I wrote to Melissa May to confirm the levies to be paid for an upcoming settlement & received a reply within 20 mins it was also nice to be asked if I was well which is rare these days.
Kind, generous, accomodating and fantastic efficient communicator!
I am incredibly impressed with Dianne Copping from Net Strata. We recently worked together on a renovating project for an Internal Lobby area. Dianne was always efficient, kind and accommodating. Always have a quick response to all emails and went above and beyond to make our working relationship one of ease and joy!!
Great communication and always willing to assist. Dianne has been a pleasure to deal with over the past 5 years. Dianne is a great manager and I would highly recommend her !
Responsive and effective
I have been extremely impressed by our current Strata Manager, Ken Tran. Ken has been managing our property for the last 2 years.
During that time I have found Ken to be highly responsive, thorough and very effective in his handling of difficult issues - which is a credit to him and his company.
Prompt and efficient
As solicitors acting for vendors and purchasers needing updates on conveyancing strata levies certificates it has been a pleasure to deal with Melissa May. She is always responsive, prompt and efficient
Always punctual and reply’s to emails within the hour. Happy and amazing to work for, nothing is ever an issue or problem. Always goes above and beyond to ensure building runs smoothly.
Joshua Barry is EXCELLENT
Joshua Barry is strata manager to our 14 unit complex in south hurstville. we have always found him to be prompt,efficient ,pragmatic .I have no hesitation in recommending his service,in particular,Joshua has shown decisiveness in dealing with difficult problem(such as the illegal commercial signage in our residential building)thank you so much for all of your assistance.we are very grateful to have had your help and guidance
Professional and prompt service
Melissa May provided us professional and clear directions as to ordering s 26 certificate and we promptly received the documents. We commend the service that makes our own work efficient and effective.
[name removed] lied to me
[name removed] had completely lied to me over the phone. I was not informed of any works happening in the unit. An apparent letter on the notice board was left even though we don't have a notice board. I went downstairs to check and a handwritten letter was stuck on the basement door only after i talked to him on the phone.
He also lied and said it was an emergency water leak when i talked to the plumbers myself and found out there trying to fix the water hammering issue that has been an issue since we moved there a year ago. And also assured me they would not be working directly above me and they were definitely working directly above me waking my poor baby up.
As i was not informed of the water being turned off i had not prepared water for her formula so i had no food for my baby. I had no water to even go to the toilet I could not wash myself or her before we had to leave because of the noise. Even after calling [name removed] he said he would get back to me and let me know when the water would be turned back on and he didn't understand the seriousness of this situation and i received an email saying the water will be turned back on at around 2pm. My baby was crying and starving i had to drive to my parents place 20 mins away to feed her.
I cannot believe this happened to me yesterday. There was no care for my starving baby. [name removed] has my number he has my email he has a responsibility to let my real estate known as well and he did none of that. The fact that he lied to me on the phone and didn't get the seriousness of this problem i am just so disappointed and dissatisfied in the service of [name removed] in particular but net strata in general if they allow this to keep happening.
I cannot stress more the importance that resident's be informed of all works happening in the building and that all residents be given ample time to organize there days around this.
This also has not been the first time i have talked to [name removed] about this he has not informed us previously of works happening in common areas.
To end this please remember i have a newborn baby this is my first and it's stressful enough without having to deal with situations like this. Not being able to feed my baby was the worst thing i have dealt with.
Please inform me of future works
thank you sam
Dianne is a consummate professional
Dianne is a consummate professional at her job and an asset to Netstrata. I have dealt with her numerous times over various issues including tenants breaching strata by-laws and she has been able to communicate with all parties involved and resolve each issue in a diplomatic manner.
s184 certifciate request
Melissa May was excellent as usual. I was able too obtain the s.184 certificate quickly and without any issues whatsoever. Nothing more to add. Was just a good experience as usual.
Melissa May is extraordinary
Appreciate Melissa May's prompt, accurate professional services in relation to s184 and s22 updates. While some other strata company starting to charge fees for s184 update, Melissa May's professional service is extraordinary. She is constantly humble and courteous. She makes customers feel comfortable, respected and she brightens your day every single time you email or ring Melissa May. Hope every one can do his/her own job as good as Melissa May, thanks for setting up a good role model in the community. Actually the whole Netstrata team is full of lovely people, I usually drop the cheque and s184 order letter with the reception, no matter who are on duty at the front, they are always smiling and helpful, and we recently acting for a purchaser requesting for timber flooring installation approval, the staff is willing to help and efficiently providing the owners corporations' approval. I am glad there is such a professional strata team close to our office. If you want to have a bright day, just go to Netstrata. - by an ordinary customer in the community.
Prompt and quick response
It was a pleasure interacting with Dianne who assessed our problem and spoke to the concerned people immediately to find a solution. She even followed up with them and kept me updated until the incident was resolved. I can't thank Dianne and the team at Netstrata enough for the work they are doing and making our life easier. Thank you once again.
Melissa May was very prompt and courteous in her response to update the Certificate in question. Melissa was very helpful and came across very polite and professional in her email.
This is perfect!
This is perfect! It's really helpful that we can have a prompt update from Melissa May before settlement for s184 certificate. There is even a clear cover letter in the certificate and Melissa has given us detailed instructions for obtaining further information.
Thank you Netstrata and especially Melissa May whom dealt with my inquiry professionally and quickly. She was very professional in helping me. Keep up the wonderful professional work you do.
Speedy outcomes from Chris
Very professional thank you Chris Lagana very friendly and understanding as my English isn’t very good very patient in helping me understand the levy repayment process. Professional and easy to deal with
As I deal with strata companies all day everyday I must say that it is always my pleasure and delight when I have to deal with Melissa May. There is only compliments and appreciation for her wonderful work ethic and outstanding service as she always gives the best of service at the highest form. I would have no hesitation in recommending this company if everyone there is as good as Melissa. Thanks Melissa please don't change.
Thank you to Net Strata and in particular Cassandra for your professionalism, excellent communication skills and for always getting the job completed in the quickest possible timeframe. Keep up the excellent work.
Thank you for the excellent service
My strata manager Sailesh always provides professional service - responding quickly at all times with a thorough understanding of his clients needs and expectations. He is able to quickly ascertain what needs to be done to address issues raised and then to immediately arrange for the next steps to be carried out. Great communications at all times. Thanks Sailesh!
- ‹ Prev
- Next ›
Questions & Answers
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.