Resume Build

Screwed by fine print and terrible service – I created a resume under the impression I would be able to use it free....like many other options out there. After I was finished I had to pay 1.95 to download it. Ok not so bad....until a week later I was charged 59 by the sneaky website with tiny and unclear terms. No customer service number and emailed multiple times over 2 weeks, when I finally got a response it was to tell me I was not getting my money back.

SCAM company! Worst customer service – I would give this a zero star if I could. I was in a hurry to get a resume template and saw that they sell theirs for less than $2 (1 week access). I paid for that, but didn't realize that by doing so I was actually agreeing to be charged $59 for a 12 week access after the 1st 7 days ended. This is total bull as only a very small percentage of people would need a 3 month access to a resume builder. Furthermore, the info about the autocharge wasn't clearly visible to the buyer (why do they even have that)? If you are going to autocharge customers, you should make that info really easy to see if you are a reputable company. I asked them for a refund after my husband informed me that they autocharged him $59 so I contacted them right away but they refused to give my refund claiming that I didn't cancel before the 7 day period ended. It hasn't even been a week since the 7 day access I purchased ended and yet they don't want to return my money. If they must charge me for the extra days then by all means, charge me another $2 but why do they have to keep our hard earned $59 for something I won't use and need? Don't trust this company they are a scam, if they're not they wouldn't have to resort to such tactics just to earn. Their tools aren't even very useful. The fonts don't work well on ms word and the pdf copy of the resume is very blurry.

Resumebuild.com Do not use if you want to update your resume frequently and if you need a word version – resumebuild.com is such a scam, they will make you pay and when you download the resume it's not in the same format, it looks really bad, not in the same format and there's no way you can fix it; the CV is missing the icons it showed up with on the website and seems like the document size is too big so every update you make takes like 4-7 seconds to apply to the document!!

When you contact their technical support they reply back saying that it's working fine on their side!! Which sounds likes a silly excuse IT folks use when they cannot reproduce a bug!! What about my side, how do I get it to work there!! They tell you to download it only in pdf even though there's an option for word!

Crappiest of the Crappiest Companies!!!!! – Charged 12 week subscription within the trial period!!! Really crap service.. when asked for the sign up and subscription cancellation times the support person replied with a very rude email that the decision is final!! This is ludicrous!!

BEWARE! resumebuild.com profits on billing your card with- NO pro rata billing, NO bill adjustment, NO complaints area! – I paid $83 AUD monthly fee for 2 days (09/04/10- 10/04/19) that I forgetfully stayed 'subscribed' to resumebuild.com. Unfortunately that's hefty the price I have to pay (but will spread my word for this unjust treatment) for not 'cancelling' within a 1 week paid trial. I didn't even USE this website for the 2 days (09/04, 10/04/19) that I got charged $83.00 and I was refused any refund, adjustments or pro rata billing by resumebuild.com.

This is how I got robbed by resumebuild.com :

1. I was NOT sent an email with Reminder, or option to Cancel nearing the conclusion of the 1 week paid trial.

2. I was NOT advised of Start Date of $83.00 monthly subscription.

3. I was NOT advised in any form (email, writing, via their website) when $83 was taken out of my account. No invoices.

4. Very sneaky... this information was also not available for me to view on resumebuild.com in the form of:

- Reminder on the website eg notification when I log in (eg: your 1 week trial ends on 08/04/2019 and you will be charged from ... have been charged on ... and how much) - Nor is this information available if you look for it under My Account. Absolutely NOTHING, no dates, no information, no options, just misleading RUBBISH.

5. I spoke to few reps from resumebuild.com via email, and ended with (Nicholas Cohen) who told me the date I joined and date I canceled (after I requested this) as this information could not be found on their website at all. But he didn't even apologise or explain how their website offered little or no information for the end user, he just rejected my request for any refund and told me they offered NO BILLING ADJUSTMENT for the 2 days I got charged $83 AUD (for not even visiting their website).

6. The way I was treated and the way things got handled, is obvious this website is designed to profit from you not making an informed decision. They offer NO REMINDERS, EMAILS, or DATES, NOTIFICATIONS, INVOICES, via writing or on their website, or under the my account that you are about be charged, you will be charged or that you have been charged.

I paid in total excess of $90 AUD for using this website within a 1 week trial!!!

I was not offered any CUSTOMER SERVICE, PRO RATA BILLING, BILLING ADJUSTMENT, UNDERSTANDING or REFUND. resumebuild.com took $83 out of my account and I was just expected to go away.

To them it is okay to take money from people even when they haven't offered any goods or services, while they keep you in the dark to prevent you from making an informed decision, and profit from taking your money from your bank account monthly. Can you just imagine if this (auto deducting without email notification, invoices) went for months?! This website with its lack of customer service is a seriously a bad design, misleading money eating machine waiting to suck you dry and I warn all to BEWARE!!!