Leanne in Townsville is a star.
I have banked with Auswide for 6-7 years and it was rough early in the piece but they turned that around. I have dealt with Leanne in Townsville the last 2 years, nothing is a problem for her and her customer service is A+. Good stuff Leanne
Their systems are the worst I have ever seen
We have just refinanced to Auswide and it is seriously the worst bank we have ever been with in the 18 years of being a home owner. DO NOT RECOMMEND. Their staff are so poorly trained, you never know when you get the right answer. Before settlement, you are promised the world, after settlement, nothing is possible. NIGHTMARE.
Disorganised and careless Credit Card Service.
Due to my former bank’s ever declining customer service, I thought it was time to switch, and I decided on Auswide Bank as it was highly rated on ProductReview and had a local Branch. I opened 2 accounts and applied for a Platinum Credit Card, which I had with my former Bank for over 20 years. All required documentation was handed over to the Bank Manager on 20/12, and she said she was going to forward it immediately to CardServicesDirect, the company which runs their Platinum card program. With email dated 23/12, CardServicesDirect acknow...ledged receipt of my application. When I checked a few days later on their website (which only worked randomly for me), receipt date was shown as 24/12, which I thought odd. On 5/1, I received a message to contact CardServicesDirect, as there was some document missing. When I rang, I found out that a letter confirming my employment and salary, which had been part of my original application at the Bank, had supposedly not been received. I emailed a copy of this letter to CardServicesDirect at 11am on 5/1. On 7/1, I asked the Bank manager via email about the status of my application, as I was under time pressure to give notice for my other Credit Card, which was due for renewal on 27/1. With return email dated 10/1, the Bank manager told me that the status of my application was “unconditionally approved”, and I should receive my credit card in the mail shortly. On 18/1 I emailed the Bank manager, stating that the card had not arrived and time was running out to give notice on my old credit card. She rang me back and told me that she had checked with CardServicesDirect, and my application had been rejected, as I had not supplied requested information, ie the letter of employment. It is baffling how an application which has already been “unconditionally approved”, can be rejected a few days later.
Settlement of loan
Being so close to settlement for a buyer only to be held up on capital letters and then not closing of till after Xmas is sad
Has a seller I find this lazy work practise to say the least. I'm glad I don't bank here.
Rebecca from Gladstone branch
Rebecca made buying a house a breeze, highly recommend speaking to her if you’re looking at buying a house, she went out of her way to make it easier on me. Definitely will be dealing with her with any other purchases.
I only recently became a customer for a home/building loan which Auswide took over from CBA. Not only has Auswide been a breath of fresh air but one phone call to Jess and she sorted out everything I need and more. Not only did she then follow up the next day but also provided me with contacts for other sectors of Ausbank I will need. I feel like I could email or call anytime and it would be no issue unlike my last bank and my broker.
Thank you Jess. Thank you Auswide.
Rebbecca from Gladstone branch
Rebbecca from Gladstone branch was really helpful and looked after me during the whole process. Would recommend her to anyone. Thank you for your time and efforts to help me get my first home loan.
The reviewer stated that an incentive was offered for this review
Teagan at Auswide Gympie -fabulous!
I am elderly and was having trouble managing my internet banking. Teagan was very patient with me and took the time to teach me how to use it and set up my direct debit payments. She was very thorough and has given me her card should we need her again. Thanks for your wonderful work Teagan!
Excellent Service at Auswide Maryborough
I recently opened some accounts with Auswide and the service provided by Auswide Maryborough staff was excellent. The level of personal service provided was so refreshing and excellent and such a contrast to what it is like with the bigger banks. Also, once I opened the account, I received a email from the staff member who opened the account at Auswide with some further information on my accounts, which I felt was just amazing. To be able to communicate with the staff at the bank in this way, just makes Auswide so much better then other banks. Furthermore, the banking products and the Auswide app is equal to any of the other banks. Well done Auswide Maryborough
Very well good customer relations 10out of 10very helpful all the to Tegan the hole branch has always been the same
As above Tegan is a very talented young lady l wish her all the best I feel she puts all in her job she will go a long way in this field l feel. I do think you are very lucky to have her in your company.
I do not no her that well but she has always been very pleasant towards myself
Hope you do well Tegan
I have been with this bank for many years and rarely have to go into the local branch, however I received great service and helpful advice from the counter staff. Thank you
Old fashioned friendly service
I visited the North Rockhampton branch and was greeted with a smile and wonderful service. It was like stepping back in time when customer service was just that service. Very informative and clear in explaining everything.
Exceptional customer service
Katreena Bishop at Rockhampton shopping fair has provided exceptional customer service that has not only been friendly but has made me feel like my business is truly valued. I cannot recommend Katreena and AusWide enough to people.
Been with the bank for 2 years. Reliable, well experienced staff with high level of knowledge and skills. Jessica and Dayna at Canelands Branch were very professional in their service delivery.
Auswide First Home Buyer Home Loan
In December my partner and I reached out to Auswide to get a loan for our first home. Yvonne was able to guide us through the process with great communication and get us approved before Christmas.
Questions & Answers
Hi, just wondering if you accept a government DVA and ComSuper pensions as income to be able to secure a personal loan? Thanks
Great question! To provide you with some confident answers, I'd need to have one of our specialists give you a call to have a deeper discussion. However, I can say under our Credit Policy we...accept Super as income for loan applications. If you have 10 mins spare, you can also start an online application for a personal loan, car loan or home renovation loan on our website to quickly see whether you may be able to service for a loan. :)
do you have agent in marochydore that i can contact when i have time no cold call thank you
Hi Des! :)
If you need to speak to someone about a home loan, our Lending Consultant on the Sunshine Coast is Michelle Loomans. Her contact number is 0428 688 176. Otherwise, if you need to get in to...uch with a branch, we have branches in Cooroy, Tewantin and Caloundra. Their phone numbers can be found on our Branch Locator tool at: https://auswidebank.com.au/locate/branch-locator/.
Get an answer from our members and Auswide Bank representatives
For individuals, Auswide Bank offers the following banking services: savings and transaction accounts, home loans, car and personal loans, term deposits, superannuation, insurance for home, travel and vehicles, travel money and foreign exchange services, and financial advice.
For businesses, the following financial products are available: business accounts, loans and overdrafts, terms deposits, insurance - trades and services pack insurance; office pack insurance; and travel insurance, international visa debit cards, and business support services.
Points of Praise for Auswide Bank
Friendly, knowledgeable customer service and outstanding communication skills were cited as top qualities of staff from Auswide Bank. They often helped ensure the process of purchasing financial products was smooth and efficient.
Home loan applications were particularly called out for being easy to apply for, with a seamless process facilitated by staff, who clearly explained every step of the process.
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