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First disappointing experience; Don’t risk your money!
It’s my fault that I didn’t do a background review/search of this company in the first place!
The company (Resurfaceit) is more interested in getting the initial payment first before starting the job. Once they got the payment, no contact from them for weeks. In the past, I have done work with other trades people for around $10,000, and no one has ever asked for initial deposit.
Initially, [name removed] (trades person/owner) said the work will be completed in 4 days (beginning of April). After taking the down payment, never heard from them ...for 3 weeks. When I rang them about commencing my work, [name removed] came up with excuses (exactly identical to other reviews) sickness, flat tyre, broken spray gun nozzle, rainy day, etc, etc. Always will have excuses for not coming. They commenced the work after 7 weeks. [name removed] will come and work for about 30 mins, and will come up with an excuse and leave my property, and you won’t see him for days… My experience was exactly identical as other experiences posted here. After 4 months and only 5% of work has been completed, I had to cancel his job, and get another company to complete the work. The company completed the job, initially what Resurfaceit started, and pointed out to me the shonky work what [name removed] has done (attached picture of grouting job what [name removed] has done on the shower wall & floor). When I asked for my part of initial deposit from Resurfaceit, they refused to give it to me. When I told them that I will complain to BSCC, the reply was “they can’t touch us, as the amount is less than $3,300”. These people know exactly what they are doing; sign up for work for less than $3,300 and get the deposit, and not doing the job.
Could not have been happier with the service and outcome
I recently engaged Mat from Resurface It to upgrade my Bathrooms and Kitchen for an investment property. From the out set I found Mat very professional and easy to deal with. We had a short window to get this work done and the results were excellent and for a very reasonable price. I can recommend Resurface It and would not hesitate to use them again.
READ PRODUCT REVIEW..Kitchen resurfacing BE WARY
I have given a few ''product reviews'' on different products over the years. My personal experience with this latest circumstance confirms more than ever how important this facility is. We decided to look at changing the kitchen benchtops and noticed an ad on Gumtree in our outer North Brisbane area for this, and replied. After 3 days we heard nothing then left a query on the site and a [name removed] rang and said they had been busy with kids etc but took details of what we wanted.He began a real sales spiel about doing hundreds of baths on th...e Gold Coast but could fit us in.''normally 3 prices mate $1700 large $1500 medium $1300 smallI but for you I will do it for $1300 just tell me what color! when I began asking for a site where the work could be seen..or could we meet up..he sent some shots via sms which were very indistinct,when I pressed for more definition about him and his company he just dropped off and hasn't been heard of since..thank god.! I have just had a look at ''product review'' on this service and found all these submissions!!!! given myself a swift uppercut for not looking here before all this.
Find somebody else, worst tradie experience ever
I wish I had read these reviews prior to engaging [Name Removed] from Resurface it.
[Name Removed] seem very professional and started our work quickly. Then the excuses started and after almost two month waiting and listening to every excuse under the sun as to why he could not finish the job we had to get another company to come and complete the work.
I would consider Resurface it borderline conmen, more focused on getting payment for work not done and then leaving you high and dry.
Do yourself a favour and find somebody else.
Perfect Service every time
I have now had three jobs in investments for myself and a client completed by this business. I discussed with Mat the "negative reviews" left on this site and the position of the business. I'm not one for posting reviews on any platform, however some posted on this site are extremely unfair.
Its very clear that there are always two sides to each story! the "verified customer" banner may provide a more factual experience.
I can confirm my dealings with Resurface It! have always been prompt, professional and reliable.
I have had surfaces in ba...
Cant find anything wrong...
I was concerned about the negative reviews before the job
But after the job is completed, i can say that i cannot find anything wrong with mat and his business.
Communications with mat was good and easy. He turned up on time (before i arrived). The bath tub was resurfaced properly and his price is competitive.
I am not sure if the negative reviews are true or not, but I am sure my experience is definitely positive.
Had a QCat order against them in the Magistrates Court Queensland of which I was awarded over $1500 (09/16)
which they have NEVER paid! You have been warned.
I wish I could give NO STARS
Well, I wish I had seen these reviews before I commenced work with them.
I instigated them to do the work in our bathroom after paying a hefty deposit which they get you to fill in a contract for and I have never in my life come across a more inept business approach than [Names Removed]. They do not come when they say they will and if they do for some unknown reason [Name Removed] has to take off 10 minutes after arriving to go and get something?...and then returns and goes with some lame and sometimes 'just laughable' excuse! After the init...
My job attempted by this business left my bathroom in a worse condition after they started. They took a deposit and never delivered on a promised product. The paint peeled off and they didn't remediate the faulty product. They happily took my 30% deposit and after that, [name removed] and [name removed] were very difficult to contact with lots of excuses (sick kids, hospitals visits, injured hands, water in the paint etc).
Do you're research!!!!
First Class Service!
Honestly, I'm surprised by the other reviews on this platform, I can not fault the work or service provided by Mat.
We had our bathroom and laundry resurfaced , including tiles and cabinets and the finished result is really beyond what we expected.
Mats prices were competitive and he was prompt and reliable.
As promised in their quote we received a written warranty document.
We have recommended Mat to our neighbour and friends.
I have never felt the need to write a review before but feel that other unsuspecting people need to know about this company. My experience was the same as other experiences posted—a reasonable quote, fantastic communication from the beginning, and agreed to a start date. I had to request several times over a few weeks for a written quote as Erin was always too busy with sick kids or school fetes etc. I was advised by Mat that the job would be scheduled as 'first in' after the deposit paid so organised this within days of receiving the invoic...e. 3 days prior to my job supposedly commencing (as I had not had any communication since the deposit or acknowledgement of paid monies by way of receipt) , the excuses began, as the start day was put off for one reason or another . Cancelled the job as it could not meet the delayed timeframe. I have been told I would receive a refund of my deposit in full. I have been chasing this for weeks now - have been told several times it will be in the bank this week, Erin will be in the office this week so will organise it etc etc. Neither Mat nor Erin now answer their phones, or return a text message or an email. Obviously the business is in trouble. However, I will not be beaten! Have now taken action to recoup the deposit monies paid. It is a shame - this could have been rectified very easily by just returning my deposit in a timely fashion, or at all. My advice - DON'T TOUCH THEM!! AND DO NOT PAY A DEPOSIT UNTIL THEY ARRIVE ON SITE!
Very knowledgeable and reasonable quote but set dates and cancel. Never give a deposit!!! I thought I'd never get it back!
Skilled and a pleasure to deal with
I didn't see these reviews prior to engaging Mat on a job for a rental property I own at Beenleigh as I had engaged him via another website that has multiple positive reviews. To be honest I'm quite shocked at the negative reviews on product review, I found him easy to deal with, he did a skilled job and all for a very reasonable price. My old bath and the surrounding tiles look like new, an amazing transformation. I would not hesitate to use him in the future. I'm surprised others want to pursue him via channels like the QBCC as he didn't want...to take money off me until the job was finished and I had seen it and was happy. He did extra work while waiting for paint to cure at no extra charge also, how many tradies would do that these days? Anyway as you can tell I was very happy with his services.
I have never before reviewed a business on a site like this, but others need to know about this company. My experience was the same as others—a reasonable quote, a great deal of talk about how experienced he was, a start date was set. Then the excuses began, as the start day was put off again and again. Once the job was finally done I insisted some of it be redone, as it was pretty uneven work. Later, when some patches were knocked off (I had never before seen renamelling come off like this), I had to chase him for weeks before even getting a time for him to come and inspect it. I was prepared to pay for him to repair the patches, and he gave another quote, but then ceased replying to me altogether. That was months ago.
Do not use this company
What a disappointing experience. Unfortunately the owner of this company offered a salesman spiel and failed to deliver. We were given excuse after excuse, flooding, sick children, bad weather. Part way through the job he decided to pull the pin on the job and we are now left like other reviewers to clean up the mess. He always has an excuse!!
Questions & Answers
Is there any chance of getting a postal address for this company so we would be able to make a claim against them?
Hi, sorry to hear they are up to their same tactics! I remember I couldn’t find a postal address, despite trying. You can still complain to QBCC without an address, if that helps
This has been taken from their quote :
Brisbane & Sunshine Coast
[Personal Details Removed]
Is there any better way which we can do to get the deposit back???
We just found out that we are not the only one here. After the long same torture by them, it completely gave me a huge lesson. We presented their quote to our client and unfortunately they were chosen for the work. Now, we lost the trust from our client as nobody would believe it was the tradie's problem that the work is still there unfinished.
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