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Reviews

Review distribution

5 star
114
4 star
25
3 star
2
2 star
2
1 star
15

Home loan application

published

Was screwed around for 10 days to get a NO with all requirements met with ease.
Constantly fed lies ranging from "sorry mate, lost your number in my phone" to
"Oh, sorry.......couldn't get back to you yesterday as there was a power outage"
A Queensland bank with NO idea about real estate in Victoria. AVOID!!!

Transparency
Customer Service
TopicLoan Application
1 comment
Auswide Bank
Auswide B.Auswide Bank

Allayne

AllayneWide Bay-Burnett, QLD

  • 2 reviews
  • 1 like

Best Customer Service

published

I want to Thank Katrina Thompson for some great customer service. She went over the top to make us feel comfortable about opening accounts and answered all questions we had. She is a total asset.

Transparency
Customer Service
TopicBusiness Banking and New Account
1 comment
Auswide Bank
Auswide B.Auswide Bank

Wow! Thanks for sharing, Allayne! I'll definately be passing on your feedback to Katrina! :)

Fiona

FionaQueensland

Disappointing Service

published

The lending team are the only ones with any customer service skills that I have encountered. Whenever needing assistance I have been met with a lack of enthusiasm to help or rectify the situation. The fees are astronomical and interest rates sub par

Transparency
Customer Service
TopicGeneral Transactions
1 comment
Auswide Bank
Auswide B.Auswide Bank

Hi Fiona,
I'm sorry to hear our service hasn't been to expectations. We'd love the opportunity to hear more about your experience and how we can improve! If you'd like to discuss further, please don't hesitate to contact us on 1300 138 831.

Customer service at its best!

published

We went thought the lending process with Auswide which was a lengthy and arduous process but that is the case with all banks at the moment... what we are so impressed with is the customer service from set up to even now a couple of months down the track. Madison from the Brisbane City branch has been so helpful and nothing has been a hassle. Old style customer service at its best Auswide will def recommend this bank

Transparency
Customer Service
TopicCredit Card Application, General Transactions, Loan Application and New Account
1 comment
Auswide Bank
Auswide B.Auswide Bank

Awesome! Thanks for your lovely feedback, Lou! We love hearing these stories and I'll definitely pass on your comments to Madison for you! :)


Tcat

TcatHunter Region, NSW

Worst bank process

published

I applied for a home loan with this bank through a broker us along with broker were appalled at the whole process. 6 weeks for a pre-approval, keep requesting more and more documents that they already had, delaying constantly. Then for them to turn around and decline it after 6 weeks. The decline letter is attrocious doesn't say why declined just computer generated it seems. So unclear as to why it was declined when well & truly met all criteria and don't know what to fix before applying again. Was the first time we applied for mortgage and honestly scared to do again due to this service. Disappointed is an understatement. Shocking customer service would not recommend.

Transparency
Customer Service
TopicLoan Application
1 comment
Auswide Bank
Auswide B.Auswide Bank

Hi Tcat,

We're very sorry to hear that your experience wasn't to expectations. If you'd like to email your contact details to cc@auswidebank.com.au we can have a member of our staff contact you to address your concerns.


Loyal customer

Loyal customerSouth East Queensland, QLD

Best Customer service ever

published

I am with the bank for 20 years now. I consider they give the best service among banks. Staff are friendly and helpful, go above and beyond for you in every branch I dealt with. No long queues and push to use online banking - like the Big 4 do.
My mortgage is not with them anymore as I didn't fit into the requirements at the time, but kept my account. And no matter how much is on your account, you get a friendly old fashioned personalised service each time. 5 stars from me!

Customer Service
TopicGeneral Transactions

Refinanced loan

published

We needed to refinance our loan, which was already with Auswide Bank. Amanda Williams our lending consultant was amazing!!! She took the time to sit down with us and discuss our situation, and she came up with the best solution for us. Amanda made it such an fast, easy and painless process, and we would recommend her and Auswide to anyone. Julie R and Andrew R

Transparency
Customer Service
TopicLoan Application

Jacob

Jacob

  • 2 reviews
  • 1 like
  • Verified customer

Very unpleasant experience with first ever home loan

published

Couldn’t be more disappointed with this bank. Have had a home loan with this Auswide for one year & they have already done 2 out of cycle rate rises. The 1st was before we had even paid our 1st month. It appears like Auswide put profits before customers just like most other banks.

Transparency
Customer Service
TopicLoan Application and New Account
1 comment
Auswide Bank
Auswide B.Auswide Bank

Hi Jacob, We apologise that your experience hasn't been to expectation. If you'd like to contact us on 1300 138 831, we can have one of our specialists assist with your concerns.

John G

John GSouth East Queensland, QLD

Cant speak to anyone because there on holidays and no one is doing the holiday persons job so u have to wait poor c s

published

Don’t do it. There no breed than the big 4. There managers go early and there always on leave . Go to complain and guess what. The G M is on holidays. And we just had Xmas and new year. It’s a joke. For your loan answer. You have to wait for the loan manger. Who must be god. Because no one else steps up into the job when he’s not there. Same old tricks as the big 4

Customer Service
TopicLoan Application
2 comments
Auswide Bank
Auswide B.Auswide Bank

Hi John, I apologise your experience hasn't been to expectations! If you'd like to email us your enquiry and best contact details at cc@auswidebank.com.au, we can have someone assist you.

John G
John G
Shaun

ShaunVictoria

  • 2 reviews
  • 1 like
  • Verified customer

The worst bank ever in the history of Australia

published

I was on a variable rate since 2016 and the market saw loan rate drop, which was never passed on to me, even after a few phone calls. Instead, they bumped up the rate from 4.something to 4.6 when the comparable rates around were just 3.99. That's one part of the problem. And man, their customer service is the worst of all. I will never get something with them again and I recommend NOT to go with them either.


the worst experience Ive ever had

published

Ron

RonDarling Downs, QLD

  • 2 reviews

My experience of Auswide Bank

published

I have been with Auswide Bank for many years, in fact before it became a bank. I live some 3 hrs away from my nearest branch, so I do all of my banking online. I have set daily limits on my account as a secure measure and find that all I have to do is send an email to the bank if I need to pay an amount above that limit. This happens very quickly and payments are usually made in one business day. I could bank with all of the major Banks within 10-25 minutes from where I live, but I am so happy with the service that Auswide Bank give me, that it never crosses my mind to change. "You cannot go wrong with this Bank" , easy online transactions, great reliable service and services all of my Banking needs professionally.


Financial Advice

published

Need Financial Advice? I needed some advice on a few financial matters and the Staff at Auswide Bank were so helpful and really went out of their way to help me understand. They always make me feel like a valued customer and I never have to wait any longer than a couple of minutes to get served. That’s what I call great Customer Service.


Mell

MellAvoca

Thank you Tannika

published

I would like to thank Auswide Bank for promptly returning the money that was stolen from me! In particular, I'd like to single out Tannika at the Stockland branch (formerly Sugarland) in Bundaberg. She took the time to listen to my concerns & offer me comfort through my tears. Thanks again Auswide.

Roesy

RoesyCanberra

One rate for newcomers, higher rate for existing customers

published

Our experience is similar to Mrs Deano's. We have a mortgage with ME Bank, paying 4.89%. However, this bank advertises the far lower rate of 3.69% for new mortgages. When they bank tersely refused to consider a lower rate for us, we decided to move our mortgage to a bank offering a lower rate. However, my investigations so far show that many, maybe all, banks have this practice. I wonder, does this mean we should move our mortgage every year or so? Does anyone know of a bank or lender which does not do this?

1 comment
Auswide Bank
Auswide B.Auswide Bank

Hi Rosey. We're sorry to hear that you weren't happy with our interest rates. If you would like to discuss your situation further, please call our Contact Centre on 1300 138 831.

MrsDeano

MrsDeanoBrisbane

  • 3 reviews
  • 5 likes

How to lose a customer without even trying.

published
1 comment
Auswide Bank
Auswide B.Auswide Bank

Hi MrsDeano, We are sorry to hear you were unhappy with your experience and that we were unable to assist. Thank you for your feedback.


Aginbne

AginbneSouth East Queensland, QLD

  • Verified customer

Just another typical bank...

published
2 comments
Auswide Bank
Auswide B.Auswide Bank

Hi Aginbne. We are sorry to hear you were unhappy with your experience and that we were unable to assist. Thank you for your feedback.

Aginbne
Aginbne

John S

John S

  • 9 reviews

Very professional and timely mortgage approval/process

published

I done a lot of research on mortgage providers, and to be honest they're all bad, Auswide had the most genuine positive reviews as most of the big banks have fake positive reviews from staff dropping there name for their own benefit.

My mortgage and valuation of the property was approved in days well before the settlement date, relieving the uncertainty to both parties. Communication was impeccable, and any question dealt with promptly. I`m not going to name drop but all the staff I had dealings were awesome.

I do and will continue to recommend them to any home buyers.

1 comment
Auswide Bank
Auswide B.Auswide Bank

Hi John S. Thanks very much for your feedback and for your continued support.


Disappointing and frustating experience with Auswide homeloans

published

I applied for a home loan with Auswide while the application was through broker, got very surprising questions on deductions income etc.
I have taken other loans in past as well and I am really disappointed by the way the credit approval process progressed.
Finally took the call not to go ahead with them

1 comment
Auswide Bank
Auswide B.Auswide Bank

Hi Abhi, We are sorry to hear you were unhappy with the credit approval process and being asked to supply supporting information. Please contact us if you would like us to look into this further.


NikkyS

NikkySCentral Queensland, QLD

  • 11 reviews
  • 9 likes

Love them

published

Auswide bank are people orientated. You speak to a person. Over counter or on phone....a person!
They treat you as an individual. They are supportive, approachable and helpful.
Best bank ever


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Questions & Answers

Margaret L.

Margaret L.asked

Where are the Melbourne braches

1 answer
Auswide Bank
Auswide B.Auswide Bank

Hi Margaret. We don't currently have a physical branch network in Victoria, however we do have an amazing Australian-based Customer Hub, online and phone banking, mobile app and Bank @ Post options available. Please let us know if we can assist you further.


Margaret L.

Margaret L.asked

Where are Melbourne branches

1 answer
Auswide Bank
Auswide B.Auswide Bank

Hi Margaret. We don't currently have a physical branch network in Victoria, however we do have an amazing Australian-based Customer Hub, online and phone banking, mobile app and Bank @ Post options available. Please let us know if we can assist you further.


Margaret L.

Margaret L.asked

Hi Im wanting to transfer from westpac I live in Bentleigh Melbourne is there a branch nearby

1 answer
Auswide Bank
Auswide B.Auswide Bank

Hi Margaret. We don't currently have a physical branch network in Victoria, however we do have an amazing Australian-based Customer Hub, online and phone banking, mobile app and Bank @ Post options available. Please let us know if we can assist you further.


Get an answer from our members and Auswide Bank representatives

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