Bank Australia

I had absolutely horrible experience with their home loan product called help to buy scheme. This is a total rigged system. The loan officer did not clearly explain to me all the details and kept asking me for documents and finally told me I didn't qualify because I have so much deposit. She could have told me that from the start. Stay away from this Bank and their scams.

I am extremely disappointed with both Qudos Bank and Bank Australia. I have been a l Qudos Bank customer and have held a Retirement Savings Account (RSA) with them for few years. When Qudos Bank and Bank Australia officially merged on 1 July 2025, Qudos members were given the opportunity to vote on the merger. We were led to believe that the… Read more

merger would provide customers with improved services and greater benefits.

What was not made clear to us was that existing Retirement Savings Accounts would subsequently be discontinued.

Had I known that closing these accounts was being considered, it certainly would have influenced my views on the merger.

What makes this particularly concerning is the extremely limited number of alternative RSA providers remaining in Australia. There were once numerous options available, but from my recent research, there now appear to be only a couple of providers offering these accounts.

For customers who have deliberately chosen an RSA to manage their retirement savings, this is a significant and unsettling change. At a time when Australians are increasingly concerned about the security of their retirement savings, having fewer options is hardly reassuring.

My greatest disappointment is the apparent lack of transparency. Given the extensive correspondence customers received leading up to the merger, I would have expected such a significant potential change to existing banking products to be clearly communicated, particularly where retirement savings are concerned.

Thankfully, I have located another financial institution offering an RSA, and my initial experience with its customer service has been very positive.

My entire family banks with Qudos, and we have been loyal customers for many years. Unfortunately, this experience has significantly undermined my confidence in both Qudos Bank and Bank Australia, and we have decided to move our banking elsewhere.

Long-standing customer loyalty should be valued, and significant changes affecting customers' retirement savings deserve clear, upfront communication.

A very disappointing experience with both organisations. I am now aware that Bank Australia is proposing to merge with P&N Bank; I hope those customers ask the right questions about this pending merger.

We have spoken to 6 staff over the past week and have received conflicting information, VERY limited help, the staff all have different answers to questions and they are generally not helpful. Asked to speak to a Manager and was told one would respond that day, two days later and more phone calls, STILL no response from a Manager. I have completed… Read more

their on the phone security check now 3 times and STILL can't access an account. The staff at this bank are incompetent, unprofessional, not helpful at all and do not know their own product information, my personal score 1 out of 10.

Changes to freeting too uch in your face – I and my immediate family have ben banking with the organisation, now called Bank Australia, since the branh in Moe was first founded by the Catholic Church over 50 years ago. The facility became the Moe Credit Union, then the State Electricity… Read more

Commission became involved into the SEC Credit Union and then MECU before the latest change to Bank Australia. The organisation has been terrific however, I must say that since the change in venue in Moe, the confronting welcome and reduction in manned teller numbers leaves me lost for words.

Excellent experience receiving a home loan and help organising the home buyers fund. Everything was fast, positive and fabulous. Highly recommend. Show details

Outstanding responsiveness – I visited the Fitzroy Branch and was blown away by their outstanding customer service - responsive and caring. I accidentally dropped some cash in the branch, and they followed up by phone immediately. I continue to be very impressed by this Bank. Show details

Excellent experience with Green Car Loan - Ryan Coulter made it seamless! It took about 3 weeks for a lending officer to be assigned to my case, which was a bit of a wait. However, once Ryan Coulter was assigned, everything was completely resolved within a single day! Ryan was amazingly efficient. He provided real-time email support and guidance… Read more

as I completed the forms. In today’s climate of rising interest rates, Bank Australia’s competitive rates and complete lack of hidden fees truly make them best in class. I am extremely grateful for Ryan's exceptional service and hard work. I highly recommend Bank Australia and their Green Car Loan!

There was a backlog of EV applications resulting in 15 day wait to get to an assessor. Once Alana had our file it went very fast. [Name Removed]- Lending gave us 5 star customer service, highly recommend her services. Show details

I am an existing ( Seniors ) customer of Bank Australia. I recently visited the West End ( Brisbane ) branch seeking advice about my changing banking needs. In these days of increasingly impersonal banking interfaces what a delight it was to be assisted by Nekisha. She is smart , personable , and was oh so patient with this tech-challenged Oldie.… Read more

She went above and beyond in her desire to help me get an optical outcome using the banking app. And to provide the information i needed for tax purposes.Thank You Nekisha.  You are a credit to that branch and to Bank Australia. Warm Regards from a very appreciative customer [Name Removed]--

Bank Australia supports scammers, my elderly unwell mother has been scammed by a company that had closed and continued taking money from her fraudulently and it was reported to Bank Australia immediately with all information 6 months ago but they keep dragging their feet, this is such a poor level of customer service we will never bank with these con artists again.

All fine until you need something that requires dealing with a person.. I was wanting to transfer my home loan over to them, spent hours filling out al their online submission questions and submitted it all to them and it sat there with nothing going on forover 2 weeks. I contacted them and got told it "got very busy since you submitted your… Read more

application, you will just need to wait another week or so for someone to be assigned and they will contact you". So after 2 weeks apparently no one had looked at the application yet.

Wait another week and finally someone looks at it and sent me a message in the loan portal saying they just tried to contact me and could, so can I call back.. Well no calls on my mobile, no messages left, interesting. Call them back and no answer, just goes through to their message bank.. Left message, still waiting..

Then while this is all happening the lock my Credit Card. Call them and they said their "3rd party fraud provider" blocked it and I need to contact them and talk about getting it unblocked? excuse me? you cannot unlock my card a 3rd party (not VISA) has to be contacted, by me, to explain my transaction and get it unblocked?

I am just contacting another bank, will do the loan there and shutdown all my accounts with Bank Australia. Customer service is a joke.

I was really excited to move my banking to Bank Australia, but after 4 months, I’m done. Their customer service is awful. Their support of their clients equally so. Setting up Commercial accounts was cumbersome and old school with little support. … Read more

Extremely limited online servicing. Huge waits on holds being transferred from team to team, none of which can answer a question or who then tell you ‘no sorry, that’s not how we do it’. I so wanted to get away from the big four and after my mortgage was paid out and I had more freedom, moving to BA was one of the first things I did, as I believed in their stated ethical standards with regards to climate and environment. But unfortunately, their core business is a dogs breakfast, so I doubt their ethical abilities now too. I’ll be closing my accounts as soon as possible. My patience is shot.

Alana [Name Removed] - Lending, made my EV car loan application easy and straightforward. The entire process was completed online, making it smooth and hassle-free. Alana was helpful and supportive throughout, and I was very happy with the service provided by both her and Bank Australia. I would happily recommend them. Show details

Annie from Melbourne CBD was extremely helpful and guided me every step of the way. She was extremely courteous and professional and genuinely care for me as a customer. Show details

I visited the York Street branch in central Sydney to open a new bank account and the person there was lovely and helpful. Made it really easy and clear to me to get my banking set up. Excellent customer service and great experience overall. Show details

Bank Australia Traralgon branch Teller Hayley was great and able to helped me with all my inquiries and transactions I need to do. She was so nice, professional, polite and helpful. Much appreciated all the help I got from her. Thank you and keep up the good work! Show details

For the Bank Australia in Fitzroy, although I am the aged member number [Number Removed] I have been impressed with the way that staff explain what I need to understand for proper banking. The recent staff members Sydney and Georgina, treated me with appreciation in spite of my age, as I strive to understand. Thank you,:-)

Mick was great to deal with throughout the whole home loan process. He was very responsive, easy to communicate with, and always made sure things got sorted quickly. He kept me updated along the way and made the whole process feel straightforward and stress-free. Really appreciated his help and would definitely recommend him to anyone looking for a reliable and efficient broker. Show details

Always someone (a human!) on the other side of the phone. Quick responses, friendly support through the process of opening accounts and completing the various forms. ETHICAL. Show details

Gunjan was extremely patient & helpful setting up accounts for us as we move over to BA from another bank. The difference in customer service is wholly the reason we switched to Bank Australia & Gunjan was a great example of that.

I attended the Collins street Head Office and I was served by a personal banker called Ayden whose service was impeccable. He was able to answer all my questions and was very helpful in solving my problems. Show details

I dealt with Loyd Lapinig. He assisted me from the beginning until after I got the car loan, providing the required advice and even answering to my sometime silly questions. all my gratitude to him! Show details

I went to buy food at Woolies and my card was declined. Checked banking app, could view account and had money so didn't know what was wrong. Went home and called the bank only to be told that my account was suspended due to tax residency issues. Despite providing my tax file number and residency details at sign up, I apparently wasn't considered… Read more

an Australian tax resident due to some error on my forms or missing information (still not sure which is the issue). Given that I had assistance from Bank Australia when completing the forms, this seems odd.

Bank Australia say they called and sent sms telling me my account was going to be suspended; no such call or sms was received. A second Bank Australia employee told me that they are not able to send sms as they are not secure, so the first person had told a lie.

Bank Australia said they had emailed me multiple times since May, so I went back and checked, hilariously the ONLY email from them not titled "IMPORTANT", was one simply titled 'Tax Residency', which I received on July 6th (not multiple times and not in May), and had overlooked because it didn't appear important.

My question is this, why didn't someone contact me via telephone to tell me something was wrong with my account when it was set up? They had half a year to do so. And why didn't they call to tell me my accounts would be suspended, or even let me know via secure messaging within the bank Australia app and online website. Seriously ridiculous!

After re-submitting my tax residency paperwork last week (with the exact same information I was told to provide back in January when I opened my accounts), I still have no access to my accounts. I have called, emailed, sent messages via secure mail and submitted an enquiry via the website, still no answer and no access to my money. Payments into and out of my accounts have been rejected. I cannot receive income, buy food, pay for medication, rent or transport. I am just waiting....