As of the 17th of August 2015, Mecu rebranded to Bank Australia.
Needs to get with the times.
I went to change from CBA to bank Australia and what a drama.
I could not apply online for the account I need (Basic account for health care card holders) as they want me to send by mail my certified documents (so 1980's) how hard is it to add a part to upload a picture of documents like other banks do.
I don't understand why there called bank Australia when no branches in WA.
Don't waste your time with this bank as there technology is so old think what there security is like.
Banking, but without the constant sea pressure.
Going into open an account, which I recently did for ethical reasons, usually comes with the lengthy conversation surrounding other products the banker is pressuring to sell you.
You won't get that with Bank Australia.
The bankers are friendly and care about your circumstances.
Personal and ethical bank.
I've been with bank Australia for over 20 years and they rewarded my loyalty by supporting my family during a difficult time. The service is always friendly, respectful and helpful. At a time when there is a lot of negativity about banks I couldn't have had a better experience. I believe bank Australia has values above making profits. I was treated as a valued customer.
GLAD I CHANGED TO A CUSTOMER'S BANK
Opened accounts at the Sydney CBD branch yesterday. The staff are excellent and sincere. Fast, straight forward, pleasant experience. Staff covered all bases to ensure I was comfortable on using branch or online banking. Better rates of interest than big banks. I'm glad I'm no longer contributing to big bank profits.
Can't stop loving this bank - fair, reliable, awesome customer service
I know it's sometimes hard to love your bank but I'm so happy to be with Bank Australia. All their staff is super nice and competent and answer the phone in less than a minute (all based in Australia). Very customer-focused, no hidden fees, not here to squeeze the money out of you. Just an honest, fair, customer-owned and sustainable bank with very competitive rates and interests. Like many people, I love that they take a stand by boycotting fossil fuels, tobacco, weapons and live export. Never had any issue, except that maybe my credit card application was a bit slowly processed but so happy otherwise. I live in Cairns where there's no branch but it is not an issue: you can use all the redi/NAB ATMs free of charge, the Post Office, and their great app. Been with them for 4 years and will never leave.
Thanks for existing :)
Generally found to be an arrogant organisation. Poor/basic service - even for a bank.
Been with the bank approx. 6 months
I’ve found it to provide a completely unreliable service
Customer service was arrogant and unhelpful.
Extremely disappointing given the alternative to mainstream banking they claim to be offering
Joined Ed Credit when it was a VSTA thingy in the early 60s and have used many of their services - home loans, car loans, home renovation - as well as a place for my fortnightly cheque to drop into. My daughter and her children have banked the whole of their lives with Ed Credit, mecu and Bank Australia. Says it all, really. Have had very occasional problems, but these have always been very quickly and easily resolved to the satisfaction of all parties. Really appreciated the fee-free banking when it was fairly unusual in banking.
Exemplary Service with Ethical Investments
This bank has been the provider of almost 30 years of service to me. They were recommended for their personal approach and genuine engagement with customers and I can verify this has been consistent throughout. Moreover they stood apart on my switching to them with greater flexibility in how their fee structures and loans operated. It's also been wonderful to be part of their progressive integrity standards with investment and conduct policies that support ethics, sustainability and community development. The staff in all of the locations near to where I have lived have been exemplary in their assistance to me.
I have just opened my first account with Bank Australia, the reason for opening this account as I wanted a bank with a personal touch, were I can go into the branch and say hello, a user friendly and reliable phone app and website. I found opening my new account so easy the staff at the Castlemaine Branch are just amazing, from the branch manager to the Customer Service Consultant (Fran McMurtrie), no pushy sales or staff pushing me to open up accounts that are not required and the follow up service was amazing, I received my new card within 4 working days which made my transition from my old bank to Bank Australia so much easier. I highly recommend Bank Australia to anyone who wants a bank with a difference.
Generally customer focused.
I have been with this bank for many decades, when it started as ted S.E.C Credit Union.
I have always found this bank reliable.
The level of service met my expectations as it has done most of the times I have made contact.
Finally, Amazing Customer Service At A Bank!
Fantastic old fashioned customer service! I'm so glad to have made the move to Bank Australia!
Very impressed with the whole process, quick easy and friendly, I was very pleasantly surprised! :)
Service could not have been better
We transferred our accounts and went through a complex settlement process when changing properties, taking out a series of loans from Bank Australia. The consultant Sonia Lee was knowledgeable and extremely cooperative with our requests. She efficiently dealt with all details.
Happy to have made the switch
Recently opened two accounts with Bank Australia. Online process was so straight forward - took less than 20 minutes to get it all done. Received a call a couple of days later, which was a great touch. Card arrived in the mail pretty quickly and so far everything is working well. Also quite impressed with the Bank Australia app. All in all, very happy to have made the switch from one of the 'big four'.
I've been a customer for 25 years. In their transition from a CU to a member owned bank, Bank Australia lost none of it's personal touch.
My recent experience dealing with Michelle and Dina at their Sydney City branch was professional and excellent customer service.
Credit Card Application
Was notified by phone that my credit card application that has taken more than 2 weeks to process was not serviceable. This is utterly incorrect and laughable as I had a credit card with a limit 6x more just recently before closing that account. Nothing but a personal attack by the lady processing the application.
I went to moe branch today and Naomi was very helpful with my queries about vip access and cash passport transfers. She was very helpful and I left feeling confident
Easy to use
I only moved over to Bank Australia last week but am satisfied very the services and usability to the systems. Staff are also friendly and helpful. I would recommend Bank Australia
Great start with this new Bank !
It is only 1 week with Bank Australia and the customer service is Great !!! They call back and make sure that all is in order and we are happy with the service. YES WE ARE.
Is nice to be with an ethical bank with human touch.
Ethical, fuss free banking
Bank Australia have competitive interest rates for term deposits and savings accounts, helpful staff and an intuitive, clean online banking interface. In addition, they aren't involved with non earth/people-friendly industries.
Customer service at the heart of what they do
I have been with this bank now for just over the 3 years, the customer service I have received from the Maryborough branch has been nothing short than amazing. They make a complex process seem simple and talk you through every step of the way. I can't recommend this bank, their customer service and products enough
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