Rheem Stellar Stainless Steel

Repeated Faults, Slow Service, Very Disappointed – I bought a Rheem Stellar Hot Water system less than 5 years ago. It came with so called "12 year warranty". However, there was no hot water on 02 May 2021. I called Rheem and was told that parts only have 1 year warranty. A tech came to replace a component on 04 May and I paid AUD 180 for the service. I had to cope with no hot water for two days… Read more

in between.

Only a week after the repair, there is no hot water again on 12 May 2021. I called Rheem, and was told that I had to pay another AUD 198 for a tech to come to fix it. If it is the same issue, I will be refunded. If it is a different issue, I will have to pay. The minimum wait time for the tech is 4 days!!!

It is such a crappy hot water system. I had no hot water between 02 and 04 May, and again since 12 May. I cannot afford to keeping paying Rheem AUD 198 for tech visits every week to have hot water (on and off)!

old unit lasted 23 years....time to replace – When we moved into our house ( December 1996) everything had to be replaced and the 90 litre hot water unit was no exception with water leaking from the base. We had bought a replacement from the local yellow pages and decided upon a Vulcun which lasted for 23 years... however the old girl decided to burst her boiler ..literally due to corrosion… Read more

of the mild steel tank. Being off work due to sickness was very fortuitous. A fair bit of internet searching, a far cry from the yellow pages!! Ended up at Hardware and General at Brookvale...the best price for the Rheem 315 lt Stainless steel single element tank..and in stock and could be delivered the same day....and they were able to suggest a local company that installs the units.

The tank was about $1200 and the removal installation with all new tubing/fittings to conform to Aust Standards with the 50 degree tempering setup for $500. Let's look at the benefits of the Stainless steel unit. Owners of a mild steel tank are supposed to replace the sacrificial anodes every 6-7 years , if this is not done ,the 10 year warranty is void and if the tank will corrodes, which it will do eventually any way and with the thinner metal who knows how long the tank will last especially if you buy a crappy Chinese made tank. BEWARE !!!! And that's why I chose the Rheem Stellar SS 315 ltr tank ( only single element ) ,,,it was almost the same foot print...40 kg lighter than the steel /vitreous tank.....and little maintenance..with a 12 year warranty. ...the temperature of the tank is at 70 degrees and seems to be more reliable than the old tank ( bonus...i can add the solar tubing to the tank via the extra inlet port ). The tank is controlled from OFF PEAK controller and with the tempering valve set for 50 degrees, it seems to be better than before and we have two bathrooms with the two baths and showers , 3-4 adults, a large 10kg washer that get s a flogging with warm washing, it simply.. works!!!!!! my only regret??? I should have bought the larger unit with additional element as I am now looking at extending with another two bedrooms and bathroom. The tank has been in now for 10 months and just brilliant.

What a joke – I called Rheem to discuss an installation issue with a 315L Stellar hot water unit that does not fit in the basement of my house. At time of purchase and discussions with Rheem and Reece plumbing were i bought it from they told me that the HWU will fit. Upon installation it does fit but no one told me about an outlet on the top of the HWU that… Read more

needs connection so the height clearance was wrong and now it cant be connected. They got rid of the top connections on HWU many many years ago but for this particular model they obviously didn't, so when speaking to Rheem i wanted to get a rep out there to discuss options on how we could make it work and Rheem said NO. its your problem and didn't want to know about it. So they brushed me. The sad thing is that i bought 3 HWU in 2018 and guess what? I'm never buying a Rheem product ever again after the way the spoke to me.

The tank burnt out after only 4 months ! – Our 250 litre Rheem only made it to the 4 month mark when we lost hot water. Our plumber said that the thermostat was the cause and that it burnt out the wiring within the system also. We called Rheem to have it repaired under warranty but they said they wouldnt be able to come out until the following week. As we have a baby and need hot water… Read more

we just got our plumber to fix it. He told us he is now recommending Rinnai hot water systems as they are made in Japan and should be better quality. We are seriously considering getting rid of the Rheem as we are worried about it catching fire next time. Not a good experience for our family.

Necessity in life! – Tradies involved all very polite, punctual and cleaned up their mess which was all taken away along with the old hot water unit. They answered all questions in easy to understand manner. Nothing seemed to be too much trouble. All arranged very promptly, would recommend Plumbfirst group. Replaced old Dux system.  Show details ·  1

Horrible service and continues lies – 6 month old unit we installed by licence plumber and electrician caught fire under our house due to fault with thermostat. 1 year warranty given for this particular part which means still under warranty. Fire brigade had to be called. Dealt with rheem who did not contact us to advise they will not be covering us and continued to say it started in… Read more

the wires and worked its way to the hws which the fire brigade said was not true and the electrician. Manager [name removed] from rheem was no help and seemed to be making it up on the spot to avoid taking any responsibility.

Very efficient electric hot water made in Australia – Replaced a 10+ year Rheem. The Stellar contains a Stainless Steel tank, is made in Australia and boasts very good thermal and insulation ratings. It costed an extra $200 rather than the vitreous-enamel tank model. I run it on off-peak and have had ample hot water late at night. You can put your hand on the tank and it is cold even though it is… Read more ·  1

full of hot water, my last tank was quite warm to touch. So I am expecting at least 20% reduction in the off-peak power usage. Mine is inside hidden away, but it is quite an attractive tank that you would not mind seeing.