Bank Australia

I've been with Bank Australia for a year now, and haven't looked back. While the process of switching banks is always pain-staking, it's been worth it. Online banking, the app and customer service are all excellent.

We've just completed refinancing our home loan to Bank Australia and are very happy with how it has gone. The process was very easy, and everything happened according to schedule. Brad from the Canberra branch was extremely helpful throughout the process, and was able to quickly and accurately answer all of our questions.

Employees struggled to understand the purpose of setting up a trust. Despite having a copy of the trust deed, Bank Australia kept coming back with questions piecemeal about the purpose of the trust, the beneficiaries, all of which are made clear in the deed.
When all other banks are simplifying processes for customers, for some reason, Bank Australia under the guise of "safety" creates the most convoluted process in setting up internet banking for an account that is online transaction only. It involves calling the call centre, downloading apps that are not Bank Australia apps, waiting for a text message.
Shortly after opening my account, I noticed that the daily transfer limit was $2000. So I transferred the $2000, and scheduled the remainder for the next day. The second transfer was rejected with no reason provided even though the funds were available. The next day, i rang up the call centre to transfer this amount and it was completed successfully but the lady was unable to tell me why the scheduled payment was rejected. In the same call, I requested for the daily transfer limit to be increased to $5000. When time came to make another transfer, I could not even transfer $2000!!! I called to the call centre and some smart said well it's because your daily transfer limit is $2000. One, i could not even transfer $2000, and two, I have increased the daily transfer limit to $5000. Smart bum came up with some excuse that did not make sense but I did not press any further as it was just a time waiting effort.
Then another email asking about how the trust operates came and that was the last straw.
I wrote back with my feedback, and in the email asked for the account to be closed. I did not hear back for 3 days so I called the call centre to close the accounts.
After spending hours trying to deal with a thoroughly incompetent bank, for comparison purposes, Westpac was able to open my account, set up internet banking, talk about investment and asset protection strategies within my one hour appointment with a personal banker.
Bank Australia, your clean money campaign and conservation reserve mean nothing if as a bank, you can't even bank.

Having had second thoughts for awhile about my 14 year relationship with a big 4 bank, the Clean Money campaign caught my attention one evening on SBS. After looking into what Bank Australia offered, I found not only that their fees and interest rates for everyday banking/savings were like that of the other institutions, they also shared the same ideals as I did - making it a done deal.

Setting up an everyday banking account online was easy and quick - it was ready within minutes, and I received my visa debit card in about 4 business days. Online banking via the website is user friendly, opening a bonus saver account within this was straight forward. The iPhone app is great to use too, and setting up Apple Pay was done within a few taps (the app's splash screen feels very Australian too, which is nice).

A week or so after I had joined I received a call from Bank Australia checking to see how everything was going, and if I needed any help with anything which was a pleasant first human contact. I was advised of the different insurance options they offered, and after asking for a consultant to call me back later that evening, I am now saving a significant amount on my car insurance through Bank Australia/Allianz. So far everything has been great, and I'm looking forward to many years ahead with a bank that invests in the things that our world needs.

Opened a high interest savings account online after finding Bank Australia to be the best on a rate comparison site. Their ethical approach to investment appealed to me strongly. The opening process was so simple and I haven’t been harassed with further marketing material since. It just does what it says on the tin.

The customer service person was lovely but had to keep referring to other departments, that were apparently closed at 3pm on a business day, in order to help. I did not receive a follow up call the next day as promised and even though you instruct a company to send a debit card, you don't seem to know how to track it. Too bad as I like what you're about but your business practises should be as on point as your claims of sustainability.

Just started with Bank Australia and I am keen to learn more. No lending to fossil fuels, so that is way better than most other banks. This bank is fully useable from online and hence is great for me. They seem to care more than most. Great!

I changed over to Bank Australia a few months ago, and when I got my credit card I was surprised to find that the signature strip was tiny. I checked and it was 40% smaller than my previous card. I cannot sign my normal signature on it. I contacted the bank and they advised me to either abbreviate my signature, or just "write it really small". Well, if I abbreviate my signature, it won't match any of my other signatures, including the one that is on file with Bank Australia. Surely that isn't good? And try as I might, I cannot sign 40% smaller than normal in a sensible way. I cannot find any information on the legality or advisability of altering my signature. I raised it with the complaints section of the bank but they repeated the same advice. I suppose I have it in writing if anything goes wrong. Has anyone else had this problem?

Living in Tasmania and joining a bank that doesn’t have a ‘bricks and mortar’ branch in the state, Rachael was superb at providing a personalised service and navigating me though my product selections. This level of service is unheard of in the big four banks, and it really does make a difference. More broadly, the product offering from Bank Australia is neat and to the point. It’s just what I needed.

I have only been with the bank for a matter of weeks!
I find the staff to be very very helpful.
I hope that this can be a long term relationship and, fruitful in all ways to both of us!

Sign up process was a breeze. I love what this bank stands for (ethics and morals). Excellent customer service. Very helpful, patient & knowledgeable and answered all of my questions. Highly recommend this bank.

I joined Bank Australia five years ago for ethical reasons, transferred my savings there. I have since enjoyed peace of mind, above and beyond customer service, and easy online transactions.

Recently changed to this bank because their message of sustainable and conscience banking really resonated with me. Great user experience for signing up and using the app. Friendly phone staff too.

Have been a customer since approx 1966
This bank is excellent to work with for customer assistance
As I use the On Line system, [ no branch near me ] I do not have any problems.

On Friday, 22 February, I tried to sign up online to their Bonus Saver account only and every time I tried their website told me I needed to sign up for an Everyday account as well.

I spoke to customer service on the phone, who was very helpful and said it was a website issue that would be rectified. She would call me back on either later that afternoon or Monday 25 February with an update. It is now 2 March and I never received that phone back which is disappointing.

Been with them since it started as a credit union in 1970
Reliable yes
Emily at the Bendigo Branch is an asset as she is is very knowledgeable,friendly,cooperative and has an excellent example of what an employee should be.

I've been with the bank for 12 months now, I joined Bank Australia because they were the only bank I could find with a social conscience. I had to call the bank the other day to do a large transfer, I waited no time on hold and the person who helped me was awesome and I had it all done quickly. Usually, I only do online but this was one of the best telephone contacts I've had. Thank you Bank Australia

I've been working with Michelle (and sometimes Tanya) from the Townsville branch for my first home loan.

The team have made everything so simple for me, in what can be quite an overwhelming experience. I've felt supported throughout and have been working with Michelle the whole way through - which helps!

The team work hard, are friendly and an absolute pleasure to work with.

Thanks for making my first home buy as easy as possible (and answering all my silly questions)!

You guys are a amazing! I really approve of your ethical choices, and hope you continue with this path.

Joined your bank recently and everything has been seamless. Only suggestion I can really think of is the further improvement of a already solid mobile app. Namely to allow the changing of account names from the app/website itself, and the ability to add accounts in the app (like the commonwealth bank phone app).

I am impressed by their commitment to sustainability - operating carbon neutrally, offsetting the emissions of their car insurance, not financial fossil fuels and actively investing in renewable energy and conservation. Too often organisations 'green wash' their products, and misrepresent the environmental impact of their operations but Bank Australia appears to be genuinely committed to action on climate change.