Rheem Electric Water 491/492/493 Series
Verified8 reviews
Warranty is totally a fake. The system stopped supplying hot water a few years after installed. (within the 10 years warranty period) Called the number on the cylinder, was told $275 call out fee would be charged plus the actual labor. Faulty product but want customer to pay for it, you better rob the bank.
Trustable product with to trustable Installer – Ordered a new Rheem 315L Hot water system to replace my old Rheem that have worked faithfully for me for years. Since the installation during August, 2024. I am really happy with the product. Recalling the ordering & installing service provided by JR Gas & Water had been easy & quick. Staff, Sean was friendly & helpful. Highly recommend the product & installation company. Show details · 1
Terrible longevity of parts – Got this system with a new build completed Jan 2023. The element has just gone, 19 months seems inordinantly poor lifespan for the element under normal usage by a family of 4. I would not recommend this product at all. Avoid!!!!!! Update: I have now had to replace the element 2 times in as many years. If this p.o.s isn’t the worst hot water system… Read more
on the market those that are worse must be fall apart on installation. Verdict - Avoid like the Bubonic Plague.
Dear Ross Please accept our sincere apology for the delay… Read more
Terrible warranty – Purchased this hot water system in April 2022 & it has just stopped giving us hot water tonight. Its just over 2 years old & for something that we paid over $1000 for and its out of warranty. It funny how our $30 kettle has a better warranty than an expensive hot water system & has lasted a lot longer with no issues. We've never had a hot water… Read more
system only last 2 years. Never buying Rheem again. I thought they were a reputable company but apparently not. Also took over an hour & 3 attempts to get them to answer or call me back & the service lady was quite unhelpful, wasn't much "service" given.
Dear Daniella We are sorry to hear about your experience… Read more
Happy with this purchase – I would just like to say thank you to (. Same day hot water service ) excellent service ordered hot water system Monday and received my system next day I would recommend this company great service,delivery person very nice and polite ( Jimboomba ) Show details
Rheem hot water system 315 (491345) failed after 12 month when out of warranty – Rheem hot water system 315 (491345) lasted just over the 12 month warranty period and then ceased to function. Not a power supply issue. Now I've been advised by Rheem ill have to organise a repair persona and pay for parts. Such bad warranty periods on a product that has been around for years. Would easily switch to a more reliable company that uses better components to enable a longer warranty. Show details
Good Morning We are sorry to hear about your experience… Read more
Perfect hot hot water all day and night – Installed a new 160 litre Rheem electric hot water system (model 421160R7) on 23rd August 2019 (by Inline Plumbing & Electrical) for $1560 with new AVG tempering valve, delivery & removal of my 15 year old Rheem that still worked perfectly but was starting to produce rusty water. No complaints - it works. We have hot water all day and night with 4 adults in the home. Show details
315lt electric Rheem hot water system – I had a new Rheem 315lt electric hot water system purchased & installed on 21.6.18. It replaced a 315lt Vulcan electric hot water system that was about 17yrs old and we had 2 bouts of running out of hot water over several weeks, which is why I had it replaced. Until then, no problems. There are 3 adults living at my house - no small children,… Read more
no old people, we don't use the bathtubs or bath/spa because of exorbitant water costs, dishwasher was changed to cold water about 4 years ago, have night rate off peak (11pm-6am heating), laundry washing in cold water only. In the morning the water is now very hot after Rheem tech came out, replaced the thermostat and adjusted the temp from 40 deg to 50 deg. which original plumber was supposed to do. However, after 3 daily showers and 1 sink of dish hot water for things that can't go in dishwasher, by 10 pm hot water is now completely cold. I am now getting the runaround from everyone who thinks that because I am female I am stupid. I know the difference between never running out of hot water with the previous system and running out almost daily now because of this one. It obviously is not the same 315lt measurement as the previous system as the tank is smaller and thinner. I understand that Vulcan is also made in the same factory - don't know where though. I want a refund from all parties involved ($2,203.02)(plumbers & elect) as it is useless to us. But what do I buy now?
July 1st 2019 Update: Still running out of hot water
Re my previous review re this 315lt Rheem hot water system. It is supposed to be for 3-4 persons. There are 3 adults at my address. Since the recent cold snap in the past month or so on the Gold Coast, Qld, we have now 'run out' of hot water 4 times by 11 pm at night. 3 showers, sometimes 1 sink of hot water for dishes not to go in dishwasher. This is ridiculous. It does not seem to be able to cope with some of the actual colder nights. It is not suitable for 3 people let alone 4. We cannot even have friends/family come to stay because of it. It is shorter and more slimline than our previous 315lt Vulcan that we had for 17 years. A huge financial mistake.
Hi Jos, We are sorry to hear about your experience and… Read more (+1 reply)
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Dear Cue B We are sorry to hear about your experience and… Read more