Auswide Bank

My card/account had been hacked and Jessica made sure I only waited 4 days to get my replacement card which arrived today. Then Perry helped by activating my new card in Google Wallet. Really well done guys. Show details ·  1

Money transferred on Friday morning is still not showing on Monday night on my other account.! Not a holiday, not a new payee. So absolutely disgusting. How do they get away with it??

Security – Clare was very helpful and she took immediate action to resolve the issue. I particularly like the security questions which are asked this would make any would be offender very difficult to gain access to accounts. Thank you Clare.

since aswide came to gympie yes i find it very good service is very good Show details

I just spoke to Leanne Powell at Townsville branch and she was simply amazing , kind and bent over backwards for me to a successful outcome . This lady needs a raise or a paid holiday . Live her work ethic. Show reply

I am a long time customer of Austwide Bank and have always found the service to be of a high standard. I recently was in the Bundaberg City branch to transfer money for the purchase of a car and found the staff member to be friendly, efficient and professional. She made the experience very pleasant and I would recommend Auswide highly. Show details ·  1

spoke to Tanya at the main Bundaberg Office who organised the opening of three accounts for us. She was courteous, efficient and explained all details we needed to know. Looking forward to a long relationship with your Bank. Show reply

There are occasions when there is rather a long wait to get to a Teller. We have been clients of the bank since it was formed and have always received good service. I recently received excellent advice and assistance with setting up two new Term Deposits. Show reply

Tried to get into customer service twice and both times told I was second in the queue so waited 10mi first time and gave up second time 8 min and had to go for another meeting. Told them to call me back both times but no callback. I can't access my account unless I go in and have no record given to me if balances etc as no longer issued a… Read more

passbook and no print out given at visit to keep as a record or receipt. I can't access online as have no login details. I want some sort of record and will now look into a card on the account so I can but really wanted a passbook.

I thought the National bank had no idea about customer service. Auswide bank is far worse and they should be driven out of business as quickly as possible. The Auswide ATM machine took $502.50 of mine and gave me nothing at all. This was at 4.58 on a Friday afternoon leaving me without a cent to survive on. I returned first thing Monday and asked… Read more

them for my money back politely and was told quite rudely and dismissively that it was nothing to do with them as I was not their customer. Now I'm not lawyer but I would have thought the $2.50 they took from me made me their customer. So I asked them for the number of the company that supplied and maintained that machine so I could contact them directly to find out how long before they returned the money they stole from me. Why is that too much to ask. It is now the following Wednesday and despite re-asking I still know nothing and I have nothing to feed my dog and very little to eat but 2 minute noodles until Friday week if they don't return my money. I cannot pay rent or fill out prescriptions for my heart medications. It is getting very close to the time when I'm forced to take direct action myself and go in there and take it back by force. The alternative is homelessness, medical problems or perhaps death. Going to prison for robbing them sounds like a pretty good alternative to me. And I guarantee from here on I will actively do my utmost to destroy Auswide bank every way possible. Starts Friday. I bet they call the cops n expect their money back quick smart. Hope they don't expect any assistance from me. I will burn every cent before they get anything back. I know how ATMs work. They are self balancing and they would have known first thing Monday morning that I didn't get paid. They gonna learn the hard way n I will make so much noise it will cost them dearly I swear. They are very greedy but not very smart. I'm doing a Current Affair interview on Friday. They will be sorry I guarantee.

Auswide are absolutely rubbish. The app is awful, we can’t make card/Apple Pay/online payments, trying to call them is near impossible (unless you have a spare 1 hour to wait in a que), and their presence is limited to go see them in person. Can’t wait to leave them

In branch help from Selena MacKay was excellent.. Her knowledge and experience was amazing, she was patient and made us both feel comfortable and at ease with what we were wanting g to do. Show reply

Bobbi Clifton and Benjamin Greco went above and beyond to help myself and my husband organise a bank transfer which needed to be done today. I was very grateful for their willingness to help, knowledge of the rules, processes and the way in which they worked together to get the desired result. Thank you so much. You have to go a long way to get service like that anymore. Thank you very much! Show details ·  1

Selena took my initial call and, unlike my previous two attempts, followed up promptly and returned my call as promised. My earlier experiences had unfortunately left me with a poor impression of the level of service being provided and had even caused me to question whether I wanted to continue banking with the organisation. From the outset,… Read more

Selena's warm, professional, and approachable manner immediately stood out. She quickly established rapport, listened attentively to my concerns, and made me feel genuinely valued as a customer.

Most importantly, Selena followed through on her commitments, acted on my requests in a timely manner, and kept me informed throughout the process. Her communication was clear, proactive, and reassuring, demonstrating a level of customer service that had been noticeably absent from my previous interactions.

Selena has been incredibly helpful and is a genuine asset to the business. Her dedication, professionalism, and customer-focused approach not only resolved my concerns but also restored my confidence in the organisation. I am grateful that she was the banking specialist I had the pleasure of dealing with today and would highly recommend her to anyone seeking knowledgeable and attentive assistance.

I asked for something to be removed from one of my accounts. Jess did it and was very professional. The only thing the wait time to speak to a consultant was a little long . But very happy with the service when I was answered

We renewed our term deposit on the phone.It saved us a 5. hour round trip.The lady on the phone was terrific explaining how to go about it.We are very happy with the end result. Show reply

Today's appointment was both friendly and professional, Information of choices was clearly stated and I was able to select what I wanted easily. The process was done in good time, I have been with this bank over 12 years, The courtesy and help given always 100%. Thank you all, Show reply

A massive shout out to Kris, Emily, Ben, Karina, Trudi, Bobbie at Auswide Hinkler Central! Thank you for the excellent customer service you always proved the Bundaberg public ✨ Show reply

Tanya at Auswide Bundaberg was terrific and very efficient opening another account for me. I have had my first account with them for 1 year and they have been terrific. Show details ·  1

I rang to give instructions on renewing my term deposit. My customer service officer was Luke and he was great, very professional and helpful. He gave me the rates for the various timeframes which allowed me to choose which was the best option for me. Show details ·  1

Kris and her team are amazing. Attentive and take the time to explain everything while being very patient with everyone. Couldn’t find a better banking experience!! Highly recommend. Show reply

Big thanks to Kris at The Hinkler Branch for the amazing service we had there. After having an incredibly negative experience at another bank Kris made us feel so lucky that we had ended up with Auswide and seen her at The Hinkler Branch. Show details ·  1

I always receive excellent service at Auswide Barolin St Bundaberg. I prefer a face to face experience. I have been with this bank since it first opened in Bundaberg as a Building Society many many years ago. Show reply

I have used Canelands branch in Mackay since it opened long ago and find the staff there very helpful and obliging. Nothing is too much trouble and they are always cheerful and welcoming. Show details ·  1

We are so pleased to bank with Auswide, being in the generation that remembers its humble beginnings. Thank you so much Tanya for your professional and personal persona. Thank you for your patience and the way you make us feel welcome every time we see you. You handle your stress and busyness very well. John and Heather Rigarlsford Show details ·  1

Went into the Rockhampton branch and was the best banking experience I have ever had. The whole team there did everything they could to help and a special thanks to the Customer Service Specialist. I can see why she has that role, she was definatly an expert in Customer Service. Show details ·  1