I bought my house a month ago and I have no hot water. Any suggestions on what is wrong? Gas is running to the rest of the house.
No idea - but do not expect Rheem to come out and fix it under warranty, We had to get our plumber to look at ours
I have the exact same problem, how did you get it fixed
Our rheam pronto is not starting the heater up at all need it fixed ..PRONTO ...
Dear Eddie,
Thank you for your enquiry. Regarding your question, we highly recommend that you contact our customer service on 13 10 31, our customer service team will be able to advise accordingly
Kind Regards Rheem Australia
Have a a Rheem Pronto 12 installed last year and have noticed lately it’s been getting gradually worse heating particularly late at night . I had the hot water tap on about 20 mins and still no hot water. I have it connected to the gas mains and it is only supposed to turn on when the tap is on but it just doesn’t wanna work. It’s getting very frustrating ! I didn’t expect these problems from a practically brand new unit. Not sure what I can do as I can’t afford to get a plumber out .
Dear Pat We are sorry to hear about your experience and our customer service team would like to investigate the issue. However, we cannot obtain your information given the limitations of this website. If you could please email your contact details through to rheemcustomerrelations@rheem.com.au, referencing this review, our team will be able to assist you accordingly.
Kind Regards Rheem Australia
You're lucky. Ours lasted 6 months before this rot started, although it never was very good. If its under warranty get Rheem to send out a tech It won't help, but at least you'll have hope for a day or 2. Be warned they will put a hold on $200, even if its obviously a warranty issue, and won't come until you can pay. Won't matter if you need that money for silly things like food. Rheem are really committed to customer service. Tech told me to remove my water saver shower head, not doing that as we're on tank water, so we are stuck with a water heater that doesn't heat. Go Rheem. There are chat boards dedicated to how useless Pronto's are - there are a few work arounds. Try running the cold tap on full for 20 seconds then switch to hot on full. Repeat if necessary. Not sure if this actually works, or just gives you something to do while you stand there naked and shivering. Anyhow, welcome to the Dud HWS club - we should get Tshirts.
Just had Rheem Tech come out and literally fixed my Pronto 12 in under 20 minutes. It was fully tested and found out that the issue was a “known issue” with this model and the part is called the “water body” which stopped detecting water flow so then it couldn’t tell the burner to heat the water coming in. This part was an older type that had worn out and the replacement was fully covered by original warranty so cost me $0. Rheem do usually hold $198 on debit card in case it’s not a warranty job but this was waived in this case . There is a 3 year warranty on parts and 10 years on the water burner . I’m definitely relieved and now hope it continues to function ok as it can turn very expensive very quickly. Thanks Rheem.
Ha Naked the first of 3 replaced i felt like i was been gassed like i was in a German Camp in WW 2
This is known issue you say but they still sell this incompetent machine?
Hi we have a Rheem 12 water heater, have just noticed that seems to be on continually, with red light on and blowing hot air out of exhaust, even when there is no hot water being used, is this normal, as i have not noticed this before, Water heater is approx 4years old
Dear K Mc Dear. Thank you for your enquiry. In regards to your question, we highly recommend that you contact our customer service on 13 10 31 due to the technical information required. Our customer service team will be able to advise accordingly
Kind Regards Rheem Australia
Thank you for your reply, the problem has been resolved. We had a leaking in one of our water pipes. Now fixed
Unit is functioning but water from shower goes cold after about 2 minutes. Gets hot again after about a minute but cycles from hot to cold. What is the likely cause for this problem?
Dear Terry. Thank you for your enquiry. In regards to your question, we highly recommend that you contact our customer service on 13 10 31 due to the technical information required. Our customer service team will be able to advise accordingly
Kind Regards Rheem Australia
I have a Rheem 12. The Red light is blinking and no hot water. What does this mean?
Stuffed I guess - they have loads of different codes, we replaced ours last year with a Rinnai, perfect!
Dear Trev,
We encourage you to contact our customer service team on 13 10 31, our team will be able to assist you accordingly.
Kind regards,
Rheem Australia
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