Residentia Group

Like the majority of reviews for Residentia here, I had unsatisfactory dealings with them to say the least. It's difficult for buyers to understand that the product they are purchasing is distributed by Residentia group as this won't be clearly advertised with the brand itself. So before I purchased my Esatto washing machine I would not have known… Read more

to check for the warranty holder/distributor to find out how painful warranty claims other people have experienced. My washing machine is just outside of the 2 year manufacturer warranty and Residentia pulls out ALL the excuses not to resolve the issue. The fault in the product seems to be quite common from online searches, so one would expect that this company would do the right thing and resolve the issue for their customers. Instead they dodge accountability for a dodgy product. Don't buy anything that is distributed by Residentia...it's just not worth it.

Michael from spare parts was super helpful in getting the gasket replaced on my Esatto washing machine. I'm a novice at washing machine repairs, but I got the right part and good advice - and was thereby able to install it myself and save the machine from landfill. I'd almost given up on it, but now I have a working washing machine again. No more leaks.

Had trubble with the oven not fitting do to another company installing it when there wasn't space to do so and they sorted out the issue. Thanks again Mike and jess I think it was. Cheers

Can not fault Micheal from spare parts, once again he went above and beyond for us and we now have our beautiful new omega oven installed, bonus with a built in airfryer....I'm one happy cook now, best service I have ever received, thankyou Micheal I owe you a baked dinner lol

Don't buy anything with them as the warranty holder. We had so many problems with out Inalto cooktop from the very start. When new issies poped up they refused to service my cooktop sighting irrelevant and untrue issues with the oven(different item all together) saying it effected ventilation. When I disproved all possible ventilation based claims they just stopped communicating. I had to buy a new cooktop even though I had a warranty.

Poor communication and they tried to not replace like for like product. Pulling all excuses. No stock in the country, your original product was upgraded ( i purchased a new home with product already installed) ie. Nothing to do with me. Stall, stall, stall, wanting to substitute for older model oven. Finally they ordered correct replacement only… Read more

to advise.... it's on the way for me to accept delivery ( I am a shift worker but noone asked!!) ..... only to provide my details to another random individual for installation stating: "they'll be in touch:. Poor service. Poor communication, poor customer sevice and i suspect poor product!

If I could rate 0 stars i would but I need to put one to make a review. Absolutely horrible customer service and communication when appliance is still under warranty, I've been waiting a while week and have not been contacted to arrange repairs for my washing machine purchased only months ago. Poor effort. 0 stars.

Customer Service from the spare parts team was exceptional. Thanks to Dominic, Jessica and Maxwell for their assistance.This business is employing staff that know how to provide true customer service, which is extremely rare these days.

I’ve owned dishwashers from this company for several years and have consistently been impressed with both the products and the service. I initially purchased a small benchtop dishwasher, which worked beautifully. I later upgraded to a 45 cm dishwasher that performed reliably for around four years, with the only issue being a hose replacement due… Read more

to normal wear and tear.

More recently, the lower basket was damaged (through no fault of the company), so I needed to purchase a replacement. I can honestly say the service I received was the best I’ve ever experienced. My call was answered promptly by Maxwell, who efficiently arranged the order. The replacement part arrived within just a few days.

What truly stood out was the follow-up. About an hour after delivery, I received an email from Maxwell confirming that the item had arrived and checking that everything was satisfactory. I have never had a company follow up after delivery to ensure everything was okay — that level of care is exceptional.

I’m extremely happy with this company, their customer service, and their dishwasher products, and I wouldn’t hesitate to recommend them.

Don't bur Omega cooktops – My 79 year old friend recently purchased a villa in ulladulla only to find that the expandable zone on the cooktop was intermittent in its operation. I called Residentia and after a threat that if it was not determined to be a fault, then a service fee would apply. A technician arrived promptly and determined immediately that the cooktop had a… Read more

fault. A day later the cooktop was replaced but not with an expandable zone cooktop.

The new cooktop, unlike the original cooktop, could not heat oil to a temperature tube able to stir fry. My friend tried to prepare a stir fry but after 45 minutes, it wasn't hot enough to cook the dish. Residentia don't agree that the cooktop replacement should have been an expandable zone type and argued that they had been discontinued and that as long as the new one boiled water it was working perfectly. After three months communication has stopped.

My son has a 900 Omega stove and says the expandable zone on his works well but the other standard hob doesn't work well enough to cook anything and consequently the don't use it at all.

Don't buy Omega products because they are cheap and nasty and the warranty doesn't cover poor performance.

Look at the reviews for Residentia before you buy Omega products because they have a one star rating.

Worst experience ever – Worst customer service I have ever experienced. The lady I spoke to was incredibly rude and was even laughing at me over the phone. Refused to help me and my husband and continuously said they would call us back but never did. Refused to fix our washing machine as the technician stated it was not in warranty. However the technician never did… Read more

anything to the machine to find out what the problem was. Paid $160 for a guy to come out and shake my washing machine drum and say to us that it wasn’t worth pulling out and fixing because it’s a 4 hour job. But how does one know it’s not covered under warranty if they aren’t going to open it up and have a look at it. Absolutely disgusting customer service and treat their customers like a piece of dirt. Will never ever buy another product under this company again.

Horrible – Issues started from Day 1. For the first washing cycle, I added a detergent with no clothing as per SOLT washing machine instructions, page 10. I had a foamy water under the machine as a result and Residentia group organised a technician. The technician did the same thing, told me it's not their fault, issued a $165 bill and advised me to get a… Read more

plumber to fix my drain. I was shocked, and Residentia Group offered to waive it in return for no warranty repairs in future. I accepted it, as there was never a fault of any goods under warranty in my lifetime. Before getting a plumbing service, I decided to try a washing cycle with no detergent. There was no water from the drain and I started to use the washing machine with no issues. A few months later, the machine stopped working normally. It did the same cycle over and over again, I had to manually drain water and do hand washing. Reported it to Residentia Group but they refused to repair even though it is still on warranty. They demanded me to pay the debt which was caused by their own instructions. Residentia Group refused to answer whether any specialist ever did the test before they recommended it to their customers. They refused to provide warranty repairs or issue a refund for their failure.

Essato Fridge and Resident Group – Do not standby their products at all. If warranty is one day out expect zero support. Product concerned was an 400L Essato Fridge which was poor quality, leaked and completely stopped working conveniently outside warranty period. Advice from their subcontracted technician was avoid this brand and do not repair as likely will be other failures.

Don't Waste Your Time – I bought a house with an Inalto oven already installed. After 18 months the oven no longer got hot. I called Inalto which are managed by Residentia Group and they replaced it the whole unit no problem. 18 months go by and again the same fault happens in the new unit. I called and was told that the unit is out of warranty because they go by the… Read more

original purchase date and I didn't purchase the replacement unit. I explained that it was replaced by them 18 months ago and the same fault has happened so it must be something with this product and was told that wasn't the case and they've never had this issue before, disregarding that I have had two with the same issue. I asked what their policy on warranty was an swas sent an email that simply said "we go by original purchase date". I searched the internet myself for their warranty document and there is no policy on replacement units. I called again and explained this and was told they were not going to replace it and they wouldn't help me. Customer service is appalling. The warranty team was always "out of the office" when I called. I was promised return calls and emails which never happened. They were completely unhelpful and did not seem at all apologetic that their product was faulty. I would not recommend this cheap brand to anyone.

The worst customer service! – Our new integrated inalto fridge is under warranty by Residentia Group. When it arrived there were no vents included. We checked the manual and also the related online manual and each one was very clear in stating the vents were included. We rang Residentia and 2 different staff members kept telling us vents weren't provided with this model… Read more

despite all literature stating otherwise. We finally asked to be put through to a manager. After some time he finally agreed to send us the vents .... And we promptly never heard from him again. Terrible customer service, terrible attention to detail, no adherence to their own manuals. Avoid at all costs.

No Customer Service – Residentia Group provides lousy customer service especially in Country Victoria - as a supplier to a range of large volume builders there is NO provision for attendance to service appliances and NO response from Residentia Group if the appliance is out of Warranty (12 Months) My Dual Fuel freestanding cooker has a faulty clock display which… Read more

controls program functions for the oven etc. When first contacting the Headoffice in Melbourne (Customer Service) I was told by Customer Service Co Ordinator to lodge on line request - so done a week later I checked for response to find out my request had been logged as completed and wiped off the system, calling again I was told the unit was out of warranty so no further advice was forthcoming. NO HELP - on insisting that this was not good enough I was told to contact a Service Agent in another Township- who told me "no way" was he coming out and that he had told Residentia Group many times he would not travel 60 minutes ??? Not accepting offer of additional payment made by me. Would never purchase another Inalto Brand Appliance.

Dish washer door latch broken – We have had our dishwasher for 6months, and have had no problem with it until about two weeks ago when the door would not lock, I contacted them, and had a phone call the next day, asking me to send a video of the fault to them, they said they would have some one come and fix it as soon as possible, it’s still under warranty, I had a electrician… Read more

come within the week, we live in a rural town, and he had to travel a fair way to get to us, lovely helpful man, he explained what was wrong with the door, and fixed it straight away. I would recommend this company and would go through them again, thankyou Paul for coming so quickly

Great service from Michael Suveges at Residentia Group – I had huge problems trying to source a new fan motor for my kitchen range hood. I didn't want to put a complete new range hood in as my daughter had given it to us as she had won it as a prize. I discovered that Residentia used to stock it before it went to Everdure years ago and contacted their representative Michael Suveges. He took the time to… Read more

investigate and tracking parts numbers found they had one in stock. He then left his office to check that it was there and is currently posting it to me. I very much appreciate your service Michael. Thank you, Peter.

Brick Wall Customer Service Experience – Have a Solt dishwasher. I took the arm off to clean it and when replacing it back on, it wouldn't reattach properly. It seemed the attachment nodules had become worn so I decided to enquire about a new one. But the product has no model number on it and yet they insist on having it before they can do anything but provide no way of determining what… Read more

model it is. I send photographs, I ring, I'm send emails constantly - it's a continuous brick wall. The original product was replaced on warranty so my filing has been disturbed and I'm no longer sure where the receipt is. Finally I find a manual with two model numbers so I email them yet again. Not sure if the wall will come down but who has products that are not labelled with a product number? Residential Group. This is a rubbish experience, I will not buy their products again and I will be checking with everything I buy, these people are a nightmare to deal with.

Support is absolutely useless, therefore the products are just as useless – I purchased a counter top dishwasher January 2023, in December 2023, the product started leaking. I contact the company, they emailed me a list of trouble shooting ideas. I did everything as they asked, , then the dishwasher stopped leaking for 3 weeks, and then started again. I went trough the list again, made videos and took pictures, this time… Read more

however it did not stop the leak, and therefore I contacted the company again, advising it’s now time for plan B. The advice is got from them: the leak is caused because it’s plugged into a extension court and not the wall. When I asked the representative to please explain to me how this could be possible, water and electricity? she just kept repeating herself. I would not purchase from this company again, if my life depended on it.

Not helpful. Don't buy Inalto Washing machine,less than 8month old broken – Unfortunately I bought an Inalto washing machine for new house. Machine breaks down in less than 8 months amd to get a technician to come look at it, I have to sign an illegal service agreement. Basically if the fault is not theirs I pay for the call out fee. I have used this device for 7 months and a bit with no issue before now, gone through… Read more

their Error -2 troubleshoot myself and over the phone with customer service person. Not resolved, no issue with installation but if I don't sign their illegal service agreement, they won't send someone. I will yet another machine to avoid these people again. Don't buy any of their products.

Worst company to deal with – Had a faulty dishwasher, they replaced it with a new one and the replacement unit power cord and Inlet hose were shorter and would not reach the water supply or PowerPoint. contacted residentia to be informed they don’t cover this under warranty, so I had to buy extensions to be able to use my dishwasher 4 months later, sent several emails and… Read more

none of the consultants get back to you. Be warned if you deal with residentia be warned you will be ghosted and given the run around, if there was negative stars I would rate them minus 50 stars. I hope to never deal with them again, worst nightmare

Should be negative stars available – Emailed about a warranty, they responded to the first two emails then ghosted me. Pathetic customer 'service' when I tried calling. No supervisors available as they don't work near the phone operators. Would never recommend this company to anyone

poor service – rang numerous times for spare parts, sent to call back & receive an email registering the call reisidentia never called back and I am a repairer of appliances very poor service and would purchase any of their products

Still waiting for a washing machine filter bag 6 months on – Lodged a call to Resentia Group mid December 2022 requesting a new filter bag for my Essato washing machine. Was told no problem. Several calls later no filter bag in stock at any of Residentia Groups 5 warehouses. WTH. Something basic not in stock. Now today's phone call the stock are due in 2 weeks. Are you joking? How, when you sell these… Read more

washing machines are basic parts not in stock. Something not right here! I had even called Appliances Online who I purchased the machine from to help and still nothing. We are not in Covid, there are no known shipment delays so what's the issue here. I feel that I am getting fobbed off. Beyond acceptable. Never will I buy any product this company deal with..ever!

Pass the buck – Omega oven tripped fuse box cannot reset fuse box ,filled out online service request on Friday 14 April did not get notified rang Wednesday 19 th got told no request online here must have filled out with previous company explained that I did not fill out with wrong company was well aware that they were the new owners then got told that we will… Read more

send you form to fill out to lodge call well what is the point of ringing up when they are going to send you a form that’s why I am ringing up so I can do all this over the phone Obviously just going to give you the run around .

Terrible service – I bought a Solt washing machine in November 2022 from the Good Guys and was surprised when it stopped spinning a couple months later. In January I went back to the Good Guys looking for a refund and I was told that it would have to be inspected by a technician. I initially received a prompt response from Solveup stating that I would be contacted… Read more

by the technician within 2-3 days. After sending several emails saying I hadn’t been contacted, I waited two months to receive a phone call organising a date to have the machine looked at. After it had been looked at, the technician informed me that solveup would make the decision to fix it or give me a refund. I didn’t hear anything from Solveup for another month. I called them to find out what was going on and was told the parts had been shipped. I am very disappointed in the lack of communication from Solveup. I’m sure that I will to wait another few months and send more emails to have the technician actually fix the machine.

Poor quality and service - don’t be fooled by the price – Poor quality and irresponsible and unresponsive after sale services - do not fall into the trap or low prices

Heat pump dryer – Dryer faulty not working correctly residentia group did nothing to assist in anyway extremely rude and unhelpful customer warranty service and the contractors never arrived took 3months under warranty to get a contractor to attend and then still nothing I am never purchasing any products again relating to this company,buyers be very wary.

Terrible – They do not abide by consumer guarantee of acceptable quality laws They do not care or help Do NOT buy their products they are trash.

Responded to my complaint offering me a replacement oven – Responded to my complaint offering me a replacement oven which I felt was generous