Custom Vanity - superb
I ordered a custom vanity online, colour matched to Dulux shade number. From start to finish the online ordering process was easy, all details were checked over again and the resulting product is high quality and absolutely perfect- all at a really good price. I'll be back!
Vanity heights non standard
What a disaster. They have vanities at 830mm height (to save on materials I assume) we were expecting 900mm. We did not measure the vanity when we ordered it they display it on a base so it was deceiving we did not figure out the height was non standard. Justin was trying to be helpfull in emails but when I went into the shop he was busy with customers and I ended up speaking with Troy. He had responses already prepared (obviously they deal with this issue a lot)...I was told that I should have measured the vanity height before ordering...I tho...ught people work to standard or advise their customers that its not standard. We had other issues as well the taps that we were assured are ready for pick up they could not find and we waited an hour and 20min for them to find alternatives. Waste of time. Will not be buying anything else from this shop.
Poor quality kitchen sink bought it only a few month ago, faulty product we been calling them to get a refund or a different sink no help at all, never recommend buying anything from there
My sink was meant to be black its all white and old already only purchased not long ago after we spent so much money in the store we get no customer service back
Terrible Customer service. Delivery policy a rip off
Purchased a shower screen from renovation d. No issue with the product what so ever. However, they charged us 150 dollars for the delivery of the glass, which is fine. However the delivery people rang me and said i needed to be home to help the delivery guy. At the time a needed to be at work and couldn't help. They said they wouldn't deliver until someone was there to help as the item needs two people to deliver it. I said why do you charge 150 dollars for delivery if you don't provide enough people to get the product into the house. They simp...ly said it was not their issue and refused to deliver until someone was home to help them lift the product. At this point i asked to speak to the owner and was told word for word "the manager is next to me and he doesn't want to talk to you, how about we just refund your money". I gave in and took time off work the following week to accept delivery. Pathetic customer service. Couldn't of cared less about my objection to their delivery set up. Will never buy from them again.
2nd bathroom with renovation d, the product reflect great value , but most important is their staff Are very experienced on bathroom renovation, answered all my question and concerned, been reading through review, can't understand what could be issue with their after sales, I damaged drawer panel on vanity during installation, and they supply new drawer panel straight the way with very little charge! They also help out on my installation, able to reach them on phone anytime during business hour 7 days!! they talk directly to my plumber and sort out all issue in minutes , Looking forward to use them for next bathroom!!
Reasonably priced & Very helpful
I'm not sure if this is the correct Renovation D that I'm linking this to but the one that I am writing about is based in Bankstown NSW.
Renovation D is a great choice for shopping for your kitchen and bathroom renos. They are so reasonably priced it's amazing. Everything I bought from them was about 4x more elsewhere. In the rare occasion that they didn't have what I wanted and I had to buy elsewhere I was so disappointed as it cost so much more. Most of the time though they could order in what I wanted.
They also try hard to help you a...nd they are flexible when they need to be. Even when I had issues with products they happily refunded or replaced what I was returning. They were truly lovely to deal with - both honest and helpful! Thus far each experience with them has been good. I continue to return to them as I trust their product and their service.
Anything but hassle free
Our shower screen arrived but with the rail on which the door rolls missing. When notified, Renovation D promised to send it out straight away, but when I called after waiting another week they admitted to forgetting to send it a second time. Obviously, they need reminding, so the next day I rang to check that this time it had actually been sent. They said it had been and made a big deal about me not believing them, but when I asked for a tracking number, unfortunately their computer systems were down. A day later (after 2 more calls) I did get...the tracking number, but it had no scans on it and the courier confirmed the item was booked but still not collected. more than 2 weeks after receiving the main part of the package I still don't have a complete shower screen. What I have seen is nice, but I don't know for sure I will ever get all the parts I need to install it and I don't trust the company anymore. There is more to the bad service and dishonesty, but I wont bore you with the details, except to say their constant promises to call back, when they have no intention of doing so, are infuriating.
Made to measure
We bought nearly 5k of kitchen cupboards draws and pantry. All custom made to my design. Found them very helpful. Gave advice on what I could and couldn't do. All were made to the correct sizes. Finish to top quality and ready on time. Very happy with the result. Would use and recommend them again
I purchased thousands of dollars worth of bathroom and kitchen items, but had a slight little problem with the freestanding bathtub it was too big for the area it was going into. They would not return it back for an exchange they were very rude. Apparently to them they said it had scratches, but the funny thing is, that it was still sealed in the wrapping it initially comes with. I will never do business with them again. They were really disrespectful and rude.
Great quality and excellent prices
We bought all of our tapware and shower screens from Renovation D and found them excellent. The quality has been great and prices unbeatable. They also arranged delivery at competitive rates. We're about to make our fifth purchase from them so we're obviously happy customers and I have recommended them to friends who are also doing DIY renovations.
Shower Screen- Poor installation
Purchased a shower screen and installation from renovation D . You have to pay up front before they will come and install. Was given installers phone number and told to book install with him , had to chase installer constantly leaving phone calls . Shower finally installed and installed incorrectly , the door wont fit on . Its been a month and installer wont return my calls . Renovation D refusing to accept responsibility saying its the installers fault . I have now lodged a claim with fair trading. I wish I had of read reviews before going here . WARNING , WARNING consumers these guys are back yard operators with a no care factor. Google reviews are DONT USE
Do not buy from them.
We purchased quite a few items from them however the quality is quite disappointing. the stonetop is very poor quality, draws are poorly made. and we had some missing parts the sales person was so rude on the phone. why we need to put up with that? obviously they made a mistake they should fix it, plus the missing parts caused delay on our end too. if they want to blame they can only blame theit staff. we found another shop selling way much better quality with even better pricing. please do some research u will be glad not to buy from them.
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