Branches

App setup

Very informative. Answered exactly what I was after. All set up with the App. Show details
Liam F
Liam F
  Online

Good service but online portals need work

Our loan officer Tully was very helpful, professional and friendly. He made the process clear and actionable whilst offering prompt communication and assistance along the way.

Bank Australia's systems unfortunately hindered the experience and their online portals specifically need work. We had forms not upload even though we had confirmation and we had files somehow change format after submitting which delayed our application. Some forms would simply refresh after being filled out and submitted, making the action completely benign and impossible to complete satisfactorily.

Transparency
Customer Service
Jordan. C
Jordan. CGippsland, VIC
  Bank Australia

Good job

10/10 service from Sean Bayzand on the lending team! Got right to the point and made it happen thanks mate. Show details
M P.
M P.Greater Melbourne (Inner), VIC2 posts
  Branches

Open a New Account

Excellent explanation of the different accounts by Charlotte and support to open a new account at a Bank Australia branch Show details
James M.
James M.Hunter Region, NSW
  Verified Branches

Very good

I am a new customer. Guy was very helpful, polite and very patient. Got everything set up as hoped. Very happy Show details

Questions & Answers

tigre
tigre · Bank Australia

Can anyone recommend an Australian bank that is Australian owned and not 'woke'? With a good rating on productreview, hopefully?

Cambo
Cambo  

Good banks are all ethical (woke as you’d put it)

tigre
tigre  

No, I would strongly disagree that woke is the same as ethical. Thanks for taking the time to virtue signal though.

Dan
Dan · Bank Australia

can I open a current account from the UK?

Bank Australia
Bank Australia   DM   
L.Ray
L.Ray · Bank Australia

What did you get an award for in 2023
and any other awards?

Bank Australia
Bank Australia   DM   

Hi L.Ray, we were recently awarded Mozo.com.au 2023 People's Choice Award winners for Highly Trusted Bank and Most Recommended Bank and Finder Green Bank of the Year! :) - Jade

See all Bank Australia questions

Details

Services provided

For individual banking this includes: transaction accounts, savings accounts, credit cards, foreign exchange, and providing access to Apple and Android Pay and other digital wallets.

Bank Australia also offers home loans, personal loans and car loans, home insurance, travel insurance, and motor and pleasure craft insurance.

For businesses Bank Australia provides: transaction accounts, credit cards, savings accounts, term deposits, business loans, business overdrafts, car loans, and bank guarantees.

Online banking is available for both individuals and businesses.

Community initiatives

Bank Australia runs a number of ethical initiatives, and is a certified B Corp. For a bank, its commitment to being instigator of positive change is admirable.

Along with allocating 4% of after-tax profits to Impact Fund, which supports charitable causes nominated by members, Bank Australia also partakes in the following measures to help the planet and those living in it:

  • ‘Divestment’ - refusing to invest in the fossil fuel industry
  • Choosing not to lend to live animal exporters or intensive farming industries in support of animal welfare.

It also partakes in active measures for social and environmental change, including:

  • All branches and offices running on 100% renewable energy and being certified carbon neutral
  • Running a Conservation Reserve for land and wildlife conservation
  • Lending $120 million to the affordable housing sector.
Compare all Bank Australia listings
Bank Australia Branches
  • 🏆 2024 Award
Bank Australia Branches4.9 
Bank Australia Online
  • 🏆 2024 Award
Bank Australia Online4.6 
CategoryBanksBanks
Awards 2021, 2022, 2023 and 20242021, 2022, 2023 and 2024
Visit official website

Contact info for Bank Australia

Mon8:00 am - 8:00 pm
Tue8:00 am - 8:00 pm
Wed8:00 am - 8:00 pm
Thu8:00 am - 8:00 pm
Fri8:00 am - 8:00 pm
Sat9:00 am - 2:00 pm
SunClosed
  • ABN: 21087651607

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.