Auswide Bank

We have been with this bank long before it became Auswide. Service has always been friendly, less so with main branch staff recently. We acknowledge the necessity for accounts safeties, however are not impressed with the demanding approach for proof… Read more ·  1

of identification and the "third degree" grilling some staff display especially at main branch. Presently, the best service is from staff at the Hinkler Central branch and Caloundra.

I've been with Auswide for many many yrs, i found Tanya Robb at the Bundaberg town branch, very friendly, easy to talk too & helpful, product knowledge was good. Tanya got my loan sorted & prompt service, would highly recommend Auswide to anyone. Show details ·  1

A massive shout out to Kris, Emily, Ben, Karina, Trudi, Bobbie at Auswide Hinkler Central! Thank you for the excellent customer service you always proved the Bundaberg public ✨ Show reply

Tanya at Auswide Bundaberg was terrific and very efficient opening another account for me. I have had my first account with them for 1 year and they have been terrific. Show details ·  1

I rang to give instructions on renewing my term deposit. My customer service officer was Luke and he was great, very professional and helpful. He gave me the rates for the various timeframes which allowed me to choose which was the best option for me. Show details ·  1

Sadly, whilst I initially had a positive experience with this bank, it quickly soured. I applied for 2 Term Deposits online and filled out all of the forms online. They then had the nerve to charge me $2.50 per transaction when they actually transferred themselves because despite all the work I did and thought it was all taken care of, they… Read more

charged me $2.50 for each Term Deposit "they opened". Apparently it is impossible for me to open a term deposit completely, they must do the final step and then they charged me for that when I am investing in this organisation. I have not ever been treated like this before by any financial institution. I feel that what they did is morally wrong. I only found out what they did today and then changed my plans to invest much more with them. I will close all of my accounts with them and not ever bank with them again. Whilst they might have made a paltry $5 from acting in such a despicable way, they have lost a great deal long term. They make more money off investors willing to bank with them than acquiring commercial money to fund lending and then they just have to act appallingly. I was not ever informed of these charges or I would not have invested with them. Shame on them.

They also send snail mail for some notification regarding investments thereby damaging the environment even when you request that they do not send this. In this day and age there is absolutely no need to send anything by snail mail. Shame on them on multiple levels.

I understand the need to protect people and accounts but Auswide is too inflexible. My dad is 92 and is old school, does not have an email, does not have a mobile and definitely does not use any type of bank cards. Sometimes he cannot go to into the bank because of health and also he forgets to take things sometimes. This time he tried to send me… Read more

in to pay for a bill. Every time has been rejected by them. This time I had his Bpay book, (his details and signature already filled out), his drivers licence and even the bill with his name on it and I even have my driver's licence, my surname is the same. However, they declinced to pay the bill because he forgotten to write on the back declaring that I am his daughter and gives his permission for me to pay his bill. Now I understand if I was trying to withdraw money, then by all means knock me back but all I was doing was paying a bill with his name on it, with his Bpay cheque thing which he signed himself. I said call him, (I even gave the phone number) and he can confirm but the response was that they still could not pay the bill even if they called. I have told dad that I will never step foot into the branch ever again. AUSWIDE YOU ARE TOO INFLEXIBLE ESPECIALLY FOR THE EDLDERLY.

1 week before a term deposit was due 18th October 2025 i ([Name Removed] -an authorised representative of [Name Removed]) called at Barolin Street branch under direct verbal instructions from my brother (GDH) to arrange redemption of one of his small term deposits with funds to be placed direct into his working account. At that time, I was… Read more

informed my authority to operate on his accounts did not include giving instructions on maturing term deposits. This is counterintuitive to his long-term needs as he travels the world between 6 and 11 months of the year, since mid '80s, during which time I have run his financial life under his instructions including investing, payment of bills and even swapped his bank. After a long conversation with staff explaining [Name Removed] was high in the mountains of Thailand with very limited reception I was advised the only option was for him to make direct contact through Auswide secure link and leave a message via the app. for confirming TD maturity wishes as described above. Notwithstanding on our next prearranged contact time I made contact with [Name Removed] and that was done! After supposed maturity date I noticed no action had been taken at Auswide which triggered another visit to town when I was then informed that GDH written instructions (clearly on the Banks/GDH account screen were not sufficient and GDH must contact Auswide desk to go through a verification process before they could act on the written instructions. I tried to explain that there is no was that he would be paying absorbent overseas rates for 'hold' time on a busy phone switch to repeat instructions that he had clearly given on your own encrypted site when all he wanted was basically a transfer of his funds from one account to another so when he returns home he will personally call to break the TD then. I was so surprised to be told that then the bank would:- 1. insist on GDH direct presence for instructions - 2. Enforce a 31 day cooling off period 3. potential rate adjustment Items 1 and 3 I consider to be a given anytime! It was item 2 that I knew you would create an attitude change and would lose Auswide a customer and make life a lot harder for me again over what is fast becoming a ludicrous situation. I comfortably set Dad, Mum, my Family and GDH up with Auswide many years ago and I did not want this to happen.

At this point I broke a long-standing rule (never request personal friendships to intervene in business issues) but I was desperate and wished to avoid an Auswide/ GDH clash and made direct contact with [Name Removed] explaining every step thus far and asking for some common sense (and historical data) to be factored into making his wishes occur. Guaranteeing that any documentation required to be signed by GDH on his return would be guaranteed to occur. I don't know how but all the issues were resolved ONLY because I happen to be a friend of a senior staff member. The question needs to be asked how many customers do you lose through staff that are trained (friendly and courteous as they are) to be robotic and unable or unwilling to assess the circumstances? No matter how much spin Auswide cares to put on this IE this is bank policies, everybody treated equal, must ensure customers are protected from scams etc. This is clear cut in my mind - I cannot give instructions to transfer monies from one form of GDH account to another GDH account yet I am authorised to walk into the branch and cash out all GHD accounts anytime I wish. GDH gave clear encrypted instructions or your own site and it was still ignored. After several genuine attempts to comply with inane policies the threat of a 31day delay in fund availability after his return to Australia is an insult none would recover from.

That's our story.

I just spoke to Leanne Powell at Townsville branch and she was simply amazing , kind and bent over backwards for me to a successful outcome . This lady needs a raise or a paid holiday . Live her work ethic. Show reply

We renewed our term deposit on the phone.It saved us a 5. hour round trip.The lady on the phone was terrific explaining how to go about it.We are very happy with the end result. Show reply

Today's appointment was both friendly and professional, Information of choices was clearly stated and I was able to select what I wanted easily. The process was done in good time, I have been with this bank over 12 years, The courtesy and help given always 100%. Thank you all, Show reply

Kris and her team are amazing. Attentive and take the time to explain everything while being very patient with everyone. Couldn’t find a better banking experience!! Highly recommend. Show reply

Big thanks to Kris at The Hinkler Branch for the amazing service we had there. After having an incredibly negative experience at another bank Kris made us feel so lucky that we had ended up with Auswide and seen her at The Hinkler Branch. Show details ·  1

I always receive excellent service at Auswide Barolin St Bundaberg. I prefer a face to face experience. I have been with this bank since it first opened in Bundaberg as a Building Society many many years ago. Show reply

I have used Canelands branch in Mackay since it opened long ago and find the staff there very helpful and obliging. Nothing is too much trouble and they are always cheerful and welcoming. Show details ·  1

We are so pleased to bank with Auswide, being in the generation that remembers its humble beginnings. Thank you so much Tanya for your professional and personal persona. Thank you for your patience and the way you make us feel welcome every time we see you. You handle your stress and busyness very well. John and Heather Rigarlsford Show details ·  1

Went into the Rockhampton branch and was the best banking experience I have ever had. The whole team there did everything they could to help and a special thanks to the Customer Service Specialist. I can see why she has that role, she was definatly an expert in Customer Service. Show details ·  1

Tanya and Mouse assisted us with our personal and superannuation banking which involved creation of our accounts and our transition to Auswide from a big 4 bank. Their personal service and attention to detail was impeccable. Totally recommend both Tanya and Mouse for any banking requirements. It was so refreshing to get personal service. M and C Show reply

While asking for assistance paying beneficiaries of my late brother's will, due mainly due to the larger amounts involved, and the problems that can arise with internet payments, the people helping me were very professional, and very helpful. My wife and i have been banking with Auswide for around 15 years, and we have NEVER had any problems. Many… Read more ·  1

thanks to the lady from Townsville branch, Leanne (i think), and Tanya from Bundaberg Branch. In this day and age it is truly refreshing to receive friendly and professional service.

Had a problem with banking deposits and Samantha Homewood was able to rectify the problem in minutes. Excellent costumer service that was able to solve my concern with a smile VG! Show details ·  1

Walked in to open an account and was given an immediate response from the teller and then the bank officer - unlike another bank when i was told to come back in a week for an appointment. My new account was set up, with online access and phone app within ten minutes. Not just efficiency but pleasantry and helpfulness from Tanya. Show details

I was introduced to Auswide Bank through my broker and have now been working with them for over 10 years. Throughout that time, the service has been consistently exceptional. The team has always been responsive, professional, and willing to be flexible wherever possible to help us achieve the best outcome. In particular, I would like to thank… Read more

Nicole Williams for her outstanding assistance in recent years. She has gone above and beyond to help us understand our options and maximise our position, and her support has been greatly appreciated.

Thank you very much to the Auswide team for the continued support.

I wanted to set up something with my account and saw Tanya in the Bundaberg Branch. As in previous meetings Tanya was very professional, friendly and knowledgeable. I have always found that ALL the Auswide staff in Bundaberg are really welcoming and helpful. Show details ·  1

Tanya Robb at Sugarland Branch, Bundaberg was fantastic yesterday when I went to the Branch to enquire about the issue of a Debit Card which had not been processed for over 3 weeks despite previous assurances that everything was on track. She was courteous and efficient and had the matter sorted in minutes. Thank you Tanya. Show details ·  1

We are new customers at Auswide and couldn’t be happier. The service is amazing and Marlene and Courtney go above and beyond to help. We love doing business there. Show details ·  1

TRACY from HERVEY BAY branch was extremely helpful in changing from HERITAGE to AUSWIDE BANK made the transition very easy. If you have employee of the month I would certainly recommend her. thankyou again TRACY. Show details ·  1

What a wonderful feeling to know that we have an organisation that still has a genuine feel for people, not just profit. As older people who do not want to do internet banking and still want the assistance of polite, knowledgeable staff, we are so happy to be back with a bank we originally joined in 1991 when it was Wide Bay Capricorn. Managers… Read more ·  1

like Tracy at Hervey Bay are to be treasured. She made everything so easy. Such a lovely friendly lady who knew her job and how to deal with people, especially older people, saw with genuine interest and concern. May Ausbank never lose its heart.