Netstrata

Netstrata seems more focused on managing their online reputation and posting "positive" fake reviews than addressing critical building safety violations. ​My apartment suffered a major internal pipe burst because Netstrata failed to manage the building's water pressure. A licensed plumbing inspection confirmed the static water pressure was approx.… Read more

752 kPa, which significantly exceeds the Australian Standard limit of 500 kPa (AS/NZS 3500). ​Despite providing clear evidence that this is a systemic infrastructure issue (the leak occurred on a shared wall back-to-back with the common water room): • ​Netstrata refused to investigate and simply told me to "go to Fair Trading or NCAT." • ​Obstruction of Evidence: They refused to preserve or provide CCTV footage of the common water room during the leak, claiming the cameras were "broken" or "not for that purpose." • ​Hiding Maintenance History: They denied my request for the building's plumbing history, despite multiple major leaks occurring in the same area last year. ​I have already reported this to NSW Fair Trading, SafeWork NSW, Bayside Council, and the Minister for Fair Trading. I have all plumbing reports and evidence ready to share with anyone considering their services. ​Stop bullying lot owners and start complying with Section 106 of the Strata Schemes Management Act.

​Recently, a major pipe burst occurred in my unit, causing catastrophic flooding. An expert inspection revealed the water pressure was at a staggering 752kPa, which is nearly 1.5 times the Australian legal limit (500kPa). This is a clear breach of… Read more

safety standards.

​To make matters worse, the management's response was pathetic. The Building Manager was absent during the emergency, and Netstrata has been consistently ignoring my reports of leaks since 2025. Now, I am left with over $3,600 in emergency repair bills, damaged luxury belongings, and a cracked basin that is still leaking.

​They refuse to take responsibility or fix the root cause. This building is a ticking time bomb of plumbing failures. Enter at your own risk. Zero stars if I could.

Netstrata present themselves as a professional, full service strata management provider. In practice, my experience as a resident has shown that while the front end communication is generally polite and responsive, the service breaks down when outcomes depend on enforcement, follow through, and accountability across third parties. Over an… Read more

extended period, multiple common property issues remained unresolved despite being raised repeatedly and escalated through the appropriate channels. Updates were provided, but they focused largely on process and explanation rather than progress or resolution. When the appointed building manager failed to act, there was no effective mechanism to compel timely action, enforce clear timeframes, or implement interim mitigation while issues persisted.

The result is a system where residents are required to spend significant time documenting issues, following up, and escalating simply to maintain momentum. This is not a one off issue or a misunderstanding. It reflects a structural weakness in how accountability is exercised when external agents do not perform.

From a service perspective, this is deeply concerning. A strata manager’s value is not in relaying information, but in ensuring that issues are actively managed through to resolution. When that does not happen, residents are left carrying the impact while waiting indefinitely.

I am open to Netstrata engaging constructively to resolve the underlying issues raised. However, the current way of operating, where responsibility diffuses and action stalls, is not acceptable and warrants serious review at an organisational level.

Great service by Andrew Tunks at Netstrata – Exceptional Support from Andrew Tunks - Learning & Development Director at Netstrata I am delighted to share my experience with Andrew Tunks, the Learning & Development Director at Netstrata, who provided invaluable assistance throughout my Building Insurance claim process, as well as for his work on all matters related to our Strata agency. … Read more ·  1

Andrew’s dedication and diligence were truly commendable. He exhibited a remarkable level of professionalism, always prompt and responsive to my inquiries and concerns. His attention to detail ensured that every aspect of the claim was thoroughly addressed, leaving no room for uncertainty.

What sets Andrew apart is his impressive depth of knowledge and astute understanding of insurance procedures. His expertise guided me through the complexities of the claim process, providing clarity and reassurance along the way.

Moreover, Andrew’s empathy and genuine concern for my situation were evident from our first interaction. He approached the process with compassion, offering support and understanding during what could have been a stressful time.

Thanks to Andrew’s unwavering commitment and expertise, my Building Insurance claim was resolved smoothly and efficiently. I cannot thank him enough for his outstanding service and would highly recommend him to anyone seeking assistance with their insurance needs. Andrew Tunks is an asset to Netstrata, and his professionalism sets a high standard in the industry.

Super Professional – It is with pleasure that I write this review for Michael Thompson at Netstrata. From the very first conversation and also the first AGM in a brand new building I could see that Michael stood out as a Strata Manager. Knowledgeable, well informed, courteous and respectful, Michael is definitely results driven. He is extremely focused on positive… Read more

outcomes and is firm but fair with a no nonsense approach. I feel Michael as a Strata Manager is highly experienced and also extremely dedicated, leaving no stone unturned as he carefully considers best practice and most productive courses of action. Michael is super professional and it is evident that he likes and enjoys his job, as it without a doubt shines through. I think this is testimony to the fact that Netstrata is a company of sound integrity whom values its high functioning teams. It is very good to see, and especially important in the times that we all now find ourselves in. In a short time, I have enjoyed working with Michael on both the Owners Corporation and also personally with regard to other matters. I am appreciative of Michael's efforts and also of Netstrata for their brand integrity.

I would like to recommend Netstrata for your strata plan due to their consistently high level of service and support. In particularly Dominic Bayndrian who been outstanding for our site in Alexandria. Dominic is approachable , efficient, professional and extremely knowledgeable regarding strata legislation. I highly recommend Netstrata and Dominic for any building.

Just a shout out to Domonic Bayndrian, your management of our strata at Cronulla over the last 2 years has been fantastic. We are a small group, but you have always treated us with respect and managed our issues in a timely manner. Really appreciate your liaising with DEFT recently, made my life a whole lot simpler. Good luck with your move within organisation Show reply

Excellent management – I have been dealing with Rupert Cater, Senior Strata Manager, Netstrata, for some years, looking after my brother's unit in University Hall. I have always found Rupert to be very prompt, efficient and absolutely professional, a pleasure to deal with. I only wish Rupert and Netstrata were looking after the building, apartment block in which I live. Marika Show reply

No stars is not an option. Netstrata are impersonal, money sucking, uncaring, corporate strata at its worst. I've had 6mo dealing with these sketchy af people & I'm pushing to change strata managers. AVOID LIKE THE PLAGUE.

I was exaggerating when I gave them one star. Our unit block used Netstrata for 4 years, and in that time we changed our manager frequently. None of them were any good. They ranged from incompetent to downright rude and deceitful. When we finally got rid of them, we found we still had to pay for all the bills they hadn't paid, stretching back over… Read more

2 years. Also, they became very nasty when it looked like they were about to get the "flick", so be very aware of their potential to try to disrupt the process of changing strata management companies - it's not as difficult as they tried to make out.

Grossly incompetent company with no transparency in their operations. Been stuck with them for the past 3 years because the developer appointed all the contracts on the owners’ behalf. There’s an outstanding insurance matter that hasn’t progressed in almost a year. Looks like there’s no handover between the managers and they selectively respond to… Read more

matters. When the committee put in a motion to not renew and end the contract they mysteriously received a motion to reappoint themselves but never disclosed the email as a record to verify this originated from an owner despite multiple requests. When enough votes were received to terminate the contract at the AGM they suddenly advised of a 90 day handover. Has almost been a month since the AGM and minutes are still inaccurate.

STAY AWAY. This company lacks integrity and will drain every last dollar from you without rectifying issues and maintenance. Exuberant and non transparent fees. Netstrata's business model allows them to take charge of all affairs. PLEASE, PLEASE, PLEASE ensure you appoint office bearers so that you take back control. Integrity is not a core… Read more

value for this company. How can they not follow up an individual who has not paid 4 years strata levies? That's right - you have coffee with the owner on weekends.

We have moved on from Netstrata to another company and the improvement is amazing.

Dodgy Netstrata – Netstrata operates in an unethical and unfair manner. They charge exorbitant quarterly strata fees and have demanded that I pay for repairs they failed to identify as non-compliant. To make matters worse, the actual quote from their preferred contractor was significantly lower than the amount they are charging me, suggesting excessive admin fees… Read more

or hidden costs. This kind of practice is unacceptable, and I sincerely hope an investigation is conducted into their operations. Extremely disappointing and frustrating experience.”

Netstrata under investigation for hidden fees – Keep away, the ABC report is all true. Without notifying the committee members, we received a insurance invoice for $29,000, with the exorbitant brokerage cost of $8,600 plus GST $860.00 including other unknown costs the premium was raised to $50,000 for insurance. This is unlawful and to pay such high broker fee is a hidden is suspicious. Do… Read more

your homework when appointing strata managers, look at your financials, make sure it is all transparent with supported true and correct invoices.

ROYAL COMMISSION IS NEEDED TO INVESTIGATE THE CORRUPTION INTO NETSTRATA & ALL THE STRATA INDUSTRY – I STAR TOO MUCH SHOULD BE MINAS 10 STARS I have found out There is an big investigation going on into NETSTRATA I think we need a Royal Commission into the corrupt strata industry Netstrata has 45 strata mangers all managing about 50 properties each =2250 strata block properties they manage How they work is below First Netstrata corrupts… Read more

your chairman of your strata block They own the fire certifier , plumbing , electrical repair company They charge you 300% to 1000% all approved by your chairman Then Strata manager takes him to lunch to their lawyers Officee which are also making a deal with him Which is your chairman gets free strata fees & illegal commissions on all overpriced repairs to the strata block he approved In our case because everyone trusted him he was running the place He approved everything for 7yrs So beware if your chairman has been corrupted if you are you are paying about 300% to 1000% More for all your repairs & legal fees

In our case till we found out & sacked netstrata & chairman What was going on he had received for 7 yrs free strata fees The strata mangers just put on the yearly balance sheet strata fees paid for his unit & he also received illegal commissions from all building repairs that were 300% to 1000% overpriced

Eg 1 / all approved by chairman Plumber spending 1 hr welding a pipe we have been getting charged over $2400 approved by your chairman A job at the very most $300 to $ 400

2 / all approved by your chairman We had Water flooding into our hallway top floor would nt cost more than $500 to dry the carpets next day they were DRY All the 10 floors of our building Gets Steam Cleaned every year AT A COST OF $1,400.00

Our chairman , carpet cleaner & strata manger charged $34 000.00 by frauduantly claiming it on the insurance co & told the owners we got a good deal Meanwhile the strata manger , chairman & the ambulance chaser trades man All received about $11000 illegal commissions each for the fraud INTO SECRET BANK A/CS I told insurance co what they had done but because Netstrata WAS SUCH A BIG CUSTOMER , RATHER THAN INVESTIGATE IT & GET THEIR MONEY BACK THEY JUST INCREASED THE PREMIUM BY $30,000 FOR THE OWNERS TO PAY

3 / all approved by your chairman Netstrata gets illegal commissions that for all your power elic & gas all eg charging $740 to change a light bulb

They have their own broker all their properties are with them & owners get charged probably 100% more for your building power supplies

4 / all approved by your chairman Swimming pool cleaner was charging us $300 to $350 every month Chlorine is about $1 per litre he was charging $100 for service & he put in the pool every month 200 to 250 lts chlorine , I have a pool I use about 5 Its of chlorine a month when we changed strata managers pool cleaner didn't come back

5 /All approved by your chairman / below all owned by netstrata Netstratas their electrical co charged $740 just to change a light bulb onlyone example hundreds more they are all on the balance sheet

THEY OWN ALL THE COMPANIES BELOW THAT SUPPLY REPAIRS TO YOUR PROPERTY CHARGING YOUR STRATA BLOCK 300% TO 2000% Above market rates Fire compliance | window locks | plumbing | general maintenance | electrical | carpentry | locksmiths On & on etc ,etc I could name 100s more rorts

Royal commission is needed to investigate into the corruption into nestrata & the strata industry & you can start with netstrata which is the most & biggest corrupt strata management company of the whole lot in sydney maybe aust & ALL THEIR OFF SHORE SECRET BANK A/Cs

Police & fair-trading, police ombudsman, police minster , local member , too lazy to investigate they don't want to know

Hope this was helpful

Poor Strata Management - no communication – Awful property management. Due to building issues, my apartment is severely impact and the balcony, outside fixtures. Not once did [Name Removed]/Netstrata reach out to me proactively. Infact, I had actually reached out to them regarding internal cracks that had become evident in a short time and were never there only for them to be dismissed… Read more

because they are not certain measurements. Follow ups were since ignored. These guys will do the bare minimum to meet technical and legal requirements. They will never reach out to a owners, even if there is a signifant impact, and expect you to be notified through their mass emails.

None worse than this – All what were listed in the ABC news happened in our building, nothing reliable, bully, hiding fees, none quotations..... only more but no less. terrible! If there is a lower review option, I will click!

Consumer abuse – After looking at several appartments to add my property portfolio, the one thing that stood out to me was the excessive strata fees. We all knew something was going on but had no idea how blatant some strata firms are engaging in consumer abuse. I’m very concerned about Netstratas unethical practices after watching the ABC Investigation on the… Read more

Strata Management Industry. Netstrata have been exposed for charging excessive fees, taking kickbacks and charging apartment owners brokerage fees three times the going rate from their own insurance business. I really feel for the young bloke who fell behind on his strata fees only to have his debt nearly doubled by the additional debt collection fees by a company that was giving kickbacks from referral fees back to Netstrata.

After gouging apartment owners out of thousands of dollars I can’t believe this Netstrata has a 4.5 rating on Product Review. When I started looking into the reviews It seems like the majority of the positive posts for their service are posted by one time reviewers. A quick reverse image search on these profile photos from these positive reviewers also indicate that many of them were generated from the same collage of images and seldomly was there a photo of a real persons profile image.

Forgive me for being sceptical but could it be a possibility that Netstrata is manipulating the true sentiment of their of practices by posting hundreds of fake positive reviews? Or are these reviews just just posted by multiple persons who all have their snouts in the trough and are benefiting from Netstratas unethical practices? The ACCC should be looking into this because as it’s against the law for any business to create fake or misleading reviews or to arrange for others to do so.

One star for Netstrata

Stay away from Netsrata – Thanku ABC...finally the truth has been exposed about Netsrata on a large enough platform to hopefully bring about some much needed change in the strata industry.

Stay away from this strata management company – My strata manager, Shayne, is not professional at all. This company let the strata committee members do whatever they want without property advice, they let the committee members to go over cctv footage anytime and without protecting others personal information. They never let owners know how they handle this footage and let those committee… Read more

members to go over the footage and I personally been told by the chairman they he watched me driving in and out of the lot and who drove my car...etc...

Joshua Barry review – Our Strata Manager Joshua Barry is most efficient in all aspects. Recently we had a rat/mouse problem within the Strata Complex. Joshua Barry as usual addressed the problem as he always does quickly. This is just one example of his prompt attention.

Poor service – The Strata Manager is lacking the basic knowledge of Strata Law or shows an inability to implement relevant regulations in a proper way. The owners have no confidence that they can manage the property in a fair and transparent way. No untrustworthy to the Strata Manager and the company.

Strata property Manager S/P 72028 – Just a 5⭐️ for Richard Tan our Strata Manager . Thanks for always being available, personable and extremely professional. Keep up the good work.

AVOID NETSTRATA AT ALL LEVELS OF ENGAGEMENT – Absolute RIP-OFF merchants Very friendly to sign on and then the real Netstrata face comes along to suck every dollar in the strata funds. No accountabilty, no ethics, every phone call and correspondance is charged at a premium even though management fees are negotiated. Stay away at all cost.

Communication needs improvement – I have emailed them for certain issues and they never get back to me. I always have to be the one to contact THEM to follow up in order to find out where my inquiry is in process. They’re very slow and not really responsive. I’m agitated at their customer service and their lack of professionalism.

Lift hasn't operating for more than 6 months – Netstrata has been managing our property for 2 years. Our lift has been out of order for more than 6 months. The manager has the same reply during 6 months: "I will have an answer next week". Can you believe the lift is not operating at the apartment for more than 6 months? We are now hiring a strata lawyer to manage this issue, spending much of… Read more

our time with fair trading. I do not know what holds up the manager not to approve the budget to repair the lift which is only $26,000. Maybe something we do not know from behind...we now just need to seek more legal advices and what we need is simple: A Lift, Not stairs.

Strata Plan 88245 – Ryan San Pedro has managed our strata plan for over a year. He has always responded quickly and efficiently to any problems that require attention. He is always considerate, returns our calls and is always happy to explain anything I can’t understand. Michelle