2Auswide Bank

Auswide Bank

 Verifiedauswidebank.com.au
4.3

230 reviews · Statistics

PositivevsNegative
84% · 19434 · 15%

Transparency
4.0 (68)
Customer Service
4.0 (74)
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Reviews

Auswide Bank230 reviews
Darren K.
Darren K.
  Branches

Happy client

I recently got scammed by an overseas company, contacted Jess sharma , from the sarina branch about the incident.
I had personally given up on this money being returned, but Jess didn’t , resulting in my money being recovered
Jess is an absolute credit to the Auswide banking community .
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Clare 007
Clare 007
  Branches

Awesome, compassionate, helpful customer service from Danielle at Gladstone branch Qld

Danielle from the Gladstone Branch has been absolutely amazing, compassionate and so helpful over the past couple of weeks while dealing with the deaths if my son and mother 3 weeks later, even though they were not customers of Auswide. Danielle has made me feel more relaxed and confident when issues have arisen with my Auswide banking needs, 8 cannot thank her enough. Danielle is an exceptional asset to have working at Auswide and deserves to be treated as such since people like her are so few and far between. Show details
Di Treadwell
Di Treadwell
  Branches

Staff are always friendly and helpful

I have been with this branch for about 20 years, the staff are always great to deal with. Show details
Danielle
Danielle4 posts
  Auswide Bank

First Home Loan

I cannot recommend Thomas Neumeier at Auswide enough, my husband and I recently brought our first home in Brisbane.

He made the home loan application process seamless, stress free and got us the best deal. I honestly did not think customer service like that still existed outside of a rural small towns. Thomas went above and beyond to ensure we got the best rates and settlement went smoothly.

As for Auswide the bank itself, the interest rates they offered beat out the three big banks, that I spoke with Commonwealth, Westpac and NAB. And the wait times on their calls were non-existent and always Aussie-based. Show details

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Lachlan Blake
Lachlan Blake
  Branches

Professional Service!

Staff were all extremely polite and caring, and received my loan within a 10-day period. Fast and easy, couldn't recommend anyone else. Show details
Lynn Guinea
Lynn Guinea
  Branches

Fraudulent transactions on my Visa

Mary was very helpful with my problem of having a compromised Visa card and process of new card and claim for in authorised transactions .. Show details
Happy AB Client
Happy AB ClientQLDWide Bay-Burnett, QLD
  Branches

Counter Service

Best and friendliest service, always feel like a person not a customer/number. Teagan could not have been more helpful with my enquiry. Always walk out smiling :-) Show details
Big dog
Big dog
  Online

Great, always get the assistance I need

Received exactly what I needed. The service at the Gladstone branch is first class
Remi's Human
Remi's Human
  Branches

Camilla Livingston -Sarina Branch

It was very refreshing speaking with Camilla. She was pleasant, upbeat and helpful. Restored my faith in customer service. Show details
Very happy customer
Very happy customerQLDCentral Queensland, QLD
  Auswide Bank

Great Assistance - Quick Fantastic Outcome

Shvaita has been awesome in assisting me to get a personal loan to pay out two of my loans. She explained the process and guided me through it in an expert manner. Everything was finalized in a few days. Thank you very much and greatly appreciated. Show details
Michelle  Demetriades
Michelle DemetriadesSouth Australia
  Verified Online

8 weeks still waiting for international transfer

8 weeks later international transfer still not traces, shocking service Show details
Once bitten twice shy
Once bitten twice shyQLDWide Bay-Burnett, QLD
  Online
AAM
AAMQLDSouth East Queensland, QLD13 posts
  Online

Internal Transfers Delayed

Sitting here on the Australia Day holiday (Thursday) expecting all our scheduled internal transfers to go through as usual. Nope.Now 2.20pm and no movement. I can't believe that our internal bank transfers aren't going through just because it's a public holiday. Combine this with the cards linked to our offset account don't work for tap/swipe as promised. We are getting new ones and hoping we don't have to go to an Auswide ATM to activate/change pin like last time. Show details
Transparency
Customer Service
Auswide Bank
Auswide Bank   DM   
More

We're sorry to hear about your experience. Please contact our Customer Hub to discuss, 1300 138 831, 8am-6pm AEST.

Derek Nay
Derek NayQLDSouth East Queensland, QLD
  Branches

Great service

Our visit was very helpful and friendly,staff were knowledgeable with regards to our situation .
Well done , Teagan and Merryle. Show details
graham  aviation
graham aviation2 posts
  Online

excellent

the information i needed was accurate and clearly understood a reliable bank for some time now, with good service.

Questions & Answers

Timothy R.
Timothy R. · Auswide Bank

If I switch banks Can I transfer a credit card over to auswide bank from another bank

Auswide Bank
Auswide Bank   DM   
Dab
Dab · Online

Available balance says 0 and the current balance sets $500 I don't understand

Auswide Bank
Auswide Bank   DM   

Hi Dab, Your available balance should be the money you have left to spend/access in your account. Your current balance is the money on hold which may be already allocated for pending payments.

Barbara S.
Barbara S. · Auswide Bank

How do I dispute a transaction on my visa card

Auswide Bank
Auswide Bank   DM   

Hi Barbara, you can contact our Customer Hub Monday-Friday, 8am-6pm AEST on 1300 138 831 or alternatively contact them at cc@auswidebank.com.au.

See all Auswide Bank questions

Details

Services provided

For individuals, Auswide Bank offers the following banking services: savings and transaction accounts, home loans, car and personal loans, term deposits, superannuation, insurance for home, travel and vehicles, travel money and foreign exchange services, and financial advice.

For businesses, the following financial products are available: business accounts, loans and overdrafts, terms deposits, insurance - trades and services pack insurance; office pack insurance; and travel insurance, international visa debit cards, and business support services.

Points of Praise for Auswide Bank

Friendly, knowledgeable customer service and outstanding communication skills were cited as top qualities of staff from Auswide Bank. They often helped ensure the process of purchasing financial products was smooth and efficient.

Home loan applications were particularly called out for being easy to apply for, with a seamless process facilitated by staff, who clearly explained every step of the process.

Visit official website

Contact info for Auswide Bank

  • ABN: 40087652060

Extra Information

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