Always helpful and quick service
For the past few years I have been dealing with Liesl from Netstrata. She has always been very responsive to all the questions/building issues that have needed attention. Making sure things were always fixed in a timely manner and always providing progress updates.
Heaps issues with the building and not being fixed
Our building is pretty much still considering as. brand new and only two Years. We are facing heaps issues such as ceiling leaking, wall cracking and so on. It takes ages and ages to get fixed. Part of the issues, our strata manager has not been on site much and be able to give strategic planning and strong management to work with the builder to get all these issues fixed. Instead the strata manager seems be more towards the builder side. It pushed us to look for a new strata management.
Exceptional and speedy service
Melissa May was helpful, professional and exceptionally friendly. She processed my request for a section 184 certificate in a beyond timely manner. I wouldn't hesitate to recommend Melissa to whomever requires the services of your organisation. Very impressive service.
If this was eBay Michael would be an AAA+++++
Michael has provided excellent strata management of our estate. In my opinion we have one of the most difficult committees to manage and Michael handled each crazy dilemma with upmost professionalism! Always available and responded quickly.
I didn't expect to receive a reply prior to 9am. But as soon as we opened our channels of communication this was speedy and proficient service. How incredible to receive my documentation requested within a matter of 12 minutes.
Well done. This was great service. Thank you.
Most Professional Strata Company In Sydney
We deal with Strata on a daily basis on find the team at Netstrata to be very well trained, professional and approachable. Highly recommended, if you are frustrated with your current strata company there are options, they are the best option in my opinion.
Wonderful Service from melissa May - above and beyond expectations
I had the pleasure of dealing with Melissa May. She was very professional, courteous and efficient. I was pleasantly surprised as the experience with Strat bodies is usually atrocious. She is an absolute asset to Net Strata. Keep up the wonderful service
Professional All the way !
Michael Thompson has been a fantastic support for our community from Day 1 ! He remains professional at all times and brings a well balanced judgement to difficult situations.. his technical expertise and knowledge of regulations and specific bi-laws is exceptional ! Highly recommend NetStrata !
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Questions & Answers
Hi Net Strata,
We live in the 140 Church Parramatta building.
Why is it that one of the two lifts has now been broken for over 2 weeks and there is no notification by on its status and an ETA on its repair?
When do you plan on doing that?
Good afternoon RMPM,
we were notified last Monday afternoon that Lift 2 was not working and after contacting Schindler we were informed that the pit for lift 2 was flooded. A quote was received last Thursday evening and approved on Friday morning to pump remove the water and carry out the repairs. At this stage we have no confirmation of a completion date as the lift pit and lift will need to be examined for cause and damage and repairs carried out once Schindler is back in touch with us. A notice was sent last week to inform residents re this and had been placed on the lift by the cleaner. I will follow this up with them and have the notice reissued.
Netstrata, in your recent push to raise your rating here, why didnt you ask all your clients? Or did you only pick the ones that you knew would vote well? Deliberate interferance to improve your score?
My personal experience has been extremely positive. Christine is very helpful and an exceptionally good manager. She takes the time to personally respond to any of my queries and she is always courteous, affable and good humoured even under pressure. I have a lot of respect for her and she is the best manager I have encountered.
It's also worth noting that the vast majority of people who take the time to write reviews are usually disaffected or irritated. Of course there are also people like myself who are particularly happy and want to share their positive opinion in a forum. Everybody should consider that before being unduly influenced by comments on an online forum. However, I would like to restate that my experience of Christine and Netstrata is extremely positive.
Thanks James, your response seems to be a blanket 'yay netstrata' one as per their recent drive (some of which are almost identical by the way, even though they are apparently from different people).
Your answer isn't really an answer as it doesn't deal with the question. This website acknowledges that Netstrata asked their clients to review them. It wasn't all their clients and I was asking why despite regular contact with our building (massive works underway) we were not part of this drive?
Yes, you are correct I was asked by Netstrata to undertake this feedback, which I have also done in the past on a number of occasions. I am very happy with my current manager, Paul and as stated it all boils down to the Manager you are appointed to look after your properties. In the past, Netstrata has had some managers that didn't really cut it.
In the past when I have undertaken surveys for Netstrata and were not happy with the managers performance, I definately conveyed my thoughts.
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