Auswide Bank

Poor cousin banker – ⭐⭐⭐⭐ for the quality of assistance provided by the Ladies out front of Rocky branch. I have been a customer of Auswide since 2016, & we have now paid out our home loan many years ahead of target. ⭐ Whilst the current customer service officer… Read more ·  2

appears a well intentioned and usually helpful person, he apparently has little product knowledge, & claims zero influence with Head Office. What then is the point of his position? His failure to action commitments that he had made in email replies demonstrates at best a careless reading of both the basic request, and the reasons supporting it.

⭐ Added to this, it was necessary to repeatedly ring Bundaberg office to try to get them to process my mortgage release in a timely fashion. Originally this was in part due to it not being actioned as promised at the branch, & then just a stubborn refusal at all levels by Bundaberg to attempt to expedite the process when it was repeatedly drawn to their attention. Soooo frustrating...

⭐ We tried after this to establish a working account, which would also pay us fair interest on our now very rapidly building savings balance. Sorry- nuh, can't help, nothing doing..

An ANZ branch 20 metres away offer 5% p/a paid monthly, so you can join the dots there.

⭐ Same guy previously tried to get us to switch to Auswide Cr cards. However, he/they wanted us to cancel our existing card, but refused to guarantee us the same limit, despite the fact we were over $110,000 ahead with our loan!! We wasted many hours of our time & money jumping through all their hoops, and again it was a long & drawn out failure.

⭐⭐⭐⭐If you want great one on one old fashioned out front help & service, particularly for elderly persons, this is a good bank.

Always good staff, but no branches anywhere near me – Good friendly staff and competent. I understand that a merger is expected so it would be great if another branch could be opened on the north side of the Brisbane River. I have two choices, the CBD or Caloundra. Both very inconvenient to use because of the travel. Show details

Very helpful – Very pleased to have someone answer the phone when we rang - Auswide Bank. The customer service specialist was very helpful. Show details ·  3

Attended the Auswide branch in Hinkler , the person who we were meeting was sick. Lisa (team leader) rang the Barolin street branch and found us an appointment with Tanya for this afternoon. Attended the meeting with Tanya who was excellent. All done within 40 mins Show details ·  1

Auswide Bank , are the best in Australia by far. The staff are absolutely fantastic, without a doubt. As a long-term customer the experience 10/10 Keep up the great job ! Show reply

As my bank was being absorbed in to one of the Big Four I decided to shop around for another, more personal bank. After checking the web & reading reviews I went to Auswide Bank to enquire about their accounts, & the ladies on the counter were very friendly. Tanya Robb, a customer banking specialist, was amazingly knowledgeable & understanding,… Read more ·  1

listened to what I needed, & helped me open new accounts with great confidence in Auswide's service. Highly recommended.

We have had a term deposit account with Auswide for years. We now wish to open a basic working account. I find it annoying that as existing customers, we have to visit a branch 100 kms away to open this account. Show details

Money transferred on Friday morning is still not showing on Monday night on my other account.! Not a holiday, not a new payee. So absolutely disgusting. How do they get away with it??

Tried to get into customer service twice and both times told I was second in the queue so waited 10mi first time and gave up second time 8 min and had to go for another meeting. Told them to call me back both times but no callback. I can't access my account unless I go in and have no record given to me if balances etc as no longer issued a… Read more

passbook and no print out given at visit to keep as a record or receipt. I can't access online as have no login details. I want some sort of record and will now look into a card on the account so I can but really wanted a passbook.

Once again I attended the Head Office Branch in Bundy; and had the wonderful pleasure of being served by Tanya. Every time that Tanya serves me, her customer service is of the highest standard possible. What a treasure she is to your organisation. I hope that you value her service, as much as my wife and I do. Thank you Tanya. Show reply

Tanya Robb, consultant, Auswide Bank, Bundaberg Branch, was our Service Officer and she is an excellent presenter with all the knowledge that Banking requires. Tanya has been servicing our accounts for quite a few years now and is a specialist in her field. Show reply

We needed to transfer a large amount of money in order to buy our house. The staff at the branch made it quick and easy to do. I highly recommend Auswide for all your ba king needs. Show details ·  1

I found Tanya Robb at bundaberg branch very helpful in explaining the paperwork I was signing as we went through each page together. She took a lot of my stress away. Show reply

Just wanted to give a huge shout out to Jake from the Customer Care Team. He helped me setup my internet banking on my account today. I am absolutely hopeless when it comes to banking and admin stuff. Jake was super friendly, helpful and not to mention very patient. Cheers Jake you legend! Show details ·  1

My card/account had been hacked and Jessica made sure I only waited 4 days to get my replacement card which arrived today. Then Perry helped by activating my new card in Google Wallet. Really well done guys. Show details ·  1

In branch help from Selena MacKay was excellent.. Her knowledge and experience was amazing, she was patient and made us both feel comfortable and at ease with what we were wanting g to do. Show reply

I am a long time customer of Austwide Bank and have always found the service to be of a high standard. I recently was in the Bundaberg City branch to transfer money for the purchase of a car and found the staff member to be friendly, efficient and professional. She made the experience very pleasant and I would recommend Auswide highly. Show details ·  1

I thought the National bank had no idea about customer service. Auswide bank is far worse and they should be driven out of business as quickly as possible. The Auswide ATM machine took $502.50 of mine and gave me nothing at all. This was at 4.58 on a Friday afternoon leaving me without a cent to survive on. I returned first thing Monday and asked… Read more

them for my money back politely and was told quite rudely and dismissively that it was nothing to do with them as I was not their customer. Now I'm not lawyer but I would have thought the $2.50 they took from me made me their customer. So I asked them for the number of the company that supplied and maintained that machine so I could contact them directly to find out how long before they returned the money they stole from me. Why is that too much to ask. It is now the following Wednesday and despite re-asking I still know nothing and I have nothing to feed my dog and very little to eat but 2 minute noodles until Friday week if they don't return my money. I cannot pay rent or fill out prescriptions for my heart medications. It is getting very close to the time when I'm forced to take direct action myself and go in there and take it back by force. The alternative is homelessness, medical problems or perhaps death. Going to prison for robbing them sounds like a pretty good alternative to me. And I guarantee from here on I will actively do my utmost to destroy Auswide bank every way possible. Starts Friday. I bet they call the cops n expect their money back quick smart. Hope they don't expect any assistance from me. I will burn every cent before they get anything back. I know how ATMs work. They are self balancing and they would have known first thing Monday morning that I didn't get paid. They gonna learn the hard way n I will make so much noise it will cost them dearly I swear. They are very greedy but not very smart. I'm doing a Current Affair interview on Friday. They will be sorry I guarantee.

Auswide are absolutely rubbish. The app is awful, we can’t make card/Apple Pay/online payments, trying to call them is near impossible (unless you have a spare 1 hour to wait in a que), and their presence is limited to go see them in person. Can’t wait to leave them

spoke to Tanya at the main Bundaberg Office who organised the opening of three accounts for us. She was courteous, efficient and explained all details we needed to know. Looking forward to a long relationship with your Bank. Show reply

There are occasions when there is rather a long wait to get to a Teller. We have been clients of the bank since it was formed and have always received good service. I recently received excellent advice and assistance with setting up two new Term Deposits. Show reply

Bobbi Clifton and Benjamin Greco went above and beyond to help myself and my husband organise a bank transfer which needed to be done today. I was very grateful for their willingness to help, knowledge of the rules, processes and the way in which they worked together to get the desired result. Thank you so much. You have to go a long way to get service like that anymore. Thank you very much! Show details ·  1

Selena took my initial call and, unlike my previous two attempts, followed up promptly and returned my call as promised. My earlier experiences had unfortunately left me with a poor impression of the level of service being provided and had even caused me to question whether I wanted to continue banking with the organisation. From the outset,… Read more

Selena's warm, professional, and approachable manner immediately stood out. She quickly established rapport, listened attentively to my concerns, and made me feel genuinely valued as a customer.

Most importantly, Selena followed through on her commitments, acted on my requests in a timely manner, and kept me informed throughout the process. Her communication was clear, proactive, and reassuring, demonstrating a level of customer service that had been noticeably absent from my previous interactions.

Selena has been incredibly helpful and is a genuine asset to the business. Her dedication, professionalism, and customer-focused approach not only resolved my concerns but also restored my confidence in the organisation. I am grateful that she was the banking specialist I had the pleasure of dealing with today and would highly recommend her to anyone seeking knowledgeable and attentive assistance.

I asked for something to be removed from one of my accounts. Jess did it and was very professional. The only thing the wait time to speak to a consultant was a little long . But very happy with the service when I was answered

I just spoke to Leanne Powell at Townsville branch and she was simply amazing , kind and bent over backwards for me to a successful outcome . This lady needs a raise or a paid holiday . Live her work ethic. Show reply

We renewed our term deposit on the phone.It saved us a 5. hour round trip.The lady on the phone was terrific explaining how to go about it.We are very happy with the end result. Show reply