Rent Star Property Management

If it was possible to leave less than one star, I would. Stayed in a property managed by Rentstar for just over a year. Repeatedly asked for maintenance, repeatedly put into a cycle of 'contractor contacted for quotes' but nothing happening. Fence panels blown down in cyclone took months to be replaced. Rent always paid on time and excellent… Read more

inspection feedback. Problems really started when we finished our tenancy. Paid $1100 for a bond clean by their nominated bond cleaner, they then came back with a list of cleaning items needing addressed within a really tight window (24 hours). Cleaner had done an excellent job, was very professional and reattended. Then a list of maintenance items that were wear and tear that they wanted to charge us for including (but not limited to): chips in the lower windows caused by gold ball sized hail, a small hole in a 20 year old fly screen, professional carpet cleaning (already done in the bond clean), 3 plants that died (on a 700m block with in excess of 30 plants). In the end we went to QCAT - they eventually proceeded with only 2 items, as we refused to pay for the rest of their ridiculous demands. They were seeking over $1000 for 3 plants and a small patch up wall repair (which was there when we moved in). Unfortunately I did not have a clear before picture of the wall repair. They were awarded $150 for plants and $100 for the wall, which when you take off the $160 it cost to go to QCAT left them $90. A farcical waste of everyone's time. We went to tribunal because we are lucky to be able to buy a home and not require a reference from these lying charlatans. They should not be allowed to get away with bullying people into paying for wear and tear on their landlords properties just because they need a reference. It is shocking.

Really happy working with Nathan. He is friendly, responsive and kept me updated throughout the process of securing tenants for my townhouse. He provided clear information at each step and made the whole experience straightforward and easy. Show reply

Extremely poor maintenance handling and follow-through. I reported a maintenance issue in early October and, despite months of emails, photos, follow-ups, and multiple trades attending to provide quotes, no repairs have been completed to date. Communication follows a repeating pattern: “Quote requested” → “Waiting on quote” → “Following up with… Read more

trade” — with no action or timeline provided. This cycle has continued for several months. Endless Cycle . they looking for free quote.

While Rent Star is efficient when it comes to collecting rent, the same professionalism does not extend to maintaining the property or resolving tenant issues within a reasonable timeframe.

As a tenant, it is frustrating and exhausting to chase basic repairs repeatedly with no outcome. I would not recommend this agency to anyone who expects responsive property management or accountability.

BOYCOTT RENT STAR - Unfair treatment, bond claimed before exit report received. After 3 years as tenants, Rent Star Property Management submitted a full bond claim before we were even given the exit condition report. The report itself was only sent to my partner, not me (as leaseholder), and included vague or inaccurate claims based on… Read more

low-quality photos.

We had pre-approved picture hooks, blinds we’d asked to have repaired for years, and hired a professional cleaner who returned to fix any concerns. Yet they gave us only 24 hours to respond — all while already lodging for the full $2,380 bond.

The timeline was we gave keys back 10 am 8th of July - 4:44 pm that same day they lodged a fast track bond claim for the entire bond. RTA law states that bond claims must come with invoices for work ordered at end of lease to receive the bond - how did they get 5 different jobs they are claiming for in 5 hours prior to even looking at the property?

We received the exit report AND bond claim request the next day! Oh did I mention that they entered to do a preemptive inspection 2 days prior without written notice? I caught Chloe in there taking pictures prior to the cleaning being completed!

When we reached out to the director, Omar Hamid, he simply passed it back to the staff responsible. No apology. No ownership.

We’ve now had to file with the RTA and Office of Fair Trading. If you’re a renter, be cautious. And document everything.

Unfortunately my experience has been very similar to the 1 star reviews on this page.

Research before renting!! – Untrustworthy, lying, greedy people that try making up excuses to take your money Do not trust the pictures they put up online for rent No maintenance - bugs everywhere and place left dirty and disgusting from previous renters

Absolutely amazing service – Amazing service, as a landlord cannot be happier. They really are the best!

Love the Rentstar team! – As a tenant I am so happy with Jordan, Claudia and all of the team from Rentstar. I have rented from them for 4 years now in Annerley, they are so considerate, always quick to respond, very helpful, and address any maintenance issues promptly. Unfortunately I have to vacate now due to the new owner moving in, but Rentstar have just helped me find… Read more

a new apartment so that I can stay with them. Such a lovely bunch of people, I would not use any other real estate now. Super happy with the whole team!!

Worst Property Management Company Ever – Wished I had read some of these reviews before signing up as they are all similar to my experience. I am currently renting through these people and 6 months in the roof still leaks, the solar system doesn't work and the fence on a property advertised as fully fenced is still not built and they won't give u an commencement date. The only way I… Read more

have got any action from them is to threaten legal action. They have no consideration for the tenant. The property manager makes outlandish ridiculous comments saying that I should be happy with the low rent I am paying even though it is market rate and there are numerous unresolved issues with the property. His latest comments around a leaking roof that has had 4 attempts that have failed to fix as being an improvement!!. Maintenance items take forever and multiple calls to resolve,

Tenants beware – For tenants, truly horrible service. Before move-in, it was super difficult to get information from them, very very unresponsive and not knowledgable about basic information. Supposedly were going to provide yard work every 6-8 weeks, they came twice in 6 months. Every maintenance ticket took 4-6 weeks minimum to address and needed me to call… Read more

multiple times to get them to address it. Just so painful to deal with, try to stay away if the property is managed by rentstar.

Terrible. Go elsewhere – Super dodgey. Go to Google and read their business reviews. They have a heap of fake 5 star reviews (they sound super generic). But all the bad reviews are legit. Had soooo many issues with them.

Possibly the worst humans in Brisbane – Lying, bullying, aggressive property managers...if thats what you're looking for in a Property Manager, then look no further than Rent Star! [Name Removed] will go to the ends of the earth to lie and cheat decent people out of their hard earned money, with threats of legal action, rental tribunal and retribution. The dishonesty and deliberate… Read more

attempts to take advantage of young people, generally renting for the first time is astounding. If you're considering using Rent Star as a tenant or a land lord, do yourself a favour, look literally ANYWHERE else.

Horrible – Without a doubt the worst agent I have ever dealt with, avoid

Worse agent – Don’t rent with them worse realestate agent they are trying to get much as possible your bond

AVOID AT ALL COSTS – Rentstar is the WORST company I have ever dealt with (yes - even worse than Telstra). They are thieves, liars, abusive, non-communicative, unethical, nasty, condescending, rotten, inattentive, accusational and downright obnoxious. They will not return a cent of your bond, despite exhaustive efforts to reclean already clean premises. It is… Read more

shameful that a company can get away with this blatant disregard for rental legislation. AVOID AT ALL COSTS

Prospective Tenants Beware – My daughter unfortunately inherited this rental management company located in Milton for the last two weeks of her tenancy after a 19 month lease. They intentionally limit their communication with tenants exiting from their property rentals and fabricate untruths as to a property’s condition upon exit so to extract a large sum of money from your… Read more

bond. They are willing to make you wait and go through the long arduous process of conciliation or tribunal. My advice is ensure you always do a thorough walk through with them before you leave and that you take a lot of photographs upon getting the keys at the start of your tenancy and before handing them at the end. I would also add make renting easier on yourself and avoid this rental management company if you possibly can as the reviews that are 1 Star and not 5 are the genuine ones by real tenants.

Out of this galaxy! – This stellar company attracts a certain type of money-hungry landlord where they feed off a cycle of inaction and blame for a constellation of property maintenance issues including mould, faulty electricals, basic plumbing, and gutter cleaning. Getting your bond back will be an intergalactic mission! Spacey end of lease inspections will dispute… Read more

the work of professional bond cleaners and will try and charge you to the milky way and back.

Stars collided when they misplaced the spare key to our rental! Other extra-terrestrial practices including profiting $20 per week off a break lease.

You’d be out of this galaxy to choose Rent Stars! But if you’ve already made that mistake, reach for the QSTARs!!

Please don’t make the mistake – Please don’t make the mistake of going with this company the realestate agent Jordan didn’t respond to my emails or calls, I had to go down to them in person to get my responses. They didn’t fix any of the problems I had at the house I had to fix them all and it came out of my own pocket! Once I decided to leave they took my whole bond away and left me with nothing. I feel robbed and truely hate how they treated me and my mother!

Totally Unethical – Absolutely unethical, I felt bullied by their owner who also circulated defamatory material in response to my genuine complaint about their tenant damaging my property. Our body corporate manager called him "the worst and rudest agent" they had ever dealt with. Rentstar's tenant was convicted of criminal charges after the police raided his… Read more

unit. He continued to cause property damage to another unit in the complex after that. Rentstar also attempted to get our body corporate to pay for damage their tenant caused inside their own unit. Doing so gives the appearance of either deliberately attempting to get other unit owners to pay for damage that was the landlord’s responsibility to deal sort out with their tenant, or that they are just such bad agents they don’t know any better.