Home loan application
Was screwed around for 10 days to get a NO with all requirements met with ease.
Constantly fed lies ranging from "sorry mate, lost your number in my phone" to
"Oh, sorry.......couldn't get back to you yesterday as there was a power outage"
A Queensland bank with NO idea about real estate in Victoria. AVOID!!!
Best Customer Service
I want to Thank Katrina Thompson for some great customer service. She went over the top to make us feel comfortable about opening accounts and answered all questions we had. She is a total asset.
The lending team are the only ones with any customer service skills that I have encountered. Whenever needing assistance I have been met with a lack of enthusiasm to help or rectify the situation. The fees are astronomical and interest rates sub par
Customer service at its best!
We went thought the lending process with Auswide which was a lengthy and arduous process but that is the case with all banks at the moment... what we are so impressed with is the customer service from set up to even now a couple of months down the track. Madison from the Brisbane City branch has been so helpful and nothing has been a hassle. Old style customer service at its best Auswide will def recommend this bank
Worst bank process
I applied for a home loan with this bank through a broker us along with broker were appalled at the whole process. 6 weeks for a pre-approval, keep requesting more and more documents that they already had, delaying constantly. Then for them to turn around and decline it after 6 weeks. The decline letter is attrocious doesn't say why declined just computer generated it seems. So unclear as to why it was declined when well & truly met all criteria and don't know what to fix before applying again. Was the first time we applied for mortgage and honestly scared to do again due to this service. Disappointed is an understatement. Shocking customer service would not recommend.
Best Customer service ever
I am with the bank for 20 years now. I consider they give the best service among banks. Staff are friendly and helpful, go above and beyond for you in every branch I dealt with. No long queues and push to use online banking - like the Big 4 do.
My mortgage is not with them anymore as I didn't fit into the requirements at the time, but kept my account. And no matter how much is on your account, you get a friendly old fashioned personalised service each time. 5 stars from me!
We needed to refinance our loan, which was already with Auswide Bank. Amanda Williams our lending consultant was amazing!!! She took the time to sit down with us and discuss our situation, and she came up with the best solution for us. Amanda made it such an fast, easy and painless process, and we would recommend her and Auswide to anyone. Julie R and Andrew R
Very unpleasant experience with first ever home loan
Couldn’t be more disappointed with this bank. Have had a home loan with this Auswide for one year & they have already done 2 out of cycle rate rises. The 1st was before we had even paid our 1st month. It appears like Auswide put profits before customers just like most other banks.
Cant speak to anyone because there on holidays and no one is doing the holiday persons job so u have to wait poor c s
Don’t do it. There no breed than the big 4. There managers go early and there always on leave . Go to complain and guess what. The G M is on holidays. And we just had Xmas and new year. It’s a joke. For your loan answer. You have to wait for the loan manger. Who must be god. Because no one else steps up into the job when he’s not there. Same old tricks as the big 4
The worst bank ever in the history of Australia
I was on a variable rate since 2016 and the market saw loan rate drop, which was never passed on to me, even after a few phone calls. Instead, they bumped up the rate from 4.something to 4.6 when the comparable rates around were just 3.99. That's one part of the problem. And man, their customer service is the worst of all. I will never get something with them again and I recommend NOT to go with them either.
the worst experience Ive ever had
I took a loan through the Auswide bank branch in Maryborough and when discussing the interest rate I was told it was 3.99 % until all the particulars was worked out and I purchased a cheaper home after doing this the interest rate increased to 5.4% I was shocked but because I'd been through all the steps to get the loan I signed up I wish I hadn't I have since applied for a loan elsewhere .Don't make the same mistake as me and try everywhere else first you'll be glad you did they're not for their customers but only for themselves. A few moths after taking the loan I received a letter from them saying that due to the significant and sustained increases in the cost of funding loans we will be increasing your interest rate by .05% even though there has been no movement of the official cash rate. What a joke when they say we're for the customer Just don't give them the satisfaction .I just wish I had of known this in the beginning
My experience of Auswide Bank
I have been with Auswide Bank for many years, in fact before it became a bank. I live some 3 hrs away from my nearest branch, so I do all of my banking online. I have set daily limits on my account as a secure measure and find that all I have to do is send an email to the bank if I need to pay an amount above that limit. This happens very quickly and payments are usually made in one business day. I could bank with all of the major Banks within 10-25 minutes from where I live, but I am so happy with the service that Auswide Bank give me, that it never crosses my mind to change. "You cannot go wrong with this Bank" , easy online transactions, great reliable service and services all of my Banking needs professionally.
Need Financial Advice? I needed some advice on a few financial matters and the Staff at Auswide Bank were so helpful and really went out of their way to help me understand. They always make me feel like a valued customer and I never have to wait any longer than a couple of minutes to get served. That’s what I call great Customer Service.
Thank you Tannika
I would like to thank Auswide Bank for promptly returning the money that was stolen from me! In particular, I'd like to single out Tannika at the Stockland branch (formerly Sugarland) in Bundaberg. She took the time to listen to my concerns & offer me comfort through my tears. Thanks again Auswide.
One rate for newcomers, higher rate for existing customers
Our experience is similar to Mrs Deano's. We have a mortgage with ME Bank, paying 4.89%. However, this bank advertises the far lower rate of 3.69% for new mortgages. When they bank tersely refused to consider a lower rate for us, we decided to move our mortgage to a bank offering a lower rate. However, my investigations so far show that many, maybe all, banks have this practice. I wonder, does this mean we should move our mortgage every year or so? Does anyone know of a bank or lender which does not do this?
How to lose a customer without even trying.
We have a home loan and a large amount of money in an offset account with Auswide. I rang them to see if we could get a better interest rate that the 4.55% we are currently paying
New customers wanting more than 100k home loan are offered 3.69% which is a reasonable difference.
After waiting for more than a week for their 'customer retention team' to call me back, we finally connected.
I asked if we could possibly get a better rate than our current rate. The answer was no. Seriously ? Just no ??? I asked why the bank would offer new customers a better rate than their existing loyal customers however the agent proceeded to speak large volumes of words without actually answering the question. I stated that while I understood what he was saying, he did not answer my question and could he please do so. I was then told that I was rude and had an attitude problem. I asked to speak to his manager and he replied that his manager was the person who answered my initial call when ringing their 13 number. (Managers answering call centre phones ? Also note that the lady who took my initial call told me that she could not help me and that this had to be 'handled by our customer retention team) I replied that it was obvious that he was not interested in helping to retain my business and asked that he email a discharge form. I received his email with discharge form almost immediately.
Note to self Auswide if this is an example of your 'retention team' , you fail to understand the word retention The person I spoke to had no intention of trying to retain my large home loan and my large savings. So people don't bother calling to get a better rate, in fact don't bother calling at all because it takes them a week to call you back !
Just another typical bank...
Applied for a home loan through my broker (Who I can't thank enough) almost 12 months ago with Auswide Bank as a first time home owner. Success! I was almost officially ready to start building my first house. Found a block of land I loved so I purchased it and things we're going really smoothly. Next step was to find the right builder. Success! found a builder.
To cut a long story short the builder went broke before they even started and I lost 5 months of time chasing my deposit back from the QBCC. During that time the home loan had lapsed and according the ASIC you have to re-apply after 3 months of not using the loan, which is annoying but that's the rules.
I work in construction myself and have done since finishing high school, been a full-time employee on different contracts for around 19 years and never having too much time off in between contracts (Few months here or there, travelling etc). While I was in the process of finding a new builder and re-applying for the home loan my current full-time contract was ending. I ended up finding a new contract however it is only full-time on a "Casual" basis with the potential to go full-time in 3-6 months which was fine with me cause the work suited my lifestyle and it meant I had a great work / life balance. My broker had asked the bank if this was okay and they verbally said it shouldn't be a problem.
Well.. That was a complete lie. They completely back-flipped and changed their mind stating my "casual" contract was a "concern" and that I needed to be employed at least 6 months on that casual contract before I could re-apply... Meanwhile I was already an existing customer that had already purchased land (while paying rates and making monthly repayments on principle and interest since June 2017) through this home loan. Not only that I had a 20% deposit for the loan (By myself mind you) with great savings in my accounts that if I was to have 12 months off I could afford to live and pay off the loan easily and still have money in my accounts.
Anyway my broker has already found another bank who knows my situation and are more than happy to give me a loan and I have now started the process of telling ALL my friends, family, work colleagues and even complete strangers to stay away from Auswide Bank.
Just for your information also their online banking is pretty subpar and basic. You can't download your own statements unless it's in QIF , DAT or CSV format which is absolutely pointless cause it has no "official" letterhead or anything with Auswide on it, so you've got to wait 3 months for paper statements or ring up and pay a fee for posted paper! It's 2018! who even does paper statements anymore? Wake up Auswide.
Very professional and timely mortgage approval/process
I done a lot of research on mortgage providers, and to be honest they're all bad, Auswide had the most genuine positive reviews as most of the big banks have fake positive reviews from staff dropping there name for their own benefit.
My mortgage and valuation of the property was approved in days well before the settlement date, relieving the uncertainty to both parties. Communication was impeccable, and any question dealt with promptly. I`m not going to name drop but all the staff I had dealings were awesome.
I do and will continue to recommend them to any home buyers.
Disappointing and frustating experience with Auswide homeloans
I applied for a home loan with Auswide while the application was through broker, got very surprising questions on deductions income etc.
I have taken other loans in past as well and I am really disappointed by the way the credit approval process progressed.
Finally took the call not to go ahead with them
Auswide bank are people orientated. You speak to a person. Over counter or on phone....a person!
They treat you as an individual. They are supportive, approachable and helpful.
Best bank ever
- ‹ Prev
- Next ›
Questions & Answers
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.