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Bank Australia
4.3 from 822 reviews

Reviews

4.3

822 reviews
5
(616)
4
(61)
3
(16)
2
(27)
1
(102)
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joek49

joek49Greater Melbourne (Metropolitan), VIC

Switched over mortgage - glad we did

published

We switched mortgage from another bank we felt let down by. Our Bank Australia Lending Consultant made everything easy, hassle free and provided excellent customer service we were looking for.

Transparency
Customer Service
TopicLoan Application
productven1

productven1Sydney, NSW

  • 2 reviews

Outstanding Bank Outstanding Team

published

I have been absolutely blown away by Bank Australia. Amazing bank, even amazing team members. A very special appreciation goes to Conan simply outstanding in responsiveness, proactiveness and customer orientation.

Transparency
Customer Service
TopicLoan Application and New Account
1 comment
Bank Australia
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J Norman

J NormanGreater Melbourne (Inner), VIC

So happy to have made the change!

published

Really happy, and impressed, with our service so far from Bank Australia, our lending agent Rachael went above and beyond to assist. So glad we have moved to an ethical bank and highly recommend Bank Australia to everyone.

Transparency
Customer Service
TopicCredit Card Application, Loan Application and New Account
1 comment
Bank Australia
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Francis

FrancisGreater Melbourne (Inner), VIC

It's all about the staff

published
Customer Service
TopicLoan Application
1 comment
Bank Australia
Bank A.Bank Australia
Luke

LukeSouth East Queensland, QLD

  • 2 reviews

Great customer experience

published

Bank Australia in west end, Brisbane surprised me at how accomodating and customer focused the team was. I was so impressed not only with the customer service but the branch itself was amazing! Thankyou

TopicGeneral Transactions and Loan Application
1 comment
Bank Australia
Bank A.Bank Australia
Hugh

HughHobart, TAS

Easy and smooth refinancing process

published

I recently refinanced two mortgages to Bank Australia and my only regret is I didn't tdo it earlier. Holly was fantastic, with prompt replies and great communication. The great interest rates and ethical business approach were the icing on the cake. I'd definately recommend them in a heartbeat to anyone looking to refinance, or just for daily banking. Their online banking is great, on par with CommBank.

Transparency
Customer Service
TopicCredit Card Application, Loan Application and New Account
1 comment
Bank Australia
Bank A.Bank Australia
Stephen Schafer

Stephen SchaferSydney, NSW

New Account Without Tears

published

I anticipated delays, inconvenience and interminable please hold the line messages when I moved to Bank Australia. Instead, everything went smoothly, friendly and efficient people assisted me throughout and I’m now glad to be banking more responsibly. I came to Bank Australia for the ethical approach but I’ll stay because here I’m treated as a person not just an account number. Thanks so much!

Transparency
Customer Service
TopicNew Account
1 comment
Bank Australia
Bank A.Bank Australia
Jen

JenSydney, NSW

A very simple and stress free experience

published

We recently refinanced with Bank Australia. I can't thank them enough for making the process simple and completely stress free. An enormous thank you to Brad who walked this journey with us. His communication was always polite and very clear so we understood what was required from us.

Transparency
Customer Service
TopicLoan Application
1 comment
Bank Australia
Bank A.Bank Australia
Rosemary Race

Rosemary RaceWestern District, VIC

  • 5 reviews

Technology+caring attitude_fabulous customer service = Bank Australia!

published
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Customer Service
TopicNew Account
1 comment
Bank Australia
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JAD

JADSydney, NSW

  • 14 reviews
  • 10 likes

It just works - oh so well

published

It just works (online) oh so well. Rates are pretty good and service, when you need it, is great.

Only downside is live branches - just 1 in Sydney city - You don't need it very often .. but it is a pain when you do.

Transparency
Customer Service
TopicATM Experience, General Transactions and New Account
1 comment
Bank Australia
Bank A.Bank Australia
Joan Limbrick

Joan LimbrickGoulburn Valley, VIC

Tyson, staff member at bank Australia bendigo

published

Excellent service, helpful, non intimidating, friendly, easy to understand, very kind. Assisted with problem in professional, and efficient manner. Would highly recommend Tyson to anyone for help or assistance there.

Transparency
Customer Service
TopicGeneral Transactions
1 comment
Bank Australia
Bank A.Bank Australia

Feels great

published

I am a new costumer. Bank Australia has been easy to use and online banking is essential these days. It feels good to bank where my money is used responsibly.

Transparency
Customer Service
TopicGeneral Transactions and New Account
1 comment
Bank Australia
Bank A.Bank Australia
Murene Cassai

Murene CassaiCentral Highlands and Goldfields, VIC

  • 2 reviews

I love my bank!

published

I have been a member of this bank since it was called EdCredit. I have always found the services to be all I could imagine. My appreciation of Bank Australia has grown since it took in the credit union in Bendigo. The staff at the Bendigo branch are always welcoming. Their personal attention is supportive and always makes banking in person a pleasure rather than a chore. Being local people means they recognise me and my personal situation, which also increases their effectiveness. They act on anything I request, as well as suggesting further ways to meet my banking needs. Well done Bendigo!

Transparency
Customer Service
TopicGeneral Transactions
1 comment
Bank Australia
Bank A.Bank Australia
Brendan I.

Brendan I.Greater Melbourne (Inner), VIC

Car Loan

published

I have been with Bank Australia my whole life, 35+ years. I've had a number of car loans with Bank Australia so didn't think twice looking elsewhere for a new car loan. Their online banking and customer service is excellent. Have just recently settled a new car loan, with Mariah as my loan consultant. Can't speak highly enough of how easy, helpful and professional it was dealing with Mariah and the Bank Australia team. Their car loan rates and services are the best on the market!

Transparency
Customer Service
TopicGeneral Transactions and Loan Application
1 comment
Bank Australia
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Quality customer service, good mobile app

published

Bank Australia customer service has been far better than other banks I've dealt with, with personal interactions from staff and transparent processes. The app is intuitive and had good features.

Transparency
Customer Service
TopicCredit Card Application, General Transactions and New Account
1 comment
Bank Australia
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Von

VonSydney, NSW

  • 2 reviews
  • 2 likes

Excellent customer service

published

I just joined this bank and was so happy with the customer service. Someone I could talk to! They listened to me and helped me sort out my banking - it was easy.

Transparency
Customer Service
TopicNew Account
1 comment
Bank Australia
Bank A.Bank Australia
Ben

BenPerth, WA

Car Loan

published

Being a new customer and applying for my first car loan I had no idea how to go about the whole process. Mariah my lending consultant provided excellent customer service and was very helpful! She made the entire process very easy!

Thanks Mariah!

Transparency
Customer Service
TopicLoan Application
1 comment
Bank Australia
Bank A.Bank Australia
Harry M.

Harry M.Watson 2602, ACT

  • 2 reviews

Exceptional customer service continues

published

We switched to Bank Australia two years ago. It's been the best decision we have made. The staff are so friendly and helpful, both in the branch and on the phone. In particular, Brad, our lending consultant, helped us to switch over our home loan initially and then recently when we downsized to a new townhouse with our new mortgage. Brad's modus operandi is exceptional customer service. He understood what we wanted to achieve each time, gave us all the information we needed, answered all of our questions, and clearly explained the processes. He was always friendly, professional and responded promptly to our queries. We felt valued and that he really cared that we made the right financial decisions.

Thanks Brad.

Transparency
Customer Service
TopicLoan Application
1 comment
Bank Australia
Bank A.Bank Australia
Mattooo

MattoooGippsland, VIC

  • 7 reviews

Fantastic local service, great rates, very accomodating

published
Transparency
Customer Service
TopicGeneral Transactions, Loan Application and New Account
1 comment
Bank Australia
Bank A.Bank Australia
Ben

BenSydney Surrounds, NSW

  • 6 reviews
  • 2 likes

Great customer service on setting up accounts

published
Transparency
Customer Service
TopicCredit Card Application, General Transactions and New Account
1 comment
Bank Australia
Bank A.Bank Australia
Page 1 of 42

Questions & Answers

Fay W.

Fay W.asked

Branches

How do i set with an Association’s account needing 3 signatories.
Fay

1 answer
Bank Australia
Bank A.Bank Australia

Hi Fay, you can have this set up by calling us on 132 888 or visiting a branch. Thanks - Bank Australia.

Anonymous762

Anonymous762asked

Bank Australia

Dear Madam/Sir, or Clients of Bank Australia,
1. How high does your income need to be to make it worth being with this bank?
2. Also, how safe is your money with this bank?
Regards,
Anonymous

2 answers
Claire
Claire

1. I think for a high interest savings account it's pretty on par with other banks. But that wasn't a huge factor for me as I have a high interest savings account elsewhere. This is for my everyday banking etc.
2. It seems as secure as the big four, same level of security regarding passwords etc. Sorry I couldn't be more help.

Anonymous762
Anonymous762

Thanks Claire.

Hilsy

Hilsyasked

Bank Australia

Hi there, I live in Tasmania, in the capital, Hobart. I am keen to dump being with one of the big four banks because they continue to support the fossil fuel sector. I am also a very strong supporter of there being no live animal exports too. I am really keen to move all my banking (which is really mainly savings and a credit card) to you but am just a little concerned there is no representation in our whole state yet. Have you got any plan to address this? Would your foresee any problems in having me switch all my banking to your organisation when you have no physical presence in the State? ( It would certainly mean any credit card etc would need to always be mailed to me... unless you have established any collaborative sharing arrangements with any other institutions here... Thanks hope you can advise a response. Like anyone these days I have a range of payment arrangements tied to accounts and credit card that would mean I need prompt process enacted to switch over... Thanks,

1 answer
Bank Australia
Bank A.Bank Australia

Hi Hilsy. Thanks for your message. We would love to have you as a customer. We don't have any plans to set up in Tasmania just yet but we'll pass your request on to our team. While we don't have a branch, you can absolutely do everything online through Internet Banking or our app or by giving our Contact Centre team a call on 132 888. Rest assured that we have a lot of customers who don't live near a branch but can get their banking done just as easily! We hope that helps. - Sarah

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